Dear Cromwell, Thank you for your 5/5 rating! I will definitely have our Maintenance Department look at the bed! Your Modern Suite was recently completed and I do apologize for the oversight of the baseboard. It would be a pleasure to welcome you and your family again on your next stay in downtown Ottawa!

Dear Lyn, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Tanya, Thank you for your rating and I'm happy to hear that you enjoyed our spacious suites! As many downtown cities, we have some socio-economic challenges however we are still a very safe city. It would be a pleasure to welcome you and your family again on your next stay in downtown Ottawa!

Dear Mariana, Thank you for your kind comments regarding our clean & comfortable suites and our fantastic downtown location! We have never offered complimentary parking as the parking garage attached to the hotel is not owned by Les Suites (the parking fee is noted on the website you booked through). Over the Victoria Day long weekend, parking in this garage may not be available and our Front Desk Agents will re-direct our valued guests to other nearby parking facilities. It would be a pleasure to welcome you again in future!

Dear Lynda, Thank you for your review! These suites were designed by our Head Office and encompasses all the modern amenities that the majority of guests prefer (i.e. plank flooring, no carpeting, open concepts, new lighting, stainless steel appliances, etc.). It would be a pleasure to welcome you again on your next stay in our fantastic downtown location!

Dear Maria, Thank you for your review! Check-in begins any time after 3:00 p.m. and during the Victoria Day weekend, this may be delayed. I do see that you were checked in at 3:08 p.m. It would be a pleasure to welcome you again on your next stay in our fantastic downtown location!

Dear Vinod, Thank you for your excellent review of our spacious suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Donna, Thank you for your kind words regarding the service excellence of our Front Desk Agents! I do understand your comments regarding the parking garage attached to the hotel. As you may not have been aware, this garage is not owned by Les Suites. For future reservations, our Front Desk Agents can refer you to other nearby parking facilities (i.e. the Rideau Centre) should you not wish to park in this garage. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Emerson, Thank you for your excellent review and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Christine, Thank you for your review and I'm happy to hear that you enjoyed our spacious and well-equipped kitchens! Because we are located in the heart of downtown, there will be noise emanating from the street and I do apologize. For your next reservation, please request a higher floor with a courtyard view (south) to minimize any type of outside noise intrusion. It would be a pleasure to host you again on your next stay in Ottawa!

Dear Donica, Thank you for your excellent review and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Masaaki, Thank you for your 4/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Leane, Thank you for your 4/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Janice, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Moshfequl, Thank you for your excellent review of our friendly team members, our Recreation Centre and our fantastic downtown location! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Griffin, Thank you for your excellent review and I'm pleased you enjoyed your stay in one of our Modern Two Bedroom suites! Our location is perfect as we are within a short walking distance to the majority of Ottawa's attractions, hundreds of restaurants, great shopping, museums, galleries, etc. It would be a pleasure to host you again on your next stay in Ottawa!

Dear John, Thank you for your review and I do apologize that your original suite had an odour which was rectified by moving you to another suite. I do hope you enjoyed your upgrade to one of our new Modern Suites! As with many downtown cities, we have some socio-economic challenges however we are still a very safe city. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Eunice Joyce, Thank you for your review. You reserved one of our regular hotel rooms, of which there are six. For your next stay, please do reserve a suite which are more spacious and fully-equipped. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Maria, Thank you for your review and I do apologize that the air conditioning was not working in your original suite and you had to be relocated to another. It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Snezana, Thank you for your 5/5 rating and I'm pleased you enjoyed your spacious and well-equipped suite! As with many downtown cities, we have some socio-economic challenges however we are still a very safe city. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Vaishali, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Kemraj, Thank you for your review. I do understand your comments regarding our Classic Suites and we are in the process of conducting significant renovations. We now have our Modern Suites available for our valued guests to reserve. These suites feature plank flooring, stainless steel appliances, new lighting, open concepts – a beautiful new layout for our valued guests to enjoy! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Mike, Thank you for your kind words regarding our friendly team members! I do hope you connected with us during your stay to provide dish soap. As you may not have been aware, the parking garage next to the hotel is not owned by Les Suites and parking for taller vehicles is limited to the first floor. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jana, Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Mark A., Thank you for your 4/5 rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Ashley, Thank you for your excellent review and I'm pleased you enjoyed our new Modern Suites! As with many downtown cities, we have some socio-economic challenges however we are still a very safe city. It would be a pleasure to welcome you again on your next stay in Ottawa!

Dear Dinah, It's always a pleasure to hear that our guests will stay with us again! Thank you for your excellent rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jamie, Thank you for your rating and I’m disappointed that you did not enjoy your stay. Unfortunately, when the students came back to the hotel to retrieve their luggage, many of them had lost their luggage tickets, which allows our team to ensure the luggage is returned to the rightful owner. Our Front Desk Team was trying to assist them by asking questions about their luggage/bags (i.e. colour, items) and some of the students began to call our Front Desk Agents racist which was very unfortunate.

Dear Nirmal, Thank you for your excellent review of our cleanliness, friendly team members and value for money! It would be a pleasure to welcome you again on your next trip to downtown Ottawa!

Dear Alexander, Thank you for your positive rating and comments! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Justin, Thank you for your good rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Joanne, Thank you for your good rating and it would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Farzona, Thank you for your 5/5 rating and I'm pleased you enjoyed our spacious suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Daniel, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Salvatore, Thank you for your excellent review of our newly renovated Modern Suites! I have taken note of your suite number and will have the contractor go back into that suite and complete the small details you had mentioned. It would be a pleasure to welcome you again on your next stay in our fantastic downtown location!

Dear Jeannie, Thank you for your kind words regarding our well-equipped suites with five appliances! It would be a pleasure to welcome you again on your next stay in our fantastic downtown location!

Dear Sharon, Thank you for your 5/5 rating and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Sharon, Thank you for your 5/5 rating and I'm happy to hear that you enjoyed your stay! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Alfa, Thank you for your excellent review of our spacious and well-equipped suites! It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Nkurikiyinka, Thank you for your excellent review of our clean and quiet suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Steffany, Thank you for your 4/5 rating and I do sincerely apologize that your suite wasn't up to our standards and thank you for reporting it as we never want our valued guests to leave unsatisfied. I do appreciate your kind comments regarding our helpful Team Members. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Jody, Thank you for your review and I'm pleased you enjoyed your stay! It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Craig, Thank you for your good review of our Classic Suites and their value for money! I do apologize that you could hear linen carts moving outside of your suite. In future, please request a higher floor, away from the elevators. It would be a pleasure to host you again on your next stay in downtown Ottawa!

Dear Linda, Thank you for your review. As you may not have been aware, the parking garage next to the hotel is not owned by Les Suites. The parking fee in this garage is actually on par with other downtown hotel parking facilities. Should you not wish to park in this garage in future, please do let the Front Desk Agents know and they will re-direct you to other nearby parking facilities (i.e. Rideau Centre). I do apologize for the excited teenagers in the lobby. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Gordon, Thank you for your 4/5 rating mentioning our friendly, accommodating and professional Team Members. I'm pleased that you and your wife enjoyed your stay and it would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Marcia, Thank you for your continued patronage and I'm pleased you enjoyed your spacious and well-equipped Classic Suite! We now have our Modern Suites available for our valued guests to reserve. These suites feature plank flooring, new lighting, stainless steel appliances, open concepts, etc. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Anjanette, Thank you for your excellent review of our spacious, clean and comfortable suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Carey, Thank you for your continued patronage and for posting an excellent review! Our location is perfect for our guests as we're within a short walking distance to great shopping, hundreds of restaurants, festivals, museums, galleries, etc. It would be a pleasure to welcome you again on your next stay in downtown Ottawa!

Dear Sarah, Thank you for your excellent review mentioning our clean & spacious suites! It would be a pleasure to welcome you again on your next stay in downtown Ottawa!