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シェラトン アムステルダム エアポート ホテル アンド カンファレンス センターの口コミ

4 out of 5
シェラトン アムステルダム エアポート ホテル アンド カンファレンス センター
Schiphol Boulevard 101, Schiphol

口コミ

9.2

とても素晴らしい

評価 10 - 1140 件の口コミ中 802 件が非常に良い" "
評価 8 - 1140 件の口コミ中 212 件が良い" "
評価 6 - 1140 件の口コミ中 71 件が普通" "
評価 4 - 1140 件の口コミ中 21 件が不満" "
評価 2 - 1140 件の口コミ中 34 件が非常に不満" "

9.6/10

清潔度

9.2/10

スタッフとサービス

9.0/10

設備とサービス

9.4/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

Hongo

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel is situated in the airport. That is the point.
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Hongo,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

6/10 (普通)

Naozumi

2024 年 4 月に 2 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Naozumi,Thank you for taking the time to review your stay with us and for choosing our hotel. We hope to have the chance to welcome you again!Kindest regards,

10/10 (非常に良い)

Mizuki

2024 年 3 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 9 日)
Dear Mizuki,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

8/10 (良い)

Mizuki

良かった点 : 清潔度、スタッフとサービス
2024 年 3 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 3 月 12 日)
Dear Mizuki,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

8/10 (良い)

Takahashi

2023 年 12 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 1 月 12 日)
Dear Takahashi,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Yutaka

2023 年 10 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2023 年 11 月 7 日)
Dear Yutaka,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit, and we look forward to welcoming you back next time you visit the area.Kindest Regards,

4/10 (不満)

宿泊されたお客様

出張
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
チェックインの対応が悪い
フロントに4人以上スタッフがいたが、既にほかの客の応対をしている一人を除いて、チェックインを待たされた。また、チェックイン時の担当は口数が少なく、キーを渡す段階になって再度デポジットのためにクレジットのPIN入力を求めてきた。1回目のクレジットカードの入力はなんだったのか説明が不十分。さらにWIFI接続についてもこちらから聞かないと説明がなかった。
2023 年 10 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Mr/Mrs,Thank you for offering up this feedback. I’m very disappointed however to hear that you felt that our service wasn’t up to scratch. At Sheraton Airport Hotel we’re always looking to improve, so if you were willing to share more about your experience I’d be very appreciative. You can get in touch using the contact details below. If you ever return to the area and are in need of another comfortable night’s sleep, my team and I would be honoured to host you again.Kindest Regards,

10/10 (非常に良い)

hiroshi

2023 年 9 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Hiroshi,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit, and we look forward to welcoming you back next time you visit the area.Kindest Regards,

8/10 (良い)

HITOSHI

2023 年 8 月に 2 泊滞在
Duty Managerからの返信 (投稿日 : 2023 年 11 月 9 日)
Dear Hitoshi,Thank you so much for your stellar rating! This means a lot to us. Hope you enjoyed your visit, and we look forward to welcoming you back next time you visit the area.Kindest regards,

2/10 (非常に不満)

Sadashi

2023 年 7 月に 1 泊滞在

2/10 (非常に不満)

AKIRA

2023 年 4 月に 1 泊滞在

8/10 (良い)

Risa

2023 年 4 月に 1 泊滞在

10/10 (非常に良い)

Masahiro

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
テレビがつかなかったのが残念でしたが、それ以外はエクセレントでした。
2023 年 1 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 7 月に 1 泊滞在

10/10 (非常に良い)

NOBUYUKI

2022 年 3 月に 1 泊滞在

10/10 (非常に良い)

Charles、Cincinnati

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A bit pricey, but ultra-convenient to the airport (connected interior walkway). We didn't use the hotel's restaurants/bar, but there are tons of options right inside the airport (which is also a busy train station, with quick/east access to Amsterdam Centraal). We stayed two nights and commuted into Amsterdam...cheaper and better than a cramped/expensive room in the historic part of the city. I would definitely recommend
2024 年 5 月に 2 泊滞在

10/10 (非常に良い)

Byron

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
An excellent location to catch the early flight
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

vonda、Eufaula

No problem issues
2024 年 5 月に 1 泊滞在

8/10 (良い)

Ingrid H

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Did like the Fusion restaurant server, the one that didn't speak dutch. He was unfriendly!
2024 年 5 月に 1 泊滞在

4/10 (不満)

Jeroen

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The water pressure of the shower was poor.
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Jeroen,Thank you for taking the time to review your stay with us and for choosing our hotel. Kindest regards,

10/10 (非常に良い)

Robert-Jan

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Prima hotel wanneer je vroeg moet vliegen. Checkin duurde erg lang als gevolg van een storing.
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Robert-Jan,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Vykinta

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Vykinta,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Robin

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Clean and great beds.
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Robin,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Gerard、Auckland

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Easily the best airport hotel I've ever stayed at. Comfortable, quiet, great views of Schiphol and excellent interactions with staff. I'd have no hesitation booking again.
2024 年 5 月に 2 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Gerard,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Michele、Carlsbad

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very convenient and clean
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Michele,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Stanley、Scottsdale

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rivals the Sheraton in CDG airport as the nicest in-airport hotel we have ever stayed in Europe. Excellent bar, with great food items in the hotel.
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 22 日)
Dear Stanley,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

James、Hudson

良かった点 : 清潔度、施設のコンディションと設備
Excellent
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear James,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

ibel、buenos aires

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excellent location if you need to fly in the morning
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Ibel,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
All good.
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Robert,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Dianne Theresa Mary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is right at the airport. Very convenient! Staff very personable. Rooms very clean and quiet. I would stay here again.
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Dianne,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

6/10 (普通)

Choo

良かった点 : 清潔度、施設のコンディションと設備
LOCATION! LOCATION! LOCATION!! This hotel has a fantastic location being attached to Schipol airport. Very convenient for shopping and dining at Schipol airport plaza. Very convenient for getting a train anywhere. Also convenient if you want to take Kukenhof Express bus to the tulip gardens but it is a LONG walk from the airport. The room attendant was average. After being on a cruise where the stateroom attendants were beyond excellent, it was hard to get used to the housekeeping staff at a hotel. It’s not just this hotel but others too. They left my dirty mugs and glasses in the room without replacing them. They did not replenish tea bags that I had used, for example. But overall, it was a good stay.
2024 年 4 月に 3 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 11 日)
Dear Choo,Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our housekeeping staff did not meet your expectations. Your remarks have been noted, and I personally will make every effort to remove all shortcomings as soon as possible. We will do everything in our power to exceed your expectations next time.Kindest regards,

10/10 (非常に良い)

Carl

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is a great hotel to stay at if you have a flight the next day or need to catch a train. And the staff is usually very good.
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear Carl,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location proximity to airport
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Philip,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

8/10 (良い)

Mike

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Mike,Thank you for taking the time to review your stay with us and for choosing our hotel. We hope to have the chance to welcome you again!Kindest regards,

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 8 日)
Dear David,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Daniel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
If you need a hotel at the airport, this one is amazing! Super helpful staff, good food and super quiet, didn’t hear any plane noises at all.
2024 年 5 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Daniel,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Tomasz、Calgary

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It is literally at the airport and it is perfect for people who need to stay overnight and leave Amsterdam early in the morning. Rooms are spacious with a nice view of the runways and terminals. They have multiple restaurants with nice food as well.
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Tomasz,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

8/10 (良い)

Steven

良かった点 : 清潔度
Overall, you pay for being close to the airport. Room was good size and bathroom was nice, but the bathroom door squeeked so loudly it woke up my spouse each time I needed to use it at night.
2024 年 5 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Steven,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Terry

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear TerryWarm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Thomas、Atlanta

良かった点 : 清潔度、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Mr. Thomas,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Eric

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Eric,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

SERGIO

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ES EL MEJOR LUGAR PARA ESTAR EN UNA PERNOCTA DE DOS NOCHES, ESPECTACULAR SERVICIO DEL PERSONAL EN TODAS LAS AREAS
2024 年 4 月に 2 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Sergio,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Raymond Santos

カップルで旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
East access to the plane and trains to the city.
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Raymond Santos,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Laura

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We usually stay here the night before a flight and it never disappoints. Friendly reception, nice lounge, clean room and comfortable beds and quiet. Maybe pricey but well worth it for not having to battle the traffic the day of flying!
2024 年 4 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Laura,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Philip

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Convenient pre flight
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Philip,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regrads,

8/10 (良い)

Adrianus

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Adrianus,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Marcel、Calgary

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Duty managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Marcel,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

10/10 (非常に良い)

Jan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Jan,Warm greetings from Sheraton Amsterdam Airport Hotel!Thank you so much for the positive rating. We greatly appreciate your support and are thrilled to know that you had an amazing experience with us. We always strive to provide quality service and satisfaction to the guests. We look forward to having you back with us!”Kindest regards,

6/10 (普通)

Mary Lou

良かった点 : 清潔度
Limited dining
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Mary Lou,Thank you for taking the time to review your stay with us and for choosing our hotel. We hope to have the chance to welcome you again!Kindest regards,

4/10 (不満)

Richard

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Response time at the gate when arriving by a hotel approved taxi was dreadful. Driver rang more than 5 times, then resorted to dialing the number listed at the gate with no response. Female guest riding in the taxi had to get out, enter the hotel find reception on the 2nd floor (no one available on the 1st floor), wait in line at reception to finally get someone to open the gate for the taxi, then go back down to the 1st floor to retrieve luggage. No trolleys or bell hop available to assist. This morning, we waited on the phone for at least 10 minutes to find out the check out time (our flight was delayed) before anyone answered the phone. No info in room or easily available on hotel app. For the exorbitant room rate and restaurant rates charged at this hotel, surely someone could be hired to answer the phone in a timely manner or to use technology to provide timely back up when phones are ringing. Not a satisfied customer!!!!!
2024 年 4 月に 1 泊滞在
Duty Managerからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Richard,Thank you for taking the time to write this review. I apologize for the bad experience you had during your stay. I am very disappointed to hear that our service did not meet your expectations. Your remarks have been noted, please know that it was never our intention with the barrier not opening. Thank you for providing feedback and we will make sure to be sharper on this.Please let us know if I can arrange something for your next reservation and to give you a very warm welcome!I hope we receive a second chance to make your next stay memorable Kindest regards,