If you have ever stayed in a VRBO before and more importantly, if you own a VRBO yourself... you can appreciate and/or need to understand how important the whole entire process from the very start to end actually is!!....
It starts the moment you book a VRBO, to entering the unit (which was a breeze), to the simplicity & ease of use of everything, the cleanliness, the comfort of a good night sleep in 5 star beds & quality linen, the warm welcoming feeling of coming home to a "home" every evening, the ease & access of cookware, garage door openers, satellite TV, towels & toiletries, extra bedding & pillows, etc... Even the welcome basket was special! (I'm sure I've left out tons of details but...) All this made this specific VRBO a No-Brainer and a very very comfortable stay from start to finish and everything in-between was wonderful!
By personal choice, we never even said boo to the owners yet they were so complete in their welcome email, their presentation/instructions, and details that we felt like they were holding our hand all the way in. We could tell if we needed anything (which we didn't) they'd help right away.
I predict places like Kristy & Mike's will be putting the local hotels out of business very soon because coming from a huge VRBO traveler; ... Kristy & Mike "Get It"
Good Job, Way-To-Go, & Thank You for a Five Star Stay!!