I have been going to El Cid consecutively for some time now. Booking with Expedia sucked because I thought I selected the All Inclusive which is what I searched but apparently Expedia just generated everything. It wasn’t until I was informed at the hotel that they said it had to have All Inclusive in the listing and of course no refunds. Guess my fault for not noticing. I had previously stayed 4 weeks earlier with the all inclusive and paid only $175. My booking this time was $121 so I asked if they could just upgrade me to the price I had paid before since it was an accident I meant to book the All Inclusive. They then tried to tell me it would be an additional $180 plus taxes for myself and a guest. 4 weeks earlier was $175 and now it’s $300. So decided it wasn’t worth it. Then to top it all off, my guest left a ring in the room with tremendous sentimental value. She called a few hours after checkout to see if they found it (which it was left in an obvious spot) and was informed nobody from house cleaning found anything. I highly highly doubt that is true but what can we do. Needless to say I will not be back and everyone I work with in the cruise industry I will inform to avoid this place at all costs.
Joel
2024 年 6 月に 1 泊滞在
10/10 (非常に良い)
Richard
カップルで旅行
2024 年 6 月 9 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to Fonatur Marina. We come over to the Island for the weekend from PDC for diving often