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"Staff did not speak English and was not very welcoming for a 5 star hotel "

"Francois was amazing and took personal care to see that we enjoyed our stay."

"The hotel main reception and bar area is nice, with modern decor. The staff were also very friendly. The room had nice decor and very spacious and there was minimal noise from other guests. It was excellent that the hotel has a water tap offering filtered water (including sparkling) to refill. The only minor issue was the shower head did not work properly as half of the nozzles appeared to be blocked. Also, we got to our room and 10 minutes later the service maids were knocking on seeing if we...

"We stayed in Novotel Bordeaux Lac for 5 days and had a lovely time! Our room was comfortable and clean, the food at the hotel restaurant was very nice, the staff kind and helpful and our 9 year old son also enjoyed the games room which had an XBox and a bar football. Highly recommended!"

"Staff member Thomas was really helpful as protesters disrupted travel into centre on day of check-in "

"Very nice and quiet apart hotel. Near to the train and buses that get you to Bourdeaux's centre."

"Hotel had a convention of "piercing and tattoos" Artist, not my style!"

"Horrible female staff. Closes breakfast buffet at 9:30 AM. Very noisy cleaning staff starting at 8 AM. Staff cares more of themselves than the client. I will not come back to this place ever again."

"Perfect for our weekend stay !!"

"The hotel was well located, bed very comfortable. Property condition and cleanliness could be improved. "