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The AC didn’t work properly. The room (318) was really hot. The bathroom shower floor was dirty. It was noise, but expected since we were so close to the airport. The staff was really friendly. It was convenient since we needed a place to crash after a late flight.
Dear Carolyn, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to welcome you back soon.Sincerely,Michelle A.General Manager
Dear Chad, Thank you so much for your outstanding rating. We are glad that everything went well during your stay and that you had a memorable experience. Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport, and we hope to have the opportunity to welcome you back any time you are in the area.Sincerely,Michelle A.General Manager
Dear William, Traveling can be difficult enough, so we at the La Quinta Inn & Suites by Wyndham Detroit Metro Airport strive to make it stress-free for all our guests! We are delighted to know that we were able to provide you with a comfortable and quiet stay and that our proximity to the airport was perfect for your needs. Should your travels bring you back this way, it would be our pleasure to host you again. Sincerely,Michelle A.General Manager
2/10 Terrible
Alison
Traveled with partner
May 19, 2024
Liked: Staff & service
Disliked: Cleanliness
The area is convenient, located right next to airport and a wide variety of restaurants. However our bed sheets had blood stains on them. It is an inexpensive hotel but it should be clean and blood stains is just inexcusable.
Alison
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Alison, Thank you for taking the time to review our hotel. We realize the importance of first impressions, and fresh, clean accommodations are a must to set the tone for a great stay. We apologize for any oversights in your room's preparation, and we are pleased to know the remainder of your visit was flawless. We have discussed these concerns with our team to be sure that these issues are not repeated. On a brighter note, we are glad that our location was to your liking. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Michelle A.General Manager
6/10 Okay
Brandylee, London
May 17, 2024
Shower did not look clean. Strange smell coming from furniture.
Brandylee
Stayed 1 night in May 2024
Response from General Manager on May 20, 2024
Dear Brandylee, Thank you for taking the time to review our hotel. We apologize for the concerns you experienced in your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns, and we appreciate you bringing this to our attention. Thank you for staying with us, and we look forward to another opportunity to provide you with the flawless stay you deserve.Sincerely,Michelle A.General Manager
8/10 Good
Ginger L
May 15, 2024
Helpful manager
Ginger L
Stayed 1 night in May 2024
Response from General Manager on May 16, 2024
Dear Ginger L, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were pleased with our thoughtful hospitality. It was a pleasure to host you, and we look forward to your next visit. Sincerely,Michelle A.General Manager
Dear Constantine, Thank you for being our guest at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.Sincerely,Michelle A.General Manager
4/10 Poor
Deb
Traveled with partner
May 11, 2024
We are trying to contact the property to get the shuttle. On hold for over 10 minutes and called back - still in hold. Not very impressive
Deb
Stayed 1 night in May 2024
Response from General Manager on May 13, 2024
Dear Deb, We apologize for the inconvenience you experienced while attempting to reach out to us for shuttle assistance. Your feedback is extremely valuable to us, and we regret that you had to endure a lengthy hold time without resolution. We will take steps to address this issue and enhance our communication systems to ensure that such delays do not occur in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future. Sincerely,Michelle A.General Manager
8/10 Good
Tasie
Traveled with partner
May 9, 2024
Had amazing experience. Staffs there were helpful
Tasie
Stayed 3 nights in May 2024
Response from General Manager on May 10, 2024
Dear Tasie, We are incredibly pleased you enjoyed your stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport and had a memorable experience. It is always a pleasure to read reviews complimenting our service and hospitality. Thank you for being our guest. We hope to be your first choice every time you visit. Sincerely,Michelle A.General Manager
10/10 Excellent
barb
May 6, 2024
barb
Stayed 1 night in May 2024
Response from General Manager on May 27, 2024
Dear Barb, Thank you for your outstanding rating. We are glad that we could exceed all of your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to La Quinta Inn & Suites by Wyndham Detroit Metro Airport.Sincerely,Michelle A.General Manager
Everything was very good. The room service was not as expected. But overall experience was very very good.
Parag
Stayed 3 nights in May 2024
Response from General Manager on May 7, 2024
Dear Parag, Thank you for staying at La Quinta Inn & Suites by Wyndham Detroit Metro Airport; it was a pleasure to have you! We are pleased to know that you enjoyed your stay except for the room service. We will share this appropriately to enhance our guest experience. Thank you again for your valuable feedback, and we hope to make your stay perfect the next time you are in the area.Sincerely,Michelle A.General Manager
Only thing wrong was the shower head was really super weak.
barb
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Barb, We are pleased to know you enjoyed most aspects of your stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. It is always nice to receive positive comments from our guests, but we are also grateful to learn from comments like yours. We continually strive to enhance our services and appreciate your valuable feedback regarding the Showerhead. Thank you for taking the time to share about your time with us. It was a pleasure having you, and we hope to see you again soon!Sincerely,Michelle A.General Manager
10/10 Excellent
CHIN-PO
May 4, 2024
Liked: Cleanliness, staff & service
CHIN-PO
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Dear Chin-Po, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Michelle A.General Manager
It’s like Wyndham just slapped some paint on the walls and threw down some new cheap carpet. People were nice, just not enough of them.
Troy
Stayed 1 night in Apr 2024
Response from General Manager on May 5, 2024
Dear Troy, Thank you for being our guest and for taking the time to share your experience. We are pleased to know that our staff took great care of you during your recent visit. However, we are sorry for the disappointment you had during your stay and the frustration this caused. We will share your comments appropriately and appreciate your patience. We hope you will revisit us again.Sincerely,Michelle A.General Manager
8/10 Good
Sally
May 3, 2024
Liked: Cleanliness, staff & service
Sally
Stayed 1 night in Apr 2024
Response from General Manager on May 5, 2024
Dear Sally, We are happy you chose La Quinta Inn & Suites Detroit Metro Airport for your recent visit. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Sincerely,Michelle A.General Manager
Dear Trisha, We are delighted that you found our service seamless and enjoyable. Your feedback is greatly appreciated and serves as motivation for our team to maintain the highest standards of service. We hope to see you again soon at La Quinta Inn & Suites by Wyndham Detroit Metro Airport.Sincerely,Michelle A.General Manager
Early breakfast and shuttle service to DTW were perfect for me.
Lawrence
Stayed 1 night in Apr 2024
Response from General Manager on May 3, 2024
Dear Lawrence, Thank you so much for your wonderful review. We are glad to read you enjoyed the breakfast we served and that you appreciated our shuttle service. It was a pleasure hosting your visit, and we look forward to hosting you again at La Quinta Inn & Suites by Wyndham Detroit Metro Airport.Sincerely,Michelle A.General Manager
8/10 Good
Sharon
May 2, 2024
Sharon
Stayed 1 night in May 2024
Response from General Manager on May 22, 2024
Dear Sharon, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We hope to have the pleasure of doing so again on your next visit to the area.Sincerely,Michelle A.General Manager
8/10 Good
Sreeja
May 1, 2024
Sreeja
Stayed 1 night in Apr 2024
Response from General Manager on May 22, 2024
Dear Sreeja, We are thrilled you had an excellent stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Michelle A.General Manager
Dear Efigenia, It was a pleasure having you as our guest at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.Sincerely,Michelle A.General Manager
Dear Haley, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and sharing your experience. We are delighted that you loved our comfortable beds and got a great night's sleep. It is our top priority to provide a refreshing, relaxing stay to every guest; therefore, we appreciate your kind remarks. Thank you again for choosing to stay with us; we hope to have the opportunity to welcome you back soon.Sincerely,Michelle A.General Manager
Outdated property. The faucet every time you opened it. The armchair in the room was old and the seat cushion looked dirty. I could not r each the property when I reached the airport to request a shuttle so I took another hotel shuttle and the driver was kind enough to drop me off at Laquinta
Sylvie
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Sylvie, Thank you for sharing your recent stay at our hotel. Our first priority is customer satisfaction; therefore, we sincerely regret that this was not your experience. We are sorry we did not impress you with the upkeep and maintenance of our accommodations. We completely understand your frustration and the inconvenience this caused you. We are passionate about providing our guests with clean and well-maintained accommodations; therefore, we will address the issues you outlined with our associates to improve going forward. On a positive note, we are pleased to hear that you appreciated our shuttle service. We are grateful for your patience and hope you will visit us again so we can restore your faith in us and provide you with the seamless stay you should always expect at our hotel.Sincerely,Michelle A.General Manager
Staff was very helpful and the access to Detroit Metro was very simple.
David
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear David, Thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know how much you enjoyed the excellent service provided by our staff and that our location was perfect for your needs. Thank you for being our guest. We look forward to welcoming you back to our area.Sincerely,Michelle A.General Manager
6/10 Okay
Travis
Apr 27, 2024
Travis
Stayed 1 night in Apr 2024
Response from General Manager on May 17, 2024
Dear Travis, Thank you for taking the time to rate your experience; we love that you could join us. However, we are sorry if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Michelle A.General Manager
6/10 Okay
Ashley
Apr 27, 2024
Liked: Staff & service
A little run down for the price, but it was quiet and staff were incredibly friendly. Easy access to the airport when my flight landed later than initially planned. I misunderstood the time of breakfast when I checked in, so I missed it. Not much around the area other than the airport, but not a bad drive to Detroit.
Ashley
Stayed 1 night in Apr 2024
Response from General Manager on Apr 30, 2024
Dear Ashley, Thank you for sharing about your experience at our hotel. We are thrilled to hear how much you valued our convenient location near the airport and that our devoted associates took great care of you. We will certainly share your praises with them. However, we deeply regret any inconvenience caused by the misunderstanding regarding the breakfast time. In the future, we will take steps to ensure that our communication regarding meal times is clearer for our guests. We have also taken note of your comments about the overall look and feel of our hotel, and we will certainly share these notes with the appropriate individuals for future modernization plans. Thank you for taking the time to write this review, and we hope to welcome you again soon.Sincerely,Michelle A.General Manager
10/10 Excellent
Lisa
Traveled with family and small children, Traveled with family
Dear Lisa, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and for your excellent rating. We are pleased to read that you thoroughly enjoyed our impeccable property combined with our well-appointed accommodations. We enjoyed having you as our guest and hope to welcome you back on your next visit to the area.Sincerely,Michelle A.,General Manager
Dear Raquel, We are thrilled you had an excellent stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Sincerely,Michelle A.General Manager
Dear Ishanna, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you once more, and we hope you will make us your home the next time you are in this area.Sincerely,Michelle A.General Manager
Dear Rowena, Thank you for the wonderful review of La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We appreciate you taking time to share your experience with other travelers. Our team will be pleased to know they had a significant role in making your stay with us so memorable. Thank you for allowing us to be of service. We hope to have the pleasure of doing so again soon.Sincerely,Michelle A.General Manager
10/10 Excellent
Diane
Apr 24, 2024
Diane
Stayed 1 night in Feb 2024
Response from General Manager on Apr 25, 2024
Dear Diane, Thank you for letting us know your visit to La Quinta Inn & Suites by Wyndham Detroit Metro Airport was perfect in every way. We appreciate you being our guest, and we look forward to welcoming you again soon.Sincerely,Michelle A.General Manager
Dear Gabriel, Thank you for choosing our hotel for your stay. We are very disappointed to see your rating, and we sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Michelle A.General Manager
Dear Darryl, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and sharing your feedback. Providing easy access to transportation hubs is important to us, and we are delighted to hear that you found our proximity to the airport convenient for your travel plans. We look forward to welcoming you back again soon.Sincerely,Michelle A.General Manager
10/10 Excellent
Clint
Traveled with partner
Apr 22, 2024
Liked: Cleanliness, staff & service
Clean,quiet,comfy.At the end of a long days drive ,its nice to see a complementary cup of coffee waiting.The only negative which has nothing to do with the hotel is people letting the doors slam especially late at night.All hotels have the same self closing doors,so please respect others and hold the handle.
Clint
Stayed 1 night in Apr 2024
Response from General Manager on Apr 23, 2024
Dear Clint, Thank you for taking the time to share your feedback regarding your recent stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We are delighted to hear that you enjoyed most aspects of your visit, especially our spotless accommodations. However, we regret not meeting all of your expectations. We appreciate your understanding and look forward to welcoming you back the next time you are in the area.Sincerely,Michelle A.General Manager
10/10 Excellent
kada, queretaro
Apr 21, 2024
kada
Stayed 1 night in Apr 2024
Response from General Manager on May 12, 2024
Dear Kada, Thank you for the outstanding rating. We are delighted that from check-in through check-out, we were able to provide you with a great stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We look forward to your return and wish you all the best with your future travels.Sincerely,Michelle A.General Manager
Dear Paula, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and for your kind rating. We are delighted to know that you enjoyed your overall experience with us. We look forward to the pleasure of welcoming you back again soon.Sincerely,Michelle A.General Manager
Dear Shacara, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and sharing your feedback It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We hope to have you as our guest again soon.Sincerely,Michelle A.General Manager
We just arrived, but so far we are very pleased. Front desk staff was very friendly and helpful. I would recommend
Christopher
Stayed 1 night in Apr 2024
Response from General Manager on Apr 20, 2024
Dear Christopher, Thank you for sharing your feedback regarding your recent stay at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We are delighted to hear that you received attentive service at the front desk. Your recommendation means a lot to us, and we look forward to welcoming you back again soon.Sincerely,Michelle A.General Manager
10/10 Excellent
Barbara J.
Apr 18, 2024
Barbara J.
Stayed 1 night in Apr 2024
Response from General Manager on May 9, 2024
Dear Barbara, Thank you for the great rating! We are glad you enjoyed your time here at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We look forward to making many more great memories with you anytime your travels bring you to our area.Sincerely,Michelle A.,General Manager
Shuttle available from airport, free breakfast, comfortable bed, staff very friendly and helpful
Tori
Stayed 1 night in Apr 2024
Response from General Manager on Apr 18, 2024
Dear Tori, Thank you for writing a review of your time at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. Thank you for mentioning how much our complimentary 24/7 shuttle to and from Detroit Metropolitan Wayne County Airport (DTW), combined with our complimentary breakfast, hospitality, and relaxing bedding, provided you with a revitalizing experience. We hope to welcome you back soon and wish you all the best with your travels. Sincerely,Michelle A.General Manager
Dear Aian, Thank you for the perfect rating of the La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We are glad you had a great time with us and look forward to your return.Sincerely,Michelle A.General Manager
6/10 Okay
Jeffrey, Indianapolis
Traveled with group
Apr 17, 2024
Definitely a good price for the room but limited to chain restaurants in the immediate area. Luckily, we spoke with some locals who gave us guidance on where to go.
We definitely appreciated the airport transportation to and from the hotel.
Jeffrey
Stayed 1 night in Apr 2024
Response from General Manager on Apr 17, 2024
Dear Jeffrey, Thank you for your candid review. While we are glad you appreciated our shuttle service and found us to be a good value, we regret your disappointment with our location and the inconvenience it may have caused. Please know that our front desk staff has information about local restaurants that they can provide to our guests. Thank you again; we hope to welcome you back in the future.Sincerely,Michelle A.General Manager
Dear James, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We are pleased to know that you had an overall pleasant stay. However, we regret not meeting all of your expectations and have taken note of your concerns regarding our television. We appreciate your feedback, as it gives us valuable insight to improve our guest experience. Thank you again; we hope to welcome you back in the future.Sincerely,Michelle A.General Manager
Dear Akira, Thank you for the outstanding rating of your visit to La Quinta Inn & Suites by Wyndham Detroit Metro Airport. We are delighted we met your expectations for a perfect stay, and we hope you will come back each time your travels bring you to our beautiful city. Thank you for being our guest.Sincerely,Michelle A.General Manager
Dear Kimberly, Thank you for sharing your experience at the La Quinta Inn & Suites by Wyndham Detroit Metro Airport. As a valued customer, we appreciate your feedback and are delighted to know that you had a nice stay. We take great pride in not only meeting, but exceeding your expectations. Your feedback is integral to our ability to continue to improve our service. Thank you for your time and come visit us again soon! Sincerely,Michelle A.General Manager
Dear Patricia, Thank you for writing a review of your time at La Quinta Inn & Suites by Wyndham Detroit Metro Airport. Thank you for mentioning how much our convenient location combined with our enriching hospitality provided you with a revitalizing experience. We hope to welcome you back soon, and we wish you all the best with your travels. Sincerely,Michelle A.General Manager
Front desk staff was very friendly, however, housekeeping failedbme on this visit. My room was not too clean when i arrived and then housekeeping did not clean once I was there. When I called the front desk I was told that housekeeping had already left for the day.
Naudia
Stayed 2 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Naudia, Thank you for taking the time to post a review of your recent visit. We are sorry you experienced some housekeeping issues during your stay. We have addressed this with our team, and we are grateful for your patience. On a positive note, we are glad you appreciated our front desk associates. We are grateful for your patience and hope you will consider staying with us again so that we can regain your trust.Sincerely,Michelle A.General Manager
The room was very comfortable and clean!
The front desk and housekeeping staff were always outside smoking every time I needed something (3 times), they took too much for my deposit (double) and it took about two weeks to get it back, the breakfast was fresh, but I didn't get much hot food because everything was pork.
Brandi
Stayed 1 night in Feb 2024
Response from General Manager on Apr 16, 2024
Dear Brandi, Thank you for sharing about your recent stay at our hotel. We are delighted to hear that you found our accommodations comfortable and immaculate. That said, we sincerely apologize for the service shortfalls you experienced during your stay. We have addressed these concerns with our team to ensure a smoother experience for our guests in the future. We have also taken note of the concerns you raised regarding our breakfast offerings and deposit as we continually strive to ensure a perfect visit for every guest. Thank you again for sharing, and we hope to see you soon.Sincerely,Michelle A.General Manager
Was only there for 1 night to sleep and park a car.
nick
Stayed 1 night in Apr 2024
Response from General Manager on Apr 13, 2024
Dear Nick, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport. Our highest priority is making sure you have an exceptional stay in all areas of our hotel, and we are glad we could make that happen for you. Thank you for taking time out of your day to recognize our efforts. We look forward to welcoming you again soon.Sincerely,Michelle A.General Manager
10/10 Excellent
NANCY AND JOHN
Apr 12, 2024
Liked: Cleanliness, staff & service
Very nice room.
NANCY AND JOHN
Stayed 1 night in Apr 2024
Response from General Manager on Apr 14, 2024
Dear Guest, Thank you for choosing La Quinta Inn & Suites by Wyndham Detroit Metro Airport and for the high rating. We are delighted you had a comfortable stay and that our well-kept accommodations exceeded your expectations. Thank you again; we look forward to your next visit.Sincerely,Michelle A.General Manager