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Staff would not do anything without asking for tips. Very annoying to have to pay extra for services that you already paid. Asked for wake up call. Got none. Had to change the room key several times as it did no work. We were a large group that paid premium. Some got premium rooms, some didn’t. All dependent on the tip paid. Internet was sketchy at the best
The best stay . the reception are very polite and helpful . All the employees are doing their best in order to make the guest happy . The food is excellent and fresh with many varieties . The room is clean .
Check in was appalling- no information about the booking despite it been made a month before and rude staff. Ended up paying a premium rate for the night. Following day still not sorted until I contacted Hotels.com at a cost of £20 for the call (hotel said they would reimburse but did not).
Once sorted the remaining 2 days stay was pleasant but would not return as too much hassle at the beginning.
Joanna
Stayed 4 nights in Nov 2020
Response from Hurghada Long Beach Resort Team on Nov 23, 2020
Dear Johanna,
At the outset, please accept our sincere apologies wherein we fell way short of expected guest service satisfaction.
It is valuable and insightful feedback like yours that helps us to improve our services and propels us to work better and more efficiently.
We look forward to having you back so you can see again first hand that we are committed to always improving.
Thank you for visiting our property.
6/10 Okay
Bassem
Jun 30, 2020
Liked: Cleanliness, staff & service
Good value for what I paid
The staff is very friendly, for the money I paid it's a good value but, for food quality and variety is not satisfied also some of the rooms need some maintenance.
Bassem
Stayed 3 nights in Jun 2020
Response from Rafikb on Jul 2, 2020
Dear Mr. Bassem,
Thank you for staying with us and we do appreciate your feedback .
We wish that you share your comments during your stay that we ensure your stay is a a hassle free.
Best Regards
Very good hotel, staff are helpful, manager was attentive and accommodative to our special requests for the family trip.
Verified traveler
Stayed 4 nights in Jan 2020
Response from Hurghada Long Beach Team on Feb 16, 2020
Dear Guest,
it is a pleasure to know your visit was satisfying and we are thanking you for sharing your feedback.
We are glad to know that you enjoyed your holiday and we managed to meet all the expectations.
Thank you for choosing for your holiday and we hope to welcome you back in the future.
Kind regards
very nice stay ...friendly staff..nice food ..excellent snacks at the bars ...amazing beach . my kids enjoyed the heated bool also ..i would come again and enjoy my time there in my next holiday
the food is excellent . the pool . i had excellent stay
Eva
Stayed 1 night in Nov 2019
8/10 Good
Verified traveler
Traveled with family
Nov 20, 2019
Liked: Cleanliness, staff & service, amenities
The property is decently maintained. Nice landscaping and pool seemed adequately clean. Food was good. Always had plenty of water and coffee in the room. My room was very quiet. The building is a bit dated cosmetically but functionally seemed great. Was a much nicer place than I expected.
Property is spread out, but close to the ocean and has many pools. Rooms are spacious and staff are friendly and helpful. Food is delicious but they only have food during certain hours, which was unfortunate but okay.
I stayed with my family for 2 nights with 3 rooms booked. At the check in, I made a mistake through Expedia and booked a single bed room instead of double and they were flexible at the hotel to fix that for me smoothley without drama which was a first good impression. Staff was welcoming and very friendly. The hotel condition was acceptable with nice pools and beautiful garden. The rooms were comfortable with very good beds. The bathrooms were acceptable but need to be more luxurious. The food was ok with a bonus for the breakfast. The beach was beautiful and they provided good service in the all inclusive option while on the beach in terms of beverages, ice cream, snacks and activities. The animation and shows were ok. Overall I think it is a good experience and value given the current price. The hotel is not very luxurious but very acceptable and it can gives you a smile at the end of your stay. I’d recommend it and would be happy to come back.
Die Wahrheit kann ich nicht über das Hotel beschweren waren sehr freundlich, uns zu den Zimmern zu begleiten, die Einrichtungen sehr sauber und sehr komfortable Zimmer.
Die Restaurants sehr gut und sehr reichhaltiges Buffet und der Koch der ausgezeichneten Kuchen waren köstlich in den beiden Buffets, exzellenten Service sehr freundliche Menschen vor allem die von Aqua Lounge Bar und Lobby Bar.
Ich habe nur eine Beschwerde und das wäre mit einem der Kellner im Al Dente Restaurant auf den ersten sehr nett und alle, aber ein paar Tage nachdem ich dort mit meinem Freund war, fragte er mich Dinge wie, ob ich mit meinem Freund glücklich war oder ob er mein freund war obwohl er das schon wusste und ich fühlte mich sehr unwohl ein Mangel an Respekt und wenn mein Freund stand er kam direkt zu mir sprechen.
Leider erinnere ich mich nicht an seinen Namen und der vorletzte Tag war, wo ich explodierte ich mit meinem Freund essen ruhig, wenn er in der Nähe von unserem Tisch geht und sagt, Baby , Da haben mein Freund und ich beschlossen, diesen Ort zu verlassen und am anderen Buffet zu essen.
Das essen war nicht schlecht.
Und denn ich muss sagen, dass es eine Kellner gab, die mich und meinen Freund respektierte und die sich sehr gut um uns beide kümmerte.
Aber sonst allgemein eine gute Hotel
Response from Hurghada Long Beach Resort Team on Nov 23, 2020
Dear Guest,
thank you for posting your rating about your recent stay with us, it was indeed a pleasure serving you. We are very much looking forward to welcoming you back. Sincerely yours,
Très bon séjour au Long Beach, un service compétent et à l’écoute.
L’hôtel est immense et il y a des activités chaque soir.
En bord de mer donc cadre idyllique.
Je recommande 100%
Jawad
Stayed 1 night in Feb 2020
Response from Long Beach Hurghada Resort Team on Mar 2, 2020
Cher Jawad,
Nous vous sommes entièrement reconnaissant pour votre retour si positif ainsi que votre recommandation. Nous espérons vous accueillir à nouveau prochainement. Nos salutations les plus distinguées.
8/10 Good
Verified traveler
Traveled with partner
Feb 3, 2020
Liked: Cleanliness, staff & service, amenities
Stanze abbastanza datate come arredo lo stesso i ristoranti cibo discreto
Verified traveler
Stayed 7 nights in Jan 2020
Response from Hurghada Long Beach Team on Feb 9, 2020
Gentile Ospite,
La ringraziamo per il Suo commento, relativo al recente soggiorno.
Speriamo che la Sua vacanza sia stata gradevole e che, a parte la necessità di ammodernare, cosa che stiamo già mettendo in opera, abbia trovato la Sua stanza confortevole.
L'estetica è importante, ma ancora di più puntiamo sul creare un ambiente rilassante, che possa promuovere il relax degli ospiti. Siamo lieti che il servizio di ristorazione l'abbia soddisfatta, seppur non entusiasmata; preparare pietanze che incontrino i gusti di ospiti provenienti da tutto il mondo è arduo, ma noi ce la mettiamo tutta, fornendo cibo di qualità, menù sempre vari e serate a tema.
Speriamo di rivederLa al più presto e cogliamo l'occasione per porgerLe i nostri più cordiali saluti.
Hôtel tres agréable en général. La plage est très grande donc de la place pour tout lr monde. On ne peut pas vraiment se baigner car coraux et marée basse mais pour le snorkling c est sympa. Les chambres spacieuses. Lits un oeu durs pour moi mais possibilité d obltenir un sur matelat et c est parfait. Les oreillers en egypt sont trop gros mais la aussi essayez de demander pour des plus petits. Le personnel est aux petits soins. Vs avez la possibilité d aller à la piscine pour adultes. Super mais attention les places sont prisées et il faut y aller tôt le matin pour etre sûre d y avoir 1 place. Wifi pas terrible mais c est l egypte ! N oubliez pas vous etes au milieu de nul part et du desert donc c est plus que normal ;))
Le lieu des repas reste très bruillant mais vous avez une magnifique terrasse vue mer donc super. Le soir toujour grillades aux choix sympa. Le seul hic pour moi très grand complexe donc un peu l usine et beaucoup de clients locaux avec beaucoup de groupes pour réunion. Il faut rentabiliser dommage !
Tolle strandlage, zu wenig badetücher, fast keine Uhr auf dem gesamten Areal, hauptsächlich ägyptische küche
Verified traveler
Stayed 7 nights in Oct 2019
6/10 Okay
Yaser
Sep 11, 2019
Disliked: Cleanliness
الغردقة لونج بيتش 2019
الاقامة رائعة لكن ما أفسد علينا الاستمتاع هو بعد المطعم والاكوا عن الغرفة لان المسافة بعيدة جدا
وأيضا عدم وجود البارات بعد الساعة الخامسة
وعدم وجود تنظيف للغرفة
ما عدا ذلك كل شئ رائع
Yaser
Stayed 3 nights in Sep 2019
8/10 Good
Verified traveler
Traveled with family
Aug 6, 2019
Personal unterschiedlich freundlich, von sehr nett bis zu arrogant, fast feindselig