6/10 (普通)
Angela
カップルで旅行, 家族旅行, 小さなお子様連れの家族旅行
2024 年 6 月 7 日
気になった点 : スタッフとサービス
The resort is quiet and a perfect place for relaxation. However the hotel rooms are extremely outdated and bedding is very worn. The toilets don’t work very well and the sinks clogs easily. We also had a tear in our shower head hose. When we turned on the shower, water went everywhere. When we called the front desk, they did not send anyone to fix the issue or even additional towels to clean the water. We had to call back the next day for assistance and it still hours to get the problem fixed. In addition the shower tub was very slippery and we asked for a silicone mat for the shower and this also took hours to obtain. The hotel staff in the lobby and manager Patricia were unhelpful.
We loved the hotel staff throughout the rest of the resort. Everyone was very kind and helpful.
Angela
2024 年 6 月に 3 泊滞在