Dear valuable Guest,
Thank you very much for choosing to stay at Hilton Pyramids Golf resort and for taking the time to review us in details .
We greatly appreciate any comments made by our customers and constantly strive to achieve the highest quality standards. We would like to thank you for your feedback concerning the housekeeping experience, which I have relayed/ discussed with the department heads concerned, in order to take the necessary action.
On behalf of the Management and team members of Hilton Pyramids Golf Resort, I would like to apologize for any inconvenience that may have caused you.
I would like to confirm that your recent experience does not reflect the true value of service quality rendered at our hotel, and I assure you that the corrective measurements taken will prevent these issues from re-occurring in the future.
Meanwhile, I trust this unfortunate experience will not prevent you from visiting us again. I look forward to welcoming you soon to the Hilton Pyramids Golf Resort where the team and I will exert every possible effort to make your stay comfortable and enjoyable one.
If I can be of assistance, please contact me directly.
Thank you and best regards,
Sincerely,
Amany Hassan
Assistant – RESERVATION DEPARTMENT
Hilton Pyramids Golf Resort
10/10 (非常に良い)
Mohammed、Riyadh
グループ旅行
2024 年 5 月 16 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice and big room
Mohammed
2024 年 5 月に 2 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Mohamed, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
10/10 (非常に良い)
Ahmed
家族旅行
2024 年 5 月 15 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I enjoyed my stay. Amazing stuff.
Ahmed
2024 年 5 月に 1 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Ahmed, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
10/10 (非常に良い)
Jose Soriano
カップルで旅行
2024 年 3 月 30 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The new rooms are incredible confortable and clean, staff are amazing and very friendly.
Food is very good we stayed in a half board and was enough for the entire day.
Concierge section is very professional and dedicated to make the client feel like at home.
Fully recommended
Jose Soriano
2024 年 3 月に 8 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 4 月 16 日)
Dear Jose Soriano, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
10/10 (非常に良い)
Omar
2024 年 2 月 17 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Best staff 👌
Omar
2024 年 2 月に 4 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Omar, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
10/10 (非常に良い)
Terence
出張
2024 年 1 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great service and professional
Terence
2024 年 1 月に 4 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Terence, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
8/10 (良い)
Lukasz
2024 年 1 月 7 日
良かった点 : 清潔度、スタッフとサービス
Lukasz
2024 年 1 月に 1 泊滞在
10/10 (非常に良い)
Sven
2024 年 1 月 6 日
Sven
2024 年 1 月に 4 泊滞在
2/10 (非常に不満)
宿泊されたお客様
グループ旅行
2024 年 1 月 5 日
気になった点 : スタッフとサービス、施設のコンディションと設備
Disappointing stay, Not money worthy
I reserved a suite for 3 persons, the AC was bad at night when you needed more most of the times and I think it was turned off for electricity saving. The Resturant service was so bad and staff were not professional. The refrigerator was bad from the beginning and the change it 3 times till it was working good. Overall didn’t enjoy my stay and I don’t think I’m going to repeat it again in this hotel.
宿泊されたお客様
2023 年 12 月に 11 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 3 月 13 日)
Dear,Thank you for bringing to our attention your dissatisfaction about your recent stay. Please accept our sincere apology that your stay was not up to your expectation. Please note that all your comments have been discussed with the concerned managers in order to take the necessary actions. Feedback like yours is how we continually strive to improve, so thank you for that. We hope we have the opportunity to make it right for you.Best wishes,Hilton Pyramids Golf team.
8/10 (良い)
Callum
2024 年 1 月 2 日
Callum
2023 年 12 月に 3 泊滞在
Alaa elbayoumiからの返信 (投稿日 : 2024 年 3 月 17 日)
Dear Callum, Warm greetings from Hilton Pyramids Golf. Thank you for sharing your review on Expedia Group. We are delighted to learn about your satisfaction regarding your recent stay with us. Your positive feedback is truly appreciated, and it motivates our team to continue providing exceptional service. We look forward to the pleasure of welcoming you back in the future. Best Wishes, Hilton Pyramids Golf team.
8/10 (良い)
Ravichandran
家族旅行
2023 年 12 月 22 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Ravichandran
2023 年 12 月に 1 泊滞在
6/10 (普通)
Mohammad
グループ旅行
2023 年 12 月 13 日
良かった点 : 清潔度、スタッフとサービス
A little dated but overall clean with friendly staff. Room size was good with a balcony.
Mohammad
2023 年 12 月に 1 泊滞在
2/10 (非常に不満)
ALEJANDRO
家族旅行
2023 年 11 月 15 日
気になった点 : スタッフとサービス
Desastroso servicio, no me permitieron cancelar con reembolso
ALEJANDRO
2023 年 11 月に 3 泊滞在
2/10 (非常に不満)
ALEJANDRO
家族旅行
2023 年 11 月 15 日
気になった点 : スタッフとサービス
Desastroso el servicio porque tuve que cancelar y no obtuve reembolso
ALEJANDRO
2023 年 11 月に 3 泊滞在
10/10 (非常に良い)
Natalie
家族旅行
2023 年 11 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Staff were so friendly, hotel food was amazing. Great location, lovely pool and rooms were huge
Natalie
2023 年 11 月に 1 泊滞在
8/10 (良い)
Heather
出張
2023 年 10 月 9 日
良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Heather
2023 年 10 月に 2 泊滞在
10/10 (非常に良い)
Abraham
2023 年 9 月 26 日
Abraham
2023 年 9 月に 2 泊滞在
10/10 (非常に良い)
SOSAN NAJIM
2023 年 8 月 5 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
SOSAN NAJIM
2023 年 7 月に 11 泊滞在
Hazem Ibrahim からの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Sosan,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you had a wonderful stay overall. However, we appreciate your suggestion regarding the variety of food options.We understand that having a diverse selection of food is important to enhance the overall dining experience. We continuously strive to improve our offerings, and your feedback will be shared with our culinary team for consideration. They will carefully review your comments and explore ways to introduce more variety to our menu.We appreciate your valuable input as it helps us identify areas where we can further enhance our guests' satisfaction. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an even more delightful dining experience.Warm regards,Hazem Ibrahim Hotel Manager
8/10 (良い)
hussein
2023 年 8 月 5 日
hussein
2023 年 8 月に 3 泊滞在
8/10 (良い)
Mwiya
2023 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス
I onderful stay, thougH the food could have used with a bit more variety.
Mwiya
2023 年 7 月に 6 泊滞在
Hazem Ibrahim からの返信 (投稿日 : 2023 年 8 月 24 日)
Dear Mwiya,Thank you for your feedback regarding your recent stay with us. We're delighted to hear that you had a wonderful stay overall. However, we appreciate your suggestion regarding the variety of food options.We understand that having a diverse selection of food is important to enhance the overall dining experience. We continuously strive to improve our offerings, and your feedback will be shared with our culinary team for consideration. They will carefully review your comments and explore ways to introduce more variety to our menu.We appreciate your valuable input as it helps us identify areas where we can further enhance our guests' satisfaction. Thank you for choosing our hotel, and we hope to have the opportunity to welcome you back in the future with an even more delightful dining experience.Warm regards,Hazem IbrahimHotel Manager
10/10 (非常に良い)
Daniel
家族旅行
2023 年 6 月 28 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Property is nice. Golf staff was not friendly. Rest of the staff were great. Area was ok. Rooms were nice.
Daniel
2023 年 6 月に 4 泊滞在
Hazemからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Daniel,Thank you for taking the time to post a review of Hilton Pyramids Golf We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! Best Regards,Hazem Ibrahim,Hotel Manager.
4/10 (不満)
JIANCHAO
グループ旅行
2023 年 6 月 24 日
気になった点 : 施設のコンディションと設備
It’s old and the frig is very much noisy.
Also there’s no daily supplies such as toothpaste, toothbrush, etc.
Anyway, it’s just ok.
JIANCHAO
2023 年 6 月に 1 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Jianchao,Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem Ibrahim,Hotel Manager
4/10 (不満)
Ayman
出張
2023 年 5 月 27 日
気になった点 : 清潔度、スタッフとサービス
I simply liked everything in the hotel except the room! Dated furniture, minibar isn’t working, yellowish towels, small tv, but outside the room you will see an amazing swimming pool, nice lobby, active surroundings, cheap parking.
Ayman
2023 年 5 月に 3 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Ayman,Greetings from {Business Name}. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem Ibrahim,Hotel Manager
8/10 (良い)
KIMBERLY RIDDELL
出張
2023 年 5 月 21 日
良かった点 : スタッフとサービス、施設のコンディションと設備
Sin comentarios
KIMBERLY RIDDELL
2023 年 5 月に 1 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Kimberly,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim, Hotel Manager.
2/10 (非常に不満)
Casey、Fall Creek
小さなお子様連れの家族旅行
2023 年 5 月 13 日
良かった点 : スタッフとサービス、設備とサービス
気になった点 : 清潔度、施設のコンディションと設備
The staff was good and professional but the rooms are very very dated. The ceiling in our bathroom room leaked heavily on our belongings. They also had a concert/wedding that physically shook our room until 10pm. It was unacceptable to have music this loud and very uncourteous to people trying to sleep who had early morning flights or activities as we did. I would definitely find another location to stay if I come back to Cairo.
Casey
2023 年 5 月に 2 泊滞在
8/10 (良い)
Nermin
家族旅行
2023 年 5 月 8 日
良かった点 : 清潔度、スタッフとサービス
I liked the staff and the services
Nermin
2023 年 5 月に 2 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Nermin,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim, Hotel Manger
10/10 (非常に良い)
John、San Francisco
出張
2023 年 4 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice!
John
2023 年 4 月に 6 泊滞在
Hazem からの返信 (投稿日 : 2023 年 6 月 25 日)
Dear John,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back to Hilton Pyramids Golf soon.Kind Regards,Hazem Ibrahim,Hotel Manager
6/10 (普通)
Areeba Asfand
2023 年 1 月 19 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
For a five star hotel you’d expect full service of amenities, well well well, when we were there the pool was caution taped off and no water was inside the whole time we were there. I understand that you need to maintenance the pool but it shouldn’t take a week to do so, I’m sure it still isn’t fixed. It was such an eye sore and we didn’t get to use the hot tub. And don’t get me started on the WiFi— they charge $9 a day to use it!! As well as the breakfast buffet. At the price we pay these small things should be included
But instead they want to nickel and dime you. It’s also a bit far and not walkable to anything. Sweet restaurant staff tho. And the entrance was a vibe.
Areeba Asfand
2023 年 1 月に 7 泊滞在
Hazemからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Areeba,Greetings from Hilton Pyramids Golf. Thank you for taking the time to share your experience about your recent stay at our hotel. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment is forwarded to the concerned managers to take the necessary action. The entire team looks forward to the pleasure of welcoming you back to Hilton Pyramids Golf very soon.Kind Regards,Hazem IbrahimDirector of operations
2/10 (非常に不満)
Mohamed
2023 年 1 月 17 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
Mohamed
2023 年 1 月に 3 泊滞在
8/10 (良い)
宿泊されたお客様
家族旅行
2023 年 1 月 10 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 1 月に 7 泊滞在
Hazemからの返信 (投稿日 : 2023 年 3 月 7 日)
Dear Guest,Thank you for your time to give a rating and sharing your experience with us. We do look forward to welcome you back.Kind Regards,Hazem IbrahimDirector of operations
2/10 (非常に不満)
Rima
家族旅行
2022 年 12 月 16 日
良かった点 : スタッフとサービス
気になった点 : 清潔度、施設のコンディションと設備
The room was not what i booked. We spent the first 2 days standing for maintenance..the AC, the landline, the bathroom, and the fridge were out of service. It was until i made a huge issue losing my vacation that we moved to betterroom in terms of location but the AC was not working too..i had to call for cleaning over and over too. This is not Hilton standard at all
Rima
Hazem からの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Greetings from Hilton Pyramids Golf. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action. Kind Regards,Hazem Ibrahim, Hotel Manager.
2/10 (非常に不満)
Hanadi
家族旅行
2022 年 11 月 13 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
1- got money when check in even I booked each room could get 3 people.
2- could not arrange all 5 rooms to be next to each other even I made a request long time before check in.
3- I have a prove to Hilton HQ if they like to show them how this Hotel clean their room and change bedding sets (video clip) but as a respect I will show only to Hilton.
Hanadi
2022 年 7 月に 5 泊滞在
Hazem からの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Hanadi,Greetings from Hilton Pyramids Golf. Please accept our sincere apology if your experience this time was not up to your expectation. Your comment has been forwarded to the concerned managers to take the necessary action. Kind Regards,Hazem Ibrahim, Hotel Manager
10/10 (非常に良い)
chris
2022 年 10 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
chris
2022 年 10 月に 5 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Chris, Thank you for taking the time to post a review of Hilton Pyramids Golf We are so happy to hear that you enjoyed your time. Our goal is always to exceed your expectations! Best Regards,Hazem Ibrahim, Hotel Manager
10/10 (非常に良い)
vinicio
家族旅行
2022 年 9 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Súper buen hotel,servicio y buena comida demás campo de golf!! Gracias
vinicio
2022 年 8 月に 2 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Vinicio,We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regard to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hazem Ibrahim, Hotel Manager
Dear Valuable guest,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 (非常に良い)
HESHAM
家族旅行
2022 年 8 月 5 日
The most beautiful Hotel in 6th Of October city
Nice stay at a Very quiet Hotel at a beautiful location. The front desk staff is Very friendly and cute, they made my stay as enjoyable as possible.
Dear Mr. Hesham ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 (非常に良い)
Ahmed
家族旅行
2022 年 8 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had a wonderful experience at the Hilton Pyramids Golf Hotel in 2019. The amazing staff, the great food, the clean spacious rooms made us go back in 2022. I recommend this location to anyone who wants to feel home and surrounded by people who really care about the satisfaction and comfort of their guests.
Ahmed
2022 年 7 月に 13 泊滞在
Hazemからの返信 (投稿日 : 2023 年 6 月 25 日)
Dear Ahmed, We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us. We are very happy to see that in general you were satisfied with the services you received during your stay with us. We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible. We certainly hope to welcome you back in the very near future once again. Kind regards, Hazem Ibrahim, Hotel Manager
Dear Mr. Mohamed ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
Dear Jose ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
2/10 (非常に不満)
Amr
家族旅行
2022 年 6 月 27 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The worst hotel ever
I have been in hotels all over the world and have never seen a hotel so dirty and disgusting as this hotel. It says a 4 star hotel while I can confirm that this is can’t be considered as a motel even from the very old furniture to flies and tics every where even a dead fly inside the picture frame with dirty bathroom and after all this was in a suit as they clam
Dear Mr. Amr ,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out at any time with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 (非常に良い)
Robert
2022 年 6 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic hotel
My stay at Hilton Pyramids Golf was fantastic. Room was clean, comfortable and modern, with brilliant air conditioning. Breakfast was great and the restaurants/bar served a good variety of food for reasonable prices. Hotel had a really nice pool and decent gym. All of the hotel staff I interacted with were very friendly and helpful.
Dear Robert ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 (非常に良い)
reem
小さなお子様連れの家族旅行
2022 年 6 月 11 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All the staff were amazing including the receptionist Nada
Dear Ms. Reem ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
4/10 (不満)
Femi
2022 年 6 月 5 日
気になった点 : 設備とサービス、施設のコンディションと設備
Femi
2022 年 5 月に 1 泊滞在
8/10 (良い)
Vinay
出張
2022 年 6 月 4 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
It’s was a good stay but Asian food standards should improve
Dear Valuable Guest,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
8/10 (良い)
Hans-Carlos
2022 年 4 月 24 日
良かった点 : 清潔度、設備とサービス
Das Hotel ist eines der älteren Hilton,man sieht das schon an der Einrichtung der Zimmer aber für das dass es älter war muss man sagen das sehr sauber gewesen ist.Man hat ein wirklich gutes Fitnesstudio&Spa plus einen wirklich Mega Golfplatz der eine kombination aus botanischer garten und golf course ist.Also essen war sehr lecker die hatten abends buffet zwar nicht die grösste Auswahl aber Geschmacklich überdurchschnittlich muss man sagen also es gab jeden Tag verschiedene Hähnchen,Rind und Fischgerichte und für Sicherheit ist gesorgt worden den es arbeiten sehr viele Security,man hat sich aufjedenfall sicher gefühlt.Ich würde persönlich wieder buchen .
Dear our valuable guest ,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
Dear Mr. Andrea,
We would like to thank you for the time spent to write to us it’s our pleasure to see such great feedback in regards to your stay with us.
We are very happy to see that in general you were satisfied with the services you received during your stay with us.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
8/10 (良い)
Medardo
家族旅行
2022 年 4 月 3 日
良かった点 : スタッフとサービス、設備とサービス
The staff is friendly, but I don't think the hotel has the rank of 5 stars. The room was very dusty, old and worn furniture.
Dear Mr./Ms. Medardo ,
We would like to thank you for the time spent to write to us
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance and we’ll do better in the future.
Please feel free to reach out at any time with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance.
We are always keen to satisfy our guests’ needs and exceed their expectations whenever possible.
We certainly hope to welcome you back in the very near future once again.
Kind regards,
Hilton Pyramids Golf Team
10/10 (非常に良い)
Kimberley
カップルで旅行
2022 年 3 月 21 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent friendly staff, very helpful. Golf course was easy to get Tee times. Breakfast was heart and tasty, comfortable bar area and the outdoor pool was clean and well maintained. Rooms comfortable clean and quiet!
Kimberley
2022 年 3 月に 3 泊滞在
Amany からの返信 (投稿日 : 2022 年 3 月 21 日)
Dear Valued Guest,
We are truly heartened to receive your generous review of Hilton Pyramids Golf. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. We look forward to having you with us again in the near future.
6/10 (普通)
Markus
出張
2022 年 3 月 7 日
良かった点 : 清潔度、スタッフとサービス
Personal 1A, Sauberkeit der Zimmer 1A, allerdings die Lage des Hotels, sehr schlecht, keine verbindung irgendwohin, man benoetigt immer ein Taxi, dafuer freundlichkeit des Personales sehr gut
Markus
2022 年 2 月に 9 泊滞在
Amany からの返信 (投稿日 : 2022 年 3 月 7 日)
Sehr geehrter Herr Markus,
Grüße vom Hilton Pyramids Golf. Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen über Ihren letzten Aufenthalt in unserem Hotel zu teilen. Bitte akzeptieren Sie unsere aufrichtige Entschuldigung, wenn Ihre Erfahrung dieses Mal nicht Ihren Erwartungen entsprach. Ihr Kommentar wird an die betroffenen Manager weitergeleitet, um die erforderlichen Maßnahmen zu ergreifen. Das gesamte Team freut sich darauf, Sie bald wieder im Hilton Pyramids Golf begrüßen zu dürfen.
Mit freundlichen Grüße,