We were in a room with our room door smack dab against the entrance door to the building on the second floor. The spring door closer attached to the top of that entrance door was broken so instead of a soft closing, everytime someone entered or exited the building through the door, it would violently slam shut. (To give you an idea of how hard it slammed shut, later that day when I was showering, my companion asleep in bed was woken up by the thud and thought I had fallen in the shower). Realizing upon check-in (around 6pm) that this door slamming would cause an issue waking us up at night and early morning, I called the front desk to see if we could change into another room farther away from this entrance. Strangely without even asking any further questions about the issue or talking about the door issue to try to come to a solution, she defensively and defiantly said that they were fully booked, no room change would be possible...almost as if she had been prepared for this request. The fact that we were the last room to check in and this was the last room to be assigned suggested that no one wanted this room either (who knows? perhaps someone had already asked to switch out of this room). And her suspiciously quick and defensive response (she didn't even ask about the door, not even a "Oh? What's wrong with the door?") also suggests they were prepared for the pushback with this room. Shady practices...