外観

ハイアット リージェンシー ボストン / ケンブリッジの口コミ

4 out of 5

口コミ

8.8

非常に良い

評価 10 - 1089 件の口コミ中 701 件が非常に良い" "
評価 8 - 1089 件の口コミ中 213 件が良い" "
評価 6 - 1089 件の口コミ中 91 件が普通" "
評価 4 - 1089 件の口コミ中 47 件が不満" "
評価 2 - 1089 件の口コミ中 37 件が非常に不満" "

9.2/10

清潔度

9.0/10

スタッフとサービス

8.6/10

設備とサービス

9.0/10

施設のコンディションと設備

8.8/10

環境への配慮

口コミ

10/10 (非常に良い)

Yasuhisa

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
MITやハーバード大学に近く、静かで治安が良かったです。
Zachからの返信 (投稿日 : 2022 年 11 月 5 日)
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 (非常に良い)

Ken

2022 年 10 月に 2 泊滞在
Zeekからの返信 (投稿日 : 2022 年 10 月 19 日)
Glad you enjoyed your stay with us! We appreciate your feedback.

10/10 (非常に良い)

Benjamin

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great staff. Clean facilities. Close to city
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Skyler

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great time
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Location
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Joan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Excellent
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Kim

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property, good prices and awesome staff!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Greetings!Thank you for staying with us at Hyatt Regency Boston/Cambridge and for your perfect review! We are pleased our hotel's excellent value and fantastic service exceeded your expectations. Again, thank you for visiting, and we look forward to seeing you the next time you are in the area for another terrific stay!

2/10 (非常に不満)

Komi

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Emmy

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very pretty campus. Tucked away
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Thanks, Emmy, for your great feedback! We're glad you enjoyed our beautiful, tucked-away campus. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge soon for another great experience!

10/10 (非常に良い)

Alejandro

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel cómodo, instalaciones buenas. Muy recomendable si vienes a Harvard o MIT. Si regreso si tengo que estar por la zona de cambdrige
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Hi there!Thank you for your kind review and thoughtful recommendation. We're thrilled you were comfortable during your stay! It was a pleasure having you here, and we'd be delighted to welcome you back anytime.

10/10 (非常に良い)

Sabrina

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We had a great stay! All staff were very friendly and pleasant which makes a huge difference.
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Sabrina,Thank you for taking the time to leave us a review. Our team is delighted you received excellent service and enjoyed your stay with us. We take pride in providing an excellent experience and we appreciate your feedback. It was our pleasure to host you, and we hope to see you the next time you are in the area for another memorable time!

10/10 (非常に良い)

Catherine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everyone was so accommodating and friendly. The rooms were immaculate and the dining was superb.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Hello Catherine,Thank you for sharing your delightful five-star review. We are thrilled you were impressed with everything from our amazing staff and delicious dining options to our spotless accommodations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge for many more memorable visits.

2/10 (非常に不満)

Jennifer

気になった点 : スタッフとサービス、施設のコンディションと設備
I was woken up by noise in the adjoining room through out my stay at all hours of the night/early morning 😡😡
2024 年 5 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 24 日)
Dear Jennifer,Thank you for sharing your experience. We're deeply concerned to hear about the noise disturbances you faced. Your comfort is important to us, and we'll address this issue to ensure a quieter environment for future stays. We hope to have the opportunity to provide you with a more restful experience on your next visit.

8/10 (良い)

Kelly

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

8/10 (良い)

Les

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall it’s a very nice place to stay for visiting Boston and its surrounding areas. The staff were helpful and friendly. The only problem we had was the electrical outlets. We brought an electric kettle to boil water, as we would do when we stayed in a hotel. The electrical outlets in the room couldn’t handle it. Using it caused the electric breaker tripping. We had to call the front desk multiple times to reset the breaker.
2024 年 5 月に 6 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Les,Thank you for choosing Hyatt Regency Boston/Cambridge. We're delighted you enjoyed your stay and found our team helpful and friendly. However, we're sorry to hear about the issue with the electrical outlets and will look into addressing this to prevent future occurrences. We appreciate your understanding and can't wait to welcome you back for a seamless experience.

10/10 (非常に良い)

Elaine

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Beautiful hotel. Restaurant not great.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Elaine,We always appreciate hearing from our guests, and we're glad our lovely property impressed you. Thank you for your feedback about the on-site dining. We will take your comments into consideration as we continuously strive to make improvements for our great guests. It was a pleasure having you here at Hyatt Regency Boston / Cambridge, and we hope to welcome you back in the future.

10/10 (非常に良い)

Martha

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great stay with fantastic location. The staff were incredibly helpful. The Only thing is our room only had one face cloth and no robes. Also the room smelled like feet, stinky feet.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Martha,Thank you for your review. We appreciate your kind words about our fabulous location and hospitable team. However, please accept our apologies that the room was not adequately stocked for your arrival and for any odor with your provided accommodations. Rest assured, we'll look into these issues promptly to ensure everything is as it should be. All of your comments are important to us and will be shared with the team so we can prevent any missteps going forward. It was truly our pleasure having you here, we'd be delighted to welcome you back.

10/10 (非常に良い)

Irene

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The Hyatt Recency in Cambridge is beautiful. The Charles River is right across the street and there is a nice walking path along the river. What I didn't like was you need to download an app to your phone to operate the TV as the TV remote does not work.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Irene,Thank you so much for staying with us at Hyatt Regency Boston/Cambridge. Our goal is to provide every guest with a wonderful experience, so we're thrilled you had a great stay with us overall. It's terrific to read you were able to take advantage of our convenient location. However, we apologize for any inconvenience you encountered in your room. Your comments will be shared with our team and taken into consideration for potential improvements. Hopefully, this didn't detract too much from your stay. The pleasure was all ours, and we hope you'll visit us again soon.

8/10 (良い)

Majdolene

良かった点 : 清潔度
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Majdolene

良かった点 : 清潔度、スタッフとサービス
Mainly liked the location and the staff
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Majdolene,Thank you for spotlighting our central location and friendly staff. We cannot wait to welcome you back to Hyatt Regency Boston / Cambridge for another fantastic experience. Until then, we wish you well.

10/10 (非常に良い)

NAEUN

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Greetings!We're thrilled to hear you had a great stay at Hyatt Regency Boston / Cambridge! Your satisfaction is our priority, and we can't wait to welcome you back for another wonderful experience at our hotel.

6/10 (普通)

Cristina、Waldwick

The room was small,
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Cristina,Thank you for sharing your thoughts with us. We appreciate your feedback and understand your concern about the size of your room. Our team is committed to ensuring every guest has a comfortable stay, and we look forward to welcoming you back for another visit.

10/10 (非常に良い)

Justin

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Easy to reach as it is right off of the highway. Accommodations were cozy (although bring your own pillow). My favorite part was the accessible features—which worked well with traveling with an infant. Wide hallways and bathroom. Tub was easy to wash the baby, keycard can be programmed to open the automatic door so it’s easy for you to bring the stroller in. Lastly, a large area to house the pack and play. My only complaint was the restaurant staff in the morning. They were rude, lacked accommodations and were overall unprepared for the day. It was a clear departure from the evening crew who were all excellent.
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Justin,Thank you for choosing Hyatt Regency Boston/Cambridge. We're pleased to hear that our accessible features, wide hallways, and spacious accommodations made your stay comfortable, especially while traveling with an infant. However, we regret to learn about the morning restaurant team's performance, which is certainly not reflective of our standards. Your feedback will be addressed to ensure consistent quality. We appreciate your kind words about our evening crew and look forward to welcoming you back for an even better stay.

10/10 (非常に良い)

Haley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great convenience! Clean!!!!
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Hi there!Thank you for choosing Hyatt Regency Boston/Cambridge and highlighting our dedication to cleanliness, comfort, and convenience. We're delighted we provided you with a five-star experience, and we hope to welcome you back soon.

10/10 (非常に良い)

Luis Bustamante

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Paul

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very clean and tidy would use again
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Paul,Thank you for choosing Hyatt Regency Boston / Cambridge! We're glad our attention to cleanliness impressed you, and we look forward to seeing you again the next time you're in the area.

10/10 (非常に良い)

Shannon

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Christopher

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I was not used to the room set up but i was very satisfied with my stay
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Greetings!We're glad you enjoyed your stay with us, and the unique charm of our accommodations. We hope to welcome you back soon to Hyatt Regency Boston/Cambridge for another chance to explore our historical and bustling city.

10/10 (非常に良い)

Sarah

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to BU and other colleges and easy to get to other locations to visit. Newly remodeled!
2024 年 5 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Sarah,Thank you for choosing Hyatt Regency Boston/Cambridge. We appreciate you highlighting our central location to many nearby colleges and universities, as well as our recent upgrades, made to ensure all guests have a comfortable stay. We hope to see you again soon.

10/10 (非常に良い)

MATTHEW

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Carol

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff excellent from front desk to bartenders to food servers to maid service. Comfortable clean bathroom and room. Luxuries towels. The most comfortable bed and pillows ever. Restaurant breakfast lunch and dinner excellent food.
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Hi there Carol!Thank you for your recent stay with us at Hyatt Regency Boston / Cambridge. It sounds like we were able to provide you with the quality stay you expect and deserve. We are thankful for your feedback and hope we see you on your next visit to the area.

8/10 (良い)

Margaret M.、Arvada

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I wish I had known about the shuttle service, I received a charge of $88 after checkout but was expecting $20 so I will need to call to find out what these charges are from
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Margaret,Thank you for choosing to stay with us at Hyatt Regency Boston / Cambridge. While we're glad to receive the high rating, we're disappointed to learn there were aspects where we fell short of expectations. We offer our sincere apologies for any confusion there might have been with your final bill. Please don't hesitate to reach back out, and we would be happy to go over that with you. Hopefully, you were still able to enjoy your overall experience. The pleasure was all ours, and we hope you'll choose to visit us again in the future.

10/10 (非常に良い)

Anshu

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Clean comfortable friendly staff
2024 年 5 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Anshu,Our goal is to provide a comfortable and welcoming environment, and we're thrilled you felt that during your stay. We look forward to your next visit to Hyatt Regency Boston/Cambridge and are ready to make it just as enjoyable!

6/10 (普通)

Brent

小さなお子様連れの家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
Staff in my opinion were snobby and rude..
2024 年 5 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Brent,Thank you for taking the time to share your feedback with us. We are truly sorry for any perceived rudeness from our staff. We strive to provide our guests with nothing but the best service. Therefore, we will relay your comments to our team to ensure that we are meeting our high standards of hospitality going forward. Should you return to the area, we hope you'll give us another chance to provide you with the exceptional stay that we can deliver and that you truly deserve.

10/10 (非常に良い)

ann-caroline

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and spacious room
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Thanks, Ann-Caroline, for the perfect rating and for sharing what you enjoyed the most about your stay. Our housekeeping team will be pleased their efforts were highlighted in your review. It was a pleasure welcoming you to Hyatt Regency Boston / Cambridge. Come back anytime!

6/10 (普通)

Tyler

2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Kayla

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jianzhong

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall very good service and amenities
2024 年 4 月に 3 泊滞在
General Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Hello,Thank you so much for taking the time to share your thoughts on your recent visit. We work hard to meet expectations like yours, and we’re happy to hear our excellent service and fantastic amenities hit the mark for you. It was a pleasure having you here, and we hope you return soon!

4/10 (不満)

Samantha、Southwest harbor

良かった点 : スタッフとサービス
気になった点 : 清潔度
2024 年 4 月に 1 泊滞在

8/10 (良い)

Michael

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient location in Cambridge.
2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Jamie

Great room, great food and great location!
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Hello Jamie,Now that's a review we love to see! Thank you for sharing! Our team works hard every day to make sure our guests have a great experience, so we are thrilled to know we exceeded your expectations. We look forward to welcoming you back to Hyatt Regency Boston / Cambridge any time you're heading back to our area.

4/10 (不満)

Michelle

良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
Service isn’t matching with classic outfit. There were extra overnight stay fees that were not expected
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Michelle,We're sorry to hear that you didn't have a good time with us overall. Please accept our apologies for any disappointment in the service you received during your visit, and we will be sure to discuss your comments regarding this matter internally. In addition, while we always strive to be as transparent as possible regarding our fees, your feedback is gratefully received and will be kept in mind for the future. Thank you, and we hope you will consider giving us another chance soon.

8/10 (良い)

Michael

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great property. Frank at the front desk was very helpful and kind. Walking distance to MIT and short Uber to Fenway. The only issue I had with my room was the center nightstand had a strong ash tray smell. At times it was pretty strong but not enough for me to complain or request a room change. Not a big deal. Overall great property.
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Michael,Thank you for taking the time to provide your review of Hyatt Regency Boston / Cambridge. We are delighted you found it to be a great property, especially with its convenient location near MIT and Fenway Park. It sounds like Frank at the front desk made a great impression with his helpfulness and kindness, which is what our hospitality is all about. Your feedback regarding the odor in your room is appreciated and will be addressed with housekeeping. We look forward to you staying with us again in the future.

10/10 (非常に良い)

Leila

出張, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Front staff were friendly
2024 年 4 月に 1 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Greetings!We are happy to hear you enjoyed your recent stay with us at Hyatt Regency Boston/Cambridge. Our staff loves to make our guests feel at home, and we're delighted that they left such a tremendous impression on you. We look forward to welcoming you back for another great stay soon!

10/10 (非常に良い)

Robin

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Friendly staff and lovely hotel. Convenient location
2024 年 4 月に 4 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Greetings Robin,Thank you for providing your review of Hyatt Regency Boston/Cambridge. We are delighted to know that our friendly and accommodating staff, aesthetic appearance, and appealing location provided you with the stay you deserved. We look forward to hosting you again in the future!

10/10 (非常に良い)

Christopher

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My partner and I stayed here for 5 nights as I ran the Boston marathon on Monday. The hotel itself is wonderful with picturesque views of the Charles River. The reception staff are really helpful (shout-out to the lovely lady who recommended places to go to in Salem, as her sister lives there) it was definitely worth visiting, we had a blast! There were a lot of other marathon runners staying too and this gave the hotel a community feel. There is a trader Joe's about 20 minutes away from the hotel, which was ideal. The pasta night was a great idea (only critique is the size of the pasta was on the smaller side, I definitely felt like I could have done with some more the day before a marathon 😄) We did spend a fair amount of money on Ubers just to get to the other side of the Charles River and back. Overall really happy with our stay and would recommend to anyone running future Boston marathons.
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 19 日)
Hi there!Thank you so much for the five-star review. We hope you had a great time running the Boston Marathon! It's wonderful to hear you had such an excellent stay with us and enjoyed the top-notch hospitality our team works hard to deliver to our guests. We'll pass on your compliments, and we hope you'll come back again!

10/10 (非常に良い)

PATRICIA GUADALUPE SANCHEZ

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Personal muy atento y amable
2024 年 4 月に 5 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Hello Patricia,It is wonderful to know that you had an excellent experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations! Thank you for your glowing review and perfect rating, and we hope you return soon.

10/10 (非常に良い)

afshin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Safe
2024 年 4 月に 2 泊滞在
General Managerからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Afshin,Your comfort and security are our top priorities, and we're pleased this stood out during your time with us. We look forward to welcoming you back to Hyatt Regency Boston/Cambridge for another safe and enjoyable experience!

10/10 (非常に良い)

Kimberly A

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 1 泊滞在