Thank you for being our guest! We appreciate the feedback and will check on the issues you noted. We do wish you well on your future travels.

I am sorry you didn't enjoy your stay. We are in the process of renovations. The city closed our garage and has ask us to use the lot you noted until our new garage behind us is complete. We do wish you well on your future travels.

Our hotel is in a state of change. We have a lot of plans for renovations and we do have some actively happening now. Our new parking garage is under construction behind us and will open in a little over a month. We do hope the rest of your trip was more enjoyable.

Thank you for being our guest! We appreciate the feedback an so glad our staff was able to help you with the fork. We do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate you sharing your experience and we do hope you will be back to visit us again very soon!

Hi Sherry! Our parking situation is a temporary while our new structure is being built. We are working on the outlet usb issue. The survey is from Expedia and not the hotel so I am not sure about the questions at the end of the survey.

Thank you for being our guest! The construction around the hotel you noted is our new parking structure. It will be available by mid summer. We do apologize for the inconvenience, but it will be better once the garage opens.

Thank you for being our guest! We appreciate the feedback and do have some plans for renovations in the near future. We do hope you will be back to visit us again very soon!

Thank you for being our guest! We are glad to hear that you enjoy staying with us and we love having you. We do hope you will be back to visit us and Buffalo Trace again very soon!

Thank you for being our guest! We do apologize about the parking situation, but the city decided to take our existing garage before the new one was completed. We will have a much better parking facility come July and we do hope you will be back to check it out!

Thank you for being our guest! We are happy to hear that Miss Terry took great care of you and your group. We do hope that you will be back to visit us again very soon!

Thank you for being our guest! We appreciate your understanding while we are going through these growing pains. We will have a fabulous new garage very soon. We do hope you enjoyed the rest of your visit to the area.

Hi Adrian! We are sorry about the parking situation. It has been a constant battle with the city while the new structure is being built. Please understand that we will have a new parking garage that is directly behind us come July. We do hope you enjoyed the rest of your visit to the area.

Thank you for being our guest! We do appreciate the kind words about our staff and facility. We do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate the feedback on your stay and we do hope you will be back to visit us again very soon!

Hi Glenn! I am so sorry you missed the information in the reservation communication we sent. We do let everyone know that these services are not available. We do have several restaurants and lounges within walking distance and we do try to recommend the best ones to our guests. We do hope the rest of your visit was pleasant for you.

Thank you for being our guest! We appreciate the feedback and will address the mattresses and pillows. We do hope you will be back to visit again very soon!

Thank you for being our guest! And for bringing your group for the Kentucky Derby. We are happy to hear that you enjoyed your visit and we do hope to see you again next year if not before!

Thank you for being our guest! We appreciate the kind words about our staff and hotel. We do hope you will be back to visit us again very soon!

Hi Kirk! I am sorry it wasn't explained, but we are having a new parking structure built behind us and we are only using the public lot temporarily. The new structure should be open by mid-summer.

Hi Renee! We are so glad you enjoyed your stay with us. Frankfort is a great town to check out with lots of arts and history. We do hope you will be back to spend some more time with us very soon!

Thank you for being our guest! We appreciate the kind words about our staff and do hope you will be back to visit us again very soon!

Thank you Matthew! We do appreciate the feedback and do hope you will be back to visit us again very soon!

Thank you for being our guest! We do appreciate the feedback and look forward to you coming back to visit us again very soon!

Thank you for being our guest! We do appreciate the feedback and do hope you will visit again soon.

Thank you for being our guest! We appreciate the feedback and we do know that parking is a little tricky right now. Our new garage will be complete in a few months and we are so excited. We do hope you will be back to check it out!

Thank you for being our guest! We do appreciate the kind words about our staff and hotel. We are so excited to be getting a new parking structure and look forward to it opening very soon!

Hi Nicole. I am sorry you did not enjoy your visit. We wish you well on your future travels.

Thank you for being our guest! We are working to improve our guest experience and do appreciate your feedback. We do hope the rest of your visit to the area was more pleasant for you.

Thank you for being our guest! We really appreciate the kind words about our and staff and so glad you enjoyed your stay. We do hope you will be back to visit us again very soon!

I am sorry you were not pleased with your stay. We are working to improve and think you will be more satisfied. We do wish you the best on your future travels.

Thank you for being our guest! Yes, we are making improvements to better serve our you the customer. We do hope you will be back to try us out again in the future!

Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

Thank you for being our guest! We do apologize for the inconveniences while we are renovating. We do hope you will be back to visit us again soon!

Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again soon!

Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate the kind comments about our staff. We do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate the rating and do hope you will be back to visit us again very soon!

Hi Jeff! I am sorry that you have such a negative opinion of our hotel and staff. We are in a bit of transition with the area revitalization and there are good things instore for our hotel. We do wish you all the best on your future travels.

Thank you for being our guest! We appreciate the feedback and will make sure we get those vents taken care of for our future guests. We do hope we will see you again very soon!

Thank you for being our guest! We appreciate the feedback and do hope you will be back to visit again very soon!

Hi Angela! It looks like you did not enjoy your stay. We do hope you enjoyed the rest of your visit to Frankfort.

Hi Stephen! We are sorry you were not pleased, but we are limited where we can park until our new facility is completed. We do hope the rest of your visit to Frankfort was more pleasant for you.

Hi Kenneth! We appreciate the feedback and do hope you will be back to visit us again very soon!

Thank you for being our guest! We appreciate you sharing your experience about your recent stay. We do hope we will see you again very soon!