Hollywood Palms Inn and Suites Managementからの返信 (投稿日 : 2020 年 2 月 28 日)
Thanks for your review. We would love to hear more about your experience, so that we can use your valuable feedback to deliver an even better experience next time. Please reach out to us with any further comments or suggestions you wish to share. Again, thank you for being our guest and taking the time to rate your experience.
Thanks for staying with us. We work hard to make our guests are happy and appreciate your feedback! We’re sorry if you were unhappy we’ll work hard to fix the issue you experienced. Thanks for letting us know
6/10 (普通)
宿泊されたお客様
2016 年 3 月 29 日
気になった点 : 客室の快適度
宿泊されたお客様
Peterからの返信 (投稿日 : 2016 年 7 月 16 日)
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.
Hi jesse! We apologize if the room did not meet your expectations based on the photos. We strive to accurately represent our accommodations through our online images, and we regret if there was a discrepancy in your experience.Your feedback is valuable to us, and we will review our photos and descriptions to ensure they accurately reflect the current condition of our rooms. We appreciate your understanding and hope to have the opportunity to provide you with a more satisfying experience in the future. If there is anything else we can do to assist you, please don't hesitate to let us know.
Hi Jaccob! Thank you for taking the time to leave us a rating. If there was any way we could make your next stay a much more positive experience, do not hesitate to reach out to us and let us know how we can improve.
Hello Jordan, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
2/10 (非常に不満)
Mike
カップルで旅行
2024 年 2 月 19 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Outdated, dirty, smelly room. For $175 a night, I’d expect much better.
Hello Mike, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello Amber, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.
2/10 (非常に不満)
Oscar
2024 年 2 月 17 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Worst hotel
Worst hotel. Pictures look nice but rooms are really dirty. Beds make a lot of noise. Guy at the front has eyes on you all the time watching every move you make. I wouldn’t doubt if he has cameras in the room.
Hello Oscar, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello Bienvenido, Thank you for choosing to stay with us! We appreciate you taking the time to tell us about your experience. Your feedback is very important and we value your opinion. We are pleased to know that you enjoyed your time with us!
2/10 (非常に不満)
Mahin
家族旅行
2023 年 12 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
The check in was bobinden the window not friendly at all the room wasn’t clean.the sheets were dirty and had cigarette burn holes. Bathroom not that clean and not enough soap shampoo no hair dryer. TV didn’t work. Noisy motorcycles in the parking were loud noises .
Hello Mahin, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello Ricardo, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Rosalva, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Patinya, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
Hello Zusana, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
6/10 (普通)
billie
2023 年 11 月 2 日
良かった点 : 清潔度、スタッフとサービス
All right
The inner door security lock didn’t work I had to fix the toilet before I could flush it
Hello Billie, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
Hello Nicole, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!
Hello Kaj, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
2/10 (非常に不満)
José
2023 年 10 月 29 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
No lo que promocionan
No fue lo que esperaba. En fotos se mira bonito y limpio. En persona es totalmente lo contrario. El recepcionista súper grosero y demandante.
Nunca había visto un cuarto sucio hasta las paredes.
Hello Jose, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
8/10 (良い)
宿泊されたお客様
家族旅行
2023 年 10 月 13 日
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Clean and comfy
It seems like they just remodeled the rooms. They were clean and comfortable. Parking wasn’t an issue for us, but we did get back to our room late at night.
My only issue was that I called to let them know I was going to be a late check in and they said they couldn’t hold the room because hotels.com does not pay them upfront. Luckily my sister lives in the area and was able to go and check in for us. Other than that it was a very pleasant stay.
Hello Valued Customer, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.
4/10 (不満)
Noemi
家族旅行
2023 年 10 月 12 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Never coming back in this hotel anymore. Carpet too dirty and dusty…didn’t clean up
Hello Noemi, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
8/10 (良い)
Azucena
カップルで旅行
2023 年 9 月 26 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Conveniently located. Bed was a little noisy, old frame made a lot of noise.
Hello Azucena, Thank you for taking the time to share your comment regarding our location. We hope to see you again and that you will be truly impressed with our continued improvements.
6/10 (普通)
Linda
家族旅行
2023 年 9 月 22 日
良かった点 : 清潔度、設備とサービス
When arriving was informed we could have no visitors and deposit was done only in cash. The room had dirty spots on the walls and Sheetrock chipping off of wall. No hot water and was overall unsafe at times due to the homeless people
Hello Linda, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
Hello Clariza, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Valued Customer, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello David, Thank you for letting us know about the issues that you experienced during your recent stay at our hotel. Reviews like these give us an opportunity to address areas of improvement. Guest satisfaction is our top priority, Rest assured that your concern has been forwarded to the hotel management and will be handled accordingly.
2/10 (非常に不満)
maria
2023 年 8 月 27 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
the sink was leaking bad tha shower pan has a spot look bad
Hello Maria, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello Petra, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 (非常に不満)
Carlos
家族旅行
2023 年 8 月 14 日
気になった点 : 施設のコンディションと設備、客室の快適度
Always read the reviews
This hotel makes you feel so insecure, I prefered not to stay, it is expensive for the conditions of the hotel, I paid almost the same for another brand hotel just a few miles away.
Hello Carlos, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello John, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
4/10 (不満)
Guadalupe
2023 年 8 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Cancelación mi reservación sin previo aviso, muy incomodo, la habitación con mal olor, poca limpieza
No me gusto para nada.
Hello Guadalupe, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello Jaime, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
10/10 (非常に良い)
David
カップルで旅行, 家族旅行
2023 年 7 月 31 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s great for what you pay for! House keeping came in and replenished towels and made beds when we didn’t even ask. Staff was friendly!
Hello David, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!
4/10 (不満)
Nelson
家族旅行
2023 年 7 月 25 日
気になった点 : 清潔度、施設のコンディションと設備、客室の快適度
Only go for a last resort
Place is run down, looks nothing like the nice photos in the website, it looks MUCH more worn down, no breakfast, beds are uneven and uncomfortable, AC barely worked, parking is limited, no other significant amenities
Hello Nelson, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.
8/10 (良い)
barbara
家族旅行
2023 年 7 月 21 日
良かった点 : 清潔度、スタッフとサービス
Hôtel simple près du walk of fame
Hôtel de type motel bien situé pour aller sur Hollywood boulevard. Confort très sommaire. Personnel de l’accueil pas très agréable. Bruyant
Hello Barbara, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.
6/10 (普通)
Jose
2023 年 7 月 19 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Me gusto que el cuarto estaba espacioso, lo que no me gustó era el aspecto por fuera
Hello Jose, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.
6/10 (普通)
宿泊されたお客様
2023 年 7 月 12 日
気になった点 : 清潔度
günstig, aber wenig Komfort
Die Hälfte der Zimmer im 1. Stock - allerdings kein Aufzug (man muß Koffer selbst hochschleppen)
im 2-Bettzimmer nur ein Sessel und ein unbequemer Hocker
Hello Valued Customer, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.
Hello Arpha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Hector, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Eric, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
2/10 (非常に不満)
Daniel
2023 年 6 月 23 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There were cockroaches on the walls and dead all over the walkway carpets. There were hairs under the unwashed sheets. The walls are stained and they refused my refund because i moved the sheet to find the hairs under them. The person working there is deceptive he will try and trick you don't give them your money you won't stay!
Hello Daniel, We’re so sorry that your experience did not match your expectations. We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service. We value our customers’ opinions and would like to thank you for bringing this to our attention.
2/10 (非常に不満)
Jeremy
2023 年 6 月 7 日
気になった点 : スタッフとサービス、施設のコンディションと設備
The bed was barely put together and made SO much noise. The folks working there were also not pleasant in the least.
Hello Jeremy, It is disheartening to hear about your experience. We apologize for the inappropriate behavior shown by our staff. Our team never wants our guests to go back like this with a bad experience. We are actively investigating your feedback with our management for prompt action. And will surely forward your valuable feedback to our team for improvements. We hope to earn your business on future travels so that you can see our continuous improvement.
Hello Quentin, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Venesa, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
Hello Christopher, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.
8/10 (良い)
Dean
2023 年 5 月 22 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice hotel stay
Really nice clean hotel, best shower ever , comfortable bed. good value for money. Neighborhood was only down side but wasn’t too bad.
Hello Dean, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.