Dear Hiroshi,Thank you for your feedback. We're glad to hear that you had a good experience with us. We strive to provide our guests with the best service and your feedback is valuable in helping us achieve that. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
Dear Hitoshi,Thank you for sharing your feedback following your recent stay with us.We're pleased to hear that you found your room to be spacious and clean.We appreciate your feedback regarding the proximity of supermarkets such as Tesco and Sainsbury's. While we're glad to hear that there are many dining options nearby, we understand that access to convenient grocery stores is important for our guests. We'll certainly take your comments into consideration as we strive to enhance the overall experience for our guests.Thank you once again for choosing to stay with us. We hope to have the opportunity to welcome you back in the future.Best regards,
Dear Atsumi,Thank you for taking the time to provide a review of your experience with us. We really appreciate it.We are glad to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
Good evening,Thank you for your feedback regarding your recent stay with us.We look forward to welcoming you back for a future stay.Kindest Regards
10/10 (非常に良い)
KAORI
2023 年 8 月 11 日
KAORI
2023 年 8 月に 2 泊滞在
Aliからの返信 (投稿日 : 2023 年 8 月 13 日)
Dear KAORI ,Thank you for sharing your positive experience following your recent stay at our hotel. We're delighted to hear that you found our staff to be friendly and that you enjoyed our wonderful location.Our team takes pride in providing excellent service, and we're thrilled that their efforts made a positive impact on your stay. Additionally, we're glad our location added to the enjoyment of your visit.Should your future plans bring you back to the area, we would be honored to welcome you once again and provide you with another memorable stay.Warm regards,
10/10 (非常に良い)
Yu
2023 年 1 月 17 日
Yu
2023 年 1 月に 1 泊滞在
Kayからの返信 (投稿日 : 2023 年 1 月 20 日)
Dear Yu, Thank you for taking the time to provide feedback, it is greatly appreciated. I'm delighted to see you scored us 10/10 on our overall service delivery. I will ensure the rest of the team sees your feedback. Thank you for sharing your experience and we hope that we can welcome you back very soon. Kind regards, Kay A Night Manager Apex City of Edinburgh Hotel
8/10 (良い)
Emi
2022 年 8 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
夜、エアコンの室外機の音がうるさかったです。
Emi
2022 年 8 月に 2 泊滞在
Receptionからの返信 (投稿日 : 2022 年 8 月 11 日)
Dear Emi,
Thank you for choosing Apex City of Edinburgh Hotel.
We are delighted you enjoyed your stay with us. Thank you for sharing your experience and we hope that we can welcome you back very soon.
Warm regards,
Milena | Reception
Dear Anonymous,
Thank you for your kind review. I am glad that you have enjoyed your stay with us. I hope that you will choose to stay with us again in the future.
Regards
Reception Team
Thank you for the positive feedback! We're glad you enjoyed your stay with us.
8/10 (良い)
Ruben
カップルで旅行
2024 年 5 月 27 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Me gustó el hotel buena elección
Ruben
2024 年 5 月に 1 泊滞在
8/10 (良い)
Knut、Ottobrunn
家族旅行
2024 年 5 月 25 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Die Lage des Hotels ist perfekt, man ist schnell in der Altstadt und bei den Sehenswürdigkeiten. Etwas bemängeln muss ich das Frühstück, es sollte jeden Morgen Rührei geben, nicht nur an ausgewählten Tagen. Zimmer modern eingerichtet und sauber.
Dear Knut,Thank you for sharing your feedback with us. We're thrilled to hear that you found our location perfect and convenient for reaching the old town and the sights. We're also glad that you appreciated the modern furnishings and cleanliness of our rooms.However, we regret to hear about your dissatisfaction with our breakfast offerings. We understand that you would have preferred to have scrambled eggs available every morning. Your feedback is important to us, and we will certainly consider your suggestion as we continually strive to improve our services.Thank you once again for your valuable feedback. We hope to have the opportunity to serve you better in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 (非常に良い)
Thomas
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Enjoyed my stay
Thomas
2024 年 5 月に 2 泊滞在
Laurenからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Thomas,Thank you for booking Apex City of Edinburgh for your stay.We are delighted to see you have enjoyed your overall stay with us.We hope to welcome you back again soon.Kind Regards,Lauren l Assistant Night ManagerApex City of Edinburgh
Dear Raul,Thank you for taking the time to provide a review of your experience and rating 5/5!We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
10/10 (非常に良い)
Gary
カップルで旅行
2024 年 5 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Can not recommend this hotel enough for being ultra modern and situated in arguably the best area in Edinburgh. I would not even look at another hotel if i went back.
Dear Gary,Thank you so much for your glowing review! We are thrilled to hear that you had such a positive experience at our hotel. Your kind words about our modern amenities and prime location truly mean a lot to us.It's wonderful to know that we are your top choice in Edinburgh. We strive to provide our guests with an exceptional experience, and your feedback affirms the hard work we put in every day.We look forward to welcoming you back on your next visit to Edinburgh. Thank you once again for your recommendation and for being our valued guest.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 (良い)
Daniel
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
If you’re coming to Edinburgh for the castle this is a great hotel to stay at. You’re only 5 minutes to the castle and can see it from the front doors!
Dear Daniel,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back in the future.Kind regards,
Dear Paul,Thank you for choosing Apex City Hotel for your stay.We are happy to read that you have enjoyed your stay.We hope to have an opportunity to welcome you back in the future.Kind regards,
Dear Tracy,We are happy to read that you have enjoyed your stay with us. Thank you for taking the time to provide a review of your experience with us.We hope to have an opportunity to welcome you back in the future.Kind regards,
8/10 (良い)
Ana
カップルで旅行
2024 年 5 月 10 日
良かった点 : スタッフとサービス、設備とサービス
Room was clean, large and renovated but the rest of the hotel was a bit run down, although after the rooms maybe the rest will also be done
Dear Ana,Thank you for choosing Apex City Hotel and taking the time to provide a review. We really appreciate it.We are happy to read that you have enjoyed your stay, especially our renovated rooms.We hope to have an opportunity to welcome you back soon.Kind regards,
10/10 (非常に良い)
ginger
家族旅行
2024 年 5 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was 5 stars, central to everything Edinburgh! Requested a castle view and received the most pictur perfect magical castle window view. Service impeccable and parked easily. Highly recommend!
Dear Ginger,Thank you so much for your wonderful review! We're thrilled to hear that you found our location to be 5-star and central to everything in Edinburgh. We're also delighted that you enjoyed the magical castle view from your window - it's indeed one of the highlights of our hotel.We're glad to know that you found our service impeccable and parking convenient. Your high recommendation is greatly appreciated.We look forward to welcoming you back on your next visit to Edinburgh. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
Dear Krzysztof,Thank you for your positive feedback. We're delighted to hear that you found our location fantastic and appreciated the cleanliness and good service at our hotel. Your satisfaction is our top priority.We look forward to welcoming you back on your next visit. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 (非常に良い)
Susan
家族旅行
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Lovely hotel. Well-appointed and well-situated! We would absolutely stay here again and recommend it to others.
Dear Susan,Thank you so much for your kind words. We're delighted to hear that you enjoyed your stay and found our hotel well-appointed and well-situated. Your recommendation means a lot to us.We look forward to welcoming you back in the future. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.Best Regards,
8/10 (良い)
PRASHANT
カップルで旅行
2024 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス
Like : location , proximity to hop on hop off bus stop, great option for dining at nearby restaurants. Clean and large bathroom with tub and rain showers.
Need to improve: reception lobby very dirty and unattractive. Dining area under renovation.
Dear Prashant,Thank you for taking the time to share your feedback. We're thrilled to hear that you appreciated our hotel's location, the proximity to the hop on hop off bus stop, and the dining options at nearby restaurants. We're also glad that you found our bathrooms clean and spacious.However, we're sorry to hear about your experience with our reception lobby and dining area. We understand that cleanliness and attractiveness are important aspects of a hotel's ambiance, and we apologize if we fell short in these areas. Please rest assured that we take your feedback seriously and will address these issues promptly.We appreciate your understanding regarding the renovation of our dining area. We are working hard to improve our facilities and services, and we hope that you will enjoy the changes on your next visit.Once again, thank you for your valuable feedback. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 (良い)
Brad、Oakville
2024 年 5 月 6 日
The only issue was you couldnt plug the hairdryer in in yhe washroom
Brad
2024 年 5 月に 3 泊滞在
Sathishからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Brad,Thank you for bringing this to our attention. We apologize for the inconvenience you experienced with the hairdryer in the washroom. Your comfort and satisfaction are our top priorities, and we appreciate your feedback as it helps us improve our facilities and services. We will address this issue promptly and ensure it is resolved for future stays.We hope to have the opportunity to welcome you back and provide a more comfortable and convenient experience.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
10/10 (非常に良い)
Martha
カップルで旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent! They went their way and beyond to take care of us. I loved it.
Martha
2024 年 4 月に 1 泊滞在
Sathishからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Martha,Thank you for your wonderful feedback. We are overjoyed to hear that our team was able to provide you with excellent service and that you had a memorable stay with us. Your kind words are greatly appreciated and serve as a great motivator to our team. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City of Edinburgh.
8/10 (良い)
Karen
2024 年 5 月 5 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location
Karen
2024 年 4 月に 2 泊滞在
Sathishからの返信 (投稿日 : 2024 年 5 月 5 日)
Dear Karen,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh
10/10 (非常に良い)
Barbara
2024 年 5 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Barbara
2024 年 4 月に 3 泊滞在
Sathishからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Barbara,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 (非常に良い)
Lori
2024 年 5 月 2 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice. Great location.
Lori
2024 年 4 月に 2 泊滞在
Sathishからの返信 (投稿日 : 2024 年 5 月 4 日)
Dear Lori,Thank you for your kind words. We are delighted to hear that you appreciate our location. Our team strives to provide an exceptional experience for all our guests, and your feedback is a valuable part of that process.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 (非常に良い)
Gabriel、Charlotte
家族旅行
2024 年 5 月 1 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent rooms. Great location if you’re okay with walking steps or roads uphill to close by Royal Mile. Lobby was under renovation which when completed should be great and easier for checkin and staff services.
Dear Gabriel,Thank you for choosing Apex City for your stay! We're happy to hear that you enjoyed our rooms and found our location convenient, despite the uphill walk to the nearby Royal Mile. We apologize for any inconvenience caused by the lobby renovation, but we're excited about the improvements. Your feedback is appreciated, and we look forward to welcoming you back to experience our enhanced facilities in the future.Kind regards,
Dear Sophie,Thank you for taking the time to provide a feedback of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay with us. Thank you for your kind words regarding our location and Wi-Fi.We are looking forward to welcoming you back in the future.Kind regards,
10/10 (非常に良い)
Melissa
小さなお子様連れの家族旅行
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location, easy to navigate the staff was very helpful
Melissa
2024 年 4 月に 3 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Melissa,Thank you for your positive feedback. We are delighted to hear that you found our location excellent and our hotel easy to navigate. It's wonderful to know that our staff was able to assist you and make your stay more comfortable.We strive to provide our guests with the best possible experience, and your comments affirm the hard work we put in every day. Thank you for your kind words.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 (非常に良い)
Kristen
小さなお子様連れの家族旅行
2024 年 4 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property is in an amazing location. It is super comfortable and the staff is friendly and accommodating. The room was ready of us and our child when we arrived with a toy and note. I would recommend this hotel to anyone visiting Edinburgh.
Kristen
2024 年 4 月に 1 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Kristen,Thank you for your wonderful feedback. We are thrilled to hear that you enjoyed your stay with us and found our location to be convenient. It's great to know that you found our rooms comfortable and our staff friendly and accommodating.We look forward to welcoming you and your family back to our hotel in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
Dear Jeff,Thank you for your fantastic review! We're thrilled to hear that our location was ideal for your needs and that you had an amazing experience at our hotel. It's wonderful to know that our staff made a positive impression on you and that you enjoyed our Irish breakfast.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back for another delightful stay.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
8/10 (良い)
Christian
2024 年 4 月 28 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Pleasnt staff, excellent location, nice room.
Christian
2024 年 4 月に 2 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Christian,Thank you for your positive feedback. We're delighted to hear that you found our staff pleasant and our location excellent. It's great to know that you enjoyed your room as well. Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 (非常に良い)
Dennis、Worms
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Dennis
2024 年 4 月に 3 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Dennis,Thank you for your positive feedback. We are thrilled to hear that you had a great experience with us. Your satisfaction is our top priority and your feedback serves as a wonderful encouragement to our team.We strive to provide our guests with memorable experiences and your positive feedback helps us know we're on the right track. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 (非常に良い)
Michael
カップルで旅行
2024 年 4 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location, centrally located and within easy walking distance of major attractions and activities. Clean, comfortable, and fairly priced.
Michael
2024 年 4 月に 2 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Michael,Thank you for your positive feedback. We're thrilled to hear that you found our location to be great and central, and that you appreciated the convenience of being within easy walking distance of major attractions and activities.We're also delighted to know that you found our accommodations clean and comfortable, and that you felt our pricing was fair. Your satisfaction is our top priority and we're glad that we were able to meet your expectations.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
10/10 (非常に良い)
Scott
カップルで旅行
2024 年 4 月 23 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Awesome location, great room. Breakfast was delicious, staff were very polite and accommodating.
Scott
2024 年 4 月に 2 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Scott,Thank you for your wonderful feedback. We're thrilled to hear that you found our location awesome and our rooms great. It's fantastic to know that you enjoyed our delicious breakfast and found our staff to be polite and accommodating.Your kind words are greatly appreciated and serve as a wonderful encouragement to our team. We strive to provide our guests with memorable experiences and your feedback helps us do just that.We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager,Apex City Of Edinburgh.
Dear Minire,Thank you for taking the time to provide a review of your experience with us and rating us 5 out of 5. It is greatly appreciated.We are happy to read that you have enjoyed your stay, especially our location.We hope to have an opportunity to welcome you back at Apex City in the future.Kind regards,
8/10 (良い)
jeffrey
家族旅行
2024 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス
We understand renovations were going on, and clogged sinks, but we think it’s a fabulous place to stay.
Dear Jeffrey,Thank you for taking the time to provide a review of your experience with us. It is greatly appreciated.We are happy to read that you have enjoyed your stay and we really appreciate your understanding regarding our undergoing renovations.We sincerely apologize about any inconvenience caused by the clogged sink. Please rest assured, that the issue will be addressed with our maintenance team.Thank you for your kind words about our hotel. We hope to have an opportunity to welcome you back at Apex City in the future once works are completed.Kind regards,
10/10 (非常に良い)
SHU JU
出張
2024 年 4 月 17 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location. Marvelous services. Friendly and professional staff. Highly recommend it.
SHU JU
2024 年 4 月に 3 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Shu Ju,Thank you for your kind words and for recommending us. We're thrilled to hear that you enjoyed our location and services, and found our staff to be friendly and professional. Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Mariah
2024 年 4 月 16 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We arrived early, and they did everything they could to accommodate my father who has health issues and got us in our room hours early. Very helpful, clean and quiet with a view of the castle!
Mariah
2024 年 4 月に 1 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Mariah,Thank you for your kind words. We're thrilled to hear that our team was able to accommodate your early arrival and assist with your father's needs. It's wonderful to know that you found our hotel to be clean, quiet, and helpful. We're also glad that you enjoyed the view of the castle from your room.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
6/10 (普通)
Melvin
グループ旅行
2024 年 4 月 15 日
気になった点 : 設備とサービス、施設のコンディションと設備
location was great we were not informed that there was construction going on and the room we were in was supposed to have a view of the castle and it did not.
also the room we stayed in was remodeled but there was a whole side of the room without any furniture that could've held a couch etc.
Melvin
2024 年 4 月に 3 泊滞在
SBからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Melvin,Thank you for your feedback. We're glad to hear that you found our location to be great. However, we sincerely apologize for the inconveniences you experienced during your stay.We understand that not being informed about the ongoing construction and the lack of the expected castle view in your room were disappointing. We also acknowledge that the room layout did not meet your expectations. Your feedback is invaluable to us as it helps us improve our services. We will take your comments into consideration and work on improving our communication about any ongoing construction and ensuring our room descriptions are accurate.We appreciate your understanding and patience. We are committed to improving our services and facilities to ensure a comfortable and enjoyable stay for our guests in the future. We hope to have the opportunity to serve you better in your next stay.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Arleene
カップルで旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location was convenient and near the main tourist streets but far enough to avoid the crowds. The room was comfortable and clean. Service was good. Breakfast was good.
Arleene
2024 年 4 月に 5 泊滞在
SBからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Arleene,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to the main tourist streets while still being able to avoid the crowds. It's great to know that you found the room comfortable and clean, and enjoyed our service and breakfast.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Stephen
カップルで旅行
2024 年 4 月 14 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location. Easy walk to a lot of local sites. You can see Edinburgh Castle from the hotel. Easy walk up to Victoria Street and the Royal Mile.
Stephen
2024 年 3 月に 4 泊滞在
SBからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Stephen,Thank you for your positive feedback. We're delighted to hear that you found our location convenient and appreciated its proximity to local sites, including the Edinburgh Castle, Victoria Street, and the Royal Mile. We strive to provide a location that is not only convenient but also enriches our guests' experience by being close to such historic and iconic sites.Your satisfaction is our top priority, and your feedback reaffirms the hard work we put in every day. We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Jorge Eduardo Espinoza
カップルで旅行
2024 年 4 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was incredibly helpful and kind, room was exceptional and the location is wonderful, near every major highlight.
Jorge Eduardo Espinoza
2024 年 4 月に 1 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Jorge,Thank you for your positive feedback. We are thrilled to hear that our staff was able to assist you and that you found them to be kind and helpful. It's wonderful to know that you found the room to be exceptional and enjoyed our prime location near major highlights.Your kind words are greatly appreciated and will be shared with our team. We strive to provide our guests with the best service and your feedback serves as great encouragement.We look forward to welcoming you back on your next visit.Best Regards,Sathish - Assistant Night Manager.
Dear Toni,Thank you for taking the time to provide a feedback of your experience with us and rating us high, 5 out of 5!We are happy to read that you have enjoyed your stay with us and we are looking forward to welcoming you back in the future.Kind regards,
10/10 (非常に良い)
Jacob
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Jacob
2024 年 4 月に 3 泊滞在
Sathishからの返信 (投稿日 : 2024 年 4 月 13 日)
Dear Jacob,Thank you for choosing our hotel for your stay. We are glad to hear that you had a comfortable stay with us.We appreciate your feedback and we are always striving to improve our services. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Lauren
グループ旅行
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location! You can easily walk to all the sites in Edinburgh. Beds were very comfortable.
Lauren
2024 年 4 月に 2 泊滞在
SBからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Lauren,Thank you for your positive feedback. We are delighted to hear that you enjoyed our prime location, which provided easy access to all the sites in Edinburgh. We are also pleased to know that you found our beds very comfortable. We strive to provide our guests with a convenient and comfortable stay, and your comments affirm that we are succeeding in this goal. We look forward to welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Herbert
カップルで旅行
2024 年 4 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Da wir ja Probleme mit unserem Gepäck hatten, waren die Leute an der Rezeption sehr hilfreich und unterstützten uns sehr. Herzliches Danke dafür-
Herbert
2024 年 4 月に 3 泊滞在
SBからの返信 (投稿日 : 2024 年 4 月 11 日)
Dear Herbert,Thank you for your kind feedback. We are pleased to hear that our reception team was able to assist you with your luggage issues and provide the support you needed.We strive to ensure our guests feel cared for and supported during their stay with us.Your appreciation means a lot to us and we will certainly pass on your thanks to our team. We hope to have the pleasure of welcoming you back in the future.Best Regards,Sathish - Assistant Night Manager.
10/10 (非常に良い)
Cathy
カップルで旅行
2024 年 4 月 9 日
Very enjoyable stay! The hotel is in a great location.
Cathy
2024 年 4 月に 2 泊滞在
Laurenからの返信 (投稿日 : 2024 年 4 月 10 日)
Dear Cathy,Thank you for your kind words! We're delighted to hear that you had an enjoyable stay and found our hotel's location to your liking. We strive to provide our guests with the best experience possible. We hope to welcome you back again soon.Kind Regards,Lauren l ReceptionApex City of Edinburgh