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サンタマリーナ，ラグジュアリーコレクションリゾート，ミコノスの口コミ

5 out of 5
サンタマリーナ，ラグジュアリーコレクションリゾート，ミコノス
Ornos Bay, Mykonos, Mykonos Island

口コミ

8.6

非常に良い

評価 10 - 56 件の口コミ中 29 件が非常に良い" "
評価 8 - 56 件の口コミ中 18 件が良い" "
評価 6 - 56 件の口コミ中 3 件が普通" "
評価 4 - 56 件の口コミ中 4 件が不満" "
評価 2 - 56 件の口コミ中 2 件が非常に不満" "

9.2/10

清潔度

8.4/10

スタッフとサービス

8.8/10

設備とサービス

9.2/10

施設のコンディションと設備

8.6/10

環境への配慮

口コミ

10/10 (非常に良い)

NICOLLE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful property! Great dining options, very helpful staff! Complimentary breakfast and shuttle a plus!
2023 年 10 月に 2 泊滞在

10/10 (非常に良い)

Jennifer

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
I love this hotel. I would recommend it. very classy. relaxing. lovely staff
2023 年 7 月に 1 泊滞在

10/10 (非常に良い)

Marko

良かった点 : 清潔度、スタッフとサービス
2023 年 5 月に 7 泊滞在
Leonidas A.からの返信 (投稿日 : 2023 年 5 月 14 日)
Dear Marko,Thank you for your positive feedback. We are looking forward to welcoming you back!With best regards,Leonidas AnagnostouGeneral ManagerSanta Marina, a Luxury Collection Resort, MykonosT.: +30 22890 23220

10/10 (非常に良い)

Oliver

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 9 月に 7 泊滞在

10/10 (非常に良い)

MARCELO

2022 年 9 月に 5 泊滞在

6/10 (普通)

Karin

良かった点 : 清潔度、施設のコンディションと設備
2022 年 6 月に 1 泊滞在

10/10 (非常に良い)

DARLENE

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Beautiful hotel, great views, accommodating staff.
2022 年 5 月に 4 泊滞在

8/10 (良い)

Cathy

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The property itself is beautiful. Rooms are very nice and spacious. The king bed is huge. The food at Buddha beach bar is delicious.
2021 年 9 月に 3 泊滞在

8/10 (良い)

REVITAL

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 6 泊滞在

10/10 (非常に良い)

Paul

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2021 年 9 月に 2 泊滞在

8/10 (良い)

Rohit

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Nice and comfortable stay.
2021 年 8 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Simply the best resort in Mykonos With best service
2021 年 6 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
It’s gorgeous and best hospitality ever. Great time spent
2019 年 10 月に 2 泊滞在

8/10 (良い)

Sophia

2019 年 8 月に 2 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Quando cheguei ao hotel com a minha esposa fui muito bem recepcionado e bem instalado no meu quarto do hotel. Achei a estrutura do local fantastica, a praia , a piscina, o restaurante, o hotel e o quarto. O servico em um geral foi bom, tirando um fato que aconteceu na nossa estadia. Eu aluguei um Smart eletrico na locadora Hertz no aeroporto, como carro eletrico nao é uma coisa que eu estou acostumado, DURANTE A ESTADIA O HOTEL SIMPLESMENTE SE RECUSOU EM CARREGAR O CARRO ELETRICO. Nao fui bem tratado pela gerente do hotel, nao resolveram meu problema . E ERA SIMPLESMENTE COLOCAR O CARRO NA TOMADA, NAO POSSUIA MISTERIO NENHUM.
2019 年 7 月に 3 泊滞在

10/10 (非常に良い)

Anne

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfect views
The beach and views were to perfection!
2019 年 7 月に 3 泊滞在

10/10 (非常に良い)

Jordan

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Fantastic resort
It was truly Incredible
2019 年 6 月に 4 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 6 月に 4 泊滞在

2/10 (非常に不満)

宿泊されたお客様

良かった点 : 設備とサービス、施設のコンディションと設備
2019 年 6 月に 3 泊滞在

4/10 (不満)

宿泊されたお客様

カップルで旅行
良かった点 : 施設のコンディションと設備
気になった点 : 清潔度、スタッフとサービス、設備とサービス
problems with checking in and being downgraded a room category without even being told about. Eventually managed to check in to the correct room category which still had dirty glasses in the room. the cleaning of the room on a daily basis was really poor with often dirty dishes and glasses just being left behind. people knocking on the door and trying to come when there is a do not disturb sign (which was missing from the room in the first place and had to request one). all in all not the right level of service from a five star hotel
2019 年 6 月に 3 泊滞在

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
2019 年 5 月に 4 泊滞在

10/10 (非常に良い)

Jessica

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Increíble!! Un sueño de lugar
2019 年 5 月に 3 泊滞在

8/10 (良い)

ANDREA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Splendide
Hôtel splendide, personnel aux petits soins. Literie et propreté irréprochable. Les jardins sont un enchantement. Parfait absolument parfait. Dommage pour les suppléments très surprenants (café à disposition en chambre moyennement 4 € par pastille !) petit déjeuner en chambre payant....
2019 年 5 月に 1 泊滞在

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2018 年 9 月に 1 泊滞在

8/10 (良い)

Ratana

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Hotel and staff very nice but no spoone in the room for coffee when put sugar in. Our ferry got cancel we need to exchange new ticket but staff told us can used same ticket Goof thing we call and right away go exchange new ferry ticket
2018 年 9 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Outstanding experience. Hotel staff was courteous and friendly.
2018 年 9 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
This hotel was fantastic. The hotel stay was the best. This hotel and staff are a 10 plus. Will return .
2018 年 9 月に 2 泊滞在

2/10 (非常に不満)

Lex、Miami

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
WORST hotel staff for a 5 star hotel. Do not recommend if you’re looking for the utmost standard in luxury hotels especially from someone who travels several times per month. Better off staying in a villa and hiring your own staff.
2018 年 8 月に 1 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Great hotel
Very good hotel.
2018 年 7 月に 5 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Perfection!!!
It was dreamy!! The colors, the food, the water, the energy. Loved every minute of it. Was the exact reset I needed. I can't wait to go back!!
2018 年 6 月に 3 泊滞在

4/10 (不満)

Patricia、Chicago

良かった点 : 清潔度、客室の快適度
気になった点 : スタッフとサービス、施設のコンディションと設備
Go somewhere else. Buckle and dime you
Elevator always broken so you had to walk up and down huge steps to get anywhere. Free shuttle from town-forget it. 12:05 shuttle back to hotel was 1/2 hour late so we got picked up at 12:30 am and the little shuttle bus was not big enough so two 6-4 men had to climb in trunk of bus for 20 minute ride back to hotel. No joke. Waiter asked if we wanted water when we sat down-only to find out when check came that we were charged US $14.70 FOR WATER! We talked to guest relations and they did absolutely nothing. And, in room they have Welcome Card by coffee maker. Open card-blank inside. So we made two cups of coffee. Only to find out that each coffee pod was 4 euro. Ridiculous. All of this-go somewhere else. Plenty of 5 star places to stay. Every waiter, every person who worked there had their hand out for tips. They nickle and dime you. Go somewhere else-plenty of other places to choose from. Dinner, drinks and lunch was so expensive for what you got. $12 US for a beer. Ordered Cod for dinner-fifteen minutes later waiter came back and said they were out of cod so he wanted to sell me a more expensive red fish. Run from this place!
2018 年 5 月に 2 泊滞在

8/10 (良い)

Alfred

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Take me back to Santa Marina
Second stay in 3 weeks . Had gone to Menorca, but weather was bad so bailed out and high tailed it back to Santana M . The room was not as nice (small ) as first time and had bit of a persistent musty smell (air con filter?). Otherwise lying by pool, looking down on beach and up to hotel and stunning blue sky beyond was just marvellous. Ate at Buddha Bar . Certainly as good as any restaurant on the island . Expresso Martinis there definitely the best . Saturday night turned out to be Party Night . Great music . Great crowd . Great fun.
2017 年 9 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Maravilhoso!
Excelente estadia! Hotel luxuoso e muito confortável. Recomendo!
2017 年 8 月に 2 泊滞在
Leonidas Anagnostou- Hotel Managerからの返信 (投稿日 : 2017 年 9 月 5 日)
Thank you for your kind words and excellent feedback. We are looking forward welcoming you back to our Resort.

10/10 (非常に良い)

christine、Enfield, UK

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wow
The Santa Marina offers a perfect place to relax and recharge. The rooms are beautiful and clean with great views over the bay. The gym is well equipped for those that wish to use it. The Bhuddha bar is a great place to eat at night and during the day is a lovely beach restaurant. The beach bar staff are very friendly as well as the reception staff. If you want to relax then the Santa Marina is for you.

8/10 (良い)

Stephanie

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Santa Marina
The Santa Marina is an exquisite resort hotel. If you want to be removed from the hustle and bustle of the island, have some quite solitude on a private beach and feel a bit indulgent, then it's perfect. My husband and I, though, prefer to feel a bit more connected to the local scene than the Santa Marina allows. One must take a taxi or the hotel shuttle into town, or to the popular beaches. The restaurant on site, the Buddha Bar, is high quality and absolutely delicious, but it's very expensive. A short walk will get you to dinner at great eateries that cost a lot less.

8/10 (良い)

Keith、Paradise Valley, AZ, USA

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Beautiful property away from the bustle
This Starwood luxury property is a modern oasis in Mykonos. Being in the town of Ornos, a 10 minute drive from the great shopping and splendor of old town, makes this property quiet and an oasis from the chaos of the masses. The property is about a half hour walk to the old town - not recommended due to dangerous streets (narrow, crazy drivers, twisty turns, no sidewalks, etc.). Th eproperty has two nice pools and a private sea-side beach. Also a Buddha Bar associated with the one in Paris - but quite tame and closes for the winter in late September. Very nice breakfast buffet. Free wifi, but poor bandwidth in the rooms.

8/10 (良い)

professional、chicago

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Excellent food. Excellent beach. Excellent news.
Very relaxing. One of the better places on the coast.

8/10 (良い)

Tak chung terence

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、施設のコンディションと設備、客室の快適度
気になった点 : スタッフとサービス
Beach front resort in a delightful setting
This is an excellent beach front resort in a delightful setting with fabulous views. The design and layout is pleasing and the property is generally well finished and maintained but is difficult to negotiate for anyone who has a problem moving about. Room and bathroom quality is excellent as are the beds which are extremely comfortable. Food quality is of a high standard. So it is a great pity that the quality of staff fails to match the above standards. Our party preferred to stay around the main pool during the day rather than go to the beach. However, it's clear that the management pay little attention to the pool area and encourage guests to go down to the beach. On both the Friday and Saturday during our stay, a wedding had been booked and the pool area became a thoroughfare for all the equipment for the weddings to the point where it became impossible to enjoy a quiet morning by the pool. The management clearly did not have a system in place to deal with this and when it was brought to their attention, the response was more confrontational and defensive rather than a sincere attempt to appease our party. For a hotel with a 5 star rating this was unacceptable. Some of the waiting staff were very pleasant and did their best to live up to the hotel's rating, but others seemed unhappy to be there and provided service begrudgingly. This inconsistency in service let down the hotel and marred what should have been a relaxing and hassle-free stay.

8/10 (良い)

Estera

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
great experience!
good service, amazing breakfast included. location was a little out of the way as it was on the end of the island, but there was a free shuttle to town, easy access to the water taxi to access nearby beaches, and plenty of bus service, and the private beach was very much worth the location. Staff was very friendly, restaurants all very good, and bar tended Alex was amazing, she took great care of us!

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Amazing resort
My daughter and I stayed here for 3 nights and had a wonderful stay. Wold not change a thing. Picked us up at airport, had a lovely sunset dinner by the sea and the beauty continued. Beautiful private beach, amenities and so very peaceful. Wonderful buffet brunch each morning overlooking the sea. Will stay again next visit which will,probably be next year.

8/10 (良い)

Michela、Napoli, Italia

良かった点 : スタッフとサービス、施設のコンディションと設備、客室の快適度
Molto ventilato
Comodo per la spiaggia, anche se troppo ventilato.

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Tolles Hotel für Paare und Familie
Lage vom Hotel perfekt. Restaurant im Hotel super- leider etwas teuer....

10/10 (非常に良い)

Thomas Holzapfel

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
Wonderful, hotel away from the crowds of tourists
Upon check-in, we were served a delightful welcome cocktail and were told that we had been upgraded to a nicer room. The room was comfortable, clean and well decorated. The private patio was quite large with a beautiful water view. The staff were attentive and the breakfast served each morning was beyond expectations. The service on the beach was lacking (we had to go up to the bar instead of being served on the beach loungers) but it was the end of the season and they only had one person working so we didn't mind. There were not enough people at the beach to need two people.

10/10 (非常に良い)

David

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
A treat
Wonderful hotel in almost every way, and only private beach in Mykonos. Couple of warnings: 1) if you dislike stairs, there are a lot to get to the beach. 2) Semi-frequent bus service to Mykonos Town (but you can get cheap taxis). Ornos is nice but small. Nonetheless, definately recommend.

4/10 (不満)

Umberto、Pompei

気になった点 : 客室の快適度
Gestione ombrelloni inimmaginabili per un 5 stelle
Nulla da dire sulla posizione e sul cibo, anche se i ristoranti sono un po' cari. Pessima pero' la gestione della spiaggia con il 90% degli ombrelloni riservati dall'addetto anche ai proprietari degli yacht ormeggiati nella baia, per cui pur essendo ospiti dell'hotel ci si sentiva rispondere che non c'era posto. Se a questo si aggiunge che bisognava prendere da se' i teli da mare e che pur scendendo presto a riservare un ombrellone lo si trovava poi occupato, si ha l'idea dello sconcerto e della rabbia con cui si iniziava ogni giornata (tanto da integrare gli estremi per vacanza rovinata). Le camere sono arredate con sufficienza e con un condizionatore rumoroso posto di fianco alla testiera del letto e non hanno privacy perche' la terrazza di pertinenza e' attraversata dal personale e dagli altri ospiti che di tanto in tanto fanno anche capolino. Non e' un 5 stelle e non vale il prezzo che si paga.

8/10 (良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
Superior-Zimmer?
Um es gleich vorweg zu nehmen, wir würden das Santa Marina von der Lage und vom Angebot her jederzeit wieder wählen. Dass wir ein ZImmer erhalten haben welches nicht der Grösse eines Superior-Standart entsprochen hat, hat uns negativ überrascht! Auf unsere Intervention hin, dass wir ein anderes Zimmer wünschen, hat man uns mitgeteilt, dass das Hotel ausgebucht ist. Im Nachhineien konnten wir aber feststellen, dass dies nicht der Fall war. Entäuschende Haltung eines 5-Sterne Hauses. Vermutlich ist das ja so, dass die "guten" Zimmer primär den Reiseveranstalter zugeteilt werden und was übrig bleibt denjenigen welche über hotels.com gebucht haben.

10/10 (非常に良い)

Alessandro、Milano

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
SANTA MARINA RESORT - MYKONOS
Albergo sicuramente di lusso anche se le camere non sono arredate come un cinque stelle. Sicuramente più adatto alle famiglie che intendono trascorrere la maggior parte del tempo all'interno del complesso che è dotato di due piscine, due ristoranti e spiaggia privata.