ガゼボ

スワンドール ホテルズ & リゾート トプカピ パレス - オールインクルーシブの口コミ

5 out of 5

口コミ

8.4

とても良い

評価 10 - 965 件の口コミ中 537 件が非常に良い" "
評価 8 - 965 件の口コミ中 222 件が良い" "
評価 6 - 965 件の口コミ中 111 件が普通" "
評価 4 - 965 件の口コミ中 40 件が不満" "
評価 2 - 965 件の口コミ中 55 件が非常に不満" "

8.8/10

清潔度

8.4/10

スタッフとサービス

8.6/10

設備とサービス

8.6/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

ryosuke

小さなお子様連れの家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
清潔で、文句なしのホテルです。
2023 年 6 月に 3 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2023 年 7 月 1 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing
We booked a disabled room mistakenly and when we arrived to hotel Ms. Yesim was so polite to offer us a very special guest room normally not offered to customers. Hotel is amazing. Rooms are recently renewed, food is incredibly good, pools and beach are so much fun with animator team , definitely want to come again!
2019 年 9 月に 4 泊滞在
Guest Relations Managerからの返信 (投稿日 : 2019 年 10 月 15 日)
Dear Guest, First of all, we would like to thank Swandor Hotels & Resort Topkapı Palace family for your feedback. Thank you very much for taking the time to share your experiences with us and other holiday lovers. Such good notifications from you motivate us to do better works. Our aim is to make every guest staying at our hotel feel the difference of Swandor Hotels and leave our hotel with good memories. We will always welcome you again in our hotels! Kind Regards, Guest Relations Manager Mustafa KARABABA

10/10 (非常に良い)

Atif Hussain

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We had an amazing stay at Swandor and loved every minute. Hoping to come back again soon.
2024 年 5 月に 4 泊滞在

8/10 (良い)

Harshil

家族旅行
良かった点 : 施設のコンディションと設備
Property has very good facilities and kids entertainment setup. Plenty of dining options with amazing buffets and drinks. Steam, Sauna and Hamam bath facilities are also nice. Few things around cleanliness can be improved, flies were found on fruits during break fast and Lunch times. Paper tea cups in rooms in such a big resort was not expected. No special day arrangements for guests. My daughter had her fifth birthday during the stay. I reached out to dining staff for arranging a small cake but they denied. Most of the staff cannot speak English, which becomes a problem sometimes. Overall but the resort is very nice.
2024 年 5 月に 5 泊滞在

6/10 (普通)

Katya

気になった点 : 清潔度
2024 年 3 月に 2 泊滞在

10/10 (非常に良い)

Jamie Kishor

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Brilliant hotel I would definitely recommend and go again
2024 年 5 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 25 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

MD RABIUL

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
First time went there and stayed four nights.it was really pleasant tour.
2024 年 5 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Thomas

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
What a Great stay! We got a great deal with expedia booking online and when we arrived we were told we also had a free room upgrade, which was a lovely bonus! we were greated with champagne and a few treats at the door and then given all the information we needed for our stay by two very helpful women Laura and Ebru It was a very beautiful hotel with many great facillities, great bars, an amazing private beach and loads of pools! It had a great variety of food at meal times, very well presented with lots of seating available, the staff were very friendly and accomodating providing drinks on request and cleaning up very efficiently. Great place!
2024 年 5 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Guest ,While we aim to offer you better service every day with our guest satisfaction-oriented service approach, our professional team, each of whom is professional in their own fields, strives to create the most memorable and pleasing holiday experience possible for our guests. We are very happy and motivated to hear that we were able to achieve this. We would also like to thank you for your positive evaluations by taking your valuable time. We would like to state that we will always be pleased to welcome you again in our hotels within Swandor, where we focus on bringing all our services to perfection by shaping them with the comments of our valued guests. Best Regards,Swandor Topkapi Palace Management

8/10 (良い)

Marzena Porzezynska-

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We stayed 4 nights at Swandor Hotel & Resort Topkapi Pałace. We enjoyed our vacation there but we were little bit disappointed that in la carte restaurants there is additional charge for dining options. In all inclusive resort everything suppose to be included in the price and quests need to know about it. We like night shows & live music very much, so entertaining was amused. The most memorable experience in dining area was dinner in Kebab House( Hürrem Restaurant) where dining service was really good. We love Turkish hospitality and especially Ruken ( waitress)& Mazhar ( waiter) were the most likable people in entire resort. They were always smiling and greeting us with outgoing personality. Overall, we had a pleasant holiday with my husband. It is a welcoming family resort with narrow access to private beach area.
2024 年 5 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 (良い)

Cornelis

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel en service niet op aan te merken. Is gewoon goed! Alleen waren er gewoon teveel mannelijke gasten van de voetbal toernooi aanwezig die zich iets te afwijzend reageerden op de vrouwen. Vooral als men een beetje teveel drank op hadden werd men te luidruchtig..
2024 年 4 月に 11 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Heike

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Sauber, sehr gut, direkter strandzugang, super essen, gutes Programm
2024 年 5 月に 3 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 11 日)
Lieber Gast Zunächst einmal möchten wir uns bei Ihnen bedanken, dass Sie Ihren Urlaub in unserem Hotel verbracht haben und dass Sie uns Ihre wertvolle Meinung mitgeteilt haben, die uns immer dazu anregt, besser zu werden. Wir freuen uns, dass wir mit unseren verschiedenen Einrichtungen und unserem Qualitätsservice zu Ihrem wunderbaren Aufenthalt beigetragen haben. Wir freuen uns darauf, Sie wieder in den Hotels der Swandor-Gruppe begrüßen zu dürfen. Liebe und beste Grüße, Swandor Topkapi Palace Geschäftsführung

10/10 (非常に良い)

Simona、Dortmund

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 8 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

Sana

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス、設備とサービス
The resort is fairly average, it is a decent size but could do with more of its staff speaking English. The taxi ordering is a bit farcical. Restaurants are decent but could do with being open longer. We had a medical emergency, someone turned up around 20 min's after; was ridiculous. We did receive some positive experiences from members of staff, so it wasn't all dire. We asked for our rooms to be close together, and had to change rooms on the second day; due to the hotel not actioning our previous request - sigh. However, for an average stay would recommend this resort; would give it a 6 out of 10.
2024 年 5 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Guests Thank you for taking the time to share your experience at Swandor Hotels & Resorts - Topkapı Palace. We are thrilled to hear that you thoroughly enjoyed our spacious resort, the variety of pools and bars and our well-organised entertainment programmes. We are also delighted that our friendly and attentive staff and the variety of food at our buffet and beach café contributed positively to your stay.Regarding your feedback about the taxi service, we would like to clarify that these facilities are independently operated and not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure that their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you back in the future for a smoother experience.Yours sincerely,Swandor Hotels & Resorts - Topkapı Palace Management

6/10 (普通)

Shabrez

カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、施設のコンディションと設備
気になった点 : スタッフとサービス
The resort was a decent size, fairly clean and had a nice atmosphere. However, the amount of staff that were unable to speak English was shocking, also not all staff were courteous and we had a medical emergency - but the response time was unacceptable.
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

Nazyah

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Wish I could say better things - I had to ask for an iron & board 3 times, asked for a alcohol free drink he put alcohol in it - lucky I always observe & he was really dismissive about it when I said no alcohol as if I’m a inconvenience! Some staff are just rude and entitled they really ruin it for the hardworking ones - made me pay for a glass that broke in the room when they admitted it wasn’t my fault (£90) They really need to work on their customer service in Turkey in general. Overall my little boy enjoyed it hence the 3 stars
2024 年 4 月に 8 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Maik Uwe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Alle super
2024 年 4 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

YDANIA、maimi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
very nice
2024 年 4 月に 2 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

Mohammad Abul

小さなお子様連れの家族旅行
It was decent
2024 年 4 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Mobeena

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My husband and I throughly enjoyed our stay at Swandor. The property was always very clean. The staff were all so nice and helpful. We especially enjoyed the darts session by the entertainment team. It was a beautiful holiday. Thank you
2024 年 4 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Ibrahim Ethem

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Swandor Topkapı Palace Yönetimiからの返信 (投稿日 : 2024 年 5 月 2 日)
Değerli misafirimiz,Öncelikle tarafımıza iletmiş olduğunuz görüşleriniz için Swandor Hotels&Resort Topkapı Palace ailesi adına teşekkür ediyoruz.Zaman ayırarak deneyimlerinizi bizlerle ve diğer tatil severlerle paylaştığınız için çok teşekkür ediyoruz. Sizlerden gelen bu denli güzel bildirimler, bizleri daha güzel işler çıkarmak için motive etmektedir.Amacımız otelimizde konaklayan her bir misafirimizin Swandor Hotels farkını hissetmesi ve otelimizden güzel hatıralarla ayrılmasıdır.Otellerimizde sizleri yeniden ağırlamaktan her zaman memnuniyet duyacağız!SaygılarımızlaSwandor Topkapı Palace Yönetimi

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

KATE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Other then inconvenient bed and average food - excellent
2024 年 4 月に 3 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 (良い)

Supriya

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
I like everything the lady who did my hammam was great ayesha her name is if i am not wrong Just the food sometime feels like served old .
2024 年 4 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Hannah

2024 年 4 月に 6 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

Karishma

家族旅行
良かった点 : 設備とサービス
Difficult to communicate, lack of customer care, felt unsafe
2024 年 4 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

Kavita

小さなお子様連れの家族旅行
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
The hotel is great in terms of how clean it is and has lots of different pools. But the food lets this hotel down BIG TIME. If you like eating buffet style food for Breaky, Lunch & Dinner. Same food is served every morning, every lunch & every dinner. Not sure how a hotel can get away with saying they have 5 resturants when they all open at different times. I’ve been on many holidays but this really did let it down for us. Not to mention some the staff cant be bothered to help you. Then there is the odd staff member who are just outstanding. It’s also not located near Lara beach which is good 15mins drive away.
2024 年 4 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Daniella

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Marina

2024 年 4 月に 2 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 5 月 6 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 (良い)

Nuray

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Es gab keinen Basketballplatz und es wurde auch nicht dabei geholfen mit dem Hotel nebenan, welches einen hatte eine freundliche Absprache zu treffen! Es sind mehrere Anläufe nötig gewesen, um überhaupt unser Anliegen verständlich zu machen. Am Strand waren Bauarbeiten an den Stegen, d.h. diese konnten wir gar nicht begehen. Im März war nur das Hauptrestaurant und die Snack-Bar geöffnet. Das warme Schwimmbecken war durchgängig nutzbar.
2024 年 3 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 15 日)
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden. Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben. Wir würden uns freuen, Sie wieder in den Hotels der Swandor Group begrüßen zu dürfen.Mit Liebe und Grüßen,

10/10 (非常に良い)

Samuel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

bibin、salford

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place. Be careful with the Moses barber shop inside as they do scamming tactics to get the most money out of you.
2024 年 4 月に 6 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

Madalitso、COVENTRY

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 4 月に 6 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 (非常に不満)

Bhumit

グループ旅行
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We chose to visit this dreadful place for our friend's birthday, and it turned out to be our worst holiday experience ever. We stayed for four nights, and from the moment we arrived to the day we left, this hotel was undoubtedly one of the worst choices. The staff were unhelpful and had the audacity to reprimand us for making noise in our own room at night, which is unacceptable for a resort. Additionally, our room wasn't cleaned once during our entire stay. They also misled us about the availability of food and activities, claiming they only start in April, despite no mention of this on their website or during booking. They were uncooperative, making our stay difficult and uncomfortable. I strongly advise against staying here; it's a complete rip-off and a scam. Don't trust the photos or half of the reviews; find somewhere else.The staff, particularly the bellboys, were utterly useless. The food was also terrible and gave all of us food poisoning, and we intend to take further action regarding this matter.
2024 年 3 月に 3 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,Thank you for your feedback.To clarify, we respect your past holiday experiences and statements. However, you accuse us in your statements, and when you do this, you act only with your feelings without any basis.All our staff are experienced and experts in their fields. They do their jobs with love and dedication. It is recorded that we did not agree with the statement that our room was not cleaned, that when we checked our records, the do not disturb light was on and that it was cleaned on other days.Our facility is planned by taking into account the situations you have stated in your declaration. Indoor/outdoor area definitions, status and quotas of event areas have been clearly explained to all our guests who want to make a reservation at our facility during this period. This information is clearly expressed in all channels where information about our facility can be obtained, including the channel through which you purchased it.We keep you informed and wish you a good day.

8/10 (良い)

Sanjeev

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent hotel with good services. The buffet fantastic, swimming pools excellent, good access to the beach and reasonably good entertainment. Even after check out free to continue using the facilities.
2024 年 4 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 12 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Benjamin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Essen und objekt waren super
2024 年 3 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 6 日)
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

10/10 (非常に良い)

Rajiv

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great, really enjoyed our stay
2024 年 3 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 6 日)
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 (良い)

Fatmire

家族旅行
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Insgesamt war sehr schön, dass personal ist super 👍.Das Hotel und die Lage ist hervorragend.Unsere Zimmer wurde jeden Tag aufgeräumt ,aber leider nicht sauber gemacht 🙁….. Zu viel speise Auswahl, aber leider vieles hat nicht so gut geschmeckt .!Mir wäre es lieber weniger und schmackhaft
2024 年 3 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 6 日)
Lieber Gast,Zunächst möchten wir uns bei Ihnen dafür bedanken, dass Sie sich entschieden haben, Ihren Urlaub in unserem Hotel zu verbringen, und dass Sie Ihre wertvollen Meinungen geteilt haben, die uns immer dazu ermutigen, besser zu werden.Wir freuen uns, mit unseren verschiedenen Einrichtungen und unserem hochwertigen Service in unserer Einrichtung zu Ihrem wundervollen Aufenthalt beigetragen zu haben.Grüße,

8/10 (良い)

Hafizullah

2024 年 3 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 (良い)

William

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property is great. Lot of dining options. Staffs are friendly and helpful. Some part of the resort is underconstruction during our stay. The concert at night is a bit loud. We can still hear it even all doors and windows are close. Check-in/out is easy. We asked for assistance to book a taxi for us. Unfortunately the taxi that arrives don't want to use the meter (asked for a fixed rate higher than what it should be) and we have no other choice but to take it otherwise we will be late for our scheduled bus. It will be better if the hotel have contact with a reliable taxi company that will not take advantage of their guest. FYI, taxi number is 07 T 4273 (KUNDU TAKSI). Please don't call that taxi company again.
2024 年 4 月に 1 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 4 日)
Dear Guest,First of all, thank you for taking the time to write a comment about our hotel. Any feedback regarding our facility will shed light on the work we do on behalf of our service quality and is extremely important to us.Regarding your feedback about the shop and taxi service, we would like to clarify that these premises are independently operated and are not under our management. However, we are very sorry for any inconvenience this may have caused you and your feedback is important to us. We will pass your comments on to the relevant service providers and encourage them to ensure their prices are fair and transparent.Thank you once again for your valuable feedback. We hope to welcome you again in the future for a smoother experience.Best Regards,Swandor Topkapi Palace Management

10/10 (非常に良い)

Lilcreshia

2024 年 3 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Mosunmola

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Everything was perfect during our stay in the duplex, except for the lack of air conditioning. Despite this small inconvenience, we had an incredible time as a family. I must mention that the staff, especially Fatima from guest relations, were amazing.
2024 年 3 月に 5 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

8/10 (良い)

MALLIKHARJUNA RAO

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent
2024 年 3 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

4/10 (不満)

jessica

家族旅行
良かった点 : 清潔度
気になった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
We were VIP and we never received a bottle of wine as promised. The air conditioning was not turned on for the season and not all amenities were open even though they were advertised.
2024 年 3 月に 3 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

2/10 (非常に不満)

jessica

Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Guest,Thank you for your feedback.If you had mentioned in the comment why you gave the score you gave, we could have given you information or satisfaction. We are curious about how you misinformed our guests about our facility in different ways and what you based your rating on. In this context, we would like to state that we do not compromise on the service quality that our guests are accustomed to. All kinds of services that we undertake to provide in our hotel concept continue without any reduction.We would like to take this opportunity to state that if we have the chance to host you again, we will eliminate the misunderstandings we have experienced and the situations and events that you evaluate negatively.Best Regards,Swandor Topkapı Palace Management

6/10 (普通)

REZA、WOODLAND HILLS

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
In this property 13 years old consider as adult. After 1 houre conversation with manager they fix it otherwise they said you have to pay 130 euros more . Other than that the hotel was great
2024 年 3 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 3 日)
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Cris

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent food and accommodation. Big rooms and nice balcony. Food was great, varied even though only one restaurant was open since off season. Outdoor heated pool was great, wished they’d heat the other pools which were icy! Ham-man and sauna could have been cleaner.
2024 年 3 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 2 日)
Dear Guest,We would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Rajesh

2024 年 3 月に 4 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Özcan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 5 泊滞在
Swandor Topkapı Palace Yönetimiからの返信 (投稿日 : 2024 年 4 月 3 日)
Değerli Misafirimiz,Öncelikle tatilinizi otelimizde geçirmeyi tercih ettiğiniz ve bizleri daima daha iyi olmaya teşvik eden değerli görüşlerinizi paylaştığınız için teşekkür ederiz.Tesisimizde bulunan farklı olanaklarımız ve kaliteli hizmetimiz ile harika geçen konaklamanıza katkıda bulunmuş olmaktan mutluluk duyuyoruz.Saygılarımızla,Swandor Topkapı Palace Yönetimi

10/10 (非常に良い)

DARSHAN

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is a grand building that is very well maintained, dining, communal areas, and pools are very clean and well looked after. With gated entrance and security at the front of the hotel it feels a much safer place. The heated indoor and outdoor pool is a bonus. The variety and quality of food were good and I don't think we ever felt bored even while staying for a week. Water park was not open but it looked decent enough. The only downsides we noticed were Air conditioning does not seem to work and in fact, it started blowing hot air, when we spoke to guest relations there was mention of a particular date that it will be switched back to its standard settings. not sure whether that is a sensible option rather than relying on actual temperature outside. Second problem is not only limited to this hotel and it is generally noted in most of the holiday destinations. There seems to be a carefree attitude toward the amount of plastic used in bottled water, I am sure there is more ecofriendly alternatives available like use of water fountains rather than 500 ml bottles.
2024 年 3 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Guest,First of all we would like to express our gratitude for your choice of Swandor Hotels & Resorts Topkapi Palace. Reviews about our hotel are very important and help us continuously improve the quality of our service. We would like to remind you that we will always be pleased to welcome you in one of our Swandor Hotels & Resorts.Best Regards,Swandor Topkapı Palace Management

10/10 (非常に良い)

Belma

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Ich bin so begeistert vom Hotel und der Service ist grandiose. Ich kann es vom Herzen weiter empfehlen.
2024 年 3 月に 7 泊滞在
Swandor Topkapı Palace Managementからの返信 (投稿日 : 2024 年 3 月 31 日)
Lieber Gast,Zunächst möchten wir uns im Namen der Familie Swandor Hotels&Resort Topkapı Palace für Ihre Kommentare bedanken.Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns und anderen Urlaubsliebhabern zu teilen. Solche netten Mitteilungen von Ihnen motivieren uns zu besserer Arbeit.Unser Ziel ist es, dass jeder Gast, der in unserem Hotel übernachtet, den Unterschied von Swandor Hotels spürt und unser Hotel mit guten Erinnerungen verlässt.Wir freuen uns immer, Sie wieder in unseren Hotels begrüßen zu dürfen!Grüße