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Reviews of Citihub Hotel @Abepura

3 out of 5
Citihub Hotel @Abepura
Jl. Baru no. 100, Abepura, Jayapura

Reviews

7.4

Good

Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 4 out of 6 reviews" "
Rating 6 - Okay. 2 out of 6 reviews" "
Rating 4 - Poor. 0 out of 6 reviews" "
Rating 2 - Terrible. 0 out of 6 reviews" "

8.0/10

Cleanliness

7.6/10

Staff & service

7.2/10

Property conditions & facilities

Reviews

8/10 Good

Verified traveler

Stayed 1 night in Apr 2019
Response from Stephen T Hartono on Apr 15, 2019
Dear honorable guest, thank you very much for your review. we are glad for your supportive feedback. hope we can serve you better on your next visit. thank you very much.

8/10 Good

George, South Africs

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Although the room I was in had no windows there were good lights making it bright and it was very quiet. The bed was very comfortable and the room clean and tastefully decorated. It would have been nice if they had provided a towel and some soap. Also the TV had very limited local channels so I did not bother to watch. I had mistakenly opted for a room without breakfast. The staff were very helpful in providing me with utensils and hot water when I prepared my own breakfast, which was appreciated
Stayed 2 nights in Jul 2018
Response from Stephen T Hartono on Aug 6, 2018
Dear Mr. George Thank you very much for your kind review and we are apologize for any inconvenience during your stay. We hope your feedback can make us better in the future.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best value for money in town!!
This is the best hotel in Jayapura and at a great price. Good internet and standard of accommodation
Stayed 9 nights in Jul 2017
Dear Scott, Thank you very much for your review. We are glad that you enjoy your stay at our hotel. Your review motivate us to serve better. Once again, thank you for staying with us.

8/10 Good

ENG KOOI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Room: Clean; Amenities: Good, Service: No complain
I am happy and for that matter, I will schedule my stay there every alternate month ... through your website reservation of course ...
Response from General Manager on Sep 15, 2016
Thank you for the appreciation given to our hotel. We are pleased and hope to serve you again on many occasions in the future. Once again we thank you for your visit. Citihub Hotel @Abepura

6/10 Okay

Verified traveler

Liked: Staff & service, room comfort
Comfy n clean hotel
The water is not warm enough for the shower
Response from General Manager on Sep 15, 2016
Thanks for the appreciation given to our hotel. We apologize for any problems in the water heater. We will do our best to fix the problem. We are pleased and hope to serve you again on many occasions in the future. Once again we thank you for your visit.

6/10 Okay

Leo, Jakarta

Liked: Room comfort
3 malam di Abepura
secara keseluruhan baik. Tetapi yang disayangkan adalah, kami kebagian kamar yg tidak ada lemari dan gantungan handuk. Setelah ditanya ke room boy, dia juga mengatakan hal yg sama bingungnya dengan kami dan dikatakan bahwa kamar kami adalah kamar susulan yang dibangunnya belakangan sehingga mungkin terlupakan untuk lemari dan gantungan handuknya. Satu lagi yang disayangkan adalah pada saat cek out. Kami dikomplain telah merobek handuk hotel yang pada saat saya sudah terima sudah dalam keadaan sangat tipis. Pada saat digantung di gantungan belakang pintu pun saya juga sudah hati2. Jadi untuk selanjutnya hal ini harus benar2 diperhatikan untuk yang mau menginap. Cek terlebih dahulu handuk2 apakah sudah robek atau tipis (yang harusnya sih bukan kewajiban pelanggan untuk mengecek ini) Tks.
Response from General Manager on Sep 15, 2016
Terima kasih atas informasi dan apresiasi yang anda berikan untuk hotel kami. Kami mohon maaf atas semua ketidak nyamanan yang terjadi selama Bapak menginap di hotel kami. Apabila Bapak Leo menerima handuk yang menurut Bapak kurang layak, Bapak bisa menghubungi resepsionis dan petugas housekeeping untuk meminta penggantian. Kami akan terus melakukan perbaikan untuk memastikan hal-hal yang Bapak Leo alami, tidak terjadi lagi dimasa yang akan datang. Sekali lagi kami mohon maaf atas ketidak nyamanan yang Bapak alami dan kami akan senang apabila kami bisa melayani Bapak dengan lebih baik di kesempatan yang akan datang. Terima kasih Citihub Hotel @Abepura