Dear NORIAKI,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and bringing the issue to my attention. We apologize for any inconvenience caused by the smell of cigarettes in the room. We have a strict non-smoking policy, and We assure you that we take this matter seriously. We will look into this matter and take immediate action to rectify the situation. Once again, we apologize for the inconvenience and appreciate your understanding. Your comments are highly appreciated, it enables us to improve our service standard. We look forward to welcoming you back in the future.Yours Faithfully, Dennis HuiGeneral Manager

Dear AKIRA,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Your Sincerely, Dennis Hui Holiday Inn Express Hong Kong Kowloon CBD2

Dear Keiji,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear TOSHIAKI,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. We are glad to know that you are satisfied with the overall experience. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to serve you again in the near future.Yours Faithfully, Dennis Hui General Manager

Dear Ichiro,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. We are glad to hear that you enjoyed our convenient location. It is true that we have a great location nearby MTR station, APM shopping mall and main Commercial buildings in Kwun Tong. Customer satisfaction is one of the most concerned areas for the hotel. We will keep it up and to be the Great Hotels Guests Love. We look forward to serving you again in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Meiwafolia, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score and positive feedback. We are glad to know that you are satisfied with the overall experience. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to serve you again in the near future. Your sincerely

Dear Nicolas, René, Noël, Thank you very much for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. We were sorry to hear that our complimentary breakfast was not meeting your expectation. Your comment has been reviewed and will follow up. We hope that we can provide a better experience on our complimentary breakfast on your next visit. We look forward to welcoming you back to the hotel soon.

Dear Guest, We would like to thank you for taking the time to give us feedback in regards to your recent stay at the Holiday Inn Express Hong Kong Kowloon CBD2。 We are delighted to hear that you are satisfied with our complimentary breakfast. Guest satisfaction are of the utmost concern to us. The feedback we received from our guests are truly valued and help us maintain our status as “Great Hotels Guests Love” within the Holiday Inn Brand family. Once again, thank you very much for your kind comment and we look forward to an opportunity to welcome you to our hotel. Yours sincerely, Dennis Hui General Manager

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, Thank you for taking your valuable time to share your kind review, your feedback is valuable to us. We apologize for any convenience caused from the temperature in our restaurant . We have reported to our concerned department to follow up. Your comments are important to us, as it enable us to continually monitor and improve our service standard. We look forward to having an opportunity to serve you again in the near future. Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, Thank you for choosing to stay at the Holiday Inn Express Hong Kong Kowloon CBD2 and glad to know that you have a wonderful stay in our hotel. We will be constantly improving and delivering a good experience to our guests. We look forward to your next stay with us. With warm regards, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Guest, This is our honor to serve you during your stay and know that you are satisfy with our overall performance . We are looking forward to welcome you again . Yours sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear guest, Thank you for choosing to stay at the Holiday Inn Express Hong Kong Kowloon CBD2 and glad to know that you have a wonderful stay in our hotel. We will be constantly improving and delivering a good experience to our guests. We look forward to your next stay with us. With warm regards, Holiday Inn Express Hong Kong Kowloon CBD2

Dear WAI PANG, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to hear that you are satisfied with your overall experience. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Your Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Ronald,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and this is our honor to receive your high score. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Sincerely,Holiday Inn Express Hong Kong Kowloon CBD2

Dear Wayne, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2. We apologize for not meeting your expectations during your stay. We will review our staying atmosphere in order to enhance our guest staying experience. We hope to have the opportunity to serve you again in the future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Yuen Yee Anna, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your staying experience with us. It is an honor to receive your high score, and we are delighted to hear that you were satisfied with the overall experience, including our comfortable rooms, pillows, and the shower experience. Our hotel is conveniently located in the heart of Kwun Tong, just a 5-minute walk from Kwun Tong MTR station, APM shopping mall, Kwun Tong Promenade, and main commercial buildings. There are a variety of dining options near our hotel, including Chinese and Western restaurants, international cuisines, local-style cafes (Cha Chaan Teng), and Hong Kong's local snacks. If you require further information about dining options during your next visit, please feel free to contact our front desk. Customer satisfaction is one of our top priorities, and we are committed to creating a comfortable, clean, and friendly environment for our guests. We sincerely appreciate your support, and we will continue to strive for excellence to be the Great Hotels Guests Love.We look forward to the opportunity to welcome you back in the near future.Yours faithfully, Dennis Hui General Manager

Dear EDDY, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and for sharing your valuable feedback with us. We sincerely apologize for the cleanliness of the room and the breakfast not meeting your expectations. We appreciate your recommendation and will certainly take it into consideration as we evaluate our options for improving our facilities. Your comments are important to us, it enables us to enhance guest stay experience. We look forward to welcoming you back in the future.Yours faithfully, Dennis General Manager

Dear Eva-Maria,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and this is our honor to receive your high score. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Sincerely,Holiday Inn Express Hong Kong Kowloon CBD2

Dear man kin,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your full score and we are happy to know that you are satisfied with the overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear John,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience including customer service and cleanliness. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guest. Meanwhile, we have forwarded your concerns about the complimentary breakfast arrangement to the restaurant manager for follow-up. We appreciate you for bringing this to our attention as it helps us improve our service standards. We hope to have the opportunity to welcoming you back in the future.Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Jinming, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with the overall staying experience including the complimentary breakfast and our customer service. Customer satisfaction is one of the most concerned areas for the hotel. We committed to making every possible effort to provide a comfortable, clean and friendly accommodations. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Rolando Belloso,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2. This is our honor to receive your perfect score and we are happy to know that you are satisfied with the overall experience including the complimentary breakfast and our customer service. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager

Dear Javier,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your perfect score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Yours Faithfully, Dennis HuiGeneral Manager

Dear Wingming Joe, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with the overall staying experience including our customer service, convenient location and our hotel cleanliness. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guest. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future. Yours Faithfully, Dennis Hui General Manager

Dear CHEUK HO, Thank you for taking the time to share your feedback regarding your recent stay with us. We appreciate your compliments on our convenient location. However, we sincerely apologize for the aspects of your experience that did not meet your expectations.We will review our breakfast offerings and prioritize cleanliness and maintenance to ensure a more enjoyable stay for our guests. Your feedback has been taken to heart, and it is valuable to us as we strive to improve our service standards. We will thoroughly investigate the matter to address any underlying issues and make the necessary improvements.Thank you once again for your feedback, and we hope you will reconsider and give us another chance to provide you with a more enjoyable stay in the future.Yours Faithfully, Dennis Hui General Manager

Dear Yan Ki, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and rated high score for your stay. We promised that we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future Yours faithfully, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Wai Chui, Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. It is true that we have a great location nearby MTR station, APM shopping mall, Kwun Tong Promenade and main commercial buildings nearby. It is convenient for both business trip and leisure. Meanwhile, we understand that you were not entirely satisfied with our complimentary breakfast. We have conveyed your feedback to the restaurant manager, who will look into the matter and take appropriate action. Please rest assured that we will strive to provide a more satisfying stay experience for all guests. Your comments are important to us, as they help us improve our level of service. We hope to have the pleasure of welcoming you back soon. Yours Faithfully, Dennis Hui General Manager

Dear Tsz chun, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and rated full score for your stay. Customer satisfaction is one of the most concerned areas for the hotel. We promised that we will keep it up and to be the Great Hotels Guests Love. We look forward to welcoming you back to our hotel in the near future Yours faithfully, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Flavio, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. Thank you very much for your support, we look forward to having an opportunity to welcome you back in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Xiangdong,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your perfect score and we are happy to hear that you are satisfied with the hotel location, customer service, cleanliness and complimentary breakfast. As the World adjusts to new travel norms and expectations, at IHG we’re enhancing the experience our hotel guests – by redefining cleanliness and supporting wellbeing throughout their stay. Our IHG Clean Promise is to ensure that our hotels provide a safe and clean environment for you and our guest. We promised that we will keep it up to be the Great Hotel the Guest Love. We look forward to serving you in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Wun Mui,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score. Customer satisfaction is one of the most concerned areas for the hotel. Your comments are important to us, it enables us to enhance guest stay experience. We look forward to having an opportunity to serve you again in the near future. Yours Sincerely, Holiday Inn Express Hong Kong Kowloon CBD2

Dear Dakota,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score and we are glad to know that you are satisfied with your overall experience. Meanwhile, we are sorry to learn that the elevator service was less than satisfaction. The safety of our guests is of the utmost importance to us and we take these matters very seriously. Please be assured that we have investigated and resolved the issues to ensure the safety of all our guests. We sincerely value your opinions as they help us improve our service standard. We look forward to serving you again in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Jennifer,Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your high score and we are delighted to hear that you were satisfied with your overall experience. Meanwhile, we were concerned to learn that the service at the Front Desk did not meet with your expectation. Please rest assured that your feedback has been shared with the team to ensure a consistent service and a better experience for our guests. We sincerely value your comments as they help us improve our service standard. We look forward to serving you again in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Letty,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your full score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Dennis HuiGeneral Manager

Dear LING LINDA,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. This is our honor to receive your high score and we are happy to know that you are satisfied with your overall experience. We committed to making every possible effort to provide a comfortable, clean and friendly environment. Thank you very much for your support, we will keep it up and to be the Great Hotels Guests Love. We look forward to having an opportunity to welcome you back in the near future. Dennis HuiGeneral Manager

Dear Tze Kin, Thank you for choosing Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your staying experience with us. This is our honor to receive your perfect score. We are glad to hear that you enjoyed our convenient location and customer service. It is true that we have a great location nearby MTR station, APM shopping mall and main Commercial buildings in Kwun Tong. Customer satisfaction is one of the most concerned areas for the hotel. We will keep it up and to be the Great Hotels Guests Love. We look forward to serving you again in the near future. Yours Faithfully, Dennis Hui General Manager

Dear Cynthia,Thank you for choosing to stay at Holiday Inn Express Hong Kong Kowloon CBD2 and sharing your valuable feedback with us. We are honored to receive a perfect score from you and are delighted to hear that you are pleased with our overall performance and customer service. We assure you that we will continue striving to be the hotel that guests love. We eagerly anticipate the opportunity to serve you again in the near future.Yours Faithfully, Dennis Hui Holiday Inn Express Hong Kong Kowloon CBD2