We are Hilton Honor members and have stayed at many Embassy Suites because we love the suites, the nightly reception and the breakfasts. We have never been disappointed before, but this hotel is quite rundown, in need of some TLC. The toilet in our room did not flush well and the handle on the shower faucet was broken. The shower head was coming out of the wall. Carpets were dirty and the couch was dingy and old. TV’s were old and did not work well. We were on the top floor, 17th, which had a nice view of the mountains and it was quiet, away from the main hotel area. However, the elevator bank needs some help. There are currently four elevators, one is not working and they are super slow. There are way too many rooms and people using this hotel for this number of elevators. While we were there for 4 nights there were two conventions, an Oklahoma Indian gathering, and a cheer competition. We were there for a convention at the Convention Center and I think if we ever go back we will pay a little more for the Hyatt Regency right next door.