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ウッドスプリング スイーツ デトロイト スターリング ハイツの口コミ

2.5 out of 5
ウッドスプリング スイーツ デトロイト スターリング ハイツ
36553 Van Dyke Ave, Sterling Heights, MI

口コミ

7.6

良い

評価 10 - 40 件の口コミ中 18 件が非常に良い" "
評価 8 - 40 件の口コミ中 8 件が良い" "
評価 6 - 40 件の口コミ中 5 件が普通" "
評価 4 - 40 件の口コミ中 4 件が不満" "
評価 2 - 40 件の口コミ中 5 件が非常に不満" "

8.4/10

清潔度

8.4/10

スタッフとサービス

8.0/10

設備とサービス

7.8/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Muntaser

良かった点 : 設備とサービス、施設のコンディションと設備
Very cool
2024 年 5 月に 2 泊滞在
Paulからの返信 (投稿日 : 2024 年 5 月 16 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

John

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Liked that it clean, close to a lot of things within walking distance. Friendly staff.
2024 年 4 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay.

8/10 (良い)

Janice

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff members were great!
2024 年 4 月に 2 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 29 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay.

10/10 (非常に良い)

Eddie

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff was very friendly and the service was great. I would definitely return to stay here again. I loved it.
2024 年 4 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 19 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 (普通)

Heather

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean and well-maintained property. Does not include a blow-dryer in room or a continental breakfast. Coffee in room is available for an additional cost.
2024 年 4 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 15 日)
Dear Valued guest, we do apologize you did not meet the expectation, unfortunately, Woodspring suites does not serve breakfast or amenities like coffee in the room. You can request a hair dryer at the front desk.

2/10 (非常に不満)

Anmar

家族旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The rooms smell so bad
2024 年 4 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 11 日)
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 (非常に不満)

Grant

2024 年 4 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 5 月 5 日)
Thank you for taking the time to complete our online survey regarding your recent stay at WoodSpring Suites Detroit Sterling Heights. Allow me to apologize on behalf of our hotel for failing to meet your expectations. Feedback from our Choice Privileges members on their experiences is what we use to further our constant improvement. Again, thank you for your time and valuable feedback. We hope for another opportunity to properly host you in the future.

2/10 (非常に不満)

Jennifer

出張, カップルで旅行
The unique thing about this hotel is that they keep charging your debit card after you pay in full and during your stay and oh i cant forget even today, i checked out on 3/30
2024 年 3 月に 3 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 11 日)
On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.

2/10 (非常に不満)

Saif

気になった点 : 清潔度、施設のコンディションと設備
Smoke smell is there !! If you have kids think again .
2024 年 3 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 4 月 3 日)
We do apologize for the inconvenience you have experienced with your current stay regards to the smoke smell we dot tolerate smoking inside our facility. Kindly please report the issue at the desk by calling 500 number.

10/10 (非常に良い)

Stacey

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Loved the SMART TV with all the apps
2024 年 3 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

jennalyn

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean
2024 年 3 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 3 月 29 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Rashi

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was good.
2024 年 3 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 3 月 28 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Neevan

良かった点 : スタッフとサービス、施設のコンディションと設備
Everything so nice and smooth
2024 年 3 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 3 月 20 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Tufail

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Good customer service, building was nice and clean.
2024 年 2 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Lillita

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 2 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 20 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Ursula

カップルで旅行
良かった点 : 清潔度、設備とサービス
Great
2024 年 2 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Fernandino

2024 年 2 月に 2 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

6/10 (普通)

Rasany

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : 設備とサービス
The place was very limited on immenities (microwave, coffee maker, hand soap, only two pillows and no extra pillows), and customer service was really weird where the front was closed when I first got in. I can understand if it's after midnight but it was no where near midnight. Also, I noticed someone had left their key card at the closed front desk. There wasn't a locked box where someone can drop off their card keys. The next morning, that card key was still there when I was checking out. No one at the front so I left my card key there too.
2024 年 1 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 5 日)
dear valued guest, i do apologized you did not meet your expectations while staying with us. you can request those amenities by calling the front desk. unfortunately, there will be a fee for purchase for our dish and cooking package.

8/10 (良い)

TheMighty

2023 年 12 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

John

2023 年 12 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

samuel n

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Detroit unicorn
I am an IBEW member here on business for several weeks. The hotel is in a good area, ckean and bug free. There are no junkies or homeless people hanging around. For the greater Detroit area this is a unicorn. The staf is helpful and friendly. Rpoms are clean. The only complaint I have is the shower water pressure could be better.
2023 年 11 月に 7 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

4/10 (不満)

Amy

2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Jeannette

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property was very clean!!
2023 年 10 月に 1 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

10/10 (非常に良い)

Savannah

2023 年 10 月に 7 泊滞在
Paulからの返信 (投稿日 : 2024 年 2 月 13 日)
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in WoodSpring Suites Detroit Sterling Heights and the services we provide for our valued guests. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town.

8/10 (良い)

Jason、Clinton township

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
The hotel overall is beautiful. My only con is, no ice bucket, no ice machine, no extra pillows in the room. The room has a half kitchen with no utensils, and barely any amenities in the room such as lotion, soap, and shampoo. At night the lobby looks like a ghost town, it's extremely dark. As a Police Officer, it bothers me. I saw a guy sitting on the couch on his phone. If he wasn't it would've been hard to notice him. I used to be security, accounts payable, front desk supervisor, and human resources at Marriott. Our lobby never went dark and there was someone available for late travelers. I hate to say this but I'd stay next door at Tru because it felt more welcoming.
2023 年 10 月に 1 泊滞在

8/10 (良い)

Kimberly

2023 年 10 月に 7 泊滞在

8/10 (良い)

Marilyn

良かった点 : 清潔度
2023 年 10 月に 7 泊滞在

8/10 (良い)

Kenneth

良かった点 : 清潔度、スタッフとサービス
2023 年 10 月に 1 泊滞在

4/10 (不満)

Edward

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
気になった点 : 客室の快適度
A Work in Progress
This could be a good or even great hotel. But the small nuisances added up to a big disappointment. The satellite TV froze and went blank every 4 or 5 minutes. There were no hand towels available for the rooms. No towel bar by the sink, so you have to wash your hands and then run across the bathroom to dry them. The towel bars for the bathtub are around the corner from the tub -- almost impossible for a disabled person to reach. The bathroom by the 1st floor exercise room is locked and only available to staff, meaning you have to return to your room if you need a potty break while exercising. There is no bridge between Woodspring and the nearby strip of restaurants, so you have to either trek cross-country over a ditch or take a long, long walk to get to any but the adjacent deli. Rooms don't have a coffeepot. As I said, it could be good, but it's not there yet.
2023 年 9 月に 11 泊滞在
Paulからの返信 (投稿日 : 2023 年 10 月 12 日)
Thank you for your response, we will take this as our guidelines to improve our hotel and our service. I do apologize, your expectation did not meet while you stay with us.

6/10 (普通)

Jami、Grand Blanc

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 9 月に 1 泊滞在
Paulからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for your recent stay, we are glad that you have met your expectations. please let us know how we can improve our hotel and make your stay memorable.

10/10 (非常に良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
One of the better hotels around.
Really good hotel, actually stay there a couple times a year. And at a great price too
2023 年 8 月に 1 泊滞在
Paulからの返信 (投稿日 : 2023 年 9 月 29 日)
Thank you for your recent stay, we are glad that you have met your expectations. please let us know how we can improve our hotel and make your stay memorable.