Dear Yoshihiro, We are truly shocked and deeply concerned to learn about your distressing experience, and we offer our most heartfelt apologies for any inconvenience it may have caused. The security and privacy of our guests' personal information are not just priorities for us; they are the foundation upon which our commitment to service rests. To hear of any breach in this trust shakes us to the core. Upon receiving your feedback, we conducted a thorough investigation into the alleged incident. We are relieved to report that our systems have undergone extensive checks and verification, revealing no indication of any system leaks or breaches of security measures. In addition to reinforcing our existing security measures, we have implemented retraining programs for our staff to ensure strict adherence to data protection protocols. Moreover, we have introduced additional fail-safe measures and precautions to fortify our defences against external threats and scams. We value your patronage and trust, and we are committed to upholding the highest standards of security and confidentiality. Should you have any further concerns or require assistance, please do not hesitate to reach out to us directly. Kindest,Uday Rao, General Manager

Dear Hoshikawa, Thank you for sharing your positive review of Four Seasons Hotel Sydney. I am pleased to know you enjoyed your stay and that our Harbour-side location was perfect for exploring beautiful Sydney city. We hope to welcome you again soon. Kind regards,Uday RaoGeneral Manager

Dear Mikako, Thank you for taking the time to leave a review of your recent stay. I am disappointed to hear that the experience was not to your satisfaction and encourage you to reach out directly should you wish to elaborate on feedback from your visit. Kind regards,Uday RaoGeneral Manager

Dear Jun, Thank you for taking the time to leave a review of your recent stay at Four Seasons Hotel Sydney. I am disappointed to hear that your experience warranted a less than positive review and would encourage you to reach out to share any further feedback on your experience so we can continuously look to improve our standards and offerings to guests. Kind regards, Uday RaoGeneral Manager

Dear Miyako, Thank you for sharing your wonderful experience at our hotel! We are pleased to know that you had a wonderful stay with us and we look forward to seeing you on another occasion again soon! We wish you a wonderful day! Warm Regards, Reservations Agent Four Seasons Hotel Sydney