「I left my wallet in a taxi but the hotel staff were really kind to call the taxi company and I was able to get it back safely.
The only thing is there was no soap for hand washing in a lavatory.」
「Amazing hotel and wonderful staff. The room took a while to cool off but was quite nice. I loved it will be back. Staff told me that they would set the thermostat at a certain temperature when requested. 」
「The hotel was fantastic. My wife and I went out for snacks in the evening, and the area around the park was a bit scary. Not the hotel's fault. But maybe a snack shop inside the hotel would help. Otherwise, the stay was great. The staff especially stood out as friendly and helpful.」
「This is our third time staying here. The property is charming and unique. It is located near the heart of the city and so much can be reached by walking down Franklin St. and the adjacent neighborhoods staring at the rich collection of antique homes. Nice common areas, a fully stocked kitchen and plenty of coffee help the quests meet and chat. Check-in is easy. Off street parking that is in a locked and gated lot behind the building is a big plus. We will stay again. 」
「Property was amazing! Great spot right in downtown Cleveland. We were upgraded to a suite for our stay and it was an amazing experience! Caden at the front desk is a gem and every other staff member was kind and attentive. Would definitely recommend staying here if ever in the area again. 」
「this is the second time to stay for us and both of the time we were very much enjoyed to stay. the club/bar at B1 is really cool and many party at the weekend and you can go to the rooftop bar AZUR in summer. great location. Not like famous luxury hotel but if you like this style like W, you would love this hotel.」
「The staff is the most friendly staff on the planet! If I could, I would give the staff 20 stars. Our room was amazing with a view of the public square at night. The square has a sort of light show at night. We had breakfast in the restaurant and the food was delicious. The hotel is beautiful and clean. The hotel is right in the center of everything so there is a lot to do in walking distance. We walked to dinner at the House of Blues. We loved our stay. Our only complaint is it is expensive to...
「Location was great rooms were large enough a little dark but OK breakfast was really average but still decent overall give it four out of five stars would definitely stay there again」
