Av. Mexico 2727 Col. Vallarta Norte, Guadalajara, JAL
Reviews
9.2
Wonderful
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Loved this hotel and I will definitely be staying here again. The hospitality was superb. The rooms were nice and clean. The staff was AMAZING! Definitely recommend this hotel. It is so beautiful and it gives you the Hacienda Vibe.
Juliana
Stayed 3 nights in May 2024
2/10 Terrible
Daniela
Traveled with family
May 3, 2024
Disliked: Staff & service
Hotel staff u friendly never had a smile and food was served cold.
Daniela
Stayed 3 nights in Apr 2024
Response from Karis on May 12, 2024
Dear guest, thank you for your feedback. well take actions for improve our services.Thank you againK. Meneses
8/10 Good
Natalie
Apr 28, 2024
Natalie
Stayed 6 nights in Apr 2024
Response from Karis on May 20, 2024
Estimado huésped, gracias por su evaluaciónReciba un saludo cordialK. Meneses
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback. Well take actions for imprrve our servicesWe look forward to welcoming you for another outstanding stay in the futureCordially.K. MenesesDirector General
Good place for a gathering , wouldn’t recommend staying more than a night since facilities are terrible. Pool does not excist it’s a fountain and you have to walk trough the restaurant to get to sun chairs. Stay somewhere else.
Kenneth
Stayed 6 nights in Apr 2024
Response from Karis on Apr 13, 2024
Dear guest, thank you for your feedbackI'm sorry we didn't meet your expectations, let's work on improving our serviceKindly regardsK. MenesesGeneral Manager
What an amazing time, would defenetly recommend it, the staff very knowledgeable, very kind, and helpful, even with the food in the night, the door man, great guy and nice touch for the experience, i will definitely stay there again. ⭐️⭐️⭐️⭐️⭐️
Edward
Stayed 1 night in Apr 2024
Response from Karis on Apr 11, 2024
Dear Guest.It was a pleasure to have you as our guest and we thank you for the lovely feedback.We look forward to welcoming you for another outstanding stay in the futureCordially.K. MenesesDirector General
The hotel and all employees were great. Aside from the beautiful, safe, and quiet hotel, it also seemed to be located in the best area of the City. Within a 10 minute walking distance on the same street of the hotel were several very nice and delicious restaurants. If we ever come back to GDL, we will definetly stay here again.
Brett
Stayed 3 nights in Feb 2024
Response from Karis on Feb 27, 2024
Dear guest, thank you for your comments, it's was a pleasure to know your stay was good.We look forward to see you again soonK. MenesesGeneral Manager
Excellent hotel, very nice, all the staff were super friendly. The only thing I didn’t like was that day didn’t clean the coffee maker and the mugs every day!
Poulette
Stayed 3 nights in Feb 2024
Response from Karis on Feb 14, 2024
Dear guest, thank you for your feedback.Well take actions for improve our services.We look forward to see you again soonK. MenesesGeneral Manager
The hotel and staff are quite nice. However, I was assigned a room that was not to the standard of what I had booked (much smaller). They gladly changed me immediately. Then the thermostat did not work (they immediately repaired it), and then there was no water -- and then only brown water. Onto the third room, which was fine except that it looked out onto the restaurant and bar, and so the curtains needed to be closed at all times while I was in the room for privacy. Thankfully I did not need to spend much time in the room. But not ideal and a bit claustrophobic.
Verified traveler
Stayed 4 nights in Jan 2024
Response from Karina on Jan 16, 2024
Dear guest, thank you for your feedback. I offer you an apolizage for all the inconveniences, well take actions for improve our services.Kindly regardsK. MenesesGeneral Manager
This hotel leaves you wanting for nothing. The rooms have every amenity that I can think of having. The rooms are very comfortable and beautiful. The staff goes above and beyond for your every need, and they are all very friendly. This is a beautiful property in a great location.
Jennifer
Stayed 3 nights in Dec 2023
Response from Karis on Jan 10, 2024
Dear guest, thank you for your comments.It was a pleasure to know your stay was good.Kindly regarsK. Meneses
Estimado huésped, gracias por su evaluación.Le envió un saludo cordial. que pase buen díak. menesesGerente General
8/10 Good
Rachel
Traveled with group, Traveled with partner
Jan 1, 2024
It’s a great old hotel with real MX charm. This is our third time staying here and it might be our last. It feels a bit run down and service is iffy at best.
It’s not near the places we’d like to be able to walk to and the restaurant is very expensive ($40pp for brunch)
Pros: it’s super charming, Sunday brunch is a big deal and the musicians are fabulous. Rooms are quite large.
Rachel
Stayed 2 nights in Dec 2023
Response from Karis on Jan 10, 2024
Dear guest, thank you for your feedback.Well take actions for imporve our servicesKindly regardsK. Meneses
10/10 Excellent
Alex
Dec 31, 2023
Alex
Stayed 2 nights in Dec 2023
Response from Kari on Jan 2, 2024
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadFeliz Año NuevoK. Meneses
People are polite and helpul BUT they nickel and dime everything (including the cofee). The restaurant menu is very limited (food is average though). We stayed over a week and they never vaccum our room or refill the minibar. The worst was the smell coming our the bathroom all the time and the bathroom don't have windows or fan. The hotel has potential but needs more atention the little and medium details. We won't return to this hotel nothing bad but they are many other different and better opcions.
Gabriel
Stayed 8 nights in Nov 2023
Response from Karis on Nov 29, 2023
Dear guest, thank you for your feedback, i offer you an apolizage for this inconvenience.We'll take actions for improve our services.Kindly regardsK. Meneses
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses
Old glory, beautiful hotel and grounds. Many staff were kind and super helpful including the concierge. However two of the desk staff, Eyal in particular, were rude and disrespectful— they pretty much ruined my experience. The brunch was gorgeous, several great juices, salads but not really a place for vegetarians…the seafood addition on Sunday was nil. Truly enjoyed the setting and chilaquiles.
Marci
Stayed 4 nights in Oct 2023
Response from Karis on Oct 9, 2023
Dear Mr. Marci,Thank you for taking the time to write this review.I sincerely apologize for his recent experience while visiting this property.We strive to ensure that all our guests leave satisfied.Thank you for bringing these issues to my attention. We will take action to improve immediately.SincerelyK. Meneses
At about 10 pm the pot light in the bathroom started dripping dirty water on the floor. I tired to call the front desk, but the phone did not work. I went down to the front desk and told them and that I wanted a new room. The response was poor they did not want to give me new room and wanted me to go and wait for the maintenance Man. He thought the issue was the AC set too low (19.5 C set by the last person in the room). They then wanted to fix the issue, clean up and hang a bucket. I went to the front desk and demanded a new room. They finally gave me one. At a "five star" hotel, this should be done immediately without question. Additionally, the carpeted rooms smelled of old smoke and need to be redone. That said the grounds were nice and the few items I ate at the restaurant were good, but the margarita was awful! I will not stay there again.
Adrian
Stayed 2 nights in Oct 2023
Response from Karis on Oct 9, 2023
Dear Mr. Fisher,Thank you for taking the time to write this review.I sincerely apologize for his recent experience while visiting this property.We strive to ensure that all our guests leave satisfied.Thank you for bringing these issues to my attention. We will take action to improve immediately.SincerelyK. Meneses
Estimado huésped, gracias por su evaluación y comentario, nos satisface saber que su estancia fue grata.Esperamos recibirle nuevamente en su próxima visita a la ciudadReciba un saludo cordialK. Meneses
6/10 Okay
Mariano
Sep 28, 2023
Liked: Property conditions & facilities
Needs renovation in rooms and staff training. Didn't even get coffee in the room after the first night
Mariano
Response from Karis on Oct 2, 2023
Dear guest. Thank you for your feedback We’ll take actions for improve our services Best regardsK. Meneses
10/10 Excellent
ERLINDA CORTEZ
Traveled with family
Sep 24, 2023
The staff was the best. Property is beautiful and secure
ERLINDA CORTEZ
Stayed 3 nights in Sep 2023
Response from Karis on Sep 25, 2023
Dear guest, thank you for your comments, It was a pleasure to know your stay was goodKindly regardsK. Meneses