Hey HIROKI,Thank you for taking the time to leave us this review. We hope you enjoyed your stay here and found everything you were looking for. We look forward to your next visit here again soon.
Hey Akira, Thank you for leaving us this 4-star review. We trust your stay here with us was relaxing and fulfilling. We look forward to your next visit here at QT Gold Coast.
Dear Shinobu,
Thank you for taking the time to review your stay.
I was glad that our location suited your well.
In regards to the masks and restrictions please see the QT website and The Queensland Government website for more information on this. Please be aware that the recommendations are changing regularly.
Warm Regards,
Georgie - Duty Manager
Hi there Angela, Looking after you is what we love to do best, so thanks for letting us know we hit the mark. Sounded like a great time!We can’t wait to welcome you back to the extraordinary.Many thanks.
10/10 (非常に良い)
Troy
カップルで旅行
2024 年 5 月 6 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Great serive and great experience. Thoroughly enjoyed ourselves
Good evening Troy, Awesome stuff! Glad you gave us a try, and loved every bit of it! Looking forward to rolling out the red carpet another time for you. Kindest regards.
8/10 (良い)
Rebecca
出張, カップルで旅行
2024 年 5 月 4 日
良かった点 : スタッフとサービス、設備とサービス、施設のコンディションと設備
Overall good value for what you pay, food was great
Good evening Rebecca, Right on the money is just where we like to be. We love to add little extra touches to exceed expectations every time. We’re so happy it all added up to worth it for you too. Looking forward to the next visit soon, I'm sure. Warmest regards.
Good morning Rebecca, Love to read it. While we’re working hard to raise the bar every day, we love hearing when it’s really hit a high.See you again soon? Many thanks,
10/10 (非常に良い)
Ilya
小さなお子様連れの家族旅行
2024 年 4 月 22 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Very nice hotel with spacious rooms and nice (if a little small) heated pool and jacuzzi.
Good morning Ilya, Loved QTGC? We have to admit we love it around here too. Thanks for stopping by and enjoying the experience. See you again another time soon. Cheers.
Hi there SIYU, Please accept my apologies for this grievance with your experience. I will make sure this is passed through accordingly to our Housekeeping management for review. Kindest regards.
Good afternoon Robert, Glad you enjoyed the prime real-estate here at QTGC. Looking forward to welcoming you back in future. Best regards.
8/10 (良い)
Richard
家族旅行
2024 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Hotel was lovely however.. water was not free in room, hotel fridge was crammed with for purchase items and lobby bikes were not free but for rental only. When you book a hotel you look at all amenities and in this case there were several discrepancies. Time for a hotel review Expedia.
Good morning Richard, Thank you for writing to us and providing some constructive feedback. I'll make sure all this is passed through accordingly to our team. Many thanks again.
10/10 (非常に良い)
Chady
2024 年 3 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Rooms were great, beds were comfy, breakfast was great
Hi there Amanda, Many thanks for leaving your review and glad for the most part you had a nice time. Please accept my apologies for that particular afternoon, I hope that we can welcome you back in future once again. Many thanks.
10/10 (非常に良い)
Dallas
カップルで旅行
2024 年 2 月 29 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
super cute property, great pool and pool bar, great coffee bar in the lobby
Hi there Amy, Great news! Thanks for your review and I'm sure we'll see you again soon. Best regards.
8/10 (良い)
Guido
家族旅行
2024 年 2 月 24 日
気になった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Wenn eine 8cm lange Schabe einem aus dem Schrank guten Morgen wünscht, erwarte ich vom Personal eines 5* Hotels nicht die Frage, ob ich des Fenster offen hatte!
Sehr enttäuschender Service!
Geht gar nicht!
Hi there Guido, Many thanks for your feedback. I'm disappointed to learn of this experience. I'll put this through to our housekeeping leadership for review. Thank you for staying with us. Best regards.
4/10 (不満)
宿泊されたお客様
家族旅行
2024 年 2 月 16 日
良かった点 : 清潔度、スタッフとサービス
気になった点 : 客室の快適度
Would not recommend it
Late check in, small pool, small gym and you have to pay extra for parking
Good morning valued guest, We’re sorry to hear about your experience. We missed the mark this time, but we hope you’ll give us another chance to make it right. Please drop me a line before your next visit and I'll do what I can to look after you. Many thanks,Rory - Guest Relations Manager
Hi there Jennifer, Many thanks! Sounded like a great experience. Cheers from the QTGC team.
8/10 (良い)
Julieanne
2024 年 2 月 8 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
The hotel was very nice and had good dining options although a bit expensive. The tram was in easy walking distance. The staff were helpful and friendly especially as I was travelling alone.
Hi there Julieanne, Thanks for writing to us and I'm delighted to read you had enjoyed the stay. Shoutout to the staff for the most helpful and warm service. Many thanks again.