低刺激性寝具、ピロートップベッド、セーフティボックス (室内)、遮光カーテン
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フェアモント エル サン フアン ホテルの口コミ

5 out of 5
フェアモント エル サン フアン ホテル
6063 Isla Verde Avenue, Carolina

口コミ

8.0

とても良い

評価 10 - 1267 件の口コミ中 650 件が非常に良い" "
評価 8 - 1267 件の口コミ中 261 件が良い" "
評価 6 - 1267 件の口コミ中 161 件が普通" "
評価 4 - 1267 件の口コミ中 91 件が不満" "
評価 2 - 1267 件の口コミ中 104 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.4/10

設備とサービス

8.4/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

10/10 (非常に良い)

Nixaly

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
.
2024 年 5 月に 1 泊滞在

8/10 (良い)

Patrick Stewart

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 4 泊滞在

8/10 (良い)

Annelle

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel lobby is beautiful as usual. The rooms are just okay. The bathrooms can be better for sure and the door to the bathroom needs renovation same with bathtub and faucets etc. The hallways are in need of renovation same with elevators. There is a weird smell in elevators and hallway. There is definitely space for doing renovations in this hotel. The AC in public areas and elevators is weak. The electricity kept going on and off.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Marlon

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
THIS WAS OUR BEST fAIRMONT EXPERIANCE EVER
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Charles

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great lobby bars
2024 年 5 月に 4 泊滞在

10/10 (非常に良い)

ludmila Nancy、Midland

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Yenlis

小さなお子様連れの家族旅行
良かった点 : 設備とサービス
Excellent
2024 年 5 月に 3 泊滞在

4/10 (不満)

Biky

グループ旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
Pools and the beach is good the rest no, the service is bad, the first day give us terrible room no windows, and i requests different room because i paid a lot money, when i trying used the pool i can find chairs for my stuff or rest and is nothing including you need paid for everything
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Wilfredo

良かった点 : 清潔度
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Anamaria

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s such a beautiful property with a great vibe. Very well taken care of and so beautiful. Thank you for conserving the legacy.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Zuher Sikander

良かった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Ashton L

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Very nice place but during our stay the power repeatedly kept going out, causing the elevators to be inoperable. We had to walk to the 8th floor multiple times.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Felix

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
rebecca was exceptional outstanding service tended to all of our needs will definitely recommend and return
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Erubey、Norwalk

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great pool area and beach accessibility.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Ivan Alejandro Badillo、joliet

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 7 泊滞在

8/10 (良い)

joe

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
The El San Juan is simply a staple of PR. Though elegant and large in its prime real estate, it’s beginning to look weathered. The power is constantly going off, AC leaks, but the El San Juan always has a special place in my heart. It’s old world charm and just history is amazing. I would definitely keep giving it opportunities to disappoint me…it’s a huge undertaking to keep such a large expensive property in perfect condition, so for that I give them a pass.
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

David

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Excelente playa de Isla Verde y el personal atento .
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Stephanie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Todo muy hermoso
2024 年 5 月に 3 泊滞在

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The property and staff were excellent. But Expedia needs to work on its communication with the property. We booked the room on Expedia over an hour before showing up at the property. The staff had no record of our booking so we had to wait over an hour in the lobby while they contacted Expedia to see if the booking was made.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Maria

良かった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在

8/10 (良い)

Marlene

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Older property but well kept. Nice staff. Very friendly and accommodating. My neighbors in the bungalow next door were loud at 2-5am and the walls are not completely soundproof. The room also had a wet smell to it which I have experienced before in poolside rooms. Great pools and beach. Nice breakfast buffet with a good selection.
2024 年 5 月に 5 泊滞在

10/10 (非常に良い)

Marian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Friendly and helpful
2024 年 5 月に 1 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

mecca

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love how the clean your room everyday without asking them I love the pool & the beach the hotel is beautiful food is good yes it little expensive but it worth it if u going to Pr this will be the best hotel everyone pay just to come they have day pass for the pool & beach
2024 年 5 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 18 日)
Wow! Thank you so much for the amazing review. Clean accommodations are something you can always expect at the Fairmont El San Juan. We will definitely pass along your praise. Looking forward to your return.

4/10 (不満)

Michael

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Our bathroom was extremely small, very uncomfortable. The rugs smelled moisty. The overall look of the hotel is old, beatiful but old , water was falling from the ceiling , the pos at the bar wouldnt accept apple pat and was outdated. Staff was great thow , and the spa is to die for.
2024 年 5 月に 1 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your candid review. We're happy to know our amazing team and SPA were the highlights of your stay. Your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 (非常に良い)

Geneve

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The location has many different walkable restaurants and supermarkets. In addition, it is located across from an Enterprise car rental. The hotel is clean and the staff was extremely welcoming.
2024 年 5 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for taking the time to leave us a review. We are glad that you appreciated our team and enjoyed your accommodations. We look forward to welcoming you back soon!

10/10 (非常に良い)

Juan

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great stay!
2024 年 5 月に 2 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Leidy Laura

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice
2024 年 4 月に 5 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Marisa Elizabeth

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was amazing and so accommodating. We were able to check in early and they made sure the stay was nothing less than wonderful
2024 年 5 月に 2 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Great hotel with a great lobby, bars and casino.
2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great rating and feedback of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Darlene

2024 年 4 月に 4 泊滞在

10/10 (非常に良い)

Weston Griffith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
great time
2024 年 4 月に 6 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for the great rating and comment regarding our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 (良い)

Antonella

良かった点 : 清潔度、スタッフとサービス
2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 1 日)
Thank you for the rating of our hotel! We are glad that you seemed to have enjoyed your stay and hope to see you again very soon.

6/10 (普通)

Caryn、Merrick

家族旅行
良かった点 : 清潔度、スタッフとサービス
The hotel was very expensive and felt like although it underwent a renovation it wasn’t as nice as it had been in past. it has become increasingly expensive to dine and spend time at the property but the experience is less impressive. There are other places that cost less that are as nice. Not worth the $$$.
2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 29 日)
We are saddened to read your review and want to extend our sincere apologies for the issues you encountered. Your feedback on where we fell short is gratefully received, as we are committed to improving our accommodations and service.

8/10 (良い)

Betty

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The villas are the best part of staying here, we upgraded and they accommodate our f needed. Thalia at desk is sweet and helpful. Frank set us up by poolside, and Alondria was very nice and helpful to keeping us fed and serving drinks , the vibe is so nice, will make my 3rd visit soon
2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 29 日)
It was a delight to welcome you and we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Looking forward to many more returns!

10/10 (非常に良い)

Jose A

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Amazing place very clean
2024 年 4 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 29 日)
Cleanliness is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.

10/10 (非常に良い)

Ryan

2024 年 4 月に 5 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 18 日)
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 (普通)

james

家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
some of the staff like Orlando by the beach and Darren the waiter by the beach were amazing and could not be more helpful and accommodating.
2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 25 日)
Your comments regarding your experience with the staff at the Fairmont El San Juan Hotel are greatly appreciated. Thank you for taking the time to provide feedback. We will share your comments with our team. This feedback will serve as an inspiration to all of our staff as we strive to continuously improve the quality of our services. I would like to thank you again for sharing your experience with us.

6/10 (普通)

Heber

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 25 日)
We appreciate you rating our hotel! Your feedback regarding your stay at the Fairmont El San Juan Hotel would be greatly appreciated.

10/10 (非常に良い)

James

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This place was amazing
2024 年 4 月に 7 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 23 日)
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Sabrina

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This hotel is amazing definitely recommend this will always be my go to for the area. Great staff very knowledgeable and friendly.
2024 年 4 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the great rating and feedback of our hotel and staff! We are glad that you enjoyed your stay and hope to see you again very soon.

6/10 (普通)

Amanda

2024 年 4 月に 6 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the rating of our hotel! We are disheartened at the fact that it seems that you did not enjoy your stay, at your leisure please feel free to share details of what we could have done differently so as to ensure a memorable trip.

10/10 (非常に良い)

Annakay

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 20 日)
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 (良い)

Eldrick

良かった点 : 清潔度、施設のコンディションと設備
Great staff except for security was asked twice was I a resident there when I in fact was staying in the villas and didn’t see that interaction with anyone else except me and partner.
2024 年 4 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 17 日)
We very much appreciate your feedback regarding your stay at the Fairmont El San Juan Hotel. It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 (非常に良い)

shawn

2024 年 4 月に 4 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 5 月 11 日)
Thank you for the great rating of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

Sara

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Best hotel I’ve stayed at in Puerto Rico
2024 年 4 月に 1 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 (非常に良い)

gina

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very expensive
2024 年 4 月に 2 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for the rating of our hotel! We have shared with the appropriate team members so as to look into future improvements.

10/10 (非常に良い)

SHEENA

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel
2024 年 4 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 13 日)
Thank you for the great rating and comment of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

8/10 (良い)

Cherry Ann

家族旅行
良かった点 : 清潔度、スタッフとサービス
Our room had a view of the casino roof and some of the plaster on the wall had come off previously. The service was very nice. The power had cut out a few times when we first arrived. There were a couple of girls stuck in the elevator while the power was cutting out and their screams were disconcerting. I believe they were ok from the ordeal. We used the stairs after that. We were rarely on the property. We had a full itinerary, exploring the island. The valet team as well as the team working the towels and pool were all very attentive. Housekeeping was always on point.
2024 年 3 月に 7 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 13 日)
It is always a pleasure to receive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience.

10/10 (非常に良い)

Rachel

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We loved our stay. This property is beautiful and the buildings and greenery are beautiful. Our bungalow was perfectly situated to the pool, dining, and beach, and the room was updated and lovely. Housekeeping did a wonderful job, and all of the staff were extremely friendly and polite and went above and beyond. We would definitely return!
2024 年 4 月に 3 泊滞在
Yvonne Ramos, Director of Guest Relations からの返信 (投稿日 : 2024 年 4 月 13 日)
It was a delight to welcome you to the Fairmont El San Juan, we appreciate your review. We're happy to know our amazing team and amenities were the highlights of your stay. Staff is a top priority to us, and your feedback will be shared with the respective teams to ensure our high standards are being upheld. We hope to have the opportunity to welcome you back for an even better stay in the future.