Beach/ocean view
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Reviews of Jan's Hotel

2.5 out of 5
Jan's Hotel
52 Avenida Hicaco, Playa Asuncion, Caye Caulker

Reviews

9.6

Exceptional

Rating 10 - Excellent. 262 out of 342 reviews" "
Rating 8 - Good. 68 out of 342 reviews" "
Rating 6 - Okay. 8 out of 342 reviews" "
Rating 4 - Poor. 2 out of 342 reviews" "
Rating 2 - Terrible. 2 out of 342 reviews" "

9.6/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Tyler

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Amenities
Great location
Stayed 4 nights in Apr 2024
Response from Sheena Hotel Manager on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Chahe

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend Jan’s hotel. Courteous, helpful & accommodating staff. Such a wonderful location. Walkable to every section of Caye Caulker. No need for a golf cart. They even picked us up & dropped us off at the ferry dock. I would definitely stay there again.
Stayed 7 nights in Apr 2024
Response from Sheena Hotel Manager on May 9, 2024
Thank you for the recommendation. We are glad you enjoyed your stay with us! We Hope to host you again in the future.

10/10 Excellent

Vilma

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is very nice and well kept. Walkable to every where you want to go. The only downside is that the beach in front of the hotel not nice at all. But if you walk 5 minutes there are two beautiful beaches.
Stayed 3 nights in Apr 2024
Response from Sheena Hotel Manager on May 9, 2024
Thank you for staying with us!

10/10 Excellent

FRANCISCA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Sheena Hotel Manager on May 9, 2024
Thank you for staying with us!

10/10 Excellent

Alexander, Redmond

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just great all around, location is perfect, the staff are all great. It’s not resorty, felt like a family run hotel.
Stayed 4 nights in Apr 2024
Response from Sheena Hotel Manager on May 9, 2024
You are right we are a family run hotel. Thank you for staying with us!

6/10 Okay

Joan, Novato

Traveled with family
Liked: Cleanliness, staff & service
Friendly and accommodating reception staff. No type of eco friendliness.
Stayed 2 nights in Apr 2024
Response from Sheena Hotel Manager on May 9, 2024
Thank you for staying with us!

8/10 Good

Travis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it. Would definitely stay again
Stayed 6 nights in Apr 2024

10/10 Excellent

Cathy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I couldn’t have stayed at a better location. Close to everything and The Split.
Stayed 2 nights in Apr 2024
Response from Sheena on May 9, 2024
Thank you for staying with us!

8/10 Good

Kenneth, La Canada Flintridge

Traveled with partner
Liked: Cleanliness, staff & service
Property is about 5-10 minute walk from the dock. Just across the road from a small stretch of the beach. Area is not loud. Very convenient. Close to the Splits. The room was clean but the bathroom had an interesting smell. The sheets were a bit rough, but had a small kitchenette for those interested. We were provided with couple bottles of water and Coke each day while we were there. The staff was very friendly. Had use of the kayak if we wanted. Overall, it was a pleasant stay. Was able to catch a ride back to the dock with property's golf cart after we checked out. Would stay here again if back to Caye Caulker.
Stayed 3 nights in Mar 2024
Response from Sheena- Manager on Apr 8, 2024
We thank you for staying with us, during your time on Caye Caulker. Indeed everything with within walking distance.

8/10 Good

Phyllis

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Lovely place. Clean, safe, good water pressure and air conditioned. Nice staff. Highly recommend.
Stayed 4 nights in Mar 2024
Response from Sheena- Manager on Apr 8, 2024
Thank you for staying with us!

8/10 Good

Francis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, attentive staff, free golf cart transfer from and to the local airport. Would prefer room cleaning to be done at a set time each day.
Stayed 5 nights in Mar 2024
Response from Sheena- Manager on Mar 26, 2024
Thank you for staying with us; also for your kind suggestion.

10/10 Excellent

Kerri, Warminster

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was friendly and accommodating. Comfort room with partial ocean view balcony was perfect. Mattress was very comfortable. Shower had great water pressure so you felt clean after. We were provided a Golf Cart Ride to and from Caye Caulker Air Strip which was very convenient with our luggage. We were able to walk everywhere to take a look around and go to restaurants to eat. Close to the Split on the east side. Small beach area out front with wooden loungers. Swimming in the water from the beach on this side is not necessarily accessible or recommended due to sargassum washing up on beach, but that is the case almost everywhere in Caye Caulker with a few exceptions. Our room had WiFi and TV to stream movies for entertainment. We also had a coffee maker and fridge. No pool, but this is common for the majority of the places to stay in Caye Caulker. Bring sunscreen and bug spray. We traveled in March. Sargassum is not as bad at this time of year. We also stayed at another hotel for 2 days on the west side. The other hotel had a pool and beach area for swimming, but it was busier, crowded with other people not staying at hotel especially when the stingrays were fed at 4 pm. The beds at other hotel were uncomfortable, springy, squeaky, no TV, and the shower had no pressure. It had mini fridge stocked to purchase drinks. It had a continental breakfast included and was nòt available on time the one morning we were there. The price of that hotel was double. Just Stay at Jan’s!
Stayed 7 nights in Mar 2024
Response from Sheena- Manager on Mar 26, 2024
Thank you for this feedback, we are glad to learn you had a great time with us, our staff always appreciates the great feedback and they know they did great with providing the best service possible. We are sorry you did not have the same experience at your other hotel. We hope to host you again in the future.

10/10 Excellent

Sean

Stayed 3 nights in Mar 2024
Response from Sheena- Manager on Apr 8, 2024
Thank you for staying with us!

8/10 Good

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very helpful with transportation. This was my first time to the island. From the airport, to the transfer, to the water taxi, the whole process went perfect. They had a golf cart and a sign with my name waiting at the dock. Will definitely be back.
Stayed 5 nights in Mar 2024
Response from Sheena- Manager on Apr 1, 2024
Thank you for staying with us! We are glad we made your arrival a smooth process!

10/10 Excellent

Wayne

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location to restaurants and shops. Short walk to the Split. Staff are efficient and extremely welcoming and friendly! Hotel is clean and well maintained. Beachfront could benefit from a daily pick up of garbage that washes ashore. Lounge cushions would be great too. Loved the rooftop retreat and its amazing views!
Stayed 7 nights in Mar 2024
Response from Sheena- Manager on Mar 26, 2024
Thank you for staying with us and for your kind suggestion for the beach chairs we sure hope on your next visit we have those comfy cushions.

10/10 Excellent

Robert C

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the split and quiet place close to the beach and restaurant beautiful view
Stayed 2 nights in Mar 2024
Response from Sheena- Manager on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location just two blocks from the Split. Lots of dinning establishments just a short walk in either direction from Jans
Stayed 4 nights in Feb 2024
Response from Sheena- Manager on Mar 26, 2024
Thank you for staying with us!

10/10 Excellent

Chris

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jans is a nice hotel. Its not a high end property, but better than most of the hotels on CC. Right in the heart of the action. Bike rental and tours right down the block. Stores are within a 2 minute walk. The only downsides, the shower head sprayed all over the place, and the firestick used for TV didnt work properly, but no big deal. Would stay again.
Stayed 3 nights in Feb 2024
Response from Sheena- Manager on Mar 26, 2024
Thank you for staying with us! We have resolved the problem with the TV. Thank you for letting us know!

10/10 Excellent

G, Thorndale

Stayed 3 nights in Feb 2024
Response from Sheena- Manager on Apr 1, 2024
Thank you for staying with us!

8/10 Good

Aileen

Traveled with partner
Liked: Cleanliness, staff & service
Overall this hotel was great. The location was convenient. The staff was helpful and friendly. The room had everything needed. The view from hotel was fantastic.
Stayed 6 nights in Feb 2024
Response from Sheena- Manager on Mar 26, 2024
It was a pleasure hosting you, thank you for staying with us!

10/10 Excellent

Paxton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Sheena- Manager on Apr 1, 2024
Thank you for staying with us!

10/10 Excellent

D

Liked: Cleanliness, staff & service, property conditions & facilities
Great location. Clean rooms. Ac
Stayed 6 nights in Feb 2024
Response from Sheena- Manager on Apr 1, 2024
We appreciate the feedback thank you for staying with us!

10/10 Excellent

Iwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome place I would stay there again.bed was 👍
Loved the location and staff.I was there for 3 days and it was amazing.
Stayed 2 nights in Feb 2024
Response from Sheena- Manager on Apr 1, 2024
We appreciate the feedback thank you for staying with us!

10/10 Excellent

Wendy, Lacombe County

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great place to come & stay at. At the last minute we wanted to spend another two days, they made it work for us! Was a pretty busy place. Wish there was more if beach but it still was a great place to relax. Would recommend it! They have security that are there all night long, so you feel really safe. Gabriel gave a run down of where thing was, everything is pretty much in walking distance, lots of restaurants & live music! Would go & stay again!
Stayed 2 nights in Feb 2024
Response from Sheena on Feb 13, 2024
It is great to read you had a good time while staying with us. And also we where able to accommodate you for 2 extra days. Indeed Gabriel is great an knowledgeable about the island.

10/10 Excellent

Matthew

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was exactly what I was looking for. Beautiful tiny island, the little beach area right out the front of the property and everything you need within a two minute walk. Caye Caulker is a great place to unwind and unplug for a couple of days, and Jan’s is a perfect place to do it.
Stayed 3 nights in Feb 2024
Response from Sheena on Feb 13, 2024
We are glad we met your expectations while on caye caulker. We appreciate your feedback and thank you for staying with us!

10/10 Excellent

Ivan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jan’s Hotel arranged for pickup and drop off at the ferry dock, which made getting there nice and easy. Check-in was a breeze, and the room was nice and clean too! We enjoyed our stay despite some noisy guests hanging out in the common area just outside our room. Location was convenient to everything, and we would stay there again!
Stayed 2 nights in Jan 2024
Response from Sheena- Manager on Apr 1, 2024
Thank you for staying with us! We are glad you had a great stay despite some noisy neighbors.

10/10 Excellent

Tyson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel in the heart of caye caulker
Stayed 2 nights in Jan 2024
Response from Sheena on Feb 13, 2024
We appreciate the feedback, we also thank you for staying with us!

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Manager on Jan 25, 2024
Thank you for staying with us!

10/10 Excellent

Kathy

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was amazing and VERY friendly, they offer many convenient ameneties. They are very accomodating. I highly recommend them, we wished they had a pool but the hotel made up for them not having it.
Stayed 4 nights in Jan 2024
Response from Sheena- Manager on Jan 25, 2024
We are happy to know you had a good time staying with us! Indeed our staff are always helpful and welcoming. We thank you for staying with us!

8/10 Good

Kimberley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Manager on Jan 25, 2024
Thank you for staying with us!

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They gave us courtesy rides to and from the Ferry station which was so so helpful!
Stayed 2 nights in Dec 2023
Response from Sheena- Manager on Jan 6, 2024
Thank you for staying with us! Indeed we off the courtesy ride to and from the ferry dock or the caye caulker airstrip.

10/10 Excellent

Duane

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Jans
We love Jan's and have stayed here twice already. Great location with short walks to restaurants, snorkel companies, convenience stores, the tarpon feeding, stingray viewing and the split. They have modest, comfortable rooms with charming original artwork. They offer bottled water for their guests as well as soap and shampoo.The staff is very friendly and helpful. They also just completed a beautiful new dock which is a great place to watch the sunrise. We look forward to returning in the future.
Stayed 9 nights in Dec 2023
Response from Sheena- Manager on Jan 6, 2024
Its always our pleasure to host repeated guests. Thank you for visiting Caye Caulker again and for staying with us. We hope to host you again in the future! ;-)

10/10 Excellent

Jordan

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best hotel with the nicest staff. STAY HERE! Seriously they do not disappoint!
Stayed 2 nights in Dec 2023
Response from Sheena- Manager on Jan 6, 2024
Thank you for the feedback, we are glad you had a great time staying with us!

6/10 Okay

Lucia

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Great location, but rooms need renovation
We stayed 6 nights in this hotel to have the time to explore the island, and also have to work remotely a few days. Location is great, nice sea views from the front rooms (we were in suite 1). The room was sizeable (we paid for a suite), so good for working. The main issue is that the hotel needs an update, esp. Given the price (250 us dollars per night). The bathroom was mouldy and the shower curtains smelly and old. The little kitchen was super basic and we didn't use it other than to make coffee. The service was average to poor. You had to ask for everything, no effort was made. The exception was Fred, the porter, who was extremely nice and helpful. Overall not good value for money, but also this might be the case for most places in the island. Everything extremely overpriced.
Stayed 6 nights in Dec 2023
Response from Manager on Dec 30, 2023
Thank you for staying with us, and for your feedback.

10/10 Excellent

Bonnie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 8 nights in Nov 2023
Response from Sheena- Manager on Jan 6, 2024
Thank you for staying with us!

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay
We've stayed at Jan's a number of times in the last few years. Always clean and comfortable with helpful staff.
Stayed 3 nights in Dec 2023
Response from Sheena- Manager on Dec 30, 2023
Its always a pleasure hosting you! Thank for staying with us.

10/10 Excellent

Dan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Suite 2 is great and the view from the balcony overlooking the active tourists towards the sunset is quite lovely
Stayed 7 nights in Dec 2023
Response from Sheena- Manager on Dec 30, 2023
Thank you for staying with us, indeed Suite 2 gives you great people watching views ;-)

10/10 Excellent

Riley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay here! Jan’s Hotel was clean and the staff were so friendly. They’re beach and dock across the street are well maintained. The location was perfect; right by all of the action but still quiet. Highly recommend!!
Stayed 5 nights in Dec 2023
Response from Sheena- Manager on Dec 30, 2023
Thank you for staying with us, it was a pleasure hosting you. We are glad you enjoyed your time at Jan's and on the island.

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jan’s Hotel was the perfect spot for our stay on Caye Caulker! The desk was friendly and helpful, the room was spacious with a great view of the sea, and the location was perfect for an easy walk to the Split or into the main town for dinner.
Stayed 4 nights in Nov 2023
Response from Sheena- Manager on Dec 5, 2023
It was a pleasure hosting you in, thank you for staying with us; we appreciate the feedback. We are glad you enjoy your time with us and on the island.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place def recommend.
Stayed 3 nights in Nov 2023
Response from Sheena- Manager on Dec 5, 2023
Thank you for staying with us! It was a pleasure hosting you!

10/10 Excellent

Marlene

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2023
Response from Sheena Hotel Manager on Nov 22, 2023
Thank you for staying with us!

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Sheena Hotel manager on Nov 22, 2023
Thank you for staying with us!

10/10 Excellent

RONNIE GUETAN, Cincinnati

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Sheena- Manager on Nov 6, 2023
Thanks for staying with us!

10/10 Excellent

Ashlee

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great getaway. Beautiful views.
Stayed 1 night in Sep 2023
Response from Sheena- Manager on Sep 22, 2023
We thank you for staying with us!

10/10 Excellent

Deborah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time at Jan’s the people were helpful and super nice 😄we will definitely be back!
Stayed 6 nights in Sep 2023
Response from Sheena Hotel Manager on Sep 16, 2023
Thank you for staying with us! We also appreciate your feedback, it would be our pleasure to host you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Aug 2023
Response from Sheena Hotel Manager on Sep 16, 2023
Thank you for staying with us!

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it had a eating area on the roof that overlooked everything. I didn’t like that no microwave came with room.
Stayed 2 nights in Sep 2023
Response from Sheena Hotel Manager on Sep 16, 2023
Thank you for staying with us and for your feedback. Unfortunately our smaller rooms indeed do not have a microwave, we do have other units with kitchen facility.

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. Staff was awesom. Property was clean.
View from room.
View from top of hotel.
Beach area across the hotel.
Stayed 4 nights in Aug 2023
Response from Sheena- Manager on Aug 29, 2023
It was our pleasure hosting you! Thank you for staying with us!

8/10 Good

ana maria, GREENSBORO

Liked: Cleanliness, amenities, property conditions & facilities
Nothing special, it was ok - reception staff would never smile - but it seems to me as a local/cultural trait. I didn’t enjoy the fact that they would spray the room with a terribly strong perfume - and also, the fridge had to be disconnected during the night, extremely noisy.
Stayed 2 nights in Aug 2023
Response from Sheena- Manager on Aug 29, 2023
Thank you for staying with us and your feedback.

8/10 Good

Latonya

Stayed 5 nights in Aug 2023
Response from Sheena Hotel Manager on Sep 16, 2023
Thank You for staying with us!