We appreciate your feedback and will look into the matter. Thank you

Rodrigo, thank you for your great review of our property. Our team is is happy to hear you enjoyed your stay.

Hi Sean, We regret that your experience was less than hoped for. Your comments and review help us to improve, and know where we need to focus. Thank you for the feedback.

Hello Oscar, our team is happy to see you enjoyed your stay. Thank you for the great feedback.

Hi Diana, we are glad to see your awesome rating of our property. We appreciate the positive feedback, and wish you and your family a great week!

Thank you for your review. We take all feedback seriously, and are focused on guest satisfaction.

Hello Elizabeth, we are sorry to hear you were not satisfied with the room. The two bedroom, 2 bath unit you reserved was correct. All feedback is beneficial, and we appreciate you taking the time to let us know.

Felipe, thank you for letting us know about your experience. We strive to please our guests, and take it very seriously when we fail.

Hi Morgen, Thank you for the feedback, we appreciate and value all guests communication on their experiences. We are working on improving in these areas. And your information is helpful. Have a wonderful week.

Hi Elizabeth, thank you for the high marks! We love to hear that guests enjoyed their stay. Hope you have a great week.

Thank you Rosa for such wonderful comments about the resort. It will be a pleasure to share with our team. Have a wonderful week!

Thank you Kaylee for such an awesome review! We look forward to seeing you and your family on a future say.

Thank you Rocio, we appreciate the great rating! We hope to see you again on a future stay.

Hello Denise, your 5 out of 5 rating tells us that you enjoyed your stay. Thank you for sharing your experience. Much appreciated.

Hi Joanna, thank you for sharing your observations. All feedback is helpful. Have a great day.

Thank you for the kind words, and compliments on our location and property. We are glad you stayed with us. Our apologies on the billing error. And happy our team was able to correct our mistake. Have a great week!

Thank you Karina for your 5 out of 4 review!

Thank you for your feedback, we are dismayed to find you did not enjoy your stay. Our team considers all responses with full attention.

Hi Corina, So glad you stayed with us, and gave us a 5 out of 5.

Appreciate the awesome feedback Josh. Thank you.

We love to hear from our guests, and Clayton you are no exception. Thank you!

Hi Zemina, we are so happy to hear you had a great stay with us.

Very glad you enjoyed staying with us Julianna. Hope to see you and your family on the next trip.

Hello Mary, thank you for reviewing us. Unfortunately we were not able to upgrade this reservation. Often times our property is only full on the ocean view units. And it is understandable why guests prefer that side. All feedback is helpful. We appreciate you taking the time to share with us.

Thank you Jeffery for the stellar rating! Have a great day.

Hi Thomas, thank you for the positive feedback. We are glad you stay with us.

Very accommodating staff, spacious and easy walk to LEGOLAND. Sounds like you enjoyed it here. So glad you took the time to share.

Sarai, we always enjoy the opportunity to see how we are doing. Thank you for rating us.

Hi Wendy, our staff will be glad to hear that you appreciate the time they took. Thank You.

Jessica we definitely like to see that we are described as AMAZING. that means a lot. Thank you.

Hi Alexis, thank you for sharing your observations. All feedback is helpful. Have a great day.

Hi Samuel, we are happy you enjoyed your visit with us here at Grand Palisades Resorts. Thank you for the great rating.

Hello Anveet, we are so appreciative of feedback. Especially guests who enjoy our locations and amenities. Have a wonderful day.

Thank you for the kind words! Hope to see you on a future stay.

Hi Victoria, we are sorry that you stay was not as positive as we would of like for you. All feedback is helpful. We appreciate your honest opinion.

Hi Jeremiah, we are glad you stayed with us. We are going through some construction at the moment. We hope to see you again on a future visit.

Thank you Lindsey for your 5 out of 5 survey! We appreciate the feedback.

Hi Pamela, wow. 10 out of 10! We are so glad you liked staying with us. Have a great weekend.

Hola Sonia, te pedimos disculpas por no haber limpiado tu habitación. En una estancia de 2 noches como la suya, no entramos en la habitación a menos que se solicite específicamente.

Hi Anahita, we are happy you chose to stay with us. Thank you for your feedback. Have a wonderful day.

Thank you for the review. We appreciate knowing how we are doing so we can improve. We hope to see you again on a future stay.

Hi Sophia, we are sorry that there was some confusion on your reservation. But as we explained at the Front Desk, it had been cancelled prior to your arrival.

Dear Chantelle, thank you for the feedback, we believe that hospitality is personal and it all starts with a dedicated and caring team. We hope you give us an opportunity to serve your accommodation needs the next time you are in the area.

Thank you Daniel, your stellar review means a lot to our team. So glad you enjoyed your time with us. We hope to see you again on a future stay.

Thank you Mayte for the 5 out of 5 rating.

Thank you Lillie for taking the time to do the survey, and as a team we are glad that you enjoyed staying at the Grand Pacific Palisades. Have a wonderful weekend.

Thank you for the positive feedback, we appreciate when guests like yourself let us know how we are doing. Have a great weekend.

Cory, thank you for the stellar review our Grand Pacific Palisades! We take guest satisfaction to heart. And it pleases everyone here when we know directly from a guest that we hit the mark. Looking forward to see your family again in March.

Thank you Lucilla for the great rating. We are glad you chose to stay with us.