Officially the Kairaba is still rated as a 5* hotel, the only one as far as we know in Gambia. And this is still visible with respect to the quality of the room furniture and the installation and the way the staff deals with wishes (addressed at the reception) or problems (e.g. a problem with water leakage in the toilet got immediately fixed by an experienced craftsmen after we told the room service about it and she had called her colleague). However, the hotel has been closed for 3 years due to Corona and the owner now plans to sell it. That's why they did not do a lot of promotion and had very few guests (<20? certainly not more than 50). And this had influence on the services, which were adapted (small breakfast buffet, reduces choice). Only the prices for drinks at the pool bar stayed at the original 5*-level
Wolfgang
2023 年 11 月に 4 泊滞在
2/10 (非常に不満)
Belinda
2023 年 9 月 1 日
Belinda
2023 年 8 月に 3 泊滞在
10/10 (非常に良い)
Mohammed、Riyadh
2022 年 12 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
👍
Mohammed
6/10 (普通)
HUSEYIN
2022 年 11 月 18 日
気になった点 : 清潔度、客室の快適度
HUSEYIN
2022 年 11 月に 4 泊滞在
2/10 (非常に不満)
Tariq、United Kingdom
家族旅行
2020 年 2 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Non cooperative staff. Toilet gutters were blocked. TV not working, no towels, toilets not cleaned. Do not recommend the place. Check in took one hour. No apology given either
Tariq
2020 年 2 月に 1 泊滞在
8/10 (良い)
宿泊されたお客様
カップルで旅行
2020 年 2 月 14 日
良かった点 : スタッフとサービス、設備とサービス
Buiten het feit dat de inkomkaart van de kamer om de 2 dagen niet functioneerde en internet van bedenkelijke kwaliteit was dit hotel prima.
宿泊されたお客様
2020 年 2 月に 7 泊滞在
8/10 (良い)
Barbara、Köln
グループ旅行
2020 年 2 月 4 日
良かった点 : 清潔度
気になった点 : 施設のコンディションと設備
Pluspunkte: die schöne und weitläufige Strand- und Gartenanlage mit bequemen und ausreichend verfügbaren Liegen
Minuspunkte: die Gebäude sind dringend renovierungsbedürftig, das Frühstück ist karg und das Personal braucht mehr Training und bessere Bezahlung
Barbara
2020 年 1 月に 14 泊滞在
2/10 (非常に不満)
Bhavesh
家族旅行, グループ旅行
2020 年 1 月 27 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Not 5 star
The hotel staff didn't pickup any of my calls or emails on the day of arrival so that I could inform them I'll be 1 day late.
On arrival I was told as I didn't turn up they gave away my room and also they were demanding payment.They were able to provide me a room but it was not part of the main complex. It seems to be a local apartment block.
The bed was awful.
Bhavesh
2020 年 1 月に 3 泊滞在
6/10 (普通)
宿泊されたお客様
グループ旅行
2020 年 1 月 27 日
良かった点 : スタッフとサービス
Location was great. However the facilities need a complete overhaul. Basic necessities such as iron, tissue were not available. It definitely is a 3 star facility and doesn’t merit a five star recognition .