2/10 (非常に不満)
Chloé
家族旅行
2024 年 6 月 10 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This stay was terrible, from the check in to the checkout …
The time for the checkin was awful, they only allow it from 3pm to 7pm which is ridiculous for a hotel. We had issues getting to Menaggio and tried calling the property to tell them we were going to be late … no answers and when we sent a message, we received no answer. When we finally got there the staff were not telling us anything, we had to ask the question.
In the room there was a tv but had no signal … why even put it at this point.
The AC in the room was not working and nobody was able to do anything about it. The restaurant at the property was slow and the food was not good, they messed up our order multiple times when there was barely any customers. They also charged us for something we didn’t order.
The staff was not helpful and didn’t understand anything, only one person was able to speak English.
Finally for the checkout the reception was not even open when we left the premises.
Such a bad experience with this hotel and will never book there again.
Chloé
2024 年 6 月に 2 泊滞在