Crafton Vacations from ￥224,674

staff is always nice and courteous, the hotel is clean. We use this place when we have traveling employees and they are always satisfied.

Clean close to the airport

This is the second time me and my family have stayed at this property and have enjoyed both stays. The property and rooms are both very clean and the staff is very friendly and helpful.

Upon checking, I was told we were on the top floor (4th) which sounded great. Then I was told that the elevators were not working but they were working on it. The elevators were still not fixed after three days. I was moving my daughter into college and had to carry quite a bit of her heavy items up 4 flights of stairs as we did not trust leaving them in the car overnight. There was no empathy or even any offer of a discount. Having the elevator not available and no sense of urgency to fix it seems like poor business to me, not to mention an ADA concern.

I enjoyed this property and did not realize that it was still under a soft opening. We had a handicap room that was on the 4th floor, which I found odd. If there was an emergency and the elevators did not work, how would the handicap people get down from the forth floor?? Also, the pool was still under maintenance, which I didn't know about until we checked in. It was one of the reasons we picked that hotel! However, the staff was incredibly friendly and the workout room was NICE!