Staff very helpful. Transportation arrangement excellent (rent a car, complimentary ride from airport)
Mohsiul
2024 年 5 月に 2 泊滞在
10/10 (非常に良い)
Halim
家族旅行
2024 年 5 月 24 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
There is not much eating and shopping places around. Very friendly bell boys and airport service.
Halim
2024 年 5 月に 1 泊滞在
6/10 (普通)
Aftab
カップルで旅行
2024 年 5 月 19 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I’ve stayed a few times and I’d normally give 5 stars. But this time round there were some serious errors made.
Error 1: We had an undisclosed bill added to our room 552. The amount of 121,621.000 rupees from the beauty salon which we never used. This was investigated and found that the salon took the wrong number and billed it to our room by mistake! Where is the verification when customers use these services??
Error 2: They checked out our room a day early so we were unable to get back in our room for 1 hour. Again completely unacceptable.
Error 3: We had booked our taxi ride back to the airport for departure. We booked this a few days in advance using their concierge service and was assured it was booked. After reconfirming a day before our departure they could not see our request??? What kind of cowboy operation you running here!! That concierge reception is a joke!
They need to relook at their process for taxi booking. Righting a name on a slip is simply not good enough.
Aftab
2024 年 5 月に 13 泊滞在
10/10 (非常に良い)
Nauman
2024 年 5 月 12 日
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Would recommend can use some upgrades for sure but service staff etc are amazing