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コットンズ ホテル & スパの口コミ

4 out of 5
コットンズ ホテル & スパ
Manchester Road, Knutsford, England

口コミ

8.4

とても良い

評価 10 - 635 件の口コミ中 265 件が非常に良い" "
評価 8 - 635 件の口コミ中 234 件が良い" "
評価 6 - 635 件の口コミ中 92 件が普通" "
評価 4 - 635 件の口コミ中 29 件が不満" "
評価 2 - 635 件の口コミ中 15 件が非常に不満" "

8.6/10

清潔度

8.4/10

スタッフとサービス

8.8/10

設備とサービス

8.2/10

施設のコンディションと設備

8.2/10

環境への配慮

口コミ

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、客室の快適度
2018 年 6 月に 1 泊滞在

8/10 (良い)

Ian

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The staff were helpful profetional and freindly but the hotel needs a referb
2024 年 5 月に 1 泊滞在

6/10 (普通)

Lauren

気になった点 : 施設のコンディションと設備
2024 年 5 月に 1 泊滞在

8/10 (良い)

Luke

良かった点 : 清潔度、施設のコンディションと設備
2024 年 5 月に 1 泊滞在

10/10 (非常に良い)

Deirdre

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great hotel
2024 年 4 月に 2 泊滞在

10/10 (非常に良い)

Karl

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great friendly staff. Comfy rooms. Nice spa
2024 年 4 月に 1 泊滞在

10/10 (非常に良い)

Jane

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 4 月に 1 泊滞在

8/10 (良い)

alan

2024 年 3 月に 1 泊滞在

8/10 (良い)

Mrs Susan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Very comfortable bed and pillows
2024 年 3 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear Susan,Thank you for your review. I am pleased to see that you had an enjoyable stay and i hope to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

8/10 (良い)

Jackie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Lovely room and great team
2024 年 3 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear valued guest,Thank you so much for taking the time to leave a review. I am so pleased that you have had an enjoyable stay and our team have looked after you well.I hope to welcome you back again soon,Cheryl CloughHead of guest experience

6/10 (普通)

Jack

良かった点 : 清潔度、スタッフとサービス
2024 年 2 月に 2 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 3 月 31 日)
Dear guest,Thank you for taking the time to leave a rating of your recent experience. I hope to welcome you back again in the near future.Kindest regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Aileen

出張
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Nice comfortable hotel. Good service.
2024 年 2 月に 2 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 28 日)
Dear Aileen,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Timoth

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Clean and great facilities
Clean good value and good facilities
2024 年 2 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Timoth,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 (良い)

Justine

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay with friends
I stayed in room 256, a junior suite. It was spacious and clean, with a balcony ( looking onto the car park but if you looked to the distance it was a nice view. Unfortunately it was too cold to enjoy sitting outside. Bathroom was clean and spacious with a TV at the end of the bath - shame the bath wasn’t big enough for 2. The shower was great. Having a just to get water and milk was great to be able to put it in the fridge and have fresh milk for a cuppa in the morning. All staff were polite and friendly. Only shame was the hotel charge extra for using the spa if you don’t book direct with them.
2024 年 2 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Justine,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 (良い)

Oliver

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 2 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 29 日)
Dear Guest,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 (良い)

Audrey

良かった点 : スタッフとサービス、施設のコンディションと設備
Friendly staff, Comfortable Some aspects of room servicing not optimal
2024 年 1 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest,I am pleased to see that overall you have had a positive experience with us. Your comments regarding room servicing will be discussed with our housekeeping team to see what improvements could be made.I hope to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Jonathan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2024 年 1 月に 1 泊滞在

8/10 (良い)

Rosemary

出張
良かった点 : スタッフとサービス、客室の快適度
気になった点 : 清潔度
2024 年 1 月に 1 泊滞在

6/10 (普通)

Marcus

出張
良かった点 : スタッフとサービス
2024 年 1 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Marcus,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although i can see that there are areas that require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

6/10 (普通)

Gordon

良かった点 : 清潔度、客室の快適度
2 Weary travellers
The staff at the reception desk upon arrival was very offhand. We had driven up from Southampton and arrived 10 minutes early.We were told to take a seat at the bar if we wanted until our room was ready. Not the best start.
2024 年 1 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Gordon,Thank you for providing feedback on your recent stay. I am very sorry to read that your room was not ready on your arrival and you felt the team on did not handle it correctly. I will discuss your comments with the reception manager to see if there was a better way it could have been handled, and further training provided.I hope that we will have the opportunity to welcome you back again in the future, so that you can see how your feedback had helped us drive those improvements.Kind regards,Cheryl CloughHead Of Guest Experience

10/10 (非常に良い)

Tyler

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Really clean and tidy rooms, staff was very friendly and the area is lovely
2023 年 12 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Tyler,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Elizabeth

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I love staying at the Cottons. The staff treats you like family. Everyone aims to please. I will continue to stay each Time Im in Knutsford and highly recommend this warm and friendly, caring staff.. Maid service is very nice.. with a special touch.. thank you, Cottons!! Front desk always on the spot helpful .> The Bar staff and Wait staff are friendly and up beat!!
2023 年 11 月に 8 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Elizabeth,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Calum

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great Overnight Business Trip
Great staff, welcoming, bar staff professional, late bar for residents, didnt go to spa but believe its 1st class as well.
2023 年 11 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Calum,Thank you for your excellent review and feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Tim

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Tim,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 11 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Guest,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

6/10 (普通)

James

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Rooms need upgraded. I paid extra for a Jnr Suite and I have stayed in bigger hotel rooms! It was basically just a slightly larger version of the normal room with an extra sofa at the foot of the bed, and a TV in the bathroom! Food was nice, service was good but disappointing overall. Worst pillows ever
2023 年 11 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear James,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although there are areas that require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

8/10 (良い)

Laura H

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
room very clan and comfortable. liked the fresh milk and filtered water available for your room. thought the restaurant was a bit pricey for the quality of food
2023 年 10 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Laura,Thank you for your feedback, I am pleased to see that on the whole you enjoyed your stay with us although there are areas that you felt require improvements.All ratings are used to help us identify where those improvements are required. I hope that we have the opportunity to welcome you back in the future so that you can see how your ratings have helped us provide a better standard.Kind regards,Cheryl CloughHead Of Guest Experience

10/10 (非常に良い)

David

2023 年 11 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear David,Thank you for your feedback, I am delighted to hear you enjoyed your stay with us and look forward to welcoming you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Aaron

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Greta hotel and facilities, close to key locations and easy to find
2023 年 10 月に 3 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Aaron,Thank you for your excellent review. I hope that we will have the opportunity to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

6/10 (普通)

Sarah

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 10 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Sarah,Thank you for your feedback. Your ratings allow us the opportunity to look at where improvements are required. I hope that we will have the chance to welcome you in the future, so that you can see how your feedback has helped us drive our standards,Kind regards,Cheryl CloughHead of guest experience

6/10 (普通)

Caroline

出張
良かった点 : 清潔度
気になった点 : スタッフとサービス
Mediocre
When I arrived at 6.30pm on a Wednesday I discovered I was 13th in the queue to check in, this took 35mins. The poor receptionist was on her own and doing her very best but clearly they need more staff. We were offered a free drink while we queued. My room was ok, I think I was in the dated part of the hotel, my bathroom was definitely ready for a refurb. Bed was comfortable and the shower warm. I wanted to use the gym and was told it was a £10 charge to use the spa facilities and pool, I explained I only wanted to use the gym but unfortunately it’s still a £10 charge. I travel a lot with work and have never been charged to use a gym. Won’t be returning.
2023 年 10 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Caroline,Thank you for taking the time to provide feedback on your recent stay. I am sorry to read that you were not informed clearly on booking that not all hotel facilities were included in the rate. Your comments will be discussed with out teams with a view to drive the required improvements.I do hope that we would have the opportunity to welcome you again in the future and would always recommend booking direct to ensure all facilities are included.Kind regards,Cheryl CloughHead of guest experience.

8/10 (良い)

Tim

良かった点 : 清潔度、スタッフとサービス、客室の快適度
Closed bar!
Lovely hotel, excellent staff, nice breakfast. Only downside Hotel bar was closed before 11pm so my wife and I were unable to get a nightcap drink when we returned from a meal in nearby Knutsford.
2023 年 10 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2024 年 2 月 1 日)
Dear Tim,Thank you for your feedback. I am very sorry to read that you were unable to get a nightcap upon your return to the hotel. Your comments will be discussed with our nights team as although the bar does close they still provide service to our residents. I am sorry if this was not made clear to you. I hope that we will have the opportunity to welcome you back again soon.Kindest regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

Jill

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Would definitely go back
Clean, well appointed room with extremely comfortable bed and very strong shower which I loved. Parking was plentiful although it was very busy with a number of functions on at the hotel in the evening. Staff were very friendly and helpful. Breakfast was great. Good choice, table service, freshly cooked and delicious. Really enjoyed our stay and would definitely go back.
2023 年 9 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2023 年 9 月に 1 泊滞在

6/10 (普通)

David

気になった点 : スタッフとサービス
2023 年 9 月に 2 泊滞在

4/10 (不満)

Peter

小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
We liked the free milk and free water dispensers. We liked the comfortable beds. We hated the fact that we had to pay £10 each to use the swimming pool. We didn't like the prices or quality of the food.
2023 年 8 月に 2 泊滞在

8/10 (良い)

Peter

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Very good relaxed atmosphere. Service was friendly and efficient.
2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Shirley

グループ旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Lovely spa getaway
Staff were very helpful, loved the free cold water and milk machines in the corridors and the spa was lovely to go in for £10 on top of the stay. We are in the bar where the food was lovely and had a very comfortable stay.
2023 年 8 月に 1 泊滞在

4/10 (不満)

宿泊されたお客様

良かった点 : 客室の快適度
気になった点 : 清潔度
Disappointed - wouldn’t stay again
There was an alarm going off all night in the hallway on the third floor which stopped us from sleeping. We went to have a coffee in the morning but the plastic water dispenser for the coffee machine had black mould in the base and also on the lid. Other than that it was pretty clean and tidy but really disappointed with the noise as it sounded like another guest was also trying to reach someone about the beeping but no one resolved this until the very early hours. Some of the staff seemed overworked and therefore seemed annoyed for guest presence. Manager refusing to serve guests whilst another member was running around getting other orders sorted. She instead went looking for the server instead of just serving the people that had been left waiting
2023 年 8 月に 1 泊滞在

6/10 (普通)

Thomas

良かった点 : 清潔度、スタッフとサービス
2023 年 8 月に 1 泊滞在

6/10 (普通)

Bev

家族旅行
良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Expensive breakfast
Overall Hotel was nice, little confusing with the layout and the breakfast was expensive for what it was.
2023 年 8 月に 1 泊滞在

10/10 (非常に良い)

Steve

2023 年 8 月に 2 泊滞在

10/10 (非常に良い)

Clare

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great stay
Lovely stay, a few hitches but dealt with very swiftly and professionally. Lovely food in the restaurant. Staff lovely and very friendly.
2023 年 6 月に 1 泊滞在

10/10 (非常に良い)

Judith

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
The Signature room was spacious with a lovely sitting area. There were recycling options. Milk and water were provided from a central location into glass containers to reduce single use of plastics. There was a Lavazza pod coffee maker. Comfortable and clean space with great proximity to Manchester Airport. Will definitely stay here again.
2023 年 6 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Judith,Thank you for sharing your great review. I am thrilled to read that you have had an enjoyable stay and we hope that we will have the chance to welcome you back again very soon.Kind regards,Cheryl CloughHead of guest experience

8/10 (良い)

Sharon

2023 年 6 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Sharon,Thank you for your review. I am pleased to see that you have had a pleasant stay and i hope to welcome you back again soon.Kind regards,Cheryl Cloughhead of guest experience

10/10 (非常に良い)

Bryan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2023 年 6 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Bryan,Thank you for your great review. I am pleased to see that you had an enjoyable stay and i hope to welcome you back again soon.Kind regards,Cheryl CloughHead of guest experience

8/10 (良い)

Simon

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
Accommodation is good, although the wait of over an hour for breakfast is excessive especially for the venue. Trying to be constructive and not criticise: The staff try their hardest and spear tired. I feel this place like other businesses is suffering from a lack of staff resource.
2023 年 6 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Simon,Thank you for your balanced feedback. Your comments will be discussed with our team so that we identify where further training and improvements are required.Your feedback will be used constructively to help us improve our standard of service to benefit all of our guests.I hope that we have the opportunity to welcome you back again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

P

2023 年 6 月に 2 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 7 月 2 日)
Dear Valued guest,Thank you so much for your 10/10 review. Myself and the team really appreciate you letting us know that you have had such an enjoyable stay. I hope to see you again soon.Kind regards,Cheryl CloughHead of guest experience

10/10 (非常に良い)

elizabeth

2023 年 5 月に 1 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 6 月 2 日)
Dear Elizabeth,Thank you for the 10/10 rating of your recent stay. We hope you come back and visit soon.Cheryl CloughHead Of Guest Experience

10/10 (非常に良い)

Paul、Batley

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Another great business stay at the cottons.
2023 年 5 月に 2 泊滞在
Cheryl Cloughからの返信 (投稿日 : 2023 年 6 月 2 日)
Dear Paul,I am so pleased to read that you have had another enjoyable stay. We look forward to welcoming you back again soon.Kind Regards,Cheryl CloughHead Of Guest Experience