Indoor spa tub
Check availability

Reviews of Derby Mickleover Hotel, BW Signature Collection

4 out of 5
Derby Mickleover Hotel, BW Signature Collection
Etwall Road, Mickleover, Derby, England

Reviews

8.0

Very Good

Rating 10 - Excellent. 384 out of 989 reviews" "
Rating 8 - Good. 341 out of 989 reviews" "
Rating 6 - Okay. 158 out of 989 reviews" "
Rating 4 - Poor. 70 out of 989 reviews" "
Rating 2 - Terrible. 36 out of 989 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Christopher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fab hotel - unfortunately due to an issue at home m we had to leave in the middle of the night would have loved to have samples breakfast …. Spa is lovely, staff are brilliant, food was great for evening meal. Lovely place.
Stayed 1 night in May 2024

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were extremely friendly and attentive. Room was clean, bed excellent and very large. Great experience all round.
Stayed 1 night in May 2024
Response from KJM on May 20, 2024
Thank you for your amazing review. We do hope you visit again soon.

10/10 Excellent

Richard

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, food and location, definitely recommend. Rich UPT Airport & Secure transfers 🚘✈️😊
Stayed 1 night in May 2024
Response from KJM on May 20, 2024
Thank you for your amazing review. We do hope you visit again soon.

8/10 Good

John

All good.
Stayed 3 nights in May 2024
Response from KJM on May 10, 2024
Thank you for reviewing your stay with us. We hope you visit again soon.

6/10 Okay

Carol

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Emma on Apr 27, 2024
Thank you for reviweing your stya with us, we do hope to welcome you again in the near future.Kindest regards,

10/10 Excellent

Marion

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel inside. Everything you need is there.
Stayed 1 night in Mar 2024
Response from Emma on Apr 5, 2024
Thank you for a 5/5 Marion.Kindest regards,

8/10 Good

Opeyemi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at Derby Mickleover with friends for one night and it was comfortable. I got good sleep which is rare for me on a trip. The leisure facilities were excellent though I was slightly worried about the many steps between the changing room and the pool area. Overall it was a good experience
Stayed 1 night in Mar 2024
Response from Emma on Apr 5, 2024
Thank you Opeyemi for a great review, we do hope you visit us again.Kindest regards,

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
A great value stay and handy for visiting family nearby. Room was clean and comfortable whilst there was plenty of choice at breakfast.
Stayed 1 night in Mar 2024
Response from Emma on Apr 5, 2024
Thank you Susan for a great review, we are pleased you enjoyed your stay with us.Kindest regards,

8/10 Good

Selina

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very helpful. The hotel could benefit with upgrading of facilities.
Stayed 1 night in Mar 2024
Response from Emma on Mar 30, 2024
Thank you Selina for reviewing your stay with us, we are pleased to hear you enjoyed your stasy with us.We do hope you visit us again in the future.Kindest regards,

6/10 Okay

Kash

Stayed 1 night in Mar 2024
Response from Emma on Apr 5, 2024
Thank you Kash for a good review, we do hope you visit us again in the future. Kindest regards,

6/10 Okay

Samantha

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super facilities and friendly staff. Unfortunately was charged over £200 for no reason at all and told it was a system error and told I’d be refunded. Have only been refunded half and nothing more. Still awaiting my refund.
Stayed 2 nights in Feb 2024
Response from KJM on Mar 7, 2024
Thank you for reviewing your stay with us, for mentioning our facilities and staff. I do apologise for the inconvenience that was caused and I do hope that this has now been resolved for you. We do hope you visit us again soon.

6/10 Okay

SATNAM

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities
Enjoyable stay, but let down by no hot water from the shower.
Stayed 1 night in Feb 2024
Response from Emma on Feb 23, 2024
Thank you for a good review, we are sorry to hear about the shower and we have had the issue fixed.We do hope this has not put you off in the future.Kindest regards,

4/10 Poor

Karl

Stayed 2 nights in Feb 2024
Response from Emma on Feb 23, 2024
Thank you Karl for reviewing your stay with us, we do hope ypu visit us again in the future.Kind regards,

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was good. It wasn’t very busy so not many staff about and only one bar was open which was fine. Food was good and room was comfortable. Only downside was the windows didn’t provide much protection from the busy road noise.
Stayed 1 night in Feb 2024
Response from Emma on Feb 23, 2024
Thank you for a great review, we hope you come to visit again.Kindest regards,

10/10 Excellent

Nicholas

Stayed 2 nights in Feb 2024
Response from Emma on Feb 23, 2024
Thank you for an excellent review Nicholas, we hope to welcome you back to our hotel in the future.Kindest regards,

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious hotel with good sized bedrooms. Very clean and staff helpful and attentive. Nice breakfast with good choice and a lovely spacious restaurant.
Stayed 2 nights in Feb 2024
Response from Emma on Feb 23, 2024
Thank you Nick for an excellent review, we hope you visit us again.Kindest regard's,

10/10 Excellent

Laura

Stayed 1 night in Feb 2024
Response from Emma on Feb 23, 2024
Thank you for an excellent review Laura, We look forward to welcoming you in the future.Kindest regards,

6/10 Okay

Zack

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities
Didn't sleep well at all sadly due to some weird noise in the room. Also road traffic noise wasn't ideal. Staff were excellent though and the leisure facilities were pretty good.
Stayed 1 night in Feb 2024
Response from Emma on Feb 23, 2024
Thank you Zak for reviewing your stay with us, we are sorry to hear you did not sleep well. We do hope this does not put you off from staying with us again.Kindest regards,

10/10 Excellent

Ali

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and clean rooms. The furniture in the room should be upgraded.
Stayed 1 night in Feb 2024
Response from LT on Feb 14, 2024
Thank you for your kinfd words Ali, We look forward to welcoming you back in the future

4/10 Poor

Diana

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got to the checkin desk, nobody around. 5min later, still nobody around. We had to ask the bartender to call someone in to be able to check-in. Room small, balcony door could not open, no fresh air at all, the view from room was of a mesh and some bars, making you feel like in jail. Loud as it is close to the motorway. All communal areas VERY COLD, the pool area VERY COLD, people were cold even in the steam room(!!). Ceiling paint chipping off in the pool area, rusty beams, sauna not working properly so people shoved a towel in the vent. Hot tub always full, women with small children in hot tub as well, despite the notice saying no under 16s, nobody said anything. The pool/sauna/steam area felt like a free-for-all council estate facility. In the room, the bath-tub was dirty, grime not cleaned properly, the sink was semi blocked and the toilet didn't even flush the toilet paper properly. The electric shower barely had any pressure so if you have long hair, you can forget about it. The mattress of the bed old and very, very uncomfortable; my cats have better beds! a G&T at the bar was £18. Very outdated and overall not a nice to place to be in, which is a shame because the property does have potential. Needless to say, never staying there again.
Stayed 2 nights in Feb 2024
Response from LT on Feb 12, 2024
Thank you for taking the time to reveiw your stay. We read all comments thoroughly and where appropriate address constructuve comments.

8/10 Good

Jamie

Stayed 4 nights in Feb 2024
Response from Emma on Feb 13, 2024
Thank you Jamie for a great review. We hope to welcome you back to our hotel in the near future.Kindest regards,

8/10 Good

Katie

Traveled with group
Liked: Staff & service, amenities
It's a lovely Hotel, our room was great. Beds really comfortable and it was relatively modern and well kept. Out of the room the hall ways, lift area and spa area are in need of some tlc lots of peeling wall paper etc just needs some love and time. Staff are really lovely and it is a really nice hotel.
Stayed 1 night in Feb 2024
Response from Emma on Feb 11, 2024
Thank you Katie for a fantastic review, we do hope to welcome you again in the near future.Kindest regards,

8/10 Good

Louise

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay but more attention to details requir
Nice room and nice pool. Our room was a bit cold one night. Also our room wasnt serviced by housekeeping but we weren't given a drinks voucher despite the hotel having an 'eco friendly' policy stating that they do if you don't have your room serviced. I think these details are important.
Stayed 2 nights in Feb 2024
Response from Emma on Feb 9, 2024
Thank you for taking the time to review your stay.The eco friendly details are detailed on the back of the welcome letter and drinks vouchers are available from reception upon request.Please always feel free to ask for assistance with the heating in your room.We are pleased to hear that you enjoyed the pool and look forward to welcoming you back in the future.

8/10 Good

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay
Nice clean hotel. Quite and close to local shops Nice rooms the bed was a bit on the small side. Had a pleasant overnight stay.
Stayed 1 night in Jan 2024
Response from kjm on Feb 1, 2024
Thank you for taking the time to write a lovely review about your stay at our hotel.We look forward to welcoming you back in the future.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great short break.
We had a lovely room and the staff were excellent, but a special mention must go to our receptionist Emma who really looked after us giving us advice about the hotel facilities and the local area. The hotel is probably the best, Best Western we have stayed at.
Stayed 1 night in Jan 2024
Response from Claire on Jan 23, 2024
Thank you for the great review of our hotel George.We are glad that you enjoyed your stay. We appreciate your kind words about our amenities and our service, particularly the name mention for Emma.We hope to see you again very soonKindest regards,

2/10 Terrible

Lukasz

Traveled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Disgusting food. Cold water in pool. Dirty room.
Stayed 1 night in Jan 2024
Response from Emma on Jan 17, 2024
We are sorry to learn you did not enjoy your stay at our hotel, i will pass your comments onto the relevant departments.Kindest regards,

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
COMPLETELY UNDER-STAFFED
Like staying at the Marie Celeste. This hotel operates with a shoestring staff - the management are more happy to penny-pinch and let customers down than pay for just one or two more people a week. Evening Restaurant: ONE PERSON acting as maitre d', waiter, cleaner and manager - all in one! Most hotels have at least three people covering these roles, The BW Mickleover seems to think it's acceptable to have just one completely over-worked and stressed person to try to cover this, and they couldn't - my group were asked to order food at the bar - lesser menu but the same staff making it in the kitchen and serving the food. No gym staff - just one person on reception. It used to be just the rubber eggs that made me go elsewhere but now it's gone further downhill
Stayed 1 night in Jan 2024
Response from Emma on Jan 17, 2024
Thank you for reviewing your stay with us, we appreciate your comments and will pass this onto our GM. Kindest regards,

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Emma on Jan 17, 2024
Thank you for a great review.Kindest regards

10/10 Excellent

Adam

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No faults
Nice hotel overall. Just over £100 for a family of 4 with breakfast on a Saturday night. Spacious room with all the amenities required. Pool and spa facilities were included so a big plus there. Breakfast was good too.
Stayed 1 night in Jan 2024
Response from Claire on Jan 17, 2024
Thank you for your lovely feedback. Im happy to see you and your family had a great stay with us. We hope to welcome you back in the near future.Kind Regards

8/10 Good

Ross

Stayed 1 night in Jan 2024
Response from Emma on Jan 17, 2024
Thank you Ross for a great review, we do hope to welcome you again in the future.Kindest regards,

10/10 Excellent

Lilian

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for family fun.
Stayed 1 night in Jan 2024
Response from Emma on Jan 17, 2024
Thank you Lilian for a excellent review, we do hope to welcome you again in the future.Kindest regards,

4/10 Poor

Steve

Stayed 1 night in Jan 2024
Response from Emma on Jan 17, 2024
Thank you for a great review Steve, we do hope you visit us again.Kindest regards

8/10 Good

trevor

Stayed 1 night in Jan 2024
Response from Emma on Jan 12, 2024
Thank you Treavor for a great review, we do hope to welcome you again in the future.Kindest regards

10/10 Excellent

Don

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from KJM on Jan 9, 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Dave

Traveled with partner
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from KJM on Jan 9, 2024
Thank you for your lovely review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and spacious
Excellent one night stay at this hotel. Checking in was quick and straight forward. Staff very polite and welcoming. Our room was clean and spacious and the bed so big and comfortable. Where do they get these mattresses from? The public areas of the hotel were clean and tidy. We enjoyed a drink in the bar which had a pleasant ambiance. Breakfast was the usual help yourself to either a cooked or cereal/savoury breakfast. We had the cooked which was plentiful and kept sufficiently warm. No complaints and would definitely recommend a stay in this hotel.
Stayed 1 night in Jan 2024
Response from KJM on Jan 9, 2024
Thank you for your amazing review about your stay with us, it is really appreciated by us all at Derby Mickleover Hotel. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Steve

Stayed 1 night in Jan 2024
Response from KJM on Jan 9, 2024
Thank you for your nice review. We look forward to welcoming you back to our hotel in the future.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from KJM on Jan 9, 2024
Thank you for your amazing review. We look forward to welcoming you back to our hotel in the future.

6/10 Okay

shani

Traveled with family
Disliked: Staff & service, property conditions & facilities
not for us...
this place wasnt for us the decor of the place is pretty run down and needs a uplift the place had a weird old person smell (only way to describe it) all threw. we wasnt made aware they had a event on so the bar was pretty full of suited and booted older ladies and gents so we felt like we couldnt sit at the bar as we stood out and also wasnt made aware they wouldnt be serving food due to this. i requested late check out before we arrived and never got a email back...when we checked in i asked again for late check out and was told "to ask of the morning"(what the point in this would be as we still had to get up to ask i dont know) i did ask again of the morning and was told "no because we only have two staff members" i feel like the place isnt very organised and just lacks basic commuication and perks that make a stay a stay to remember id recomend some plug in's around the building too
Stayed 1 night in Dec 2023
Response from Emma on Jan 8, 2024
Thank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Kindest regards,

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel
Lovely hotel with very friendly staff. My room was warm, super clean and had everything I needed. Highly recommended
Stayed 1 night in Dec 2023
Response from KJM on Dec 31, 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel. Happy New Year.

10/10 Excellent

Colin

Liked: Cleanliness
Stayed 1 night in Dec 2023
Response from KJM on Dec 31, 2023
Thank you for taking the time to leave an amazing review. We looking forward to welcoming you back to our hotel.

10/10 Excellent

Lynsey

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KJM on Dec 31, 2023
Thank you for taking your time to write an amazing review. We will look forward to welcoming you back to our hotel.

10/10 Excellent

Frank

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from KJM on Dec 31, 2023
Thank you for taking your time to write an amazing review. We look forward to welcoming you back to our hotel.

10/10 Excellent

Stephen

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Warm, comfortable room, good breakfast, friendly staff - what’s not to like.
Stayed 1 night in Dec 2023
Response from KJM on Dec 19, 2023
Thank you for your lovely review. We look forward to welcoming you back to our hotel.

6/10 Okay

ian

Business traveler
Liked: Cleanliness, staff & service
Doors slaming
The hotel and staff where excelent How ever the hotel room doors slaming shut all night spoult a good nights sleep.the whole room shakes The aelf shutting system needs adjustto close the doors slower and quieter
Stayed 1 night in Dec 2023
Response from Emma on Dec 16, 2023
Thank you Ian,We very much appreciate your comments regarding your stay at the Derby Mickleover Hotel.It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all our staff as we strive to continuously improve the quality of our services.I will pass this onto the relevant department in relation to our bedroom doors.Kindest regards,

2/10 Terrible

PAUL

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Stayed 1 night in Dec 2023
Response from Emma on Dec 14, 2023
Thank you for reviewing your stay with us, we do hope to welcome you again in the future.Kind regards

10/10 Excellent

Billy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Almost lovely stop
Hotel itself very nice! Clean, loads of geative decorations... my room was very nice, big comfy bed and hot shower.. only thing was i couldn't get the room to warm up, woke up freezing!
Stayed 1 night in Dec 2023
Response from Emma on Dec 9, 2023
Thank you for the review of our hotelWe are delighted that you enjoyed your stay.We appreciate your kind words about our amenities, sorry to learn you found your room cold. I will ask our maintenance team to investigate this further.We hope to see you again very soon.Kindest regards,

10/10 Excellent

Mrs Vanessa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was fine if u get a room facing dual carriageway it can have a loud traffic noice but saying that would go again as bus stop over road if want to go to Derby or get a bus from there to avoid using car
Stayed 1 night in Nov 2023
Response from Lisa on Nov 30, 2023
Thank you for taking the time to review your stay, we are glad to hear that you enjoyed your time with us and will return. We look forward to welcoming you back

10/10 Excellent

Gavin

Stayed 1 night in Nov 2023
Response from LT on Dec 19, 2023
Thank you for taking the time to reveiw your stay, we look forward to welcoming you back in the future if you are in the area

2/10 Terrible

Robert

Business traveler
Liked: Amenities
Disliked: Staff & service
The staff at reception were not available so waiting waiting waiting ......when you just want to get into your room and rest. No food in the resturant was available so I had a snack from the bar The room was freezing ..... 16 degrees and never warmed up despite my attempts to do so.
Stayed 1 night in Nov 2023
Response from Emma on Nov 25, 2023
Dear RobertThank you for taking the time to tell us about your experience at the Derby Mickleover Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you soon.Sincerely,