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Reviews of Jewel San Stefano Hotel

3.5 out of 5
Jewel San Stefano Hotel
409 El Gaish Road, Alexandria

Reviews

8.0

Very Good

Rating 10 - Excellent. 18 out of 46 reviews" "
Rating 8 - Good. 16 out of 46 reviews" "
Rating 6 - Okay. 8 out of 46 reviews" "
Rating 4 - Poor. 1 out of 46 reviews" "
Rating 2 - Terrible. 3 out of 46 reviews" "

8.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Myriam

Traveled with family
Liked: Cleanliness, staff & service
The street is very noisy and busy. Difficult to cross the street to take the breakfast at the restaurant of the hotel.
Stayed 2 nights in Jan 2024

6/10 Okay

Renee

Stayed 9 nights in Aug 2023

8/10 Good

Maher

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite, shopping area, Breakfast buffet, service
Stayed 1 night in Aug 2023

10/10 Excellent

Hala

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing vacation
Stayed 1 night in May 2023

8/10 Good

Clara

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room.
Stayed 3 nights in Feb 2023

8/10 Good

Ahmed

Traveled with family and small children
Good
Stayed 1 night in Jan 2023

8/10 Good

Memet, Bayside

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Nice breakfast, friendly staff, but the property is old.

8/10 Good

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was clean and comfortable, in good location with a short Uber to the tourist attractions and the staff were friendly. The breakfast was not brilliant.

6/10 Okay

Inas

Liked: Staff & service
Good rooms bad beach ok breakfast nice staff 😁
The hotel room is clean and wide but hard to see the beach if u r taking a side view room.. beach is soooooo narrow and level is lower than middle class which is not something bad but for women with normal swimsuit is a but hard but i did it anyway 😁 Breakfast was ok not delicious a all .. it has most of the necessary items but not tasty. Overall it is a good hotel for one or two nights for its price is good.
Stayed 1 night in Sep 2022

10/10 Excellent

Gihan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2022

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Pleasant
The Hotel was excellent, but Internet was not that good. I wish they reconsider the Internet policy for guests.
Stayed 2 nights in Aug 2022

2/10 Terrible

Aassim, Ottawa

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The worst experience ever staying in this hotel. There is not a signal for my phone as well as the WiFi wasn't working for couple of days. The shower was dirty, as well as the mattres is not comfortable. The parking lot is far from the hotel. I am only allow to take one bottle of clean water (0.5 L) if I need extra one they will charge for it. I have to wear a blue bracelet to show that I am staying in this stupid hotel which dosen't make me feel safe because wherever I go people will read where I am staying. Overall, don't waste your money and time there.
Stayed 3 nights in Jun 2022

10/10 Excellent

Anis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good breakfast and customer service.
Stayed 4 nights in Mar 2022

10/10 Excellent

Ahmed

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central location, good view, excellent staff and clean facility
Stayed 1 night in Jan 2022

10/10 Excellent

Ahmed

Traveled with group, Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021

8/10 Good

Menna

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2021

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel
Excellent Many thanks to mr.sayed receptionist Many thanks to miss.Noha guest relations
Stayed 1 night in Sep 2021
Response from tamer on Oct 21, 2021
Thank you for choosing Jewel San Stefano Hotel and for sharing your feedback. We take your comments into our consideration, we look forward to your return visit.

10/10 Excellent

Hanaa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Hotel with all facilities
amazing stay with all amazing service
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jun 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great, the view is amazing, and the breakfast is good, but the hotel lacks WiFi in the rooms.
Stayed 2 nights in Jun 2021

10/10 Excellent

Hayat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2021
Response from HH on Mar 3, 2021
thanks

8/10 Good

Medhat

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was good except windows.
The windows material isn't good so air makes a sounds
Stayed 1 night in Feb 2021
Response from HH on Mar 3, 2021
we working on improving

10/10 Excellent

Verified traveler

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place and good service and good food and good and quite area
Stayed 1 night in Feb 2021
Response from Tamer on Feb 24, 2021
Thank you for choosing Jewel San Stefano Hotel and for sharing your feedback . we look forward to your return visit

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2021
Response from HH on Mar 3, 2021
thanks

6/10 Okay

Ahmed

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2020

4/10 Poor

Heba

Traveled with family
Disliked: Cleanliness
Could be better
It was ok despite ups and downs Service was not great but ok Cleaning rooms is an issue AC tooo weak leaking water. Maximum temperature on AC is 20..room was terribly hot while in mid September. Food was ok.
Stayed 3 nights in Sep 2020
Response from HH on Sep 30, 2020
we apologize sure will be fixed

10/10 Excellent

Shimaa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable
مريحه وممتعه ومنظر البحر رائع
Stayed 2 nights in Jul 2020
Response from HH on Aug 22, 2020
thanks

8/10 Good

Verified traveler

Stayed 2 nights in Jun 2020
Response from HH on Aug 22, 2020
ok

6/10 Okay

Abdelfattah

Liked: Cleanliness
Stayed 1 night in Feb 2020
Response from HH on Feb 17, 2020
next elevator will be on duty next week

8/10 Good

Heba

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good ignore other feedbacks
Clean, helpful staff, excellent location, great open buffet
Stayed 2 nights in Jan 2020
Response from hh on Feb 13, 2020
thanks

2/10 Terrible

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
it was awful experience. It is still under construction.
Stayed 2 nights in Dec 2019
Response from HH on Jan 10, 2020
we already finished

2/10 Terrible

Verified traveler

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pro Large spacious hotel room with 3 bed rooms:1 room with 1 king size bed, 2 rooms with 2 full beds, 6 person dining table, small living room with small flat screen, 2 small refrigerator, teapot, 2 cups, a small spoon (NO COMPLEMENTARY TEA, COFFEE, OR SUGAR) Fairly clean rooms Decent view of the Mediterranean Sea. Quiet allowing foe a good night sleep Comfortable mattress & pillows Fake flowers decorations through out the rooms and bathroom. Although cheesy it was a good effort. Cons: Poor front desk customer service. While checking in the person would not paying attention to process our check in in a timely fashion. The front desk person would even take customer who came after us as he was “processing” our check-in. Basically putting on the back burner. Extremely difficult to find the hotel. The hotel name was advertised as Jewel San Stefeno, wrong. It’s actually called Jewel 26 July Hotel run by the military forces. It took us over 2.5 hours to find the hotel. The goggle gps took us to a strange location based on the address. We then went to the San Stefano mall at which time everyone kept directing us to the Four Seasons hotel. Then we got directed to the San Stefano towers where some people rent out their apartment. No luck there then one person there mentioned in passing that the hotel we booked on Orbitiz may have changed names. From there my husband, who is fluent in Arabic, left us at the mall as he asked around because at that point myself and 3 kids were ab
Stayed 1 night in Dec 2019
Response from HH on Jan 10, 2020
We Already solve it

6/10 Okay

Caroline

Traveled with family
Liked: Cleanliness, room comfort
Disliked: Staff & service
Location amazing and staff are friendly and helpful. However, I requested a triple deluxe room as per add on Hotels, but found out that they don’t have triple rooms not extra bed. And was not correct and accordingly my adult daughter ended up sleeping on small sofa that was not a bed. Breakfast was poor for a 4 stars.
Stayed 1 night in Dec 2019
Response from HH on Jan 10, 2020
Next week will be have Extra Bed

8/10 Good

elisabeth

Liked: Staff & service, property conditions & facilities, room comfort
séjour de 2 nuits, hôtel face à la mer facile d 'accès chambre et sdb spacieuses et petit balcon vue sur la mer isolation phonique pas terrible car la circulation est quasi constante
Stayed 1 night in Jan 2023

8/10 Good

Fatma

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2022

6/10 Okay

Verified traveler

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2022

10/10 Excellent

Mohamed

Liked: Cleanliness, staff & service
Stayed 4 nights in Jan 2022

8/10 Good

Wael

Stayed 1 night in Oct 2021

10/10 Excellent

Maggie Mohamed

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2021

6/10 Okay

Mohamed

Stayed 1 night in Jun 2021

8/10 Good

Mostafa

Business traveler
Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2021

10/10 Excellent

waleed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2021

10/10 Excellent

Amany

Stayed 1 night in Mar 2021

8/10 Good

Verified traveler

Stayed 15 nights in Oct 2020

8/10 Good

hamdy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
فندق جميل
الفندق جميل جدا ومريح
Stayed 1 night in Jan 2020
Response from hh on Feb 13, 2020
thanks