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Reviews of Country Inn & Suites by Radisson, Emporia, VA

3 out of 5
Country Inn & Suites by Radisson, Emporia, VA
107 Sadler Lane, Emporia, VA

Reviews

6.8
Rating 10 - Excellent. 254 out of 1004 reviews" "
Rating 8 - Good. 240 out of 1004 reviews" "
Rating 6 - Okay. 220 out of 1004 reviews" "
Rating 4 - Poor. 168 out of 1004 reviews" "
Rating 2 - Terrible. 122 out of 1004 reviews" "

6.8/10

Cleanliness

7.8/10

Staff & service

6.4/10

Amenities

6.4/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

David

It was not what I expected for a Country Inn & Suites. No clock/radio, pictures gone off walls, light not working and no stopper in Vanity sink
Stayed 1 night in May 2024

6/10 Okay

melody

Stayed 1 night in May 2024

8/10 Good

amy, corona

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing specific
Stayed 1 night in Apr 2024

4/10 Poor

Mario

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room had nails behind the bed like a picture was there before, stain carpets there was A hole in bath tub. Needs updating, elevator was not working so took the stairs that was dirty Would not stay there again
Stayed 1 night in Apr 2024
Response from GM on Apr 6, 2024
Thank you for taking the time to leave us a review. We are sorry to hear of the issues you experienced during your stay. We will be using your feedback as a coaching session with our entire team to ensure these issues do not occur again. Thank you for bringing the issue with the elevator to our attention, as it was rectified immediately. We do hope you give us another chance to exceed your expectations in the future.

2/10 Terrible

Chad

Traveled with group, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was convenient, but the property has issues. Our room had a mold problem (room 215) , immediately upon entering our room we could tell there was a mold issue. I told management about it, but we slept with the window open. Also, no vent fans in the bathrooms, which could also be a contributing factor.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you for taking your time to leave us a review. We have addressed your concerns with our maintenance staff, and we assure you that we are working diligently to ensure this will not be an issue again in the future.

10/10 Excellent

Kenneth

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a broken hair drier. At the breakfast bar the oh machine was broken. Breakfast otherwise was very good.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you for taking the time out to leave us a review. We have replaced the hair dryer in your room, as well as fixed the issue with our juice machine. We hope you enjoyed your stay and we look forward in seeing you again soon.

6/10 Okay

Eleanor

Liked: Staff & service
Property was okay, felt it really needs a renovation. Breakfast was normal, staff were friendly and it was convenient getting off 95.
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you for leaving us a review. We appreciate your business and we hope to see you again soon.

2/10 Terrible

Catherine

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
We booked last minute, for a one night stay. As soon as we opened the door to the room, the smell of mildew overpowered us. The couch and chair were filthy. I honestly wanted to run, but it was 12:30am and we just drove 8hrs, my kids were exhausted. The beds weren’t bad but the smell kept me up all night. I couldn’t wait to check-out.
Response from GM on Apr 5, 2024
Thank you for taking the time to leave us a review. We have shared your review amongst our team, and we will be using your feedback in making im

10/10 Excellent

Kimberly

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice staff!
Stayed 1 night in Mar 2024
Response from GM on Apr 5, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback and we are happy to hear you had a pleasant visit at our facility. We hope to see you again soon!

4/10 Poor

Dona

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Lawrence

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from GM on Mar 11, 2024
Thank you for taking the time out to leave us a review. We are happy to hear you had a pleasant stay with us, and we hope to see you again soon.

2/10 Terrible

Elizabeth

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Mar 11, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Lucie

Stayed 1 night in Feb 2024
Response from GM on Feb 26, 2024
Thank you for leaving us a positive review. We are happy to hear you enjoyed your stay. We look forward to having you stay with us again soon!

6/10 Okay

Michael

Traveled with family
Liked: Staff & service, room comfort
Front desk was helpful and friendly but overwhelmed. The key card I was given initially didn’t work so I had to go back to the front desk to get another one. The room wasn’t completely clean when we arrived, there was a dirty wipe sitting on a dresser, and someone else’s socks in one of the drawers. We booked the room for 5 people and so we needed sheets for the sofa bed, but the sheets were not in the room, requiring a trip to the front desk.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to leave us a review and for bringing this matter to our attention. We are using your review as a coaching session with our housekeeping team. We are working diligently to ensure this matter does not happen again.

2/10 Terrible

Sophia

Traveled with family
Disliked: Staff & service, property conditions & facilities
absolutely awful. we waited 20 minutes to check in at the front desk, and then went to our room and found stains on the walls, curtains and sheets. we were not able to be refunded by the hotel because we booked through expedia but i would not ever stay here again.
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for leaving us a review and bringing this matter to our attention. We have used your review for a coaching session with our housekeeping and front desk staff. We are very sorry we did not meet your expectations during your visit.

10/10 Excellent

Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to leave us a review. We appreciate your business and feedback. We look forward to having you stay with us again in the near future.

2/10 Terrible

Rahmatullah

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review.

8/10 Good

onjanette

Traveled with family
Liked: Cleanliness, staff & service, amenities
Just did an overnight stop. Room needs some updates. Shier wall warped and both beds major sink hole. But was convenient for what we needed
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for leaving us a review, and bringing these matters to our attention. We have used your review for a coaching session with our housekeeping and front desk staff. We are very sorry we did not meet your expectations during your visit. We would love to mention that we will be undergoing full-property renovations very soon with all new guestrooms and amenities.

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope to see you again soon.

8/10 Good

Raymond

Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope to see you again soon.

8/10 Good

Michael

Stayed 1 night in Feb 2024
Response from GM on Apr 5, 2024
Thank you for taking the time to leave us a review. We appreciate your feedback, and hope to see you again soon!

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time to leave us a review. We are happy to hear you enjoyed your stay. We hope to see you again soon.

6/10 Okay

Ashley

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback.

8/10 Good

Gregory

Wish there were more restaurants instead of just fast food. But we got a good night’s sleep…
Stayed 1 night in Feb 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Marcus

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Ronald

Traveled with group
Nice place to stay
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and look forward to seeing you again soon.

8/10 Good

Anna

Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Marina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

2/10 Terrible

dewey

Disliked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

6/10 Okay

Robyn

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Barbara

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

10/10 Excellent

Diane

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

6/10 Okay

Carol

Traveled with partner, Traveled with pets
Disliked: Cleanliness
Pros for this stay were no road noise and people around us were very quiet. Cons: Rugs are very dirty, curtain in our room was torn and hanging, toaster at breakfast didn’t stay down, juice dispensers were broken. Also not much variety.
Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time to leave us a review. we genuinely appreciate your feedback. We have used your review as a coaching session, and we are working diligently to ensure these matters do not occur again.

6/10 Okay

Alexandre, Greenville

Traveled with pets, Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
First down was staff, not welcoming. Second the facility is not well maintained and clean.
Stayed 1 night in Dec 2023
Response from GM on Dec 31, 2023
Thank you for taking the time out to leave us a review. Your feedback is very important to us. We would like to apologize on behalf of our staff for not being welcoming and we will use your review as a coaching session with our front desk, housekeeping and maintenance team to ensure a similar instance does not happen again.

8/10 Good

Malissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

6/10 Okay

John

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and hope that upon your next visit we can exceed your expectations.

10/10 Excellent

Dahlia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and look forward to seeing you again soon.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
great front desk
Stayed 1 night in Dec 2023

8/10 Good

Marcia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback, and we look forward to seeing you again soon.

8/10 Good

Devin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Sep 2023

10/10 Excellent

Michael

Stayed 1 night in Dec 2023
Response from GM on Feb 23, 2024
Thank you for taking the time out to leave us a review. We appreciate the feedback and look forward to seeing you again soon.

10/10 Excellent

Carline, Pomona

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Carpets need to be cleaned aside from that very pleasant place and staff.
Stayed 1 night in Dec 2023

10/10 Excellent

Arnold

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Rosemary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

4/10 Poor

Michael

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The rug in the lobby was filthy (that should have been the first red flag to cancel and find another hotel). Once checked in we proceeded to the elevator (the vinyl on the floor was peeling and the walls were filthy).We got to our room and it just smelled stale. The bathroom wasn't clean at all (mildew and mold in the corners of the tile). Lesson learned, just because it's a "HILTON" affiliate, does not make it a "HILTON". Stay clear of this hotel. Luckily it was a short stay for us.
Stayed 1 night in Nov 2023

10/10 Excellent

Patricia

Stayed 1 night in Sep 2023

10/10 Excellent

David, Orleans

Stayed 1 night in Nov 2023

4/10 Poor

Patricia

Traveled with partner, Traveled with pets
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Warning to pet owners. First there is a $20 additional charge for each pet. Secondly if you book (and pay for in advance as I did) a larger suite type room and you are traveling with your pet they will not place you in that room as only standard rooms are “pet friendly”. I didn’t see that mentioned at booking time. So I didn’t get what I paid for and no adjustment to the price was given or offered. Also, the breakfast that is offered is not available on Sundays until 7am, so if you are an early riser just looking to hop back on I-95 to get to where you’re going you are out of luck as far as anything to eat. My husband asked if maybe we could get a couple of containers of yogurt to take with us and he was told no, they are not offering anything until the breakfast starts. The king bed in our room was incredibly uncomfortable (like sleeping on a bag of rocks). We’ve stayed here before as the location is convenient but they are under different management than when it first opened and i am disappointed by the change.
Stayed 1 night in Nov 2023