2/10 (非常に不満)
rosa
家族旅行
2024 年 5 月 28 日
気になった点 : 設備とサービス
Oh My God the service was horrible, the staff is so rude, they treated me terrible since we got there, they changed my room for no reason at all and they couldn’t even take us towels to the room, we had to go to the front desk to pick them up and when i called to asked for them the girl hang up on me like i was bothering her, and when i called back her answer was “You have to come and pick them up in the front desk”, not being that enough they wanted to charge me an extra 22 dollar of taxes cause supposedly expedia charge the costumers more than what they give to them, like “What??” Thats not my problem i already paid my stay and i showed her that they charged me taxes already and she said that the room was less cause they didn’t charge me taxes which is not true cause i paid regular price plus the taxes, i asked her to check me out and left right away cause the service was horrible and an extra charge that doesn’t make no sense, and also we called before the reservation to make sure that their pool was open cause that was the whole reason of the trip for our little girl and the lady said yes of course, and when we got there it was close and the guy just said that she should’ve say the truth. God, never again
rosa
2024 年 5 月に 1 泊滞在