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Reviews of DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove

4 out of 5
DoubleTree by Hilton Hotel Chicago Wood Dale - Elk Grove
1200 N Mittel Blvd, Wood Dale, IL

Reviews

8.4

Very Good

Rating 10 - Excellent. 509 out of 1003 reviews" "
Rating 8 - Good. 275 out of 1003 reviews" "
Rating 6 - Okay. 118 out of 1003 reviews" "
Rating 4 - Poor. 62 out of 1003 reviews" "
Rating 2 - Terrible. 39 out of 1003 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Karen

Business traveler, Traveled with partner
Liked: Cleanliness, property conditions & facilities
The website said that there was dining and a lounge area. However it never mentioned it was only Open Monday through Thursday. We booked this hotel for that reason we were only staying that one evening. It was very inconvenient for us to try to find something after traveling more than 24 hours.
Stayed 1 night in May 2024

10/10 Excellent

Haroon

Liked: Amenities, property conditions & facilities
Quiet and clean
Stayed 2 nights in May 2024

10/10 Excellent

Mitra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tainia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Dusan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Lakaria

Stayed 1 night in Apr 2024

10/10 Excellent

Zoran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet area. The only bad thing is lots of potholes at the entrance of the parking area.
Stayed 1 night in Apr 2024

8/10 Good

Lois

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My only complaint was there was not soap by the sink and no soap in the shower.
Stayed 1 night in Apr 2024

10/10 Excellent

Sierra

Stayed 1 night in Apr 2024

8/10 Good

gisela

Traveled with family and small children
Liked: Cleanliness, staff & service
The staff was very friendly .
Stayed 1 night in Apr 2024

10/10 Excellent

Bejoy

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very genuine staffs!!
Stayed 1 night in Apr 2024

10/10 Excellent

Roberta

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Hotel was nice, furniture was a little dirty.
Stayed 1 night in Mar 2024

10/10 Excellent

Judith, Hermitage

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the convenience of check in , room placement, and cleanliness and pet friendly!!!!!!!!! Hotel needs bigger room wastebaskets, hangars and bench in the bathroom, and better coffeemakers in the room..( alwsys a problem with coffeemakers) Also , garbage cans for pet waste outside..This is our third time here.
Stayed 1 night in Apr 2024

2/10 Terrible

Carla

Did not go because I didn't have a confirmation number and when I called to confirm my reservation the front desk worker said she did not see it. Expedia keeps trying to take money off my card for this and I did not stay there!!!! STOP TRYING TO TAKE MY MONEY OUT OF MY ACCOUNT!!!!
Stayed 3 nights in Mar 2024

10/10 Excellent

Jasmyne

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience beds were comfortable me and my son enjoyed ourselves I will be back again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Rynesee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and quiet hotel
Stayed 2 nights in Mar 2024

10/10 Excellent

Jongmin, Fresh Meadows

Stayed 1 night in Mar 2024

10/10 Excellent

Judith, Hermitage

Business traveler, Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service
We had a King bed room but wouldve liked better the King bed suite. Need for better coffeemakers in each room, each time it malfunctioned. Need for fixing eastern side fascade that is cracking and falling off of outside wall..Saturday nite was noisy in hallways. Will stay there again.Front desk staff at 3pm was Friendly and helpful.
Stayed 2 nights in Mar 2024

10/10 Excellent

Mel, Skokie

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that it is peaceful and clean and comfortable would definitely stay here again! Amazing staff
Stayed 1 night in Mar 2024

6/10 Okay

Yvonne

Traveled with family
Liked: Cleanliness
The guy at the front desk was very nice, friendly and helpful. I did not like that there was all these holes in the comforter and splits that allowed all the feathers to come out.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kenisha

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check-in was easy. I only wish the digital check-in worked so I didn't have to stop at the front desk. But the property was lovely, and the bedding was comfortable. I was only there for one night, and it served its purpose. It was my third time staying there, so I will be back.
Stayed 1 night in Mar 2024

10/10 Excellent

Turhan

Liked: Cleanliness, staff & service, property conditions & facilities
Peace
Stayed 1 night in Feb 2024

8/10 Good

Raven

Traveled with family and small children
Liked: Staff & service, amenities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

blanca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed here to avoid driving back into the city after a local friends birthday party. Everything was pretty much great except for the shower. There was very little pressure and I love a lot of pressure pressure specially, having to wash my hair and I’m not sure who designed the shower but it’s not my liking in order to turn on the water you have to go into shiwer most likely you’re gonna get wet like I did
Stayed 1 night in Jan 2024

2/10 Terrible

Stoyan

Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Michael, Michigan City

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Assistant General Manager on Feb 25, 2024
Thank you for staying with us. We appreciate your feedback.

10/10 Excellent

Sri Venkata Aravindbabu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ansie, Missouri City

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Ansie, Missouri City

Traveled with family and small children, Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Andrea

Stayed 1 night in Nov 2023

10/10 Excellent

Romell

Stayed 1 night in Nov 2023

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It would perfect for our needs
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Vanessa Joben

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and property were great
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Brenda

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a nice stay
Stayed 2 nights in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Daniel

Disliked: Staff & service, amenities, property conditions & facilities
no breakfast included for the cost paid was terribly cheap.
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Baron

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Enjoyed my stay rooms very clean
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 21, 2023
Baron,Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Ryan

Liked: Cleanliness, staff & service
We had to change rooms because neighbors were being noisy. It was nice that they were able to move us to a nicer room.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Dodiah

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Lawrence

Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Verified traveler

Traveled with group
Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Oct 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Nora

Traveled with family
Liked: Cleanliness, room comfort
Outdated, but comfortable
Housekeeping does not come by unless you’re staying for 4 or more nights. The hotel is very outdated, but beds were very comfortable. Safe area.
Stayed 3 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

2/10 Terrible

Juan

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

8/10 Good

JHON

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice
Stayed 1 night in Jul 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Amanda

Disliked: Property conditions & facilities
Verrrry thin walls. “Continental” breakfast does not include hot breakfast.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

4/10 Poor

Zainab

Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Mary

Liked: Staff & service
Disliked: Cleanliness
Bathroom had rust and a damaged ceiling, the sheets had holes in them also the floor need a good shampoo. The staff was friendly thats a plus.
Stayed 1 night in Sep 2023
Response from Assistant General Manager on Nov 21, 2023
Mary,Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Julie

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Breakfast should be included in room charge instead of $15 per person.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Carleshia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is as very clean and quiet. Overall, the hotel is very nice and we truly enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Assistant General Manager on Nov 15, 2023
Thank you for staying with us. We appreciate your feedback!