バー (施設内)

メリア ヴィンパール ダナン リバーフロントの口コミ

5 out of 5
メリア ヴィンパール ダナン リバーフロント
341 Tran Hung Dao Street, An Hai Bac Ward, Son Tra District, Da Nang

口コミ

9.2

とても素晴らしい

評価 10 - 610 件の口コミ中 411 件が非常に良い" "
評価 8 - 610 件の口コミ中 140 件が良い" "
評価 6 - 610 件の口コミ中 35 件が普通" "
評価 4 - 610 件の口コミ中 8 件が不満" "
評価 2 - 610 件の口コミ中 16 件が非常に不満" "

9.2/10

清潔度

9.2/10

スタッフとサービス

9.2/10

設備とサービス

9.0/10

施設のコンディションと設備

9.0/10

環境への配慮

口コミ

10/10 (非常に良い)

NENE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
朝食も美味しかったです
2024 年 4 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mr./Ms NENE ,Thank you for sharing your experience at the Melia Vinpearl DaNang Riverfront. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Yours very truly,The Hotel Management

10/10 (非常に良い)

Tomohiro

出張
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
アクセスも良く、景色の良いホテルです。スタッフの皆さんもとてもフレンドリーで、とても居心地の良い感じです。
2024 年 3 月に 3 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear Tomohiro,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

8/10 (良い)

SEIICHI

カップルで旅行
良かった点 : 清潔度、スタッフとサービス
気になった点 : 設備とサービス、施設のコンディションと設備
ホテル側はメールの予約を見落とし送迎が無かった。そのお詫びとして帰りは無料で手配をしてくれた。アフターフォローが良かった。
2024 年 3 月に 4 泊滞在
GMからの返信 (投稿日 : 2024 年 3 月 30 日)
Dear SEIICHI,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,The Hotel Management,We are always pleased to receive feedback from our guests about their experience at our property, and we thank you very much for your reviews and comments. We are happy that you enjoyed your overall stay with us and it is a great feeling to know that our staff and service left a positive impression on you.We look forward to seeing you again among us.Yours very truly,The Hotel Management

10/10 (非常に良い)

SHINOBU

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
2024 年 2 月に 2 泊滞在
Melia Vinpearl DaNang Riverfrontからの返信 (投稿日 : 2024 年 2 月 25 日)
Xin chào Ms Shinobu,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this 5 stars review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,The Hotel Management

10/10 (非常に良い)

TOMOTAKA

2024 年 1 月に 1 泊滞在
Thank you for choosing to stay at Melia Vinpearlからの返信 (投稿日 : 2024 年 1 月 19 日)
Xin chào Mr Tomotaka , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Le DalenaGuest Experience Supervisor

10/10 (非常に良い)

Hiromi

2024 年 1 月に 2 泊滞在
Thank you for choosing to stay at Melia Vinpearl からの返信 (投稿日 : 2024 年 1 月 24 日)
Xin chào Mr. Hiromi , Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,Mimi HuynhGuest Experience Supervisor

10/10 (非常に良い)

MASAMI

カップルで旅行, 家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
この度は大変おせわになり、ありがとうございました。 また来年、必ずダナンに旅行にいきます。 また泊まります。
2023 年 11 月に 5 泊滞在
Le Dalena (Guest Experience Supervisor)からの返信 (投稿日 : 2023 年 11 月 24 日)
Xin chào Mr./Ms. Masami ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

10/10 (非常に良い)

Takeshi

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
スタッフも親切、朝食も美味しい
2023 年 11 月に 4 泊滞在
Le Dalena (Guest Experience Supervisor)からの返信 (投稿日 : 2023 年 11 月 24 日)
Xin chào Mr./Ms. Takeshi,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are happy to know that you were impressed by our food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcome you for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

10/10 (非常に良い)

Yoshito

カップルで旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ダナン市内への交通の便はもちろんのこと、ホイアンやバーナーヒルズといった少し距離のあるところへも行くことができます。 また、値段の割にしっかりしたサービスを受けることができますし、部屋の広さ等も十分すぎますのでので、旅行の際にまた利用したいと思います。
2023 年 9 月に 2 泊滞在
Melia Vinpearl Da Nangからの返信 (投稿日 : 2023 年 9 月 21 日)
Xin chào Ms/Mr.Yoshito,Many thanks for sharing such a detail feedback about your recent stay with us. We are happy to know that you were impressed by our location, the facilities, food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcoming you back for another great stay.Sincerely,The Hotel Management

10/10 (非常に良い)

YASUHIKO

良かった点 : 設備とサービス
街中でも目立つので、タクシーの運転手さんも直ぐに理解してくれる。空港やビーチにも程近く、隣にヴィンコムプラザもあり買い物にも便利で眺めも良いので、泊まって良かったです。
2023 年 9 月に 1 泊滞在
Le Dalena (Guest Experience Supervisor)からの返信 (投稿日 : 2023 年 9 月 11 日)
Xin chào Mr./Ms. Yasuhiko ,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences.Once again, thank you for choosing us and we look forward to welcome you back for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

10/10 (非常に良い)

Fumina

良かった点 : 清潔度、スタッフとサービス
2023 年 9 月に 1 泊滞在
Le Dalena (Guest Experience Supervisor)からの返信 (投稿日 : 2023 年 9 月 4 日)
Xin Chao Mr./Ms. Fumina,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this great review.We always strive to make the wonderful and memorable experience for our customers better every day.Thank you again for your kind words. We look forward to welcome you again for the next vacations.Best regards,Le DalenaGuest Experience Supervisor

10/10 (非常に良い)

Yumi

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
最高のホテルでした。スタッフの方の親切さ、朝食も種類が豊富で美味しいし、部屋のアメニティ、清潔さ全く文句はありません。 ダナンに行くならまたこのホテルに泊まりたいです。
Le Dalena (Guest Experience Supervisor)からの返信 (投稿日 : 2023 年 8 月 26 日)
Xin chào Ms. Yumi,Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are happy to know that you were impressed by our facilities, food and beverage services and especially our customer services. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcome you for another great stay.Sincerely,Le DalenaGuest Experience Supervisor

6/10 (普通)

YOUSUKE

家族旅行
気になった点 : スタッフとサービス、施設のコンディションと設備
かなり大箱なのにエレベーターが少ない&遅いのがストレス。 朝食ビュッフェ会場は見晴らしが良く、席もゆったりとして気持ちが良いが、食べ物に触っている子供をスタッフが注意しないので、食べる気がしなくなってしまった。 モールがお隣という事でこちらにしたが、 特に魅力あるモールでは無かったので、 宿泊施設として特に魅力を感じられなかった。 3人宿泊だが毎回2人ぶんしかアメニティタオルが用意されていないので都度オーダー。
Melia Vinpearl Da Nangからの返信 (投稿日 : 2023 年 7 月 4 日)
Xin Chao Mr.Yousuke,Thank you for bringing this issue up to our attention. First of all, we would like to extend our sincerely apologies concerning all the issues that you have faced.We are usually known for our great customer service and attention to detail in everything that we do. We of course would like to do the same for you. Please rest assured that we are taking this matter extremely seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again.Once again, I would like to send a very sincerely apology on behalf on The Hotel Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely,The Hotel Management

10/10 (非常に良い)

MASAHIKO

カップルで旅行
良かった点 : スタッフとサービス、施設のコンディションと設備
体調不良を相談した所、最高のご対応して頂き感謝しております、素晴らしいサービスでした。 ただルームクリーニングが少し雑だったのが残念でした、シーツが変えていないとか、 フロントの眼鏡の女性の方の気配りに感謝です
2023 年 4 月に 4 泊滞在
Melia Vinpearl Da Nangからの返信 (投稿日 : 2023 年 5 月 8 日)
Xin chào Ms/Mr.Masahiko, Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely,The Hotel Management

6/10 (普通)

Utako

2023 年 4 月に 2 泊滞在
Melia Vinpearl Da Nangからの返信 (投稿日 : 2023 年 5 月 10 日)
Xin chào Ms/Mr.Utako,Thank you for choosing Melia Vinpearl Da Nang Riverfront as your accommodation. It's through your sharing that gives a chance to make it right and delivery exceptional services to customers. We would share this to our Team and will definitely continue to challenge ourselves to achieve better guest's experience for Melia Vinpearl.Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely,The Hotel Management

6/10 (普通)

KENICHI

2023 年 2 月に 2 泊滞在
Melia Vinpearl Da Nangからの返信 (投稿日 : 2023 年 3 月 25 日)
Xin Chao Mr.Kenichi,We are incredibly grateful that you took the time out to leave us this review.Our hotel values put guest satisfaction as top priority and we are committed to our guests. May we know more details about the services which need to improve and make exceptional services for customers. Your feedback will be precious points to us.Once again, thank you for choosing us and we look forward to serving you again.Sincerely,The Hotel Management

10/10 (非常に良い)

SHUNICHI

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備

10/10 (非常に良い)

TaiMoon

2022 年 12 月に 3 泊滞在
Melia Vinpearl Da Nangからの返信 (投稿日 : 2022 年 12 月 31 日)
Xin chào! Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely,The Hotel Management

10/10 (非常に良い)

Tadayuki

2022 年 9 月に 1 泊滞在

10/10 (非常に良い)

AKANE

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2022 年 9 月に 2 泊滞在

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2022 年 8 月に 3 泊滞在
The Hotel Managementからの返信 (投稿日 : 2022 年 9 月 7 日)
Xin chào Quý khách,Thank you for taking your time to rank us on social media.We are so happy to receive your feedback about our hotel. It gives us a challenge to achieve better guest's experience for Melia Vinpearl in your next visit.Once again, the hotel appreciates your kind words and look forward to serving you again in future.Sincerely,

10/10 (非常に良い)

Shinichi

2022 年 8 月に 1 泊滞在
The Hotel Managementからの返信 (投稿日 : 2022 年 9 月 5 日)
Xin chào Mr. Shinichi,Thank you for taking your time to rank us on social media.We are so happy to receive your feedback about our hotel. It gives us a challenge to achieve better guest's experience for Melia Vinpearl in your next visit.Once again, the hotel appreciates your kind words and look forward to serving you again in future.Sincerely,

10/10 (非常に良い)

shiro

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
立地、スタッフの説明、プールなど設備もいい。
2022 年 6 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2022 年 7 月 4 日)
Xin chào Mr. Shiro, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, The Hotel Management

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備
とても清潔でした。サービスなども申し分ありません。コロナの関係で宿泊客が少なかったということもありますが、シャワーのお湯が出るまでかなり時間がかかりました。
2021 年 7 月に 1 泊滞在
The Hotel Managementからの返信 (投稿日 : 2021 年 7 月 8 日)
Xin chào Sir/Madam, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. We would like to thank you and extend our sincerely apologies concerning the issue that you have faced. Please rest assured that we are taking this matter seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again. Once again, I would like to send a very sincerely apology on behalf on The Hotel Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2021 年 2 月に 3 泊滞在
The Hotel Managementからの返信 (投稿日 : 2021 年 2 月 25 日)
Xin chao Sir/Madam, Thank you for leaving us such a wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your feedback and look forward to serving you again in future. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
最高の立地と贅沢な気分になれるホテル
立地がとてもよく、リバーサイドでプロムナードを散歩するのに最適。しかも、夜のライトアップはとても素敵です。その上、2つの海が上の階から見られます。ラウンジのココナツコーヒーとケーキのセットはとてもお手頃。豪華な雰囲気を味わえます。 他のホテルではプールの水がかなり冷たくて泳げなかったのですが、このホテルはインドアとアウトドアの2つのプールがあるのがうれしい。アウトドアのプールも1日陽が照っているので、他のところに比べて暖かく快適に泳げます。1人だったので、マネージャーが親切に写真を撮ってくれました。また、泊まりたいホテルです。
2020 年 2 月に 1 泊滞在
Tham Nguyen - Duty Managerからの返信 (投稿日 : 2020 年 2 月 11 日)
Xin chao Sir/ Madam, Many thanks for sharing such a detail feedback about your recent stay with us. It's our great honor to know that we have exceeded the guest's expectation and successfully delivers a good guest's experience while staying with us at Vinpearl. This would definitely spearhead us to the next level and we will continue to strive for customer excellence. Once again thank you and look forward to welcoming you and your family once again. Sincerely, The Hotel Management

6/10 (普通)

Kazuhiro

家族旅行
気になった点 : 施設のコンディションと設備
2020 年 1 月に 4 泊滞在
Tham Nguyn - Duty Managerからの返信 (投稿日 : 2020 年 2 月 3 日)
Xin chao Mr. Okudera Kazuhiro, Thank you for taking the time to evaluate our hotel. First of all, we would like to send a sincere apology to any problems you have encountered at the hotel. Please share with us in more detail about your booking information, so we can improve the service quality better. Hope to get your feedback. Best regards, The Hotel Management

8/10 (良い)

yu、日本

カップルで旅行
良かった点 : スタッフとサービス
部屋の空調の具合が悪かった。後はホテル内のラウンジ、バーを充実して欲しい。他は大変満足です。朝食なども良かったので。
2020 年 1 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2020 年 1 月 23 日)
Xin chào Ms. Yu, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. We would like to thank you and extend our sincerely apologies concerning the issue that you have faced. Please rest assured that we are taking this matter seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again. Once again, I would like to send a very sincerely apology on behalf on The Hotel Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely, The Hotel Management

8/10 (良い)

宿泊されたお客様

家族旅行
良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
ダナンでリラックスして過ごすのにはピッタリ!
部屋の広さ、食事、スタッフサービスなどどれをとっても快適でした。全体的にゆったりとした作りなので、リラックスして過ごすことができました。裏にはショッピングモールもあり、お土産ものを買うにはピッタリ。韓国の観光客の方が多く見かけられました。ダナン市内の主要な観光名所からも近く、ホテル前にタクシーも常駐しているので、移動にも困りませんでした。
2019 年 12 月に 3 泊滞在
The Hotel Managementからの返信 (投稿日 : 2020 年 1 月 23 日)
Xin chào Sir/Madam, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. It's through your sharing that gives us more confidence in improvisation to our existing service standards. We would share this to our Team and will definitely continue to challenge ourselves to achieve better guest's experience for Vinpearl. Once again, the hotel appreciates your kind words and look forward to serving you again in future. Sincerely, The Hotel Management

10/10 (非常に良い)

KAORI

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2020 年 1 月 23 日)
Xin chào Mr/Ms. Kaori, Thank you for leaving us such a wonderful rating. We are happy to hear that you have had a great stay with us at Vinpearl and we trust our team will continue to strive to achieve even better for all our valued guests. Thank you for taking time to share this invaluable confidence to our hotel and it would definitely cheer up our team spirit. Looking forward to welcoming you and family once again in near future. Sincerely, The Hotel Management

10/10 (非常に良い)

MIHOKO

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
2019 年 12 月に 1 泊滞在
The Hotel Managementからの返信 (投稿日 : 2019 年 12 月 11 日)
Xin chào Ms. Mihoko, Thank you for leaving us such a wonderful rating. We are happy to hear that you have had a great stay with us at Vinpearl and we trust our team will continue to strive to achieve even better for all our valued guests. Thank you for taking time to share this invaluable confidence to our hotel and it would definitely cheer up our team spirit. Looking forward to welcoming you and family once again in near future. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
2019 年 10 月に 4 泊滞在
The Hotel Managementからの返信 (投稿日 : 2019 年 10 月 24 日)
Xin chào Mr/Ms. Anonymous, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

2019 年 10 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2019 年 10 月 9 日)
Xin chào Mr/Ms. Anonymous, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, The Hotel Management

8/10 (良い)

AKIHIDE

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
買い物しやすい
きれいなホテルで、景色もきれいでした。 ショッピングセンターが横にあり、ちょっとした買い物がすぐにできるのが良かったです。 ルームサービスを頼んだからか、毎日夜に急にチャイムが鳴り、おかしを部屋に持ってこられたのが驚きました。あれは、ただのサービスやったのか、それともチップ狙いやったのかは謎です、、、。
2019 年 8 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2019 年 9 月 17 日)
Xin chào Mr. Akihide, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

グループ旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
ロビーも部屋もとても綺麗で、ずっといたくなるようなホテルでした。対応も良かったです。
2019 年 8 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2019 年 9 月 5 日)
Xin chào Mr/Ms. Anonymous, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, The Hotel Management

6/10 (普通)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス
韓国人ばかり
韓国人が9割くらいで日本人は他にいなかった 街自体が韓国人が多いがこのホテルは特別多い気がする 朝食時やフロント付近では韓国語が飛び交っているためベトナム感がない
2019 年 7 月に 4 泊滞在

10/10 (非常に良い)

宿泊されたお客様

2019 年 7 月に 1 泊滞在
Tham Nguyenからの返信 (投稿日 : 2019 年 7 月 18 日)
Xin Chào Mr./ Ms. Anonymous, Thank you for leaving us such a wonderful rating. We are happy to hear that you have had a great stay with us at Vinpearl and we trust our team will continue to strive to achieve even better for all our valued guests. Thank you for taking time to share this invaluable confidence to our hotel and it would definitely cheer up our team spirit. Looking forward to welcoming you and family once again in near future. Sincerely, The Hotel Management

4/10 (不満)

宿泊されたお客様

家族旅行
良かった点 : スタッフとサービス
スタッフの方々はフレンドリーで良かったです。
2019 年 6 月に 4 泊滞在
Quynh Tran からの返信 (投稿日 : 2019 年 7 月 4 日)
Xin chào Mr/Ms. Anonymous , Thank you for choosing our hotel as your accommodation in Da Nang . Could you please share with us what made you not satisfied so that we could improve our self to serve you better. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
便利な立地でありながら騒がしくなく、
2019 年 6 月に 2 泊滞在
The Hotel Managementからの返信 (投稿日 : 2019 年 6 月 19 日)
Xin Chao Mr./Ms. Anonymous, Thank you for choosing Vinpearl Condotel Riverfront Da Nang as your accommodation. We would like to express our gratitude for the time taken to share with us your wonderful stay with us at Vinpearl. I will definitely share these with our Team and hoping to escalate further our customer service satisfaction. We hope to welcome you and your family once again in near future. Sincerely, The Hotel Management

10/10 (非常に良い)

宿泊されたお客様

2019 年 4 月に 2 泊滞在
Quynh Tranからの返信 (投稿日 : 2019 年 5 月 7 日)
Xin chào our valued guest, Thank you for giving us such a good rating. It is always our pleasure to hear that our guests were left highly satisfied with their overall experiences. Thank you again for highlighting our services and facilities. We look forward to welcoming you back for another great stay. Sincerely, The Hotel Management

8/10 (良い)

宿泊されたお客様

2019 年 4 月に 4 泊滞在
Quynh Tranからの返信 (投稿日 : 2019 年 5 月 3 日)
Xin chào our valued guest, We are incredibly grateful that you took the time out to leave us this review. Our hotel values put guest satisfaction as top priority and we are committed to our guests. Its guests like you that make our job wonderful. Once again, thank you for choosing us and we look forward to serving you again. Sincerely, The Hotel Management

4/10 (不満)

宿泊されたお客様

出張, グループ旅行
良かった点 : スタッフとサービス
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備
排水管が臭すぎて眠れない。直してくれなかった。スタッフは謝ったけど直さないと意味が無いもう二度と泊まらない。
2019 年 4 月に 1 泊滞在
The Hotel Management からの返信 (投稿日 : 2019 年 4 月 30 日)
Xin Chao Mr./Ms. Anonymous, Greetings from Vinpearl Condotel Riverfront Da Nang! Thank you for bringing this issue up to our attention. First of all, we would like to extend our sincerely apologies concerning all the issues that you have faced. We are usually known for our great customer service and attention to detail in everything that we do. Please rest assured that we are taking this matter extremely seriously and we are undertaking a thorough review to ensure that an incident like what you experienced does not happen again. We hope that you can give to us more detail about your room number and period stay, so we will find down this issue carefully and feedback to you as soon as possible. Once again, I would like to send a very sincerely apology on behalf on The Hotel Management and we hope that we have the opportunity to regain your trust and welcome you back to our hotel. Sincerely, The Hotel Management

2/10 (非常に不満)

宿泊されたお客様

2018 年 12 月に 4 泊滞在
Quynh Tranからの返信 (投稿日 : 2019 年 1 月 4 日)
Dear guest, Thank you very much to have chosen Vinpearl Condotel Riverfront Da Nang as your address of choice while visiting Da Nang. We have received your rate, but could not find down any issues that you had during stayed in our hotel. We would love to hear your sharing about your experience of stay with us. Any comment about our service, staff or facilities are all welcome. We are grateful to your continued trust and we hope to have pleasure of serving you again in the future. Best regards, Hotel Management Team

10/10 (非常に良い)

momo、osaka, jp

良かった点 : 清潔度、スタッフとサービス、施設のコンディションと設備、客室の快適度
朝食がとてもバラエティに富んでいて良かったです。ベトナムコーヒーをお願いしたら作って持ってきてくれます。
2018 年 11 月に 2 泊滞在
Hotel Management Teamからの返信 (投稿日 : 2018 年 12 月 5 日)
Dear momo, Thank you very much to have chosen Vinpearl Condotel Riverfront Da Nang as your address of choice while visiting Da Nang. We are delighted to hear that you had an enjoyable stay with us. We will share your comment with our team as we believe this will serve as an encouragement to maintain and improve our service quality. We are looking forward to welcoming you back to Vinpearl Condotel Riverfront Da Nang on occasion your travel being you back to this beautiful region of Vietnam. Best regards, Hotel Management Team

10/10 (非常に良い)

??

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス
Good
2024 年 5 月に 5 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Mr./Ms Our valued guest,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management

10/10 (非常に良い)

??

良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I spent 4 days with my partner in a comfortable and good time. It's a shame that I didn't enjoy all the great amenities. I want to use it again next time. The surrounding traffic is good and the shopping is convenient because it's right next to Vincom Plaza. The connection between Han Market and downtown across the Han River is good.
2024 年 5 月に 3 泊滞在
GEXからの返信 (投稿日 : 2024 年 5 月 27 日)
Dear Our valued guest,Thank you for sharing your experience at the Melia Vinpearl DaNang Riverfront. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Yours very truly,The Hotel Management

6/10 (普通)

Ejaye、laguna niguel

カップルで旅行
良かった点 : スタッフとサービス
気になった点 : 設備とサービス
Apart from receiving above and beyond support from the concierge staff, this was my least favorite hotel in all of our vietnam stays and id never recommend it to anyone i liked. The hotel was depressing. It stank like cigarettes in the hallway and our room. Even though we had a suite with wall to wall windows, our room felt dark and dreary.
2024 年 5 月に 3 泊滞在
GEMからの返信 (投稿日 : 2024 年 5 月 22 日)
Xin chào Mr./Ms Ejaye ,Thank you for choosing Melia Vinpearl Da Nang Riverfront as your accommodation. We are incredibly grateful that you took the time out to leave us this review. It's through your sharing that gives a chance to make it right and delivery exceptional services to customers. We would share this to our Team and will definitely continue to challenge ourselves to achieve better guest's experience at the Hotel.Once again, we appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

10/10 (非常に良い)

Duc

良かった点 : 施設のコンディションと設備
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 13 日)
Dear Mr./Ms Duc ,Thank you for sharing your experience at the Melia Vinpearl DaNang Riverfront. With a mission to provide superior customer service, we take great pride in serving your needs and are delighted to hear that we have met your expectations. As a valued customer, your feedback will be shared with the team to continue to inspire and motivate them to deliver exceptional customer service.Our team looks forward to welcoming you back to “your home away from home’’.Yours very truly,The Hotel Management

10/10 (非常に良い)

Than

家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Convenient location, nice staff , cleaness
2024 年 5 月に 2 泊滞在
GMからの返信 (投稿日 : 2024 年 5 月 8 日)
Xin chào Mr./Ms Than, Thank you for choosing to stay at Melia Vinpearl DaNang Riverfront. We are incredibly grateful that you took the time out to leave us this wonderful review. We are glad that you loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what we are doing. Once again, the hotel appreciates your kind words and look forward to welcome you again in future. Sincerely,The Hotel Management

10/10 (非常に良い)

SA

出張, 小さなお子様連れの家族旅行
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
Good choice
2024 年 4 月に 1 泊滞在
GMからの返信 (投稿日 : 2024 年 4 月 26 日)
Dear Mr./Ms SA,Greeting from Melia Vinpearl DaNang Riverfront!First and foremost, it was a great pleasure to welcome you to Melia Vinpearl DaNang Riverfront, it is our sincere wish and conviction that you become our loyal guest from now on.Thank you very much for taking the time to complete our comment card with reference to your stay at Melia Vinpearl DaNang Riverfront. We have been delighted to read your precious comments that you have enjoyed all aspects of your stay with us and my colleagues lived up to the expectations and was able to provide the true Melia experience to you.We are looking forward to welcoming you back in the nearest possible time and wishing that your next farewell will be fuller of unforgettable moments than the first one.Yours very truly,The Hotel Management