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Reviews of Hotel Las Americas

4 out of 5
Hotel Las Americas
Avenida Las Americas 9-08, Zona 13, Guatemala City, Guatemala

Reviews

8.2

Very Good

Rating 10 - Excellent. 261 out of 552 reviews" "
Rating 8 - Good. 144 out of 552 reviews" "
Rating 6 - Okay. 74 out of 552 reviews" "
Rating 4 - Poor. 33 out of 552 reviews" "
Rating 2 - Terrible. 40 out of 552 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Ros

Stayed 1 night in Feb 2024
Response from Team Las Américas on May 21, 2024
Ros gracias por tu calificación.

10/10 Excellent

salvador

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every time I came to Guatemala this is my first staying option. Great as always
Stayed 1 night in Mar 2024
Response from Team Las Américas on May 2, 2024
Salvador gracias por elegirnos, esta es tu casa. ¡Te esperamos!

10/10 Excellent

Jorge

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place ,,nice and professional customer
Stayed 1 night in Mar 2024
Response from Team Las Américas on Mar 25, 2024
Te esperamos pronto

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities
Clean place, polite staff, easy to navigate
Stayed 1 night in Mar 2024
Response from Team Las Américas on Mar 4, 2024
Hola, Eric esperamos tenerte nuevamente en nuestras instalaciones.

6/10 Okay

Anna K

Traveled with group
Good area.close to airport, you could hear the airplanes at night. Clean room, nice bed Bathroom needs a remodel. Super dark bathroom and the towels look all old and ragged. Overpriced I think. Check in was super slow. Only one staff available at the time.
Stayed 1 night in Feb 2024
Response from Team Las Américas on Feb 28, 2024
Gracias por sus comentarios, estamos trabajando para realizar las mejoras.

10/10 Excellent

Pedro

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome Hotel
Stayed 3 nights in Feb 2024
Response from Team Las Américas on Feb 26, 2024
Gracias por tomarte el tiempo en calificarnos, esperamos que te alojes con nosotros nuevamente.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Great location near the airport. Friendly staff and many amenities. Excellent breakfast. I stay in this hotel every time I’m in the city.
Stayed 1 night in Feb 2024
Response from Team Las Américas on Feb 26, 2024
Gracias por elegirnos, encantados de que te alojes con nosotros.

6/10 Okay

Jose Ernesto

Liked: Cleanliness
Not a great experience.
This is an old hotel. Premises are not in best conditions. I had a problem with the bath tub faucet. They sent me a person from maintenance service and more or less fixed it. They fixed the faucet but the pressure of water in the shower was very poor. I asked for a change of room, but they never answered. Towels were old. For sure I had prefer an Airbnb than this hotel. Breakfast was good and service in restaurant was good too. Reception service was not so good. A bit disappointed.
Stayed 1 night in Feb 2024
Response from Team Las Américas on Feb 26, 2024
Nos disculpamos por que no tuviste un alojamiento deseado, estamos trabajando para poder mejorar.

10/10 Excellent

juan f

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente y muy conveniente
Stayed 3 nights in Feb 2024
Response from Team Las Américas on Feb 21, 2024
Nos agrada que hayas tenido buena estancia.

4/10 Poor

Yamel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
My experience at this hotel was not the greatest. Starting with the hygiene of the place, I walk in to my room and first thing a notice was the carpet it’s dirty. I spoke with the cleaning lady the next morning about having the carpet vacuumed. The lady was embarrassed to tell me that they requested vacuums to managers but they just refuse to get them. I was shocked, how do you have a hotel full of carpet with no vacuums?!. The curtains were full of greasy hands as well. So the building needs a lot of attention but seen how management thinks its ok to not vacuum the carpet its very concerning. On my rating I gave 2 stars for staff and service which I hate to generalize. The cleaning staff along with the people at the restaurant and security were extremely friendly and courteous. My poor rating comes from the man at the front desk named Alberto Rivera. Lack of communication skills and im not talking about language (Spanish is my first language) I’m talking customer service that is expected from a hospitality place. Poor eye contact, rude expressions, when asked questions was just quiet. It was very weird and uncomfortable interaction overall rude. I could type the full interaction but it wont fit here. But this gentleman is in the wrong field for sure. People at the “Mercado” have way more knowledge of customer service than him. The man is just rude with a Napoleon syndrome. And he is the face of the business. I don’t see a great future for this hotel.
Stayed 3 nights in Feb 2024
Response from Team Las Américas on Feb 26, 2024
Lamentamos todas las incomodidades que tuviste durante tu estancia, ya trasladamos tus comentarios a las areas correspondientes para que se tomen las cartas en el asunto.

10/10 Excellent

miguel

Liked: Cleanliness, amenities
the reception personal I think need to be more friendly, and the rooms needs to be update
Stayed 1 night in Feb 2024
Response from Team Las Américas on Feb 16, 2024
Gracias por su comentario.

10/10 Excellent

Juan S

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Team Las Américas on Feb 14, 2024
Gracias por tu calificación.

6/10 Okay

albino

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not good service no microwave no fridge in the room dirty carpet
Stayed 1 night in Feb 2024
Response from Team Las Américas on Feb 9, 2024
Lamentamos el inconveniente, en una próxima ocasión lo invitamos a conocer las habitaciones Junior Suite que cuentan con lo que usted necesita.

10/10 Excellent

Shirley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
beautiful place.
Stayed 1 night in Dec 2023
Response from Gracias por la calificación on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Andrea

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always gave a great stay here
Stayed 2 nights in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Nos agrada que hayas tenido una buena estancia, Te esperamos pronto.

10/10 Excellent

Onier

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Cynthia

Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por tu respuesta

10/10 Excellent

Carlos

Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Rosa

Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

6/10 Okay

mario

Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Skye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Sussan

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

RICARDO

Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Luciano

Stayed 12 nights in Dec 2023
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Isabel

I arrived at night and left before sunrise the next day so I can not rate the hotel suroundings 😟
Stayed 1 night in Jan 2024
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

6/10 Okay

Paul

Stayed 2 nights in Oct 2023
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

8/10 Good

Enrique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

10/10 Excellent

Wendy

Liked: Amenities
Feliz mi estadía en su hotel
Stayed 1 night in Dec 2023
Response from Team Las Américas on Feb 9, 2024
Nos agrada que haya tenido buena estancia.

6/10 Okay

Fernando

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
I'm desperate need of an upgrade, a little noice and not because is close to the airport, tight parking very, decent breakfast, convenient location
Stayed 1 night in Dec 2023
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

8/10 Good

Wilfred

Stayed 1 night in Dec 2023
Response from Team Las Américas on Feb 9, 2024
Gracias por la calificación

2/10 Terrible

Hector

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad bad bad terrible
Bad bad bas bad hotel, terrible never stay in this hotel never
Stayed 1 night in Nov 2023

4/10 Poor

Luis Enrique

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Habitacion ruidosa preferi retirarme
En primer lugar, la habitación que me fue asignada se encontraba en el primer nivel, y lamentablemente, el ruido proveniente de la calle era considerable. Esto afectó mi capacidad para descansar y disfrutar plenamente de mi estancia. Sugiero que se consideren medidas adicionales para insonorizar las habitaciones ubicadas en esa área. Por último, me gustaría señalar que las sillas y mesas de jardín en la habitación no son adecuadas para un establecimiento hotelero. Sugiero considerar mobiliario más acorde con la funcionalidad y estética que se espera en un entorno de hospedaje.
Stayed 1 night in Dec 2023

10/10 Excellent

karina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was a good experience but very short
Stayed 1 night in Dec 2023

2/10 Terrible

Marvin

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Na
Stayed 4 nights in Nov 2023

10/10 Excellent

Dora Patricia

Close to the airport
Stayed 3 nights in Nov 2023

10/10 Excellent

JULIO ARTURO

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está muy bien situado, y la comida está muy buena,,,
Stayed 4 nights in Nov 2023
Response from Team Las Américas on Nov 30, 2023
Julio gracias por tu comentario, te esperamos pronto.

10/10 Excellent

Santos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good servise and safe
Stayed 1 night in Nov 2023
Response from Team Las Américas on Nov 28, 2023
We are pleased that your stay was pleasant.

6/10 Okay

Gertrude

Traveled with partner
Front desk not very welcoming, I find they had attitude to someone who do not speak Spanish.
Stayed 1 night in Nov 2023
Response from Team Las Américas on Nov 23, 2023
We are sorry for the inconvenience, we will work on it to be able to serve you as you deserve in your next stay.

4/10 Poor

Jorge

Traveled with family
Disliked: Property conditions & facilities
there's a casino but slot machines steal your money, because there is a minimum amount of money required to cash out amount if not met you lose your money. Very Noisy AC room 107. Could hear everything in the morning outside traffic, could not sleep.
Stayed 1 night in Nov 2023
Response from Team Las Américas on Nov 15, 2023
Thank you for your comments, I regret to inform you that the casino is not owned, the place is only rented.

10/10 Excellent

Mario

Stayed 1 night in Nov 2023
Response from Team Las Américas on Nov 9, 2023
Hola Mario, gracias por tu calificación.

6/10 Okay

Cruz

Stayed 1 night in Nov 2023
Response from Team Las Américas on Nov 7, 2023
Gracias por tu comentario

8/10 Good

Luis Enrique

Stayed 1 night in Oct 2023
Response from Team Hotel Las Américas on Oct 30, 2023
Gracias por tu amable respuesta.

4/10 Poor

Norman

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is very run down. We had several groups at different hotels and this one was not up to par for similar prices.
Stayed 2 nights in Oct 2023
Response from Team Hotel Las Américas on Oct 17, 2023
Gracias por tu comentario

6/10 Okay

flor, las vegas

Traveled with partner
Thank you the housekeeping staff for such a great job.
Stayed 1 night in Oct 2023
Response from Team Hotel Las Américas on Oct 12, 2023
We are glad you had a good stay

2/10 Terrible

Kelly L

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was really sweet, this property needs some serious cleaning. I saw a cockroach running across the floor while I was dining.
Stayed 1 night in Sep 2023
Response from Team Hotel Las Américas on Oct 12, 2023
We are so sorry for the displeasure you have had, I have already transferred the comment to the corresponding area so that we can solve it as soon as possible

8/10 Good

Luis

Business traveler
Liked: Cleanliness, staff & service, room comfort
Excelente ubicación
La ubicación del establecimiento es muy centrica
Stayed 1 night in Sep 2023
Response from Team Hotel Las Américas on Sep 18, 2023
Te agradecemos por tu comentario

10/10 Excellent

Sandra

Stayed 1 night in Sep 2023
Response from Team Hotel Las Américas on Sep 25, 2023
Sandra gracias por tu calificación

10/10 Excellent

Manuel, Plano

Stayed 2 nights in Aug 2023
Response from Team Hotel Las Américas on Sep 16, 2023
Gracias por tu calificación

8/10 Good

Rudy

Stayed 1 night in Aug 2023
Response from Team Hotel Las Américas on Sep 14, 2023
Gracias por su calificación