施設の正面

エアロテル ロンドン ヒースロー T2 & T3の口コミ

3 out of 5
エアロテル ロンドン ヒースロー T2 & T3
Arrivals Hall, East Wing Building, Heathrow Airport, Hounslow, England

口コミ

8.4

とても良い

評価 10 - 1847 件の口コミ中 910 件が非常に良い" "
評価 8 - 1847 件の口コミ中 532 件が良い" "
評価 6 - 1847 件の口コミ中 225 件が普通" "
評価 4 - 1847 件の口コミ中 114 件が不満" "
評価 2 - 1847 件の口コミ中 66 件が非常に不満" "

9.0/10

清潔度

8.8/10

スタッフとサービス

7.8/10

設備とサービス

8.6/10

施設のコンディションと設備

8.4/10

環境への配慮

口コミ

6/10 (普通)

WATARU

小さなお子様連れの家族旅行
良かった点 : 清潔度
ヒースロー空港直結のホテルなので、利便性は良いです。ホテルは新しく綺麗ですが、シャワーヘッドのカビやシャワールームの水捌けの悪さなど、細かいところが気になりました。
2024 年 4 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 4 月 5 日)
Dear Wataru, Thank you for taking time for your review, and we understand and respect your concerns. Our accommodations are created with traveler or transit passengers in mind. We recommend for any issues, request to reached out to our Manager on Duty to resolve the issue and offer you different room solution. I hope that you will give us another chance in the future.

8/10 (良い)

HIROKI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 3 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 4 月 1 日)
Dear Hiroki,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 (非常に良い)

hideyuki

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
inside of the departure terminal is best for Japanese to go on board to Japan. Simple and compact service at the hotel is enough to relax overnight and wait for planes. and not so expensive.
2024 年 3 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 3 月 18 日)
Dear Hideyuki, Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals It is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London..

8/10 (良い)

Shiho

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 2 月 26 日)
Dear GuestGreetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for the rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 (普通)

IORI

良かった点 : 清潔度
気になった点 : 客室の快適度
2024 年 2 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 2 月 18 日)
Dear IORI,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 Arrivals.Thank you for your time and rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay. We hope that you will give us another chance in the near future.

10/10 (非常に良い)

YASUSHI

家族旅行
良かった点 : 清潔度、スタッフとサービス
空港の中にあり、朝早い便に乗るのにとても便利です。第3ターミナルと繋がっているので雨でも傘がなくても濡れません。
2024 年 2 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 2 月 7 日)
Dear YASUSHI,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your 5 star rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 (非常に良い)

KENTA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在
Night Managerからの返信 (投稿日 : 2024 年 1 月 10 日)
Dear Kenta,Thank you for staying with us. We appreciate your high rating. We are pleased you enjoyed your stay.Kind RegardsJackie Underwood

8/10 (良い)

KAORI

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
空港内にあるので、ロンドン到着後にすぐに入れるところが良かった。窓は無いが静かでセキュリティも二重なので安心感がある。ホテル受付横で水やちょっとした食べ物が購入でき、意外にも水の値段は空港内の店よりやや安い。日本のビジネスホテルと同じ程度かと。立地と、市内に比べて安いので満足。
2023 年 11 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2023 年 12 月 5 日)
Dear Kaori,Thank you for your high rating. We are pleased you enjoyed your stay. Kind Regards

6/10 (普通)

Yukiko

良かった点 : 清潔度
チェックアウト後は荷物預けが出来ないと言われ空港内の有料ストレージに預けなければならなかった。
2023 年 11 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2023 年 11 月 28 日)
Dear Guest, Thank you for your rating. Unfortunately, we can not keep luggage after the guest check out as they need to be scanned in order for them to be left unattended. We hope that you give us another chance for better service in the near future.Kind Regards,

6/10 (普通)

Hirotaka

良かった点 : 清潔度
Rooms There are no windows in the rooms in this hotel
2023 年 6 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2023 年 6 月 16 日)
Dear Guest, We are sorry to learn of the discomfort caused during your recent stay. Your feedback is important to us and assure you that we have looked into the concerns raised by you and have already introduced corrective measures. However, we do not have windows due to the security reasons as we are inside the terminal building. We do hope you will give us a chance to be of service in the future.

10/10 (非常に良い)

Tomomi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The transportation was good, and there were various shops around the hotel, which was convenient.
2023 年 5 月に 1 泊滞在
Aerotel Team からの返信 (投稿日 : 2023 年 5 月 24 日)
Dear Guest,Thank you for your rating and feed back. We are pleased you enjoyed your stay.Kind Regards

4/10 (不満)

Takeaki

家族旅行
良かった点 : 清潔度
気になった点 : 客室の快適度
2023 年 5 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2023 年 5 月 7 日)
Dear Guest,Thank you for your rating. We hope to welcome you again in the near future.Kind regards

10/10 (非常に良い)

RITSU

2023 年 5 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2023 年 5 月 4 日)
Dear Guest,Thank you for staying with us. We appreciate your high rating. We hope to welcome you again!Many Thanks,

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 4 月に 1 泊滞在
Aerotel Team からの返信 (投稿日 : 2023 年 4 月 13 日)
Dear Guest,Thank you for your high rating. We are please to learn that you enjoyed your stay. Kind Regards

10/10 (非常に良い)

TOMOMI

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
空港に直結しているので朝の出発に便利
2023 年 3 月に 1 泊滞在
Aerotel Team.からの返信 (投稿日 : 2023 年 3 月 31 日)
Dear Guest, Thanks for staying with us. We appreciate your high rating and positive feedback. We hope to see you again.Kind Regards,

2/10 (非常に不満)

Kiyomi

気になった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
窓なし
窓がない。閉所感が否めない
2023 年 3 月に 1 泊滞在
Aerotel Team.からの返信 (投稿日 : 2023 年 3 月 30 日)
Dear Guest, We are sorry you did not enjoy your stay.All hotel rooms are without windows due to the hotel's position and the Heathrow airport authorities’ safety protocol, thus all of our rooms are adequately lit and properly air conditioned. We do hope you will give us another try.Regards

4/10 (不満)

Takeaki

出張
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
窓側なかった。あとは概ね悪くない。
2023 年 2 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2023 年 2 月 23 日)
Dear Guest,Thank you for your feed back.We do not have windows as we are in the Terminal building and its due to Heathrow Airport compliance and security. Kind Regards

2/10 (非常に不満)

TAKAKO

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、客室の快適度
Convenient in the airport. That’s all!
クリスマスで電車が動いていなく、空港直結のホテルを予約しました。4人泊まれるファミリータイプで、部屋は狭いけどベッドの広さは十分でした。ファミリータイプなので冷蔵庫を期待しましたが、なかった、、、
2022 年 12 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2022 年 12 月 31 日)
Dear Guest, We are sorry to learn of the discomfort caused during your recent stay. Your feedback is important to us and assure you that we have looked into the concerns raised by you and have already introduced corrective measures. We do hope you will give us a chance to be of service in the future.

10/10 (非常に良い)

Chika

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
レセプションスタッフが親切で良かった。
Aerotel Team.からの返信 (投稿日 : 2022 年 12 月 20 日)
Dear Guest,Thank you for the high rating and feedback.We hope to see you again.Kind regards,

8/10 (良い)

Sakyo

出張
良かった点 : 施設のコンディションと設備、客室の快適度
大変便利なホテル
早朝便のためT3に近いホテルということで滞在しました。T3到着口からすぐ近くに位置しており、T3の出発ターミナルにも歩いて5分くらい。Central Bus station、地下鉄、ヒースローエクスプレスの駅までも10分くらいの大変便利な場所にあります。近くに、Cafeと小さなM&Sがあるので最低限の食料、飲料水を確保することができました。
2022 年 9 月に 1 泊滞在
Aerotel Team からの返信 (投稿日 : 2022 年 9 月 22 日)
Dear Guest,Thank you for your rating for your stay at Aerotel Heathrow. We look forward to welcoming you again in the future

8/10 (良い)

Yukiko

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
施設の人が親切でした。一度退出した時に再度鍵が開けられなくて困りましたが、代わりに開けてくれました。 ドライヤーがなかったです。 Staffs were very kind to me when I couldn’t open the door even I had a card key. They unlocked the door instead of me. However, there was not a hair drier.
2022 年 8 月に 1 泊滞在
Aerotel Team.からの返信 (投稿日 : 2022 年 8 月 13 日)
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future.

6/10 (普通)

Yurie

2022 年 7 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2023 年 3 月 6 日)
Dear Guest, Many thanks for your feedback. We are pleased to learn that you had an enjoyable stay with us. We take great pride in ensuring that we meet guest expectations. We look forward to welcoming you in the near future.

6/10 (普通)

YOSHIKO

良かった点 : 清潔度
狭いけど問題はなし
お部屋は広くはないが、やはり空港内(T3)に泊まれるのは早朝便に乗るのには便利でした。日本で考えるとAPAホテルを少し広くした感じ。 トランクを開けたら歩く場所なくなります。 冷蔵庫はなし。 でも、綺麗に清掃され特に問題はなし。
2022 年 6 月に 1 泊滞在
Reception Teamからの返信 (投稿日 : 2022 年 7 月 6 日)
Dear Guest, Thanks for staying with us. We appreciate your feedback. We have taken note of your comments we will raise this issue with the concerned department. We do apologise for the inconvenience you encountered during your stay.

10/10 (非常に良い)

Ryohei

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
便利で非常にわかりやすい。
2021 年 12 月に 1 泊滞在
Aerotel Team からの返信 (投稿日 : 2021 年 12 月 28 日)
Dear Ryohei, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations.

8/10 (良い)

Momoka

2021 年 9 月に 1 泊滞在

8/10 (良い)

Naoki

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Convenient hotel in Airport.
Very convenient access to Heathrow airport. Located in Terminal 3. Looks new hotel, good for short stay after/before your flight. Just 10-15 min to Terminal 5, on foot and free express from terminal 2&3.
2021 年 7 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2021 年 7 月 26 日)
Dear Guest, Many thanks for your feedback. We are glad to learn you have enjoyed your stay with us. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

6/10 (普通)

Y

良かった点 : 施設のコンディションと設備
気になった点 : スタッフとサービス
2021 年 7 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2021 年 7 月 5 日)
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

6/10 (普通)

宿泊されたお客様

ヒースロー空港内で泊まる事ができます。
2021 年 6 月に 1 泊滞在
Aerotel Teamからの返信 (投稿日 : 2021 年 7 月 2 日)
Dear Guest, Many thanks for your feedback. We look forward to welcoming you again in the near future. Kind regards, Aerotel Team

8/10 (良い)

Yutong

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
No microwave nor fridge are provided.
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Yutong,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 (非常に良い)

Heidi

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
We did not expect luxury, and we didn't get it. But the beds were comfortable, shower was good everything was clean, and it was quiet and secure.
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Heidi,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 (非常に良い)

Nancy、Dallas

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Nancy,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 (非常に良い)

CLAIRE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Just a few steps to my flight and a good nights sleep before an early start.
2024 年 5 月に 1 泊滞在
Asad U. - Duty Manager からの返信 (投稿日 : 2024 年 5 月 21 日)
Dear Claire,Thank you for your rating. We are pleased you enjoyed your stay and we look forward to welcoming you back in the future.Kind Regards

10/10 (非常に良い)

Matthew

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
A great airport hotel
2024 年 5 月に 1 泊滞在
Night Managerからの返信 (投稿日 : 2024 年 5 月 20 日)
Dear Matthew,Thank you for your high rating. We are pleased that you liked the Hotel. Being inside the Terminal has its advantages. You are well rested ready the your journey. We hope to welcome you again when travel permits. Kind RegardsJackie Underwood

8/10 (良い)

Sharon

良かった点 : スタッフとサービス、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Sharon,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

8/10 (良い)

Philip

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Location
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Philip,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

4/10 (不満)

Victoria

気になった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 18 日)
Dear Victoria,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Please can you elaborate what was the actual issue? for us to try and improve our-self. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.Kind Regards,

6/10 (普通)

Adam

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Adam,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveller or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 (非常に良い)

Deborah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
There were no windows in the room and that was very off putting at first, but there is a large common room with a TV and tables and chairs as an escape from the windowless room. It was fine for a one night stay at the airport.
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 17 日)
Dear Deborah,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 (非常に良い)

Finna

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It was so far from Terminal 5 to terminal 2 where the hotel located . I am handicapped I didn’t know it would that far walking. I recommend if you are handicapped take a taxi from terminal 5 to terminal 2. Overall the hotel is excellent.
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Finna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 (普通)

Kacie

気になった点 : 清潔度、施設のコンディションと設備
I paid almost £165 to stay at Aerotel Heathrow ahead of my flight this morning. Upon first impressions, I was pleased with the cleanliness of the hotel and the facilities available to guests. However, the location of the hotel doesn't leave you with much choice in terms of things to do or places to eat and drink if you'll be staying at the hotel overnight. In addition, I was absolutely sickened to pull back the duvet to find hairs, stains and what looked like either blood or tomato-based food stains on the bedding. I ended up having to have my bedding changed at 1.15am - 1.30pm. The manager was very helpful and apologetic. She offered me a change of room but as I'd already unpacked and had a morning flight, this option didn't appeal to me. To top it off, the TV didn't work at all - the stream was lost - and not even the manager could get it working. Take my advice and stay at the Hilton Garden hotel instead. I will definitely be submitting a complaint about my experience at this hotel.
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Laura

良かった点 : 設備とサービス、施設のコンディションと設備
Great place to stay before a early flight of if you need to be in Heathrow. Stuff was very kind and helpful. I’ll be back.
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Laura,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 (非常に良い)

Donna

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Much needed rest was found at this hotel. Please note rates were significantly lower last minute, which was kind of a bummer, but the hotel was quiet and we appreciated the clean facilities!
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear Donna,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The best part is it’s convenient location in Heathrow Terminal 3 and it’s flexible “by the hour” policy
2024 年 5 月に 1 泊滞在
Asad U. - Duty Managerからの返信 (投稿日 : 2024 年 5 月 16 日)
Dear David,Thank you for taking the time to leave a feedback. At Aerotel our aim is to give our guests a pleasant stay. We hope that you will visit again in the future.Kind Regards

6/10 (普通)

Giuseppe

良かった点 : スタッフとサービス
2024 年 5 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Giuseppe,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

6/10 (普通)

Rick

良かった点 : スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
Worst issue: Shower didn't drain. If I hadn't cut my shower short it would have flooded the whole room. Rooms small. Breakfast is just a bag of pre-packaged items.
2024 年 4 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. We will certainly address the shower issue to our housekeeping team, and we do only take away prepacked breakfast for which information is provided on all booking platform. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 (良い)

Rick

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Only issue is smallness of rooms.
2024 年 4 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 12 日)
Dear Rick,Thank you for taking time for your review and rating. I am sorry to learn that the stay was not satisfactory through your rating and do apologize for any inconvenience caused. Our accommodations are specially created for short duration's 'hourly /over nightly with traveler or transit passengers in mind. Rest assured, It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 (非常に良い)

Martin

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great location before or after a flight.
2024 年 5 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Martin,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

8/10 (良い)

Dana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
great staff
2024 年 5 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Dana,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.

10/10 (非常に良い)

Joe

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Mini hotel right in the Heathrow Terminal 3 arrivals area. Extremely quiet. Very convenient to flights leaving from T3 in the morning.
2024 年 5 月に 1 泊滞在
Clitax Pereira, Front Office Manager.からの返信 (投稿日 : 2024 年 5 月 9 日)
Dear Joe,Greetings from Aerotel London, The Only In-Terminal Hotel Located in Terminal 3 ArrivalsIt is my honor to know that our Aerotel Hotel has earned your approval. Thank you for your highest rating. We ensure our facility and services are at the highest standards to ensure our guests have a stress-free and a pleasant stay.We are thrilled that you enjoyed your stay with us. It was and will always be our pleasure to welcome you back to Aerotel London.