Dear customer,Thank you for taking the time to share your experience with us. We are sorry to learn that your stay did not meet your expectations and that you encountered several issues with the rooms. On the other hand, we are delighted to hear that you enjoyed the quality of our meals and that our staff provided you with helpful and pleasant service. Please rest assured that we are taking all necessary measures to improve our services and facilities so that our guests can fully enjoy their stay with us.We hope to have the opportunity to welcome you back in the future and provide you with an experience that meets our high standards.Best regards,Emeraude Nsaku