内部エントランス

グランド パラディウム ジャマイカ リゾート & スパ オール インクルーシブの口コミ

4.5 out of 5

口コミ

7.6

良い

評価 10 - 1215 件の口コミ中 485 件が非常に良い" "
評価 8 - 1215 件の口コミ中 317 件が良い" "
評価 6 - 1215 件の口コミ中 186 件が普通" "
評価 4 - 1215 件の口コミ中 104 件が不満" "
評価 2 - 1215 件の口コミ中 123 件が非常に不満" "

8.2/10

清潔度

7.8/10

スタッフとサービス

8.0/10

設備とサービス

8.0/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

10/10 (非常に良い)

Ayumi

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
全て素晴らしい。お風呂もプールもビーチも、食事も。スタッフも設備、サービスも
2021 年 9 月に 3 泊滞在
Enrico Pezzoli (General Manager)からの返信 (投稿日 : 2021 年 9 月 29 日)
Dear Ayumi , Thank you for sharing your experience at Grand Palladium Jamaica Resort & Spa and contributing to the constant improvement of our service. We are pleased to hear that your stay with us was satisfactory and that you have taken home a beautiful memory. We work every day to turn customers into fans. We hope you will give us the opportunity to welcome you back at Grand Palladium Jamaica Resort & Spa. Warmest regards,

10/10 (非常に良い)

Joanne

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property was beautiful, and peaceful. I was only able to stay for a few days but I was still able to experience how warm and welcoming the entire staff was. The food was also amazing, one of the best that I experienced at an all inclusive resort. Everything was flavorful, which is exactly how I like it. The resort had amazing bartenders as well. When I come back to Jamaica I promise to stay at this resort again. My friend and I had an amazing time.
2024 年 5 月に 2 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Joanne, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Douglas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 23 日)
Dear Douglas, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Oriane

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Formule tout compris Spectacles de 9pm Plage privée
2024 年 5 月に 3 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Oriane, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 (良い)

Jacquais

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Property is well maintained for the most part. Kids pool was closed a few days during our stay. The buffett food was average but the dinner reservations were excellent.
2024 年 5 月に 4 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Jacquais, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 (普通)

Denise

気になった点 : スタッフとサービス
2024 年 5 月に 4 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Denise, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

8/10 (良い)

Kena Nicole

良かった点 : 清潔度、スタッフとサービス
2024 年 5 月に 4 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Kena Nicole, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 (良い)

Iyana

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Our stay was great! The staff were amazing, the food was actually good for a resort and we were attended to at all times. There were one or two scheduling issues on the 3/4th night but they were resolved quickly! We especially loved our last night’s dinner server Calvin Green at Montego Bay Buffet. Calvin Green was so sweet, accommodating, and spoke positivity throughout our evening! He kept our cups filled and ensured we had all we needed throughout our dinner.
2024 年 5 月に 4 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Iyana , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

4/10 (不満)

Melissa

家族旅行, グループ旅行
気になった点 : スタッフとサービス
This resort was not a great experience. My sister had a wedding here and was not treated well after bringing a huge party to their resort. The staff was either very rude or really nice but nothing was urgent to them. There were a lot of arrangements that did not occur or failed to provide. The food was not good nor were the drinks. Unfortunately, I would not recommend this resort to others.
2024 年 5 月に 4 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Melissa, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that your sister's wedding arrangements did not meet your expectations and we appreciate your feedback. We would like to assure you that this is not the usual standard of our brand and we are taking the necessary steps to improve in the areas you've highlighted. We hope to host you again so we can offer a more positive experience.

10/10 (非常に良い)

Nichole Davis、Bolingbrook

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This is my 9th visit to this resort. I can't imagine staying anywhere else in Jamaica. The room was updated and clean. The staff are always kind and willing to help. Yoga by the beach is great, dancing at the Infinity Bar is awesome and the food is delicious.
2024 年 5 月に 5 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 15 日)
Dear Nichole Davis, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 (良い)

Melissa

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 5 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Melissa, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Eddie

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff was excellent and extremely courteous. The property is beautiful and the main pool is like no other. The room seemed recently refurbished and had a nice new feel to it, however, the furniture seemed like the same previous furniture. Food was great and the buffet had good variety. Overall it was a very pleasant and enjoyable stay.
2024 年 5 月に 2 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 14 日)
Dear Eddie, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 (良い)

Timothy

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Place was nice will be back
2024 年 5 月に 4 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Timothy, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 (非常に良い)

Emmanuel

2024 年 5 月に 4 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 28 日)
Dear Emmanuel, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Mellika

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Staff members are very welcoming and kind. I’ve stay at this resort before 10/10.
2024 年 4 月に 4 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 5 月 7 日)
Dear Mellika,Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Sara

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Was very good
2024 年 4 月に 5 泊滞在
Ashley-Ann Dunkleyからの返信 (投稿日 : 2024 年 5 月 3 日)
Dear Sara, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 (良い)

Gregg

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Some of the staff in certain areas of the resort were less than helpful. Others went above and beyond to make sure we were happy. The pros outweigh the cons, but sadly, we won’t be back to this resort.
2024 年 4 月に 10 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Gregg, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

6/10 (普通)

Silvana

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
My stay was great after we were able to checkin to our room. We arrived for a family vacation to the resort around 12 pm and we were fully aware that check in was at 3pm and we were informed our room was not ready at time of arrival. We had lunch and enjoyed the property around until it was time dor check. 3pm came and we were informed room would not be ready for another hour at that point we asked to speak to a supervisor because we were told we would be informed through email and that was not the case. We found out by going to the receptionist and asking. At that point we asked to speak to a supervisor and automatically the receptionist at the front desk found an available unit for us without an issue. This goes to show that if you dont ask for higher ups they sucker you to believe that you have to wait but the minute you ask for supervisor they make accomodations. Other than that my stay was great. My family and i enjoyed our stay. The staff was amazing. Food was great i will go back in the future again
2024 年 4 月に 5 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 5 月 2 日)
Dear Silvana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Baljeet

家族旅行, グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great place to relax and enjoy
2024 年 4 月に 5 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 1 日)
Dear Baljeet, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 (良い)

Jody、Barrie

グループ旅行
良かった点 : 清潔度、設備とサービス
Excellent evening cocktail options including music. Trecia at Poseidon served us wonderfully. All other servers were laissez faire, tough to get tea/coffee or water refills when at the restaurants.
2024 年 4 月に 3 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Jody, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 (非常に良い)

Sohajdeep

小さなお子様連れの家族旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Activities, property, dining options are amazing. Staff needs better training and management.
2024 年 3 月に 4 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Sohajdeep, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! Though we are disappointed to learn that some experiences did not meet your expectations, we strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit.

10/10 (非常に良い)

Ayda

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This property exceeded all my expectations. I will be back again to this beautiful resort
2024 年 4 月に 6 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 30 日)
Dear Ayda, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Elizabeth

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
This was a great family spot. If you are looking to mostly stay at the resort and make use of all the amenities this is a great place. The kids activities are exceptional. It’s pretty far out from other busy areas of Jamaica but a few minutes from Dolphin Cove which was lots of fun swimming with the dolphins. Negril is about a 45min drive.
2024 年 4 月に 7 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 29 日)
Dear Elizabeth, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Grace

2024 年 4 月に 2 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Grace, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

8/10 (良い)

Afsana

2024 年 4 月に 4 泊滞在
Abigail Faceyからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Afsana, Thank you for sharing a review of your experience at our resort and choosing us as your vacation destination. Your feedback is a testament to the exceptional experience we provide for our guests, so we are overjoyed that your stay was fantastic! We strive daily to fulfill our mission to turn guests into fans and look forward to seeing you again on a future visit. Warm Regards.

10/10 (非常に良い)

Suzanne

家族旅行
良かった点 : 設備とサービス、施設のコンディションと設備
People were very nice.
2024 年 4 月に 4 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 28 日)
Dear Suzanne, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 (良い)

chaquita

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
It was good food and peace and quiet
2024 年 4 月に 4 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Chaquita, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 (普通)

Charmaine

家族旅行
良かった点 : 清潔度、施設のコンディションと設備
The facility lacks Communication, the staff weren't always pleasant .
2024 年 4 月に 3 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Charmaine, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 (非常に良い)

EDWINA MILAGROS、BRONX

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Arrived 4-19 and we had an absolutely amazing stay. This is our 2nd time staying here and we already can’t wait to return. The staff here are so friendly and always willing to go the extra mile. I would recommend bringing cash before hand as the ATMs ran out of cash. Catamaran to 7mile beach, Negril and Ricks cafe is a must ! You can book at the hotel on the ground level by the store.
2024 年 4 月に 7 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Edwina Milagros, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We are happy to hear you enjoyed the western part of our lovely island. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Diana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Fun!
2024 年 4 月に 7 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Diana, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Richard Robert

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 6 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Richard Robert, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 (普通)

Diana、Toronto

カップルで旅行, 家族旅行
Didn’t like the fact that you gave us an expired coupon book to use. Didn’t like the Zentropia Spa, lying to us that you can go into the pool after my niece got her whole head braided, as the products that they used called “ Control Edge” burnt her eyes causing swelling and redness, thus ending her vacation by staying in bed the rest of the day of only 4 days from Toronto, Canada on a bad note. She ended with suffering epilepsy absent seizures. Luckily, we rinsed out her burning eyes and gave her extra seizure medication. This cost $116.00 USD.
2024 年 4 月に 5 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 25 日)
Dear Diana, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

2/10 (非常に不満)

Kyla Angel

家族旅行
良かった点 : スタッフとサービス
The food was terrible but MOST not all, most of the staff were friendly. The area was clean to some extent but could be done better. Overall the experience was a 6.5/10. So not horrible. I would stay here again but only if this was my only last option.
2024 年 4 月に 3 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Kyla Angel, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

10/10 (非常に良い)

Rosalinda Venette

家族旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
I did not like all the walking. The restaurants were all booked!!
2024 年 4 月に 4 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Rosalinda Venette, Thank you for sharing a review of your experience at our resort and rewarding us with a raving rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We have made note of the areas mentioned and will have the relevant areas looking into the shuttle service and restaurant reservation system as we strive daily to fulfill our mission to turn our guests into fans. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Casia

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good value for money.
2024 年 4 月に 7 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Casia, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Bianca

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful place and great staff
2024 年 3 月に 4 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Bianca We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Oscar Julian Rodriguez

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Amplitud del hotel, acceso a playas, piscinas, deportes acuaticos
2024 年 4 月に 4 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 23 日)
Estimado Oscar Julian Rodriguez, Gracias por compartir una reseña de su experiencia en nuestro resort y elegirnos como su destino de vacaciones. Sus comentarios son un testimonio de la experiencia excepcional que brindamos a nuestros huéspedes, por lo que estamos muy contentos de que su estadía haya sido fantástica. Nos esforzamos diariamente para cumplir nuestra misión de convertir a los huéspedes en fanáticos y esperamos verlo nuevamente en una futura visita.

10/10 (非常に良い)

Melissa

2024 年 4 月に 5 泊滞在
Ashley-Ann Dunkley- Guest Servicesからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Melissa, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 (良い)

Angelena

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 2 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Angelena, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 (良い)

Steve

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Highly recommend. Would come back
2024 年 4 月に 7 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 23 日)
Dear Steve, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

6/10 (普通)

Audria Annmarie Ricketts

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 4 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 24 日)
Dear Audria Annmarie, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback. We hope to host you again so we can offer a greater experience

10/10 (非常に良い)

Marni

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Food options were abundant and excellent. Great service. Rooms were a great size and perfectly clean. Pool area gorgous. Lovely quieter beach. Shallow warm and sandy. Super easy for my husband and I and our 3 20-something children to enjoy. Would happily return
2024 年 4 月に 4 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Marni, We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

8/10 (良い)

Corrine

家族旅行, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Check in was welcoming and simple. Our room was run down and we requested a move the follwoing day, which worked out well. Kids club was doing by reservation only, 3hr blocks, and we were not imformed about this. That lead to massive disappointment for my girls. They switched back to first come first serve on our 4th day. So be fore warned, inquire with the kids club directly what policy they will be following during your stay, and asap if your kids are set on attending. All staff were kind and hard working. The property is large with a ton of stairs and only 2 old elevators at the back end of each lobby, not really usable. Calling for shuttle takes about 10 to 15 minutes and they are not freely around like other resorts we have visitied. Al a cartes were all tasty, made to order food in buffets were good. Food was plentiful, and replenished. Negril is the best buffet. Mojito cart outisde of the italian a la carte was wonderful! Dont have to worry about getting sick or bugs at thsi resort. The ocean is beautiful, pool is lively, and our premium experinece was excellent. Owen at the italian was the best service we encoutnered the whole trip! Overall it was a great family vacation. Solid 4 star resort and bang on for its price point
2024 年 4 月に 5 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Corrine , We appreciate you giving Grand Palladium Jamaica/Lady Hamilton Resorts & Spa a great rating and choosing us as your vacation destination! We are delighted that you had a wonderful time staying at our resort and that the service provided by our friendly, welcoming, attentive, and helpful team exceeded your expectations. Our team works tirelessly to fulfil our mission of turning our guests into fans, and we are thrilled to have achieved this with you. We look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Dubraska Josefina Vasquez

2024 年 4 月に 4 泊滞在
Ashley-Ann Dunkleyからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Dubraska Vasquez Josefina, We appreciate you leaving a review of your stay at our resort and bestowing upon us a stunning five-star rating! We are overjoyed to have been granted the chance to welcome you and provide an amazing, unwinding, and unforgettable vacation. We are grateful for your recommendation of our resort to your family and friends and we work hard every day to meet our aim of making our guests into fans. We think that the greatest representatives of our resort are its visitors, and your endorsement of us speaks volumes about the caliber of the services we offer. We hope to see you again soon and will keep working hard to surpass your expectations!

8/10 (良い)

todd、Adell

グループ旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
Beautiful resort! Ala carte restaurant's very good. Buffet just ok. Staff needs to realise your working in hospitality a smile , interaction with guests is a part of the job.
2024 年 4 月に 8 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Todd, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We appreciate your feedback, and we look forward to welcoming you back very soon for another unforgettable experience.

10/10 (非常に良い)

Melissa

2024 年 4 月に 4 泊滞在
Ashley-Ann Dunkleyからの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Melissa, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary relaxing and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

6/10 (普通)

Sabrina

良かった点 : スタッフとサービス
Would not go back
2024 年 1 月に 4 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Sabrina, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that some experiences did not meet your expectations and we appreciate your feedback. We hope to host you again so we can offer a more positive experience

2/10 (非常に不満)

rhasheda

気になった点 : 施設のコンディションと設備
2024 年 4 月に 4 泊滞在
Justine - Guest Servicesからの返信 (投稿日 : 2024 年 4 月 22 日)
Dear Rhasheda, We are pleased to have been selected as the premiere resort choice and sincerely trust that some memorable moments were created. We are disappointed to learn that the experience did not meet your expectations and we appreciate your feedback. We are taking the necessary steps to improve the aspects of the service that were less than desired. We hope to host you again so we can offer a more positive experience.

10/10 (非常に良い)

Geraldine

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very relaxed environment, helpful staff, well taken care of. The pool was fantastic, beach was very clean, staff and barkeeps were great. The experience was one i would like to repeat
2024 年 4 月に 7 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 18 日)
Hi Geraldine, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!

10/10 (非常に良い)

Troy Courtney

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful location on the water
2024 年 4 月に 5 泊滞在
Sansaria Smithからの返信 (投稿日 : 2024 年 4 月 18 日)
Dear Troy Courtney, Thank you for sharing a review of your experience at our resort and rewarding us with a raving five-star rating! We are thrilled to have been given the opportunity to host you and offer an extraordinary and memorable vacation. We strive daily to fulfill our mission to turn our guests into fans, and we are grateful for your recommendation of our resort to your family and friends. We believe that our guests are the best ambassadors of our resort, and your recommendation is a testament to the quality of service we provide. We will continue to work hard to exceed your expectations and look forward to seeing you again soon!