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Reviews of The Samoan Outrigger Hotel

3 out of 5
The Samoan Outrigger Hotel
Motootua, Apia

Reviews

8.4

Very Good

Rating 10 - Excellent. 91 out of 209 reviews" "
Rating 8 - Good. 85 out of 209 reviews" "
Rating 6 - Okay. 20 out of 209 reviews" "
Rating 4 - Poor. 7 out of 209 reviews" "
Rating 2 - Terrible. 6 out of 209 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Kaushika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a good stay but would highly recommend a restaurant at the property. I had to walk out of the hotel to look for food and mostly restaurants are closed during the weekend.
Stayed 2 nights in May 2024

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities
lovely property right in the main town. Great spot if you need to stopover before the airport. Well maintained, lovely staff who were so helpful to me when I showed up in Samoa with very little planned, good price. Only thing I would note is I stayed in a fale which was very comfortable but I made the rookie mistake of not bringing bug spray and despite the mosquito net, got bit quite a bit (mosquitos love me). Be mindful of having bug spray if you're staying in the outdoor accommodation.
Stayed 1 night in Apr 2024

8/10 Good

Maranina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I always enjoy staying at the Samoan Outrigger. This was my second visit in six months and each were very enjoyable experiences. The staff are very friendly and helpful, and the hotel and environs are beautifully maintained. Fa'afetai lava!
Stayed 2 nights in Mar 2024

10/10 Excellent

Ewa

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was amazing. Lovely ladies. Breakfast were very nice. Plus for a socket and a fan in the fale :)
Stayed 3 nights in Feb 2024

10/10 Excellent

Kevin, Princeton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very atmospheric
Stayed 1 night in Feb 2024

8/10 Good

Vineta

Traveled with family
Liked: Cleanliness, staff & service, amenities
The property is clean and well kept. The problem with the room was the little holes in the ceiling above. Tiny black sandy stuff dropped into my hair and ears and into my bed sheets and pillows every morning when I wake up. Please check Room 11. Otherwise …. I like the hotel very much. Thank you 🙏
Stayed 9 nights in Jan 2024

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing!!! The hotel is spotless clean and nice. I loved it very much!
Stayed 4 nights in Dec 2023

8/10 Good

Beryl

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful Samoan and colonial mix setting. With a pool and quiet.
Stayed 7 nights in Dec 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Samoan Outrigger Hotel is the perfect place to stay. Thank you to the amazing hotel team for going above and beyond and making our stay wonderful. Thank you very much.
Stayed 3 nights in Oct 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Samoan Outrigger Resort was an absolute pleasure to stay with. The staff are super helpful and outgoing and helped to make our stay amazingly wonderful. Thank you very much.
Stayed 3 nights in Oct 2023

8/10 Good

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
It is an old character building with heaps of character and a swimming pool and very friendly and very helpful staff.
Stayed 2 nights in Oct 2023

4/10 Poor

Lucy, Campbelltown

Traveled with family and small children
Wouldn’t recommend for families especially if looking to book the traditional Fale. Location of property isn’t far from town so easy to find. I was booked to stay 2 nights but unfortunately only stayed one night given how noisy and uncomfortable the bedding was. Don’t take huge suitcases as the only access to the fales are steep stairs. Budget hotel so you pay for what you get. Very noisy due to local dogs who barked nonstop for hours. Shared bathroom facilities which were quite dated. Simply a bed to rest on and nothing else.
Stayed 2 nights in Sep 2023

6/10 Okay

Ian

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Daily breakfast was nice, you don’t have a choice, everyone gets the same. The showers are often cold in the am or late pm. Lucky it’s pretty warm there. Rooms are very basic. Staff are absolutely gorgeous.
Stayed 7 nights in Sep 2023

10/10 Excellent

Sherry

Liked: Cleanliness
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharlene

Stayed 5 nights in Jul 2023

6/10 Okay

Ralf, San Jose

Traveled with family
Liked: Amenities, property conditions & facilities
We had a mixed experience and would prefer other hotels if we return to Apia. If you need a quiet place you might want to consider booking another hotel, the street corner Outrigger is located, is very (very!) busy, even during the night. Breakfast is served (no buffet). When you ask for some more toast with butter and jam, then you get a tiny bit of butter and a teaspoon of jam - it really felt odd, appeared like they ran out of butter and jam. The pool and garden are nice indeed. We did not feel that the staff was going above and beyond: Any question or ask "out of the ordinary hotel related", they just shrugged their shoulders. The 24/7 reception desk sounds good, but when we arrived at the hotel at about 10.30 pm, the receptionist was sleeping on the sofa. For what they offer I believe they are overpriced. You will find better deals. Keep in mind: Private restaurants have closed on Sundays!

8/10 Good

Sarah

Stayed 1 night in Aug 2023

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The aesthetic of the hotel was my favorite part. The traditional fales were really cool!
Stayed 2 nights in Jul 2023

10/10 Excellent

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
The spirit of charm and tranquility is unmatched in Samoa. Every room option has a certain unique vibe and the breakfast was always diverse and yummmy! If you’re considering an authentic chill affordable getaway , stay here . Faafetai Lava.
Stayed 6 nights in Jul 2023

10/10 Excellent

Fernanda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 5 nights in a room and it was lovely. The room was comfortable and the facilities well maintained and clean. The outdoor area is also great. All the staff were super friendly and kind. We recommend it.
Stayed 4 nights in Jul 2023

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved the ambience of the hotel. It was like living in another era of Samoa. Great service and delicious breakfast.
Stayed 2 nights in Jun 2023

10/10 Excellent

christopher, Alpine

Stayed 1 night in Jun 2023

10/10 Excellent

Neon

Traveled with family
Liked: Staff & service, property conditions & facilities
Feels like home.Love the service and friendly staff. Love everything about this place.

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and fits a budget
We loved this hotel so much, that we came back and stayed again at the end of our trip. Super clean, we loved the staff, the fales and rooms were beautiful, and the pool and yard is stunning.
Stayed 1 night in May 2023

10/10 Excellent

Rob

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023

6/10 Okay

Sebanayagam

Liked: Staff & service
simple things such as a soap dispenser in the bathroom would have been better. In the Fale (hut style open area), the mobile phone charging could have been at a lower level. the power switch should be lowered as well. the path besides the main reception should be lighted better as it has step in the path causing to stumble at night.
Stayed 3 nights in May 2023

8/10 Good

Sheryl

Stayed 4 nights in May 2023

10/10 Excellent

Brent

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room had recently been done up and looked good. The staff were just lovely and very helpful. It was great value for the cost. Air con was great and the pool was so nice to cool down in. Breakfast was really nice and a great time to meet other guests. The owner was also very nice. We will be back even though we can stay locally with friends. Loved it.
Stayed 7 nights in Apr 2023
Response from Claus on May 1, 2023
Talofa Brent,Faafetai tele lava for your encouraging feedback. Since we opened we have worked hard to upgrade our little property so its very nice to read this. Thank you so much for staying with us and we will look forward seeing you again soon. Best regardsClaus Hermansen

2/10 Terrible

ABDUL

Business traveler
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were nice & friendly
Stayed 2 nights in Mar 2023
Response from Claus Hermansen on Apr 2, 2023
Talofa Abdul,I was the one checking you out in the morning. When I asked you if everything was fine you said; "Yes". You were staying for two nights in our rooms with ensuite and AC. We have just painted your room and installed smart TV. So would like to know more about what made you not enjoy your stay with us. Best Regards Claus Hermansen

4/10 Poor

Gillian

Liked: Staff & service
The staff were welcoming and friendly. It is a budget hotel so I didn’t have high expectations. Clearly the room hadn’t been used for a while so in a high humidity climate, things are going to be damp. The bed was damp and there was an overwhelming musty smell. I discovered it was the cushions and pillows that were causing it so took them out of the room and it smelt better. After the air conditioning had been on for a while the bed had dried out a bit for the second night. There was a kettle in the room and it had been treated with some kind of disinfectant. Even after boiling some spring water in it several times and throwing it out, my tea still tasted of it. The room was clean and the breakfast was nice.
Stayed 2 nights in Mar 2023
Response from Claus Hermansen on Mar 28, 2023
Talofa Gillian,I am very sorry that you didnt have a better stay. We will certainly change the pillows. I wish you would have informed me so we could have changed them while you were here as I saw you several times during your stay. The room is often in use and we had a couple in that same room for one week one night prior to your arrival. Once again thank you for your comments. Best regards The Samoan Outrigger Hotel

8/10 Good

Peter

Liked: Cleanliness, staff & service
Big cockroach in hall, guess this is not unusual but also off putting
Stayed 1 night in Mar 2023
Response from Owner on Mar 13, 2023
Talofa Peter,Thank you for your review. As you stayed here you will know that we clean daily and keep the place in order. With all the doors open in the main building during the day unfortunately it can happen in the tropics. Best regardsThe Samoan Outrigger Hotel

2/10 Terrible

Finesi

Stayed 1 night in Jan 2023
Response from Owner on Feb 8, 2023
Talofa,Thank you for your review. As mentioned to you when you were here the room that we booked was the correct room according to the booking request we received. I printed out the booking request and gave it to you so you could contact your agent/booking site who obviously booked the wrong room category. I know that you were not happy with the type of room you got but the mistake was not ours. Once gain thank you for staying with us and I am sorry that things didnt go as planned. Best RegardsClaus HermansenThe Samoan Outrigger Hotel

10/10 Excellent

timothy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cool place
Response from Claus on Jan 30, 2023
Thank you so much for your kind review and for staying with us. Glad that you enjoyed your stay. We wish you all the best for 2023.Best RegardsThe Samoan Outrigger Hotel

8/10 Good

Lulian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a great place for when you arrive in Samoa. You meet like-minded people, travelers and it's fairly quiet and comfortable to stay in, all that for a great price. Breakfast is good :), they have a pool and you should stay in the Fale as a first experience and see if it's your thing ;) The staff are very nice and always open for a nice chat
Stayed 1 night in Nov 2022

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2022

10/10 Excellent

Shahnaz

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, clean, peaceful, good breakfast, friendly people , Helpful, joyful, like home !!!!!!!!!!!!
Stayed 4 nights in Oct 2022
Response from Owner on Oct 22, 2022
Talofa Shahnaz,It was a real pleasure to meet you. All the best and I am sure you will be back to Samoa again.Best RegardsThe Samoan Outrigger Hotel

10/10 Excellent

Bryleigh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hosts were all so lovely and friendly. The place was quiet which was appreciated. Pool was great. Shared facilities were upkept. Breakfast was always a lovely start to the day. Just wish my fan had more than one setting as it would only work for the highest setting and i couldn’t keep it on all night due to noise and it looked like it was going to fall off. Overall i loved my stay here. Would stay again
Stayed 3 nights in Aug 2022
Response from Outrigger Hotel on Aug 23, 2022
Talofa lava Bryleigh,Thank you so much for your nice comments. It was nice having your with us. As you know we have done lots of upgrades/renovation work for the past year so will certainly have a look at that fan. Once again thank you so much and all the best.Kind regardsThe Samoan Outrigger Hotel

8/10 Good

Ie, Auckland, NZ

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, tidy and central outfit. Very friendly staff. Excellent service. The rooms in the reception level get hot and stuffy during the day so the pool facilities came in very handy. The breakfast provided a nice start to the day.
Stayed 6 nights in Nov 2019

10/10 Excellent

Kirsten

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are so friendly and helpful in every way and make you feel at home. Our room was very spacious and we had everything we needed including a fan which we left on overnight. The pool is great to come home to after a day of seeing the sights around the island. Breakfast is delicious. The kitchen has everything you need to cook a meal, but there are lots of great restaurants in close walking distance. This is a great place to base yourself if you’re interested in trekking around the island sightseeing or want to be close to Apia.
Stayed 5 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, amenities, property conditions & facilities
Super helpful and friendly staff. Clean and well maintained. Good value.
Stayed 2 nights in Aug 2019

10/10 Excellent

Julie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff & service were fantastic and loved the breakfast. Rooms well kept and any requests were dealt with immediately.
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great pool area and breakfast. Nice simple but clean room. Having a TV was good.
Stayed 1 night in Jul 2019

6/10 Okay

Bennie

Liked: Cleanliness, staff & service
We got a room with no a/c, but it cooled off at the night time. Nice breakfast.
Stayed 1 night in Jun 2019

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely traditional place, extremely friendly and helpful staff who really make your stay special. Good location, quick cheap taxi or 20 min walk into central Apia. Nice pool area and sufficient basic continental breakfast. Guests can use the kitchen for lunch and dinner.
Stayed 5 nights in Apr 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved everything about this place. The staff, the pool, the clean showers. There is not a lot to do around it, but if you need a place to chill, meet other travelers, and be 2 minutes drive from Apia center - this is the place to be.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The perfect Samoan hospitality. I stayed in a fale. which was cleaned everyday, along with fresh towel. The pool is a bliss, and the staff is A+
Stayed 2 nights in Mar 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
The staff were very helpful and accomodating, This is a family hotel and its very safe for kids, it would be nice to have aircon in all the rooms.
Stayed 7 nights in Jan 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The most friendly staff! It’s a humble accommodation but a fun and authentic island experience. I only stayed for a few hours to catch some sleep and shower during my layover but it was worth the experience. Also super conveniently located from the city center!
Stayed 1 night in Oct 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2018