The hotel staff are absolutely wonderful. They communicated with us right from when we made the booking, offering help to make transport arrangements, and tour bookings. When we arrived, I was greeted by name - so nice! I would like to commend Ms Cam, she is fantastic and a big part of our enjoyable stay at the hotel. She made excellent suggestions on how to organise our sight-seeing, good tours, etc. So warm, so genuine! Actually, all the staff are great -- Ms Ha, Sky, and Ms Chau made us feel very welcome.
The hotel is in a little bylane that is quiet and clean. The hotel is charming and the room we had was well furnished. It was not a colourless standard hotel room, it had a provincial charm that was very nice. Well stocked with amenities and very clean. Breakfast was delicious! Our stay was wonderful -- will go back there any time, and recommend it to all our friends and anyone really!