Indoor pool, seasonal outdoor pool, free cabanas, sun loungers
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Reviews of Radisson Blu Aqua Hotel Chicago

4.5 out of 5
Radisson Blu Aqua Hotel Chicago
221 N Columbus Dr, Chicago, IL

Reviews

8.2

Very Good

Rating 10 - Excellent. 813 out of 1511 reviews" "
Rating 8 - Good. 288 out of 1511 reviews" "
Rating 6 - Okay. 199 out of 1511 reviews" "
Rating 4 - Poor. 111 out of 1511 reviews" "
Rating 2 - Terrible. 100 out of 1511 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Marie

Liked: Cleanliness, amenities, property conditions & facilities
room was spotless went throughout room w clorox wipe not a single spec of dirt !
Stayed 2 nights in May 2024
Response from thank you on May 14, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.See you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

6/10 Okay

teasia

Disliked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from thank you 2 on May 14, 2024
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Elissa

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I love the convenience of the location of this property to Michigan Ave. and the museums. The quality of the room could be improved. The toilet paper quality is terrible, the quality of the towels and bed linens are three star rated...and should be upgraded! Don't like that there is no carpeting in the hallways. It makes a noisy atmosphere. I asked for bottled water in my room and had to repeatedly ask for it every day....I stayed for a week! I should not have had to keep asking.
Stayed 7 nights in Apr 2024
Response from Donnie Singleton on May 10, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfec5 location for a trip to Chicago!
Stayed 2 nights in May 2024
Response from anonymus on May 7, 2024
Thank you for your review

10/10 Excellent

Sharon

Traveled with partner
10/10 recommend staying here! The whole experience has been welcoming and enjoyable.
Stayed 1 night in May 2024
Response from Donnie Singleton on May 3, 2024
Thank you for your Feedback!! Have a great day!

4/10 Poor

sally, chicago

Liked: Cleanliness
Disliked: Property conditions & facilities
Great address in a beautiful building, but the hotel felt like a factory. They don't believe in carpet, so the room felt cold and the hallways were noisy. One is stuck with a "resort fee" at the end. Breakfast options were quite limited. Nice indoor pool and fitness facility, however.
Stayed 1 night in Apr 2024
Response from Matt on Apr 29, 2024
Dear Sally,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago.On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued guest.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.Should you need additional support, please do not hesitate to reach out to us.We hope for an opportunity to properly host you in the future.

10/10 Excellent

Shanise

Stayed 1 night in Feb 2024
Response from thank you on May 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.See you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from anonymus on Apr 25, 2024
Thank you for your review

10/10 Excellent

Jennifer

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I DIDN'T LIKE THAT YOU HAVE TO PAY FOR PARKING.
Stayed 1 night in Apr 2024
Response from Donnie Singleton on Apr 23, 2024
Thank you for your feedback.

10/10 Excellent

Jackie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in Apr 2024
Response from Vanessa R. on Apr 20, 2024
Hi Jackie,Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. As a guest you are truly valued, and we truly value your opinion. If any further assistance is needed, please feel free to contact us.

8/10 Good

Queen

Stayed 1 night in Apr 2024
Response from Donnie Singleton on May 10, 2024
Thank you for your feedback.

10/10 Excellent

Robert

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the indoor pool, which was in top-notch condition. It's small, yes, but perfect for early morning or late night laps, and was never crowded.
Stayed 2 nights in Apr 2024
Response from Shelli L on Apr 17, 2024
Thank you for your feedback!

10/10 Excellent

JOSHUA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing, the Concierge took care of us with a nice upgrade, helping me and my wife enjoy our 10 year anniversary. They made our stay well worthit. Thank you staff at the.
Stayed 2 nights in Apr 2024
Response from thanks on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you again.

8/10 Good

Kassia

Liked: Cleanliness, staff & service, property conditions & facilities
Overnight staff is amazing & very helpful
Stayed 3 nights in Apr 2024
Response from thanks on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you again.

8/10 Good

Kelly

Stayed 3 nights in Mar 2024
Response from thank you on May 3, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.See you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Carlee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Ximena I. on Apr 11, 2024
Dear Carlee,Thank you very much for your rating regarding your recent stay at Radisson Blu Aqua Hotel, Chicago.We hope to see you again soon.Sincerely,Guest Services Team

2/10 Terrible

Brenda

Stayed 2 nights in Apr 2024
Response from apology on Apr 9, 2024
Thank you for your feedback. We will be addressing your concerns.

6/10 Okay

damir

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall it was ok
Stayed 1 night in Apr 2024
Response from anonymus on Apr 7, 2024
Thank you for your review

10/10 Excellent

Kymberley

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room and amenities of hotel. May be a new favorite.
Stayed 2 nights in Apr 2024
Response from Donnie Singleton on Apr 5, 2024
Thank you for your feedback.

2/10 Terrible

Marco

Business traveler
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Bad service
Stayed 1 night in Mar 2024
Response from anonymus on Apr 1, 2024
Thank you for your review and please accept our apologies for any inconveniences experienced

10/10 Excellent

Ashton

Stayed 1 night in Mar 2024
Response from Donnie Singleton on Apr 21, 2024
Thank you for your feedback.

10/10 Excellent

Damen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Shelli L on Apr 2, 2024
Thank you for your feedback!

8/10 Good

Ann

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Personable service and staff seemed friendly with each other. Clean room and great view.
Stayed 2 nights in Mar 2024
Response from anonymus on Mar 26, 2024
Thank you for your review

10/10 Excellent

Amy

Stayed 2 nights in Mar 2024
Response from thanks on Apr 15, 2024
Thank you for staying with us. We appreciate your feedback! Hope to see you again.

4/10 Poor

Kyrell

Liked: Staff & service
Disliked: Property conditions & facilities
Shower head didn’t work, didn’t give me the room i booked either.
Stayed 2 nights in Mar 2024
Response from apology on Mar 26, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

6/10 Okay

Deana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from thanks on Apr 15, 2024
Thank you for your feedback.

10/10 Excellent

Roderic

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a fantastic stay!
Stayed 3 nights in Mar 2024
Response from Donnie Singleton on Mar 25, 2024
Thank you for your feedback.

8/10 Good

Dominique

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Donnie Singleton on Mar 25, 2024
Thank you for your feedback.

10/10 Excellent

Junhua

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and quiet
Stayed 2 nights in Mar 2024
Response from Donnie Singleton on Mar 24, 2024
Thank you for your feedback.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean reliable place to stay.
Stayed 1 night in Feb 2024
Response from anonymus on Mar 22, 2024
Thank you for your review

8/10 Good

Courtney

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
There were a lot good things to say about this hotel. The location was great, the valet was excellent, and the staff was very friendly. We felt extremely safe in this hotel and the amenities were terrific! Our room could have been cleaner. The floors had sticky spots in our room. The bathroom had lots of spots that had never been cleaned, which included our shower. That was honestly the only downside. I wish we would have been able to spend more time there.
Stayed 1 night in Mar 2024
Response from Donnie Singleton on Mar 23, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. We sincerely appreciate and value your feedback as a guest. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon!

10/10 Excellent

John

Great service
Stayed 2 nights in Mar 2024
Response from anonymus on Mar 20, 2024
Thank you for your review

10/10 Excellent

Matthew

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and helpful staff, especially valet attendants.
Stayed 3 nights in Mar 2024
Response from thank you 2 on Mar 19, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. We sincerely appreciate and value your feedback. Your compliments will be shared with our team and serve as encouragement as we strive to continuously improve the quality of our services. It is always a pleasure to receive positive feedback. Your loyalty is important to us. Please visit us again soon! Sincerely, Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Timothy

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely perfect location, great value, room very comfortable.
Stayed 3 nights in Mar 2024
Response from compliment on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.We hope to see you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved The sparkling floors in rm 615.They were enchanting. I also liked Viviens pictures and the 12 O'clock check out.
Stayed 2 nights in Mar 2024
Response from thank you on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.We hope to see you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

cary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loves how clean this hotel was. Has a great pool and hot tub. Beautiful and elegantly decorated. Beds were perfect. We had a beautiful corner room with beautiful views. Even with it being 2 street sides. The room was quiet at night. We will definitely stay again. All of the staff was very helpful and pleasant.
Stayed 1 night in Mar 2024
Response from thank you on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. It was a pleasure to serve you during your stay.We hope to see you again soon.Sincerely,Radisson Blu Aqua Hotel, Chicago

6/10 Okay

Shafina

Liked: Staff & service
I frequent this hotel often I feel it is falling off in regards to its “luxury” experience. My room floors were scuffed pretty badly, the tub was dirty with long pieces of hair in it that I had to clean, and upon booking I requested a higher floor just to arrive and be met with a lower floor room. Thanks to Donny he did get me a room on the 13th floor which I was still partially unsatisfied but I accepted since I did not want to ruin my birthday vibe. I love this hotel but do better! I come here and pay the hefty price to experience luxury at its finest nothing less thank you
Stayed 3 nights in Mar 2024
Response from apology on Mar 18, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

10/10 Excellent

Katiria

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel. Definitely staying in again.
Stayed 1 night in Feb 2024
Response from anonymus on Mar 17, 2024
Thank you for your review

10/10 Excellent

Chawin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from anonymus on Apr 7, 2024
Thank you for your review

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from anonymus on Apr 7, 2024
Thank you for your review

8/10 Good

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property and staff were great. However, our tv wasn’t working and they weren’t able to be reset while we were there.
Stayed 1 night in Feb 2024
Response from apology on Mar 9, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

8/10 Good

Patti

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Not enough towels for two guests. Bathroom shower very slippery and unsafe. Staff was very pleasant and helpful.
Stayed 2 nights in Mar 2024
Response from apology on Mar 8, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Sincerely, Radisson Blu Aqua Hotel, Chicago

8/10 Good

Marion

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from anonymus on Mar 28, 2024
thank you for your review

10/10 Excellent

Chris

Just slept nothing big
Stayed 1 night in Feb 2024
Response from Matt on Mar 6, 2024
Dear Chris, Thank you for the 5 out of 5 review. We hope to host you again soon!

10/10 Excellent

Amy

Liked: Property conditions & facilities
Very adequate accommodations. Unfortunate that they only have mini fridges and no microwaves
Stayed 1 night in Mar 2024
Response from anonymus on Mar 4, 2024
Thank you for your review

10/10 Excellent

Moses

Stayed 1 night in Mar 2024
Response from Donnie Singleton on Mar 25, 2024
Thank you for your feedback.

4/10 Poor

Ana

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Parking
Stayed 1 night in Mar 2024
Response from apology on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for any difficulty with parking. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

6/10 Okay

Laura

Liked: Cleanliness, staff & service
Disliked: Amenities
There weren’t sufficient blankets. Very poor linen quality.
Stayed 1 night in Mar 2024
Response from apology on Mar 4, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Blu Aqua Hotel, Chicago. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future. Radisson Blu ChicagoFront Desk

10/10 Excellent

Abdul Rahman

Liked: Cleanliness, staff & service, property conditions & facilities
Response from anonymus on Mar 4, 2024
Thank you for your review

8/10 Good

Sandra

Stayed 1 night in Mar 2024
Response from anonymus on Mar 23, 2024
Thank you for your review