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コンフォート スイーツ フェアビュー ハイツの口コミ

2.5 out of 5
コンフォート スイーツ フェアビュー ハイツ
137 Ludwig Dr, Fairview Heights, IL

口コミ

7.0

良い

評価 10 - 1004 件の口コミ中 284 件が非常に良い" "
評価 8 - 1004 件の口コミ中 274 件が良い" "
評価 6 - 1004 件の口コミ中 169 件が普通" "
評価 4 - 1004 件の口コミ中 144 件が不満" "
評価 2 - 1004 件の口コミ中 133 件が非常に不満" "

7.0/10

清潔度

7.6/10

スタッフとサービス

6.2/10

設備とサービス

7.0/10

施設のコンディションと設備

6.2/10

環境への配慮

口コミ

6/10 (普通)

宿泊されたお客様

近くに色々お店があり便利でした。
2021 年 7 月に 1 泊滞在

2/10 (非常に不満)

Brandon

小さなお子様連れの家族旅行
気になった点 : 清潔度、施設のコンディションと設備
This property was very dirty. Paint chipped off the walls. Dirty old carpet. Hairs in the shower. Dirt in all corners. I’ll pay more to stay at a nicer facility.
2024 年 5 月に 1 泊滞在

4/10 (不満)

Jon

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス
It was clean and it smelled good. When we went to make up the sofa bed, there were no covers to make the bed. Went downstairs to get bedding and was told that they would get us a blanket (no sheets and no pillow). The blanket had hair all over it and we couldn’t use it because hair was getting on us. When asked if we could get a pillow for the sofa bed they said they didn’t have any and that it should be in our closet. We didn’t have any there and told them that. Still did not get any pillow. Door latch also broke off in our hand when we went to secure it for the night. It was suppose to have 4 screws in it, but it only had one.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Dominique

ペット同伴の旅行, カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Love the staff here and the pool. Love our stay here ❤️ we will be back again
2024 年 3 月に 2 泊滞在

6/10 (普通)

Denetria

家族旅行, 小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
It was a baseball team there that was quite unruly.
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Tiffani

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We only booked one night at this hotel and planned to arrive late in the night. There's nothing fancy about the room but it was as expected and clean. Im most impressed with the great customer service in the middle of the night. We arrived around 1am and felt safe with my young children and elderly relative. The hotel attendant greeted us promptly and was very welcoming. She made sure our room was right and quickly brought us more linens when we requested them.

4/10 (不満)

Jeff

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beds were good.... room was dirty and dated. Bathroom was not very clean. was ok for a quick night stay
2024 年 3 月に 1 泊滞在

4/10 (不満)

Nancy

家族旅行
気になった点 : 設備とサービス、施設のコンディションと設備
Water in shower not hot long enough for more than 1 shower. Limited breakfast options. Pool was down for remodeling (understandable but wasn't told in advance), exercise equipment needs revamping. Rooms need repainting. Deep cleaning needs to be done.
2024 年 3 月に 2 泊滞在

4/10 (不満)

Zach

家族旅行, 小さなお子様連れの家族旅行
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Broken tiles everywhere and exposed carpet tack strips. Sticky pad for bugs stuck on wall.
2024 年 3 月に 1 泊滞在

8/10 (良い)

Andrea

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms was clean & had decent breakfast
2024 年 3 月に 1 泊滞在

6/10 (普通)

Tevon

気になった点 : スタッフとサービス
Pool was closed and breakfast wasn’t great
2024 年 3 月に 2 泊滞在

2/10 (非常に不満)

Breann

小さなお子様連れの家族旅行
気になった点 : 設備とサービス
Booked for pool that they fidntvhave opent
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Catrina

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I absolutely enjoyed my stay.
2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

carl

2024 年 3 月に 1 泊滞在

10/10 (非常に良い)

Monica

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Plenty of different restaurants to eat at kids Love the pool. The staff was amazing
2024 年 2 月に 6 泊滞在

10/10 (非常に良い)

carl

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Like the spacious rooms. Very clean
2024 年 2 月に 1 泊滞在

2/10 (非常に不満)

Roshonda

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No running water in room, and trash left
2024 年 2 月に 2 泊滞在

4/10 (不満)

Scott

良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
2024 年 2 月に 2 泊滞在

8/10 (良い)

Jessica、grand ledge

家族旅行
良かった点 : 清潔度、スタッフとサービス
Pretty standard operation. Over clean and quiet. Breakfast options left a bit to be desired because they were out of the basics like eggs and yogurt. And other options were very limited. I did book the room for 6 people (two queens and a pull out) and I kept having to ask for extra towels and linens for the pull out and the room was stocked with a set of 4. But those are my biggest issues which really not that big of a deal.
2024 年 2 月に 2 泊滞在

10/10 (非常に良い)

Shyann

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice Place, the beds suck tho
2024 年 2 月に 2 泊滞在

6/10 (普通)

Jama

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 4 泊滞在

2/10 (非常に不満)

Jeffrey

家族旅行
気になった点 : 清潔度、施設のコンディションと設備
It was terrible Elevator was out , got to room and A/C didn’t work , only heat blew out Hair dryer was broken Fridge wasn’t cold Hair in shower when I got in to take a shower Breakfast was horrible , no water or juices , no sausage , no bread for toast
2023 年 12 月に 2 泊滞在

8/10 (良い)

Hellen

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在

4/10 (不満)

jeff

家族旅行
気になった点 : 施設のコンディションと設備
Ice machine was out.Had to go to second floor to get ice.Elevator was out.Also they put us on the opposite side of the hotel were the stairs were not..Keys we’re not working.
2023 年 11 月に 2 泊滞在

10/10 (非常に良い)

Cory

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Will definitely be back if i have the need to stay in the area
2023 年 11 月に 1 泊滞在

2/10 (非常に不満)

Jamie

The hotel was unable to accommodate our booking due to water issues. At the last minute we were scrambling to find another hotel room and Expedia had our money from the reservation which we could not get it refunded. Overall a terrible experience with the hotel and Expedia.
2023 年 10 月に 1 泊滞在

6/10 (普通)

Timothy

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
It’s okay
When trying to book extra day I could not reach anyone at the hotel at number for the hotel, had to go through hotels.com to book an extra night. Cleanliness was good, but you can tell the hotel is aging. I think it is over priced for the condition of the hotel.
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Irene

2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Ricky

出張, 家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The elevator didn't work and they only had second and third floor rooms
2023 年 10 月に 2 泊滞在

4/10 (不満)

Bobby

気になった点 : 清潔度、施設のコンディションと設備
2023 年 10 月に 1 泊滞在

2/10 (非常に不満)

Theresa

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
arriving on the property there wasn't any outside lights on. after speaking to the clerk, she informed us that our reservation had been canceled due to plumbing problems, which happened the day I made the reservation, two day prior. No credit has been issued to my account as to date. a voicemail was sent to me the day of our reservation, but did not review it because of traveling.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Heather

家族旅行
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Needs serious repairs!
Checked in, overwhelmed by smell of mold. Put in 2nd floor room with no working elevators. Room hadm head board ripped off wall, no working ac, and had not been cleaned. Then was told that room was closed for remodel. Put in only available room (smaller than booked) on first floor.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Scott

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very dirty
First room was very dirty. Asked for a new room, it was a little better, but the shower was broken and still not very clean
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Mary

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Room smelled musty as though it had previous water damage, elevator wasn’t working, fire alarm went off at 5am. Woman across the hall said this has been happening frequently. Evidently she was renting by the week and said fire alarm issues were a common occurrence. I would not recommend this hotel.
2023 年 9 月に 2 泊滞在

4/10 (不満)

Al

家族旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Broken elevator, multiple fire alarms (two at 3:00a on consecutive nights), dirty hallways, stained sheets, inedible breakfasts. Do not recommend.
2023 年 9 月に 2 泊滞在

4/10 (不満)

Christine

出張
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The elevator was not working and they placed us on the 3rd floor. I requested a ground-floor room as my husband has COPD. They insisted they had none available and as I was checking in, the room would have been nonrefundable.
2023 年 9 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
気になった点 : 施設のコンディションと設備
It had a lot problems but I’ve stayed in worse…
They must have sprayed for bugs the day we arrived because the lobby and first floor were hard to breath in - they gave us a room on the second floor which was good due to the chemical smell on the first floor but the elevator was broken. The pool room was so hot I think the central heater must have something wrong with it because it also made a loud irritating growling noise the entire time we swam. The metal picnic table on the outside corner seating area was extremely unsafe - the bolts are loose and the whole thing wobbles and rotates. Inside the room there is a metal shelf inside the shower that is mostly rusted and several loose tiles on the floor. The WiFi isn’t password protected. The lady that checked us in was nice and the beds were comfortable.
2023 年 9 月に 1 泊滞在

4/10 (不満)

Courtney

家族旅行
良かった点 : 客室の快適度
気になった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

john

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Bathroom door didn't shut freely/got stuck in the frame, hand towel rack fell off the wall since it wasn't mounted properly, there was a hole in the bathroom wall below the light switch, the porcelain sink was cracked, The ceiling above the bed had many different dirt marks. The couch had body fluid stains on it. The hotel elevator broke on Friday and still wasn't fix by Monday (during Labor Day weekend) - the check-in clerk told me Friday night it would be fixed by Saturday morning for my handicap wife. Fake eggs were served at breakfast, and no staff cleaned tables or stocked supplies between customers eating at breakfast - no bowls available for cereal and no cups available for juice. Dead bugs were at the bottom of the ceiling light fixture lense in the lobby sitting area. Rusty and loose towel rack in the bathroom. Hotel web site said a DVD player was included with the room, but it wasn't. The trash can at the east end of floor 2 hallway was overflowing for over 2 days and the maids never emptied it. The first floor ice machine was broke the whole weekend, so I had to drag my heavy cooler up and down the steps each day of the weekend. The only driveway entrance to the hotel was blocked off and half torn up for concrete replacement during the whole holiday weekend - this should have been completed before the holiday weekend or resurface work started after the holiday weekend.
2023 年 9 月に 3 泊滞在

10/10 (非常に良い)

Jaimie

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

10/10 (非常に良い)

Lori

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
2023 年 9 月に 2 泊滞在

6/10 (普通)

Chasity

家族旅行
良かった点 : スタッフとサービス
Not awful but wouldn’t stay again
Our room ac didn’t work. It blew air but the room was hot. We got in around midnight so it was not worth hassle of moving once we realized the issue. The bathroom wasn’t clean. Cobwebs in the room. The front desk workers were very nice. We were there about 8 hours just to sleep & continue road trip.
2023 年 9 月に 1 泊滞在

6/10 (普通)

Don

良かった点 : スタッフとサービス
気になった点 : 清潔度
People were nice. Not as clean as I like. Good coffee in the breakfast area.
2023 年 9 月に 1 泊滞在

2/10 (非常に不満)

Jerrie

家族旅行
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Terrible
Terrible,found a roach, couldn’t swim to much chlorine. Room smelled bad. Will never stay again
2023 年 8 月に 1 泊滞在

6/10 (普通)

Karen

良かった点 : スタッフとサービス、客室の快適度
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Vicky

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great for the price
It was a great hotel. I highly reccomend it
2023 年 8 月に 3 泊滞在

6/10 (普通)

Demetria

カップルで旅行
I liked the location. Furniture in the hotel needs replacing as everything was everything was very old and scrapped up. Sofa looked unsanitary.
2023 年 8 月に 1 泊滞在

6/10 (普通)

Sara

小さなお子様連れの家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
The room was fine. It wasn’t the worst place I have stayed, but far from the best. The bathroom was clean, which was a plus. However, the couch in the room was really stained and gross. The pool area was terrible. My 9 year old refused to swim. But the breakfast area was clean and nice and it was a good breakfast. Lots of contradictions.
2023 年 8 月に 1 泊滞在

6/10 (普通)

Lance

家族旅行
良かった点 : 客室の快適度
気になった点 : スタッフとサービス
Nice location, but disappointed in staff up keep
Our family spent 3 nights here on a short family trip to St. Louis. The location worked out well for getting in and out of the city and avoiding paying high city prices. The hotel could be nice if they spent a little time and money cleaning things up. The landscaping was completely let go with bushes growing over the sidewalks and tall weeds. When we arrived in our room, there were broken tiles in the bathroom exposing the wall behind the tile. The hallway had a very odd and unpleasant smell, but the room itself, smell fine. We went to the pool one evening, and half the lights in the pool area were out. The water was very murky, and even wearing goggles, my kids were unable to see each other under the water. We were told At check in that the continental breakfast was from 6 to 10 AM period we went downstairs around 9 o'clock, and we were told they were told they were closing. There was food scattered on the countertops, tabletops and floors, and nothing had been refilled. The coffee ran out, juice was empty, and even the bagels and other cold items were gone or in disarray. While the location was nice, if we are back in the area, we will select another hotel.
2023 年 8 月に 3 泊滞在

2/10 (非常に不満)

Quentin

出張
気になった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 8 月に 1 泊滞在