upon arriving to the hotel, we realized that we had booked the incorrect date, reserving a day later than our arrival. The lady at the desk informed me that she would have to get approval from her manager, who was not in that day to have the current booking refunded. l We ended up reserving with the hotel, directly, and paying with the notion that manager would review the refund.
No one has gotten back to us regarding this refund even though Expedia has reached out multiple times. It was an honest mistake that could’ve been simply refunded as they did not lose any money since we’ve reserved that night. Anyways, please do not stay at this hotel.