施設内の設備

クリーブランド・マリオット・ダウンタウン・アット・キー・タワーの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 1000 件の口コミ中 590 件が非常に良い" "
評価 8 - 1000 件の口コミ中 263 件が良い" "
評価 6 - 1000 件の口コミ中 82 件が普通" "
評価 4 - 1000 件の口コミ中 32 件が不満" "
評価 2 - 1000 件の口コミ中 33 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Sarah

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great stay!
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Sarah,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comment about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Janice Averilla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 27 日)
Hello Janice,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Alvin B

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel with top notch service. Location is great for walking to everything you might want to see.
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 20 日)
Hello Alvin B.,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Nicole

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easy access to center of the city. Clean modern look and rooms are nice.
2024 年 3 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Nicole,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Wisakasuta

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best location ever for Cleveland Marathon and Half Marathon. The start and finish line is literally outside of the hotel lobby. You can roll off the bed and be at the start line; and once you finish you get to clean up and go back to enjoy the festivities! The lady who checked us in is a delight!
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Wisakasuta,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

kerriann

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amber at the front desk was very helpful and genuinely caring. She went above and beyond to get us a great room with a view of Public Square. My deceased Mom had worked at May's and we had a perfect view for Mother's day weekend.
2024 年 5 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Kerriann,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

jason

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 19 日)
Hello Jason,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Jane H.

良かった点 : スタッフとサービス、施設のコンディションと設備
What a beautiful hotel! The staff was friendly and extremely helpful. We thoroughly enjoyed staying there. Thank you.
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Jane,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Timothy

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The only thing we didnt like was there wasnt free breakfast on the weekends. Everything else was excellent.
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Timothy,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 (普通)

Shawn

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Do not pay the premium for a corner room. It’s a scam.
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 13 日)
Hello Shawn,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us. It is always helpful to see measurable feedback and your review has been shared with our team.Critical feedback such as this allows us to address and resolve the shortcomings that you experienced.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Yushan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel location is great...right in the downtown Cleveland and you can get some views from the room...The bar and breakfast area is by the lobby, which is very convenient. and everyone is so friendly there. i was so happy to stay there.
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 11 日)
Hello Yushan,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Benjamin

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean !
2024 年 5 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 6 日)
Hello Benjamin,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comment about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Mark

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Everything was great, the way they did the parking was a touch weird for me personally but would stay there again without hesitation
2024 年 2 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 4 日)
Hello Mark,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Khadija

良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean
2024 年 4 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 5 月 1 日)
Hello Khadija,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Selim

良かった点 : 設備とサービス
Every things it’s good, or great. Last night I need Only one item Slippers for shower & toilet
2024 年 4 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Selim,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Nataliya、Dedham

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We were checked in sooner than 4 pm and it was wonderful. We had a time to discover downtown.
2024 年 4 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 30 日)
Hello Nataliya,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

caroline

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Bien situé.
2024 年 4 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 27 日)
Hello Caroline,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 (普通)

Dean

家族旅行
気になった点 : スタッフとサービス
Trainee staff checked in my son's separate room into my room. Due to improper check in process, I was double charged for my room. It took three calls over four days in order to get this resolved. The first person said they were too busy to respond to my request for a billing copy and said I should get it from Expedia. That person said they would call me back but never did, leaving it up to me to call back again and leave a voice mail message. When that was not responded to for two days, I had to call back again. I did not feel that they were very understanding about my claim of double charging and I had to press by situation before it was responded to. On my trip, I visited 4 different hotels in three different cities and this experience was the worst. D
2024 年 4 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 20 日)
Hello Dean,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us. It is always helpful to see measurable feedback and your review has been shared with our team. Critical feedback such as this allows us to address and resolve the shortcomings that you experienced.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

william

家族旅行, グループ旅行
良かった点 : 清潔度、施設のコンディションと設備
All
2024 年 4 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 16 日)
Hello William,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Laura

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff at the bar were exceptional!!! Couldn’t give them a higher praise! Room nice!
2024 年 3 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 2 日)
Hello Laura,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Ryan

2024 年 3 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 4 月 19 日)
Hello Ryan,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Jill

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We found the staff to be very personable. Check-in was efficient and fast.
2024 年 2 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 2 月 17 日)
Hello Jill,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

JIJING

出張
良かった点 : スタッフとサービス、設備とサービス
Room shower needs to be checked.
2024 年 2 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 2 月 5 日)
Hello JIJING,On behalf of the entire hotel team, thank you for your review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team.Likewise, it is helpful to hear critical feedback as it allows us to address and resolve the shortcoming that you experienced.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Laura

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great place to stay
Staff were very accommodating
2024 年 1 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 2 月 5 日)
Hello Laura,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comment about your stay with us. It is always encouraging to hear positive, measurable feedback and your comment has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

etleva

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Walkable distance, very clean and Friendly stuff.
2024 年 1 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 31 日)
Hello etleva,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive, measurable feedback and your comments have been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Brian

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The issue I had was it's very loud in hotel. Thin walls. Also my mattress was awful
2024 年 1 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 29 日)
Hello Brian,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us. It is always helpful to see measurable feedback and your review has been shared with our team.Critical feedback such as this allows us to address and resolve the shortcomings that you experienced.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Mark

2024 年 1 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 17 日)
Hello Mark,On behalf of the entire hotel team, thank you for your positive review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Anonymous,On behalf of the entire hotel team, thank you for your review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see feedback and your review has been shared with our team. I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland. At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 8 日)
Hello Adam,On behalf of the entire hotel team, thank you for your review of our hotel and providing measurable feedback about your stay with us. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Jami

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 1 日)
Hell Jami,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Scott

家族旅行
Property is dated and expensive for event stays
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2024 年 1 月 1 日)
Hello Scott,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your experience. It is always helpful to hear feedback and your review has been shared with our team as it allows us to address and resolve the shortcomings that you experienced. I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

wesley

2023 年 12 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello wesley,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was great! They even let us check in quite early. Very friendly and accommodating staff, beautiful hotel.
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Elizabeth,On behalf of the entire hotel team, thank you for your positive review of our hotel and your comments about your experience. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Olivia

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 23 日)
Hello Olivia,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Matthew

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2023 年 12 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Matthew,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Jen

良かった点 : 清潔度、施設のコンディションと設備
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 10 日)
Hello Jen,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

4/10 (不満)

宿泊されたお客様

出張
気になった点 : スタッフとサービス、客室の快適度
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 6 日)
Hello Anonymous,On behalf of the entire hotel team, thank you for your review of our hotel. It is always helpful to see critical feedback as it allows us to address and resolve the shortcomings that you may have experienced. I thank you for staying with us and apologize for your subpar experience. We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

4/10 (不満)

Dennis

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The thing that upset me was I paid for a corner room over looking public square and it was noted city and stadium view and I was put in a corner room overlooking construction! I feel that I should be reimbursed something because I was not given what I reserved
2023 年 12 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 6 日)
Dear Dennis,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your experience. It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. I do apologize for your subpar experience while staying with us! We hope to host you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

6/10 (普通)

Nick

カップルで旅行
was not a club room as described at booking, disappointed.
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Nick,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us.It is always helpful to hear critical feedback. Your comments will be shared with our team as it allows us to address and resolve our deficiencies.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly staff. Beds weren’t very comfortable.
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 4 日)
Dear Sarah,On behalf of the entire hotel team, thank you for your review of our hotel and your comments about your stay with us.It is always encouraging to hear positive comments and equally helpful to hear critical feedback. Your comments will be shared with our team as it allows us to address and resolve our deficiencies.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Christopher

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice and professional staff
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Christopher,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us. It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Rose

2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 12 月 17 日)
Hello Rose,On behalf of the entire hotel team, thank you for your positive review of our hotel. It is always encouraging to see positive feedback and your review has been shared with our team.I thank you for staying with us! We look forward to hosting you again in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great lobby fantastic top notch staff.
2023 年 11 月に 1 泊滞在
Mattからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi Daniel,Thank you for such kind words on your recent stay with us! We hope to see you again!

6/10 (普通)

Michael

良かった点 : 清潔度
2023 年 11 月に 1 泊滞在
Mattからの返信 (投稿日 : 2023 年 11 月 22 日)
Hi Michael,Thank you for staying with us recently! I would love to hear additional feedback that could make us a 10/10 in the future for you!

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location and the dinning was great
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Michael,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

10/10 (非常に良い)

Laurel

グループ旅行
Every single employee we had contact with was wonderful. The property was clean & the location was perfect.
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 13 日)
Dear Laurel,On behalf of the entire hotel team, thank you for your review of our hotel and your positive comments about your stay with us.It is always encouraging to hear positive feedback and your comments have been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

William

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear William,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Elfrid

出張
良かった点 : 清潔度、スタッフとサービス、客室の快適度
2023 年 11 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 11 日)
Dear Elfrid,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

8/10 (良い)

Merl

良かった点 : 清潔度、スタッフとサービス
2023 年 11 月に 2 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 8 日)
Dear Merl,On behalf of the entire hotel team, thank you for your review of our hotel.It is always encouraging to see positive feedback and your review has been shared with our team.We look forward to hosting you in the future when your travels bring you to downtown Cleveland.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower

2/10 (非常に不満)

Keith

カップルで旅行
気になった点 : 清潔度
No hot water in room,no local channels came in on tv,door was hard to open ,charged us double for our drinks,wasnt informed about stadium food only kn sundays,
2023 年 11 月に 1 泊滞在
Bradleyからの返信 (投稿日 : 2023 年 11 月 6 日)
Dear Keith,On behalf of our entire hotel team, thank you for your review of our hotel and your comments about your experience.It is always helpful to hear critical feedback as it allows us to address and resolve the shortcomings that you experienced. Your review will be shared with our team so that we may work to improve deficiencies such as these.I thank you for staying with us. I wish you safe travels and do apologize for your experience while staying at our hotel.At your service,Bradley J. HolkoAssistant General ManagerCleveland Marriott Downtown at Key Tower