Thank you for your feedback. We're glad to hear that you found our shuttle service to the airport convenient and appreciated the nearby McDonald's and convenience store. We apologize for the issue you experienced with the shower temperature. Your comments are important to us, and we will look into this matter to ensure a better experience for our guests in the future. We hope to welcome you back for an even more pleasant stay.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX
Thank you for your kind words about our hotel and staff. We appreciate your feedback regarding the prices in our hotel shop. We hope to have the opportunity to welcome you back in the future.
The hotel worker went on strike from early morning and made extreme big noise at hotel front. I could not sleep well. I was very much disapointed.
shugeo
2024 年 4 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 14 日)
Thank you for bringing your experience to our attention. We are truly sorry to hear about the disruption caused by the strike, which impacted your rest and overall satisfaction with your stay. The comfort and well-being of our guests are top priorities, and it's disheartening to learn that we fell short in providing a peaceful environment during this unforeseen event. Please know that we take matters like these seriously as they help us identify areas needing improvement. Your feedback has been shared with our management team to review how situations like this can be managed more effectively in the future. We value your patronage and hope you will give us another opportunity to restore your confidence in Holiday Inn Los Angeles - LAX Airport.Sincerely,Kevin HernandezAssistant Front Office ManagerHoliday Inn LAX
8/10 (良い)
HITOMI
小さなお子様連れの家族旅行
2024 年 4 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
エアポートからも近く、帰りのシャトルバスも非常に便利でした。
HITOMI
2024 年 4 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 4 月 8 日)
Thank you, HITOMI, for sharing your experience at Holiday Inn Los Angeles - LAX Airport, an IHG Hotel. It's wonderful to hear that our proximity to the airport and the convenience of our shuttle bus service added value to your stay. We're committed to providing a seamless travel experience for all our guests and are glad we could meet your transportation needs efficiently.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX
10/10 (非常に良い)
ryoko
2024 年 3 月 3 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
ryoko
2024 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 3 月 4 日)
Thank you, ryoko, for taking the time to share your experience at Holiday Inn Los Angeles - LAX Airport. We are thrilled to hear that our strategic location added convenience to your stay and that you found value in our amenities and services. Our team strives to provide a welcoming atmosphere, so it's wonderful to know we met your expectations. Your kind words about our staff are greatly appreciated and have been shared with the team as a source of encouragement. We look forward to having the opportunity to welcome you back in the future.
8/10 (良い)
TAKESHI
2024 年 2 月 18 日
TAKESHI
2024 年 2 月に 1 泊滞在
8/10 (良い)
MAHO
2024 年 1 月 21 日
良かった点 : 清潔度、スタッフとサービス
MAHO
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 23 日)
Thank you for your good rating. We're glad to hear that you enjoyed your stay with us and we look forward to welcoming you back soon.Sincerely,RYAN J AYAAY-WHITLOWAssistant Front Office ManagerHOLIDAY INN LOS ANGELES AIRPORT LAX
10/10 (非常に良い)
YOSHITAKA
2024 年 1 月 20 日
YOSHITAKA
2024 年 1 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2024 年 1 月 21 日)
Thanks for the amazing rating, Yoshitaka!We care deeply about the happiness and satisfaction of our guests. We can't wait to see you again soon for another outstanding experience at Holiday Inn Los Angeles-LAX Airport!
Thank you for your review. We're glad to hear that our shuttle bus service was helpful during your late arrival and early departure. As for the room, we understand that it may feel a bit dated, but we hope our stylish lobby made up for it. Your feedback about our staff is noted as well. Thank you again for choosing us.Sincerely,Ryan J Ayaay-WhitlowAssistant Front Office ManagerHoliday Inn LAX
10/10 (非常に良い)
Yoshiki
2023 年 12 月 20 日
Yoshiki
2023 年 12 月に 2 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 21 日)
Yoshiki, it's wonderful to see your high rating of Holiday Inn Los Angeles-LAX Airport. We're thrilled you had an excellent experience during your stay with us. We eagerly anticipate your next visit. Safe travels until then!
8/10 (良い)
Ryoji
2023 年 12 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Ryoji
2023 年 12 月に 3 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 24 日)
Thank you for the 4-star rating, Ryoji!We are delighted to see that you had a wonderful time at Holiday Inn Los Angeles-LAX Airport. We're so glad that you felt nicely accommodated during your stay, and we look forward to a future visit from you!
10/10 (非常に良い)
Nobuko
出張, 家族旅行
2023 年 12 月 12 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nobuko
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 13 日)
Thanks for the perfect rating, Nobuko!We're pleased to hear that you have fully enjoyed your stay at Holiday Inn Los Angeles-LAX Airport, as we strive to create a full service experience for our guests. We can't wait to see you again soon!
4/10 (不満)
yoshihiro
2023 年 12 月 8 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
yoshihiro
2023 年 12 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 8 日)
Yoshihiro, while it's disappointing to see we didn't meet your expectations during your stay, your feedback is important as we aim to address any possible areas of improvement. Thank you for staying with us. We look forward to having another chance to better serve you next time.
6/10 (普通)
TOMOHARU
2023 年 12 月 2 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
TOMOHARU
2023 年 11 月に 8 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 12 月 5 日)
Tomoharu, thank you for your rating. As we constantly strive to improve, your feedback plays an important role. If you wish to share any additional details or experiences, feel free to reach out to us. We hope to better serve you in the future.
6/10 (普通)
Sho
出張, グループ旅行
2023 年 11 月 14 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Close to the LAX
Sho
2023 年 11 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 11 月 14 日)
Sho, we appreciate you taking the time to leave feedback. It sounds like our vicinity to LAX was advantageous for your travel plans, and we hope you enjoyed other aspects of your stay as well. We hope to accommodate you again in the near future.
2/10 (非常に不満)
宿泊されたお客様
出張
2023 年 10 月 30 日
気になった点 : 施設のコンディションと設備、客室の快適度
can not sleep.
Terrible noise. Demonstrations have been going on since early morning, making it impossible to spend a comfortable time.
宿泊されたお客様
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 30 日)
We are truly sorry to hear about the noise disruption you experienced during your stay. Please know, periods of increased noise can occasionally occur, such as during demonstrations, which are beyond our control. We understand the inconvenience they can cause and wish this hadn't diminished the enjoyment of your stay. In future, our team members are on hand to assist in providing alternative solutions where possible, such as moving guests to quieter rooms if available. We hope for another opportunity to provide you with the quiet and comfortable experience you expected.
8/10 (良い)
MASAMI
2023 年 10 月 23 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
MASAMI
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 24 日)
Masami, it's wonderful to hear that you had a satisfactory experience at the Holiday Inn Los Angeles-LAX Airport. We hope to serve you again in the future.
Toru, thank you for choosing Holiday Inn Los Angeles-LAX Airport and taking the time to rate us. We're glad you found the experience noteworthy. We strive to exceed your expectations every time and look forward to welcoming you back soon.
6/10 (普通)
toshimichi
2023 年 10 月 3 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
kingbed is good
toshimichi
2023 年 10 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 10 月 8 日)
Thank you for taking the time to submit this feedback, Toshimichi.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.
Thank you for this lovely rating, Yuki!We're thrilled to know we could provide an enjoyable experience for you. We care about the comfort and satisfaction of our guests so we look forward to hosting you again at Holiday Inn Los Angeles-LAX Airport. We'd like to share an even better experience with you soon.
10/10 (非常に良い)
宿泊されたお客様
グループ旅行
2023 年 9 月 20 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
宿泊されたお客様
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 21 日)
We appreciate your impressive rating of the Holiday Inn Los Angeles-LAX Airport. It fills us with joy that you had a fantastic experience with us. We hope to welcome you back again soon for another top-notch experience.
8/10 (良い)
TOSHIKO
2023 年 9 月 18 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
TOSHIKO
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 19 日)
Toshiko, thank you for your rating. We're pleased to learn that you found the Holiday Inn Los Angeles-LAX Airport to be a satisfying accommodation choice. Should you find yourself in Los Angeles again, we hope to have the pleasure of welcoming you back.
10/10 (非常に良い)
??
2023 年 9 月 14 日
It was convenient and close to the airport. There were restaurants around and he was pretty good. The hotel and lobby were clean and the receptionist was very nice. It was nice to have a 24 hour bus to the airport.
??
2023 年 9 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 9 月 19 日)
Holiday Inn Los Angeles-LAX Airport appreciates your positive remarks. We're delighted that our prime location, proximity to dining options, clean premises, and friendly reception made your stay enjoyable. It also seems our 24-hour shuttle service added convenience. Thanks for choosing us, and we look forward to your next visit.
We appreciate you sharing this positive rating, Yasuaki!The comfort of our guests is important to us so we can't wait to see you back again at Holiday Inn Los Angeles-LAX Airport. We want to share an even more enjoyable experience with you next time.
We appreciate you leaving your feedback with us, Kazutake.While we're glad you enjoyed your stay, we regret that your visit was anything less than ideal. We look forward to sharing a more enjoyable experience with you soon.
10/10 (非常に良い)
LIYE
2023 年 7 月 15 日
LIYE
2023 年 7 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 8 月 4 日)
Liye, it's fantastic to hear that you had such a positive experience at Holiday Inn Los Angeles-LAX Airport. We appreciate your top-notch rating and hope to welcome you back soon. Safe travels until then!
4/10 (不満)
NOBUYUKI、CHUO
2023 年 7 月 2 日
気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
NOBUYUKI
2023 年 6 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 7 月 3 日)
We appreciate you sharing your concerns with us, Nobuyuki.We regret to hear that you were dissatisfied with your recent visit. We hope you'll give us another opportunity to provide you with the quality service in which we pride ourselves.
10/10 (非常に良い)
??
2023 年 5 月 31 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
??
2023 年 5 月に 6 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 6 月 1 日)
Thanks for the fantastic rating!It's outstanding we could exceed your expectations during your stay at Holiday Inn Los Angeles-LAX Airport. We're all looking forward to your next stay with us.
Thank you for sharing your feedback, Akio.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.
Thank you for the excellent rating, Nobuaki!Our goal is to go above and beyond to ensure our guests have a memorable experience at Holiday Inn Los Angeles-LAX Airport! We look forward to hosting you again soon.
Thank you for sharing, Yuko!At Holiday Inn Los Angeles-LAX Airport, we strive to provide exceptional service for each person who walks through our doors. Thank you for sharing your perfect rating with us. We look forward to sharing the same quality experience with you during your next stay with us.
10/10 (非常に良い)
HOSAKA
2023 年 3 月 14 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
HOSAKA
2023 年 3 月に 1 泊滞在
Customer Serviceからの返信 (投稿日 : 2023 年 3 月 15 日)
Thank you for the great rating, Hosaka!We are always working very hard to provide a high-quality experience for all of our guests. It's excellent to hear that you had a lovely stay at Holiday Inn Los Angeles-LAX Airport! We hope you plan on staying with us again soon!We're looking forward to your next visit!