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Reviews of Hakuba Panorama Hotel

3 out of 5
Hakuba Panorama Hotel
3322-1 Hokujo, Kitaazumi-gun, Hakuba, Nagano

Reviews

9.2

Wonderful

Rating 10 - Excellent. 27 out of 43 reviews" "
Rating 8 - Good. 13 out of 43 reviews" "
Rating 6 - Okay. 3 out of 43 reviews" "
Rating 4 - Poor. 0 out of 43 reviews" "
Rating 2 - Terrible. 0 out of 43 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jason

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect accommodation, good hotel services, well maintained devices and hospitality staff. Very easy location to all resorts.
Stayed 6 nights in Mar 2024

10/10 Excellent

Andrew

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly as advertised - staff were friendly and helpful. Easy walking distance to Happo One and shuttles right at the door for Goryu / 47. Short walk to the main bus station for farther hills such as Cortina and buses to Nagano. Drying room for gear helps to declutter your hotel room. Breakfast is nice with just a little variety each day. Taproom restaurant food is pretty straight pub grub and has quick and friendly service (no yakitori any more). Would definitely book again if we return to Hakuba.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024

8/10 Good

Alan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful scenery, comfortable room, good bath, great beer
Stayed 1 night in Sep 2023

10/10 Excellent

Brigetta

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent view of Happo One, fantastic onsen, very friendly and helpful staff. Breakfast buffet was perfect for fuelling before a full day of skiing.
Stayed 7 nights in Jan 2023

10/10 Excellent

Ewa Lancefield

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love Panorama!
This was our second time in Panorama. We loved it 3 years ago and we loved it now. I hope we will be able to come back again. The rooms are spacious, the food and beer are very tasty and it has this kind of skiing atmosphere which i like to have on my skiing vacations.
Stayed 6 nights in Feb 2020

10/10 Excellent

Peter

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hakuba ski trip - excellent
First time we had traveled to Hakuba for a snow trip with our daughter (5 year old), and the accommodation was fantastic. Rooms were large, and had a bunk-bed, which was great. Clean and comfortable. Hotel staff were great, and the coordination with Ski School, shuttles to Hakuba47, etc. were all excellent. Staff also offered to give us a lift to the bus terminal after check-out, which was a great touch. Only a short walk to both Hakuba and Echoland - we will be back :)
Stayed 7 nights in Jan 2020
Response from Hakuba Panorama Hotel and The Taproom on Feb 16, 2020
Thank you for your review Peter, we are looking forward to seeing you all again on your next trip!

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay here, it was perfect for our family. Kids especially loved the big trampoline out the back. The staff were great and the whole experience was very pleasant. Will definitely come again!
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

RITESH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and very good room size
Stayed 1 night in Jun 2019

6/10 Okay

Teck Heng, singapore

Liked: Staff & service, property conditions & facilities
Location, service, facility, all are good. Except toilet is small and its clealiness is below Japanese standard. My wife complained smell in the toilet, which is rare case in Japan.
Stayed 3 nights in Apr 2019

8/10 Good

Malinee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, property conditions & facilities
The room was basic but clean and had everything that we needed. The staff were always friendly when we came to them with any queries however they would never look up unless directly approached. A friendly hello/goodbye as you passed by the front desk would have been appreciated and would have gone a long way.
Stayed 7 nights in Feb 2019

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was perfect for our family trip. Close to restaurants, bus stops and local indoor skatepark. It had a great breakfast, friendly, helpful staff and a laundry.
Stayed 9 nights in Mar 2019

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will come back
Nice place, perfect location, good beers, atmosphere and very kind staff. Totally recommend.
Stayed 2 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic and comfortable hotel. Great for families of 5 in japan! Really enjoyed the onsen and trying all the different beers. Breakfast great too. Staff extremely helpful- make bookings, enquiries etc.
Stayed 6 nights in Jan 2019

10/10 Excellent

Laura, Sydney, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfection - coming back next year
This hotel is in a great location - walking distance to the major villages and to Happo One resort. The taproom is such a fantastic addition. Daily breakfast, great beer on tap and the staff are amazing (Kate is the best!). The room itself was exactly what we needed (comfortable bed, clean, great views). We used the onsite Onsen daily. We will 100% be coming back here.
Stayed 4 nights in Feb 2018

8/10 Good

Al, Sydney, Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel, good location
A good hotel, comfortable rooms. Staff were very helpful. Easy access to echoland (short walk/shuttle bus) where there are lots of restaurants and bars and a 15min walk up the hill to the other side of Happo. Shuttles to the ski fields left from outside or just around the block at the bus terminal. I would stay there again
Stayed 9 nights in Jan 2018

10/10 Excellent

Wong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cozy & great service!
As we were there during the off-peak season, not many restaurants are opened. Matt gave us great service by helping us to find restaurants nearby & sending us there to & fro. the in-house onsen was pretty good for a hot dip. Breakfast is good as well, just that the wifi is not working that well though. They also gave us the recommendation to a nearby fishing pond, which is a great quiet location for photos & the kids to play in the snow.
Stayed 2 nights in Dec 2017

6/10 Okay

Ikuyo

Traveled with family
Liked: Cleanliness, staff & service, amenities
全体的にお手頃でいいホテルです。 部屋からの景色は最高でした。 大浴場が温泉じゃなかったのが残念でした。
Stayed 3 nights in May 2024

10/10 Excellent

FUMIO

Liked: Cleanliness, staff & service, property conditions & facilities
ロケーション最高
Stayed 2 nights in Apr 2024

8/10 Good

Mika

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay w my family. Comfortable and clean room w beautiful scenery. Perfect buffet style breakfast for kids.
Stayed 2 nights in Apr 2024

10/10 Excellent

SANAE

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Hidenori

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
１階のタップルームの食事も美味しく雰囲気も最高です。部屋は広くて清潔。
Stayed 1 night in May 2022

10/10 Excellent

JUNKO

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
シンプルだけど、清潔で気持ちよく過ごせました。タップルームでの食事やビール、朝食も美味しかったです。
Stayed 1 night in Oct 2021

10/10 Excellent

Eri

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
リピあり、オススメです！Highly recommended!!!
初めて伺いました。スタッフの皆様、とても感じが良く親切でした。お部屋は綺麗で広く、眺めも良かったです。1階のタップルームはビールだけでなくお料理も美味しいので毎日行っても飽きません。また、リラックスできる音楽が流れる中、綺麗な景色を眺めながらの朝ご飯も最高でした！
Stayed 2 nights in Feb 2021

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness
ホテル自体は普通のホテルを外国人向けに改装した造りです。 普通に滞在するなら十分です。 一階にあるバーのフィッシュアンドチップスがとてもおいしかった。
Stayed 2 nights in Jul 2020

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service
Overall is good, but breakfast can be improved.
Stayed 6 nights in Dec 2019
Response from Hakuba Panorama Hotel and The Taproom Team on Jan 4, 2020
Hello, Thank you for taking the time to provide your feedback. We receive many compliments on our breakfast as we provide a wide range of options from scrambled eggs, bacon, hash browns and sausages as well as continental options like cereal, toast, croissants and waffles. We are sorry to hear that the breakfast was not to your liking. We hope you enjoyed your time here at the Panorama Hotel and in Hakuba. Hope to see you again soon! Kind regards, Hakuba Panorama Hotel and The Taproom Team

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
朝食のバイキングは手作りの料理もあるようで、とても良かった。白米が美味しい
Stayed 2 nights in Sep 2019

8/10 Good

白馬村大好きママ

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
眺め良し、部屋もきれい、朝食も十分で文句なしです。ただ部屋のシャワーの温度がもう少し高い方がいいかと思います。理由があるのでしょうが、ものたりませんでした。 それと、空いていたのに隣に客を入れる必要はないのでは？と思います。お子さんが飛び跳ねる音が響いていました。 でもグリーンシーズンには、また利用したいと思います。 2連泊でしたが、タオルも変えていただきました。ありがたかったです。
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
友善又樂於助人的職員
職員十分友善，英語流利，亦很願意提供協助。酒店景觀優美，環境清靜，設施齊備，值得推薦！
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness
とてもよいホテルです。 また利用させていただきたいです。
Stayed 1 night in May 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service
スタッフはイイ人ばかり リネン交換の制約がある
Stayed 3 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
북알펜루트 관광후 동경으로 오는 길에 잠시 들러 하루 쉬고 갔는데 스키시즌이 아니여서 동네가 너무 조용하고 즐길 거리는 단풍구경과 커피마시는 것 뿐이였습니다. 저녁을 먹을 수 있는 것이 없으니 미리 먹고 들어가야합니다. 맥주와 안주는 훌륭했습니다. 객실청결하고 침구도 좋았습니다. 겨울에 다시 가보고 싶네요.
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
二段ベッドがある子供が喜ぶホテル
Stayed 1 night in Aug 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
クラフトビール最高
クラフトビールのバーが最高に良かった。
Stayed 1 night in Aug 2018

10/10 Excellent

masami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

N-Y, 三重県

Liked: Cleanliness, staff & service
部屋からオリンピックのジャンプ台も見えて眺望も良かったし、八方尾根へのゴンドラ乗り場にも近くて便利でした。
Stayed 1 night in Aug 2018

8/10 Good

Makoto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ファミリー旅行
スタッフの方々は気さくで心地良かったです ２階に宿泊しましたが、１階がバーなので、夜を窓を開けたところ話し声が聞こえてきたことが少し残念でした
Stayed 1 night in Jul 2018

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2018

10/10 Excellent

Takuya

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
海外のスノーリゾート!?
家族のスキー旅行で2泊しました。 まず、部屋からの眺めが素晴らしい！正面に八方のゲレンデが見えて、テンションがあがります。 それに、タップルームの美味しいクラフトビール、従業員のみなさんのフレンドリーな接客、カジュアルで良い宿です。 ただし、私が泊まった時は他のお客さんはすべて外国人で、日本語のしゃべれないスタッフがフロントにいる時間もあったので、その雰囲気も楽しめる人でないとくつろげないかもしれません。 日本人のスタッフもいらっしゃるので、本当に困るようなことはないとは思いますが。 私が泊まった部屋は十分広く、2段ベッドは子供が昇り降りして喜んでいました。ただ柵が低いので、危なくて小さい子供を上に寝かせることができないのがマイナスといえばマイナス。(私が寝ました) ちょっとした異国気分も味わえて、私には「アリ」でした。また行きます！
Stayed 2 nights in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
英語必須かな。
滞在は部屋は綺麗だし、快適に過ごせました。 親切なスタッフや美味しい朝食など大変満足することが出来ました。 歯ブラシ等を用意しないといけないのと、英語でコミュニケーション出来ない人は難儀するかも。子供に英語を教えたい人には良いホテルです。 あとレストランがもう少し安ければ最高の滞在が楽しめます。
Stayed 2 nights in Feb 2018